The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“if you give a bad review they don't print it”

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Posted 10 years ago

“I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.”

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Posted 10 years ago

“I would stay well away from AA Car Insurance. I tried to get through to them for two days to change over my car details because I purchased a new car. I couldn't get through after spending a total of around 2 hours on the phone (made up of around 7 calls on hold). You can't change your details online (like my last insurer) so I had no option but to take out temporary insurance with another insurer so my new car was covered. I finally got through today after being on hold for 28 minutes, no apology for my long wait was given by Emma from the Newcastle team 21 so I decided on the spot to cancel my policy to which I'm told I have to pay extra so she can cancel it, I told her I was not going to pay it and she started threatening me with debt collectors and ccjs!!!! I have now manage to find a much better insurance which gives me online control of my policy and was cheaper than the premium with the AA. The AA are only brokers anyway and I think it is better to get insurance direct from the insurance company.”

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Posted 10 years ago

“Shambles! Poor call centre and rude patrol man. glad l won't be renewing in a month.”

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Posted 10 years ago

“28 years with the AA and they nearly triple my renewal - i cancell assured they will investigate and get back to me and what did they do? They took £192 from my account without my permission - Complaints department - lady beginning with D ( early morning) awful.. Non helpful non apologetic ... No help in fact threatened me with bailiffs! Nice! Renewal team were all really kind and apologetic - maybe a job swap in order.. This company is going to the dogs.. Avoid it .. Go to Green flag or RAC - the AA do not care about business retention ...28 years of money and I have a new car so did not cost them a penny! DISGUSTING... Avoid”

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Posted 10 years ago

“Rubbish.”

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(Car Insurance) - Posted 10 years ago

“Only interested in selling you more stuff you don't want”

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(Car Insurance) - Posted 10 years ago

“Better go anywhere else!!!”

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(Home Insurance) - Posted 11 years ago

“i think you stink i did not want any other ins you push other ins on to people you took 69 pounds out of bank account for ins i did not want aa the biggest crooks on the internet.”

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(Car Insurance) - Posted 11 years ago

“Appalling customer service from the AA this morning - despite being a loyal member for many years. disgraceful”

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Posted 12 years ago

“Sat waiting for an AA man on the motorway for over an hour. Two drive past and ignore us - rubbish customer service TheAA”

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Posted 12 years ago

The AA is rated 2.8 based on 2,028 reviews