The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,058 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,058 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“''BE AWARE OF AA COMBI BOILER INSTALLATION ADVERTISEMENT'' Online promoting advertisement by AA ''WE ONLY INSTALL THE BEST COMBI AND GAS BOILERS''. Fabricators ''they don't install they will pass your information to their third party without asking the customers''. If anything goes wrong you will be left to deal or battle with two companies complaints departments , where AA will wash their hands and their forwarded third party won't respond to the complaint. AA COMPLAINTS HANDLING VERY VERY POOR AND DISAPPOINTING , THEIR EXECUTIVE OFFICE TEAM IS INCAPABLE TO HANDLE THE COMPLAINT. I made online enquiry to AA for new combi boiler installation which I thought of AA is reputed company and fascinated by their installation promotion . AA send my information to their third party for installation which was Swale heating (not my choice ) and they completely messed my house ,damage all over the place , various missed appointments, no show up and no reply for the complaints. Both companies promote they provide 24 hours emergency services, but when the emergency comes to weekends or bank holidays, their promises are false . After asking the independent adjudicator escalation procedure , AA complaints departments sent me the final email today and closed the complaints (after 37 days ) saying my complaint comes under the Automobile Association Developments Limited (AADL), which is not regulated company and my complaint does not fall within the jurisdiction of The Financial Ombudsman Service. I have wasted my time making complaints to AA regarding their 3rd party company's poor workmanship . I wish I can give less than 1 star to this company because not worthy to be called for a star also.”

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Posted 10 years ago

“if you give a bad review they don't print it”

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Posted 10 years ago

“I have been with the AA for 5 years and called them out twice within that time, no probs. Last night I had my wife and 4 young children in the car when one of my tyres deflated completely, my car is an LPG conversion which means I cant carry a spare. I called the AA and they informed me that as I didn't have the spare they would not come out and help me. They told me that they would contact a local garage and i would have to pay to be recovered, I informed them that this was an utter disgrace as a loyal member they were leaving me high and dry. My kids weren't dressed for cold weather as I had just popped out of the house. I called a number of friends and sorted the situation out myself. Contacted their complaint dept this morning and all they did was defend their decision, they would not refund my membership. I am absolutely apalled and can't wait to be rid of them.”

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Posted 10 years ago

“I would stay well away from AA Car Insurance. I tried to get through to them for two days to change over my car details because I purchased a new car. I couldn't get through after spending a total of around 2 hours on the phone (made up of around 7 calls on hold). You can't change your details online (like my last insurer) so I had no option but to take out temporary insurance with another insurer so my new car was covered. I finally got through today after being on hold for 28 minutes, no apology for my long wait was given by Emma from the Newcastle team 21 so I decided on the spot to cancel my policy to which I'm told I have to pay extra so she can cancel it, I told her I was not going to pay it and she started threatening me with debt collectors and ccjs!!!! I have now manage to find a much better insurance which gives me online control of my policy and was cheaper than the premium with the AA. The AA are only brokers anyway and I think it is better to get insurance direct from the insurance company.”

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Posted 11 years ago

“Shambles! Poor call centre and rude patrol man. glad l won't be renewing in a month.”

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Posted 11 years ago

“28 years with the AA and they nearly triple my renewal - i cancell assured they will investigate and get back to me and what did they do? They took £192 from my account without my permission - Complaints department - lady beginning with D ( early morning) awful.. Non helpful non apologetic ... No help in fact threatened me with bailiffs! Nice! Renewal team were all really kind and apologetic - maybe a job swap in order.. This company is going to the dogs.. Avoid it .. Go to Green flag or RAC - the AA do not care about business retention ...28 years of money and I have a new car so did not cost them a penny! DISGUSTING... Avoid”

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Posted 11 years ago

“Rubbish.”

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(Car Insurance) - Posted 11 years ago

“Only interested in selling you more stuff you don't want”

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(Car Insurance) - Posted 11 years ago

“Better go anywhere else!!!”

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(Home Insurance) - Posted 11 years ago

“i think you stink i did not want any other ins you push other ins on to people you took 69 pounds out of bank account for ins i did not want aa the biggest crooks on the internet.”

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(Car Insurance) - Posted 11 years ago

“Appalling customer service from the AA this morning - despite being a loyal member for many years. disgraceful”

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Posted 13 years ago

“Sat waiting for an AA man on the motorway for over an hour. Two drive past and ignore us - rubbish customer service TheAA”

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Posted 13 years ago

The AA is rated 2.8 based on 2,058 reviews