Name: The AA
Rating: 2.82

“Called out the AA for a problem with my car I had wrong cover for recovery (not a problem my bad) the problem was with the guy in the AA van very rude and obnoxious simply told me problem with car said he can't tow me and his only priority was to take me to the next safest place he then looked around and said this is safe. I said no problem and walked off I then rang customer complaints about his attitude yet hey said they would investigate but got an email this morning saying that they will not take my complaint forward. So obviously the AA like to have rude people working for them and don't give a dam about customer service if I knew how rubbish they were I would not have joined MESSAGE TO ALL READING THIS DONT USE THE AA !!!!!!”

Helpful Report

Posted 8 years ago

“With their boiler service they go through a separate company for our local area. For the second time this company has tried to do work that wasn't required. Without going into a long story, be careful when you have someone come out to repair or service your boiler (don't agree to have them switch it off unless you are sure as they may disable it when there is nothing wrong). We were told at the service that our boiler wouldn't start and needed new parts, despite that fact it had worked fine right up until the man arrived. Given the history we kicked him out and declined. We switched the boiler straight back on and it started first time and has been fine since yesterday.We had far more trouble the first time around where we finally got a more senior engineer out after a lot of time on the phone to the AA trying to speak to a person who could get things done. The senior engineer fixed the issues (in about half an hour) and confirmed the incompetence of the first engineer. He again had tried to do work that was not required right upto telling us we needed a new boiler and flue + scaffolding etc, when it turned out that the flue pipe had been fitted the wrong way around. We have phoned the AA twice meanwhile each time they have said someone would get back to us and they haven't (by 6 yesterday.....nothing). Don't touch them....”

Helpful Report

Posted 8 years ago

“Our camper van broke down on the M1 between Junction 37 and 38, on the 31st of September 2015 at 16.20pm. The following shows the waiting times and the service we received on the day: 16.24 pm-called AA. Wait 40 minutes 17.06 pm (around)- Roy?s Auto arrives (not the AA) to tow us back to the nearest service station. Wait 1 hour 20 minutes 18.30 pm-AA mechanic arrived, and stated that the camper van could not be repaired. He offered us the option to upgrade our membership to relay and pay for the towing service, which came to a massive ?429.47. We were reassured we would be picked up and towed back within the hour and home within four hours thereafter (175 miles to get home). All was arranged and the mechanic left around 19.15pm. 20.00 pm-received text message from AA that the AA relay truck would be with us by 20.25pm. We called the AA at 20.57pm to find out why no one had arrived, to be told that they were very busy and someone would be with us asap. Wait 2 hours 15 minutes 21.30 pm- relay truck arrived, the driver then informed us that he could only take us half of the way as he wasn't allowed to drive any further. He reassured us though that someone would be ready to tow us from the service station where he would drop us off. He called the AA office immediately as we were leaving, informing them that someone else needed to be ready to take us from designated service station at 23.30 pm. 23.30 pm-arrived at drop off station, driver called AA office to let them know we had arrived on time and that he couldn’t see the second relay truck. He then told us that the second relay truck would arrive shortly and went on his way. 0.30 am-no one had arrived yet, so we called the AA office to be told that they were very busy and someone would be with us asap. 1.16 am- 2nd relay truck arrived, Wait 1 hour and 45 minutes Driver then informed us that he could?'t go immediately as he had to take a 45 minute break first. Wait 45 minutes 2 am-finally we were towed back to Harrow and arrived there at 4 am. Total waiting time 6 hours 45 minutes Whilst we appreciate that the AA mechanic and drivers were extremely helpful, the organisational service received from the AA was completely incompetent and the miss-selling of the service is frankly unacceptable. Had we been informed at the start of this ordeal that there would be major delays, and that it might take nine hours to get us back home, we would have stayed the night in our camper van and requested to be towed back on the following day at a more convenient time for both the AA and ourselves. Instead we were misinformed by the AA about the waiting time and led to believe that we would return home between 11- 12am! Further, the general communication throughout the whole process from the AA office was extremely poor, as we were not updated about any waiting times, and when we were, the information proved to be totally inaccurate, resulting in us having to call through many times to find out what was going on. The poor service received combined with the ludicrous "expectation management" put us under tremendous stress. After being with the AA for some 20 years, I will not be renewing my membership.”

Helpful Report

Posted 9 years ago

“Don't know how to manage expectations. I broke down 180 miles from home and it took them 16 hrs to get us home. After being with the AA for some 20 years, I will never use them again,”

Helpful Report

Posted 9 years ago

“''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.”

Helpful Report

Posted 9 years ago

“''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.”

Helpful Report

Posted 9 years ago

“if you give a bad review they don't print it”

Helpful Report

Posted 9 years ago

“I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.”

Helpful Report

Posted 9 years ago

“I would stay well away from AA Car Insurance. I tried to get through to them for two days to change over my car details because I purchased a new car. I couldn't get through after spending a total of around 2 hours on the phone (made up of around 7 calls on hold). You can't change your details online (like my last insurer) so I had no option but to take out temporary insurance with another insurer so my new car was covered. I finally got through today after being on hold for 28 minutes, no apology for my long wait was given by Emma from the Newcastle team 21 so I decided on the spot to cancel my policy to which I'm told I have to pay extra so she can cancel it, I told her I was not going to pay it and she started threatening me with debt collectors and ccjs!!!! I have now manage to find a much better insurance which gives me online control of my policy and was cheaper than the premium with the AA. The AA are only brokers anyway and I think it is better to get insurance direct from the insurance company.”

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Posted 10 years ago

“Shambles! Poor call centre and rude patrol man. glad l won't be renewing in a month.”

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Posted 10 years ago

“28 years with the AA and they nearly triple my renewal - i cancell assured they will investigate and get back to me and what did they do? They took £192 from my account without my permission - Complaints department - lady beginning with D ( early morning) awful.. Non helpful non apologetic ... No help in fact threatened me with bailiffs! Nice! Renewal team were all really kind and apologetic - maybe a job swap in order.. This company is going to the dogs.. Avoid it .. Go to Green flag or RAC - the AA do not care about business retention ...28 years of money and I have a new car so did not cost them a penny! DISGUSTING... Avoid”

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Posted 10 years ago

“Rubbish.”

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(Car Insurance) - Posted 10 years ago

“Only interested in selling you more stuff you don't want”

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(Car Insurance) - Posted 10 years ago

“Better go anywhere else!!!”

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(Home Insurance) - Posted 10 years ago

“i think you stink i did not want any other ins you push other ins on to people you took 69 pounds out of bank account for ins i did not want aa the biggest crooks on the internet.”

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(Car Insurance) - Posted 10 years ago

“Appalling customer service from the AA this morning - despite being a loyal member for many years. disgraceful”

Helpful Report

Posted 11 years ago

“Sat waiting for an AA man on the motorway for over an hour. Two drive past and ignore us - rubbish customer service TheAA”

Helpful Report

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews