The AA Reviews

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We called AA for assistance when automatic gearbox stopped working in our car and the AA representative came within the expected time and towed our car to the nearest Toyota garage as requested. As It was the bank holiday weekend the garage was closed until Tuesday at 08:30 am and as expected the gate to the garage carpark was locked due to this. There were few off street parking spaces available nearby and those spaces were not restricted, Both myself and my fiancé asked your representative to leave our car parked in one of those available spaces, however the AA representative chose not to do this and manually pushed our car towards gate and left if parked there. When my fiancé returned to the Toyota garage on Tuesday 29th at 08:00am our car was missing, my fiancé eventually found it had been removed by Nottingham City Council car pound based in Bulwell. We received a parking fine from them, an additional towing charge form the Toyota garage to the car pound and an overnight stay charge. The total cost £140. I have called you directly and explaining the situation, we were expecting as a very minimum a free of charge service to bring the car to the garage, as explained it was the AA representatives who went against our wishes to leave the car in a nearby parking space. We were charged a tow fee from the City car pound back to Toyota the garage. My fiancé planned on booking our car in with the Toyota garage first thing in the morning (08:00-08:30) and then go to work for the day. Instead it took him a full day to deal with locating our car and bringing it back to Toyota. My fiancé called 3 times onto complains line and 3 times someone hang up on him. That situation caused unnecessary time, cost and stress and as a result I will not be extending agreement and I will be cancelling existing and seeking with my other car recovery company for support.”

Helpful Report

Posted 7 years ago

“Had to wait 5 hours for recovery truck, after 5 hour wait they send the wrong recovery truck the driver said his truck is small for my car. Spoke to the manager hopping he would get it right, after another 2 hours wait instead of sending me a bigger recovery truck they send me a AA van for the second time😂 and that’s when I decided to book an Uber and go home. Next day booked day off from work to get the car sorted I called again asking them to send me a recovery truck, and also explained everything that happened previous day and made it clear and specific not to send AA van as they have already been and couldn’t fix my car. And guess what I get after 2 hour wait? Another AA van that when I left my car on side of the road for 3 days. I let you be the judge and make a wise decisions when considering AA.”

Helpful Report

Posted 7 years ago

“picked Up our car at 2.30am from a hotel car park after a holiday flight. Drove 5 mins down the road a warning light came on to say we had a flat tyre. My 76 yr old husband found the tyre had a screw in the tyre.He tried to put a temporary tyre on but did not have the tool to unlock the locking wheel nut .For 3 hours we sat in the car needing the toilet .had to go in bushes.we had only had the car for three months I was in tears and cold .we don’t cal the AA for fun Service waiting time horrible .the time before that in our other car we waited 2 hours”

Helpful Report

Posted 7 years ago

“Beware the 50%+ price increase after year one, and the (virtually) hidden automatic-renewal... coupled with a HUGE (>30mins and still waiting) wait on the customer services line makes this a company that I don't want to do further business with.”

Helpful Report

Posted 7 years ago

“My vehicle broke down 8/5/18 live Lane at lights busy intersection 12 lanes. Was left unattended for nearly 3 hrs.police were involved. No AA recovery did turn up.random AA mechanic passing resolved problem and got me out of danger.AA blaming local garage that was tasked in recovering vehicle. Been member nearly 20 years probably used service 3 times.annoyed to say the least. Alleged being investigated by complaints department.like I say nobody turned up after nearly 3 hrs.”

Helpful Report

Posted 7 years ago

“Dismal service from AA. Another disappointing response from AA. Two flat tyres in central London. Drove over a curb on Exhibition Road. By chance I have an electric pump in the car but they are beyond resurrection. AA woman on the phone will not tell me what they will or can do for me. A patrol will come to inspect and then he will tell me if he can get a tyre. I told her that is a waste of his time and mine. I want to know if they can get me a tyre (and if so how much!) but she is adamant. Company policy. How long will it take? 1hr 50mins at 19:35pm in central London on a warm dry May day. Really? I found a guy in East London 'Tyres on the Run'. £130 to deliver and fit a new tyre and fit the spare. Time? 45 mins. Update. AA patrolman was supposed to arrive at 21:25. AA phoned 21:30 to say that a garage called Angel would come to do wat the patrolman would have done and it will be another 2 hours!”

Helpful Report

Posted 7 years ago

“Very poor and evasive when it was clearly their fault”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Had an irish car insurance policy. Worst customer experience I have ever encountered. This company makes it impossible for you to cancel your policy, stay clear at all costs their prices aren't competitive and their customer care is SHOCKING!!! - expect a minimum of 15 mins hold time should you have a query and don't ever expect a call back. They really really don't care about their customers all they want is your euros!!! Avoid!!!!”

Helpful Report

Posted 7 years ago

“Twice now I've had to contact the AA. And on neither occasion have they been any help whatsoever. There is a lot of small print in their cover and they always seem to find a reason why they cannot help. I'll be cancelling my membership as it's more like a donation than paying for any kind of service.”

Helpful Report

Posted 7 years ago

“3 hours for a puncture, had time to buy a new tyre, when they turned up they couldn't fit it despite call centre specifically confirming they could do so. They ended up calling a local service who were there in 30 mins which I was made to pay for. Total fiasco.”

Helpful Report

Posted 7 years ago

“I still don't have my car back after 6 weeks. Communication with the AA and with the garage have been poor.”

Helpful Report

Posted 7 years ago

“An absolute rip off of a renewal price, auto-renewed”

Helpful Report

Posted 7 years ago

“I have been a member for over 20 years and on the rare occasion that I have called on the AA the patrolmen have all been very helpful. However on my last call out 3 years ago it took over 2 hours to attend. Yesterday, 3 miles from home on the very busy A47 my MGB suffered a complete electrical failure at 2.35pm.I called the AA, explained the situation and was told I would be seen by 3.50pm. She then stated this may be extended by another 3 hours! I explained I was elderly with a heart condition and she promised I would be shown as urgent priority and seen within an hour. This did not happen and I rang again and eventually got through after being cut off. I was told I was marked as priority but could not be seen before 7.30pm. I said this was totally unacceptable and why had I not be rang about this delay. He said nothing could be done and I told him I was left with no option but to abandon an expensive car and walk over 3 miles home along a busy A road without pavements. I arranged for them to collect me at my home after 7.30 in order to hopefully retrieve the car. However a local patrolman did spot my problem and rang me just before 6pm. to say he was at the car. He then had to return to my home to collect me. We retrieved the car and trailered it home. I was later able to diagnose the fault as a failed relay which had been renewed 2 years ago. The AA used to be an excellant organisation but after endless ownership changes it has cut its staff to the bone to maximise its profits and to hell with its customers. I shall not be renewing”

Helpful Report

Posted 7 years ago

“Absolutely horrific experience with the AA. I have used AA many times before not just car insurance I have used them for my business van insurance and also travel insurance every single time I travel. I opt for AA as they are a large company and reputable or so I thought. I made a claim on my insurance policy as my engine sustained water damage through no fault of my own. I called up gave all my details and information and was asked many questions which was absolutely fine. I have neva ever in my life mad an insurance claim on amy policy so this was all new to me. I pay my insurance premium in full for the year every single year, if the damage sustained was a small repair I would of paid for it myself as opposed to claiming on my policy. Firstly they explained if the cars repairable they will give me a courtesy car.. if not I do not get a courtesy car.. ok. Next they put there approved garage repair centre in touch with me and they arrange a day to come out to assess my car. The day comes im assured 3x the person is on there way. Its after 6pm and still no sign I get a call saying the guy had many ppl to see can they come tomorrow. Im self employed took the day off for this and they ask can they come tomorrow I was absolutely blown away. I rescheduled for the following week they assessed and say the cars a right off! surely thats it right? No 2 weeks go by I hear nothing from anyone. No update. No call. Nothing at all. I call them and Im told there sending the same garage out again to assess my car yet agen, when ive been told its internal engine damage so to send them agen would be pointless as they cannot Remove the engine. The guy from the approved garage was perplexed why AA sent him out agen for yet more pictures. Again after this weeks go by and nothing. I have to call them for an update. Nearly 3mths with no car not one time have I received an update call if I never callex up I would never know what is happening. Worst insurance company I have ever dealt with”

Helpful Report

(Car Insurance) - Posted 8 years ago

“AA..? This company are CROOKS under a big title. If there was a zero star review i would leave that,absolutely incompetent and do not care about customers. I purchased cover with the AA on four days ago on a sat,they quite readily took the £149 payment but then an error message came up saying contact the AA. This is where this shambles of a company started my nightmare,got through to an agent and was told payment has been taken but no membership set up,wait until monday and it should be sorted. Called their complaints department on monday,after a 40 minute wait for them to answer the phone,spoke to LIZZY,told her the situation and she said she would log as a complaint and get back to me by end of monday,i asked what would happen if i broke down,she said call complaints and they would sort it.??? somehow i dont think complaints department are open after 10pm when i finish work. With this dreaded weather coming,i wanted to make sure i at least have cover. NEVER heard back from lizzy on monday. Called complaints dept again today,spoke to a lady who told me lizzy wasnt in but she had emailed their payments team to see what happened. i asked this lady whether i had cover,she said no,the money has been taken but no cover set up( this is THEFT, plain and simple) Went on to tell me she could do nothing,there was no manager i could speak to and no one could ring me back, also if i was to breakdown i DIDNT have cover and would need to pay again.!!!!!!! I have already paid,but she said no,would need to pay again until they find out error,apparently their systems went down on saturday,STRANGE that payment was taken then? So i asked for refund ,she said she could not do that either until lizzy got back to me,but she couldnt tell me when that was,today,tomorrow,who knows with this bunch of amateurs. So now i have no cover but payment has been taken,i am left in limbo by these crooks,they are not willing to refund my money.. I am having to raise it with bank and see if they can do anything. If you are considering the AA,have a look at what they are like,the complaints dept is a joke,and serves no purpose,absolute disgrace of a company.”

Helpful Report

Posted 8 years ago

“Rang the helpline to inform the AA that I did not want to renew my policy .Asked for postal evidence of my no claims as the website wouldn’t let me log in.was told it would be sent.I was emailed the next day with a new renewal note which I still could not access.rang again today as I have not received anything in the post waited 25 mins on hold .spoke to a woman and asked to be posted my evidence .she said i would have to ring again at the end of the week as my current insurance was still running and I would only get 9 years no claims and not 10.I started to speak again and explain the fault and she hung up .very poor service .I won’t be using the aa again.”

Helpful Report

Posted 8 years ago

“i had to wait 7 hours 2 months ago for them to attend my flat tyre. they kept on extending the time every time i called for an update. they said i would get £70 compensation cheque but i still have not received it. horrible experience.”

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Posted 8 years ago

“Joke of a company don't bother trying to fix a problem Then come up with any excuse to get out of it”

Helpful Report

Posted 8 years ago

“I recently took out car insurance. A deposit was taken which is fine. I called to cancel my policy within the 14 day cooling off period to be advised there would be an outstanding balance to pay. How can there be a balance to pay when I have already paid a deposit and then cancelled within 14 day's. I then look at my bank account and a transaction by AA has been taken out of my original payment card. This was the first time I have used this company and will be the last. Complete robbery...”

Helpful Report

Posted 8 years ago

“The worst and dumbest company on the planet. First of all, the system is a nightmare, they don\'t have any email address, when you upload your documents its a dumb process. When you call them about the claim, it\'s the same like you are speaking with a robot.For 3 weeks I try to made this application for a loan, they never try to help me with a proper advice, and after all this time they said they need to cancel my loan because my name on passport its not on the same order with my name in other documents. Its the same name you dumb idiots. Useless people, useless system. I hope aa you go bankrupt. I will write a review each day, every day and I hope people will never chose this rubbish company. Have a lovely day AA.”

Helpful Report

Posted 8 years ago

The AA is rated 2.8 based on 2,028 reviews