The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My van driver is currently waiting for the 3rd AA driver to have a punctured tire to be changed over, and he is waiting in the car for nearly 6 hours now... Well done AA!!”

Helpful Report

Posted 8 years ago

“My husband was left for 5 hours from 10pm in minus temperatures last night .with a non repairable puncture, in a stupid new car with no spare... (another brilliant car manufacturer money saving idea I expect )After 2am a non AA van came (having first been sent to completely the wrong address across town by AA call centre) only to say he couldn't fix, but AA would not relay. They made noises about a tyre servicing van in the area which never materialised...finally At 3am (5hrs after first call) He was told to notify police where the car was, and to get a cab home....£70, and I'm not holding my breath on a refund....and they assured him someone had been booked to help between 11 and 12. Am. He arrived home at 5 am, and had to find a way back to the car (over 50 miles) by 11am. No offer of a cab back! I drove him since he had only 3 hrs sleep, and he rung on the way...nothing was on record as being booked. Got to car, took wheel off...no one came, so took wheel to garage for new tyre....no one came...eventually sorted the car on our own, 14hrs after he has first requested help, ironically using an x-AA van to get there, take tyre to garage etc. Will be cancelling after over 20 yrs, and putting in a formal complaint and request for full refund. .....when We've both calmed down a bit! We now know AA have sold off almost all their vans and recovery lorries, to try and save money.....and surprise surprise, are no longer reliable, in fact pitiful service with incompetent call centre...and don't get me started about having to ring every year when I get the letter saying the price has pretty much doubled....nasty trick.”

Helpful Report

Posted 8 years ago

“Recently my policy has been cancelled for not paying £36 but I received a letter over a month ago to pay additional £36, which I phoned and tried to make a payment but the person on customer service said that I don’t have to make any payment as there is not any outstanding payment on my policy. I tried to call customer service the whole day trying to resolve this issue but The AA customer service is just too DISGRACEFUL!. I even tried to speak to the manager but she was so rude it's unbelievable. I asked her I want to make a complaint about what happened to me on this policy. My policy started on 29/11/2017 with a premium of £824.30 and they are saying we are not going to refund any money back to me on cancellation of my policy (THIS IS JUST DAYLIGHT ROBBERY). Who would want their policy to get cancelled for paying JUST £36 and let £824.30 go to waste?? I tried to phone on this 0344 412 4684 like over a month ago as well as The Co-operative insurer to make a payment of £36 which that asked me to pay for my policy but the individuals at both party I spoke to said that I don’t have any outstanding balance on my policy. THEY ARE THIEFS!!”

Helpful Report

Posted 8 years ago

“The minute i had a claim i was instantly treated with hostilities and accusations of fraud which i have in writing, the staff have that corporate air of arrogance they talk at you not to you claim not settled after 6 months car not repaired properly do not use them”

Helpful Report

(Car Insurance) - Posted 8 years ago

“They left me and my pregnant wife stranded in the cold for 5 hours then say they not coming for us cause they had came for me before and I never had the recipe on me for the job that I had done on my car and bear in mind they had drop my car off directly at the garage. They put the phone down on us and cancel the call out so we're left in the cold 8 month pregnant woman I call the garage and let the talk directly to the garage and they left us I am never use them ever again I am going to cancel my membership”

Helpful Report

Posted 8 years ago

“been with aa for over 30 years evey year have to ring up to get a deal nearer new cust deal this time it was 110.00 more than new cust enough is enough no value been loyal cust cancelled and will go elsewhere when will they lean”

Helpful Report

Posted 8 years ago

“read well the T&C as once you have taken up a cover, you can't cancel it and get a refund (like you do with all Insurances). You only have 14 days from signing up. That could not be right. Please ditch this unfair practice. Thanks”

Helpful Report

Posted 8 years ago

“called A.A. out to a flat battery at home on a Wednesday morning. Very pleasant guy came, did his tests and said battery was done. he had a battery he could fit there and then which was £144. given the alternative of going to buy one in a car with a duff battery i told him to fit it. later that day i searched the net for the battery which came in as low as £55 but averaged £75. at this point i looked on the A.A web site and found that if i rang and ordered one it would cost £120 delivered and fitted. i spent 18 minutes on the phone without speaking to anyone and gave up and sent an email. the only real issue i could complain about is the £24 difference. after a month i got the scripted response every one does ending "This is the final response to your complaint, and we won' t be changing our decision, but if you do want to discuss your complaint please contact us directly" I wont be using the A.A again. P,S 2 days later, Friday night, driving home with a glowing battery light. got home and couldn't restart the car. called the A.A another pleasant guy came out and diagnosed the alternator was faulty. feel free to draw your own conclusion. i didn't bother to contact the A.A as i had read similar experiences reviewed and was expecting this outcome”

Helpful Report

Posted 8 years ago

“I've had multiple call outs Web the AA over 5 years of membership, the service guys have been good and friendly. But the wait for them to arrive is consistently 2-5 hrs. At to the fact when I went to cancel my membership one month in to a renewal cycle no refund was given and they kept £140 for a service no longer needed.they are also expensive. On the basis of their policies and poor customer service ican only give them one star”

Helpful Report

Posted 8 years ago

“Worst customer service I have ever seen in any company, was kept on hold for 1 hour and had the advisor answer the phone say he couldn't hear me, I said can you hear me know to which he replied nope and put the phone down on me. Other operators were useless, couldn't care less, obviously undertrained and very rude. Very unprofessional. Avoid this company like the plague !!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“"I have been a gold member with AA for 18 years and they lost a panel in my Car. I contacted them as soon as i realised the part was not put back. The department i spoke to then proceeded to tell me I was a liar as they had spoken to the member of staff who said he had put the panel back. I stressed to them that I would not lie about a small plastic panel and also informed them that their staff who came to assess the vehicle did so at night and could have left it in his vehicle. Regardless, it has been 10 weeks with no resolution... I find it shocking that they do not value my loyalty or calculate the 18 years of membership i have paid and pay the £97 to replace the panel their staff lost. I will never recommend AA and will be canceling all the memberships I and my family hold with them. I would urge anyone considering to sign up with them to AVOID AVOID AVOID!!”

Helpful Report

Posted 8 years ago

“Shocking service. Waited 3 hours for mechanic to come. Said car was fixed. Broke down 5 miles further on with same problem on and waited another two and a half hours.”

Helpful Report

Posted 8 years ago

“"Spoke to Phil from the AA Breakdown cover team and he was extremely rude to me and my wife, no sort off customer service at all, we rang up originally just to make a enquiry and he did not answer the enquiry. would never recommend to a friend or a enermy"”

Helpful Report

Posted 8 years ago

“Just when I needed a call out they took 3 hours to get to me. They don't even deserve any stars. One star is given just to post a review. If they can reimburse my yearly subscription I may change the stars given”

Helpful Report

Posted 8 years ago

“Quoted £235 cancellation charge two days later only gave me £204 could not give me an adequate reason for this when asked just said it may be because it was two days later a load of rubbish will be putting this on Face book Rip Off Merchants”

Helpful Report

Posted 8 years ago

“8 hours to be recovered in at night in the rain Broke down on the on the m6 north bound a mile from Keel services at 10.10 pm it was raining and the motorway was unlit phoned the AA was told somebody would be with me within the hour after waiting on the bank for nearly 2 hours in bushes soaking wet and with numb feet and hands rung them again and was told somebody would be there soon I raised my voice a bit saying I wasn't happy and was told there was nothing she could do and if I didn't calm down she would hang up I am disabled and it was now gone 12 am waited another hour so this was 3 hours in total rung again at 1 pm and was told again somebody would be there shortly I told her I was disabled and I had been waiting in the rain in wet bushes and I was shivering and was told what do you want me to do about it so she hung up after 4 hours somebody finally turned up put my car on a low loader and took me and my car the 1 mile to Keel services and left me there After nearly 2 hours someone turned up in a van couldn't get my car started so had to wait over an hour for another low loader to take me the 40 miles home got there at 6 am 8 hours to take a car 40 miles I had paid extra for the best cover onward travel free hire car hotel room ect I had to go to the doctors the following day as I was unwell I was not recovered by the AA it was a contractor who green flag and the RAC use so you are better off saving money and using one of them I was lucky my health never suffered any long term damage using the AA 8 hours to be recovered 40 miles in the dark and when it's was raining the said I was a priority the same as it would of been if it would of been somebody who was elderly of somebody with young children do not be fooled by the adds they do not care”

Helpful Report

Posted 8 years ago

“Absolutely terrible Absolutely terrible. Ordered a recovery at 8am and at 10pm still not home!!! The worst customer service. too may sub-contractors who are doing whatever they want and keep you waiting for ours, AA customer service don't have a clue as to what is actually happening on the ground!!! Absolute joke of a company!!! That what happens when you only care about selling memberships but don't care about supplying the service!!!”

Helpful Report

Posted 8 years ago

“The worst recovery I ever had! I broke down in Halifax while I live in Manchester, The AA sent out a sub contractor (FAM Engineering&Recovery) the driver was helpless .. watching me pushig my car as my engine wouldn't start! while having his hands in his pocket ... Then said im taking you to Junction 22 which in the middle of no where! He didnt take me to a secure car park until I spoke to his Office as no garage was open at that time! once, we arrived to the car Park while still loading off my car started to smoke and blowing his bloody fumes into my car! Rude ... I'm blaming the AA who sent me such a Company and my compliant after an absolute nightmare service will be going further! not gonna renew my membership with the AA”

Helpful Report

Posted 8 years ago

“We broke down, myself, partner and little girl age 10 in mid wales at 8:50pm and needed recovery. The AA sent sub contractor out at 10.30pm in a "van" he said I don't know why they sent me. I had to call again to the AA and they apologised and said they would send recovery at 12.30am! this never turned up and we called again the AA at 1:00am to be told he should be there and they would send someone again. A recovery truck arrived at 2:00am and took us home 50 miles. We were lied to as there was no recovery en route first and second times of calling. They gave us £50 to compensate, what a joke you are AA, I want service not £50, your name AA as a brand is down in the gutter in my opinion and I have cancelled my membership. I see from other feedback the same has happed. My Brother is with the RAC and they are great and turn up within 1 hour and do what they say they are going to do. The AA just don't care anymore, too big for your boots in my opinion!”

Helpful Report

Posted 8 years ago

“I would like to point out that this company does not live up to there reputation end of”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 2,028 reviews