The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car broke down yesterday, SHARON was really taking her time with the computer, then I had to key pad the same number three times, it was very clear to me she was enjoying the fact I was very stressed and was asking for help she spoke over me in a rude manner, I told her I was very anxious, she did not care her manner and attitude made me feel sick , and gave me full anxiety. SHARON it's not my fault my car broke down, you are meant to support people not add to peoples bad days NOT ACCEPTABLE AA. I called back for refund and nice lady was told by SHARON she would do it in 28 days !!! Again AA you added more stress to my day. Please call me as I want to take SHARONs manner further.”

Helpful Report

Posted 2 years ago

“This company stole £342 from my business account without authorisation. I signed up to the AA breakdown in Jan 2022 for £120. On the 2nd of Jan 2023 I received an email stating that my policy would be auto-renewed at a cost of £342! that day. This was not something I had authorised. I checked that the payment had not gone out and stopped my card, I also checked that no standing order or direct debit was in place. I sent an email to the AA and told them that I did not want to auto renew and they emailed back and said that I have agreed to it by accepting the T&Cs. (I never accept auto renewals and had I been aware of this I would not have accepted it). I then received a second email with an offer to renew at £120, I refused on principle. I considered the matter delt with but on the 1st Feb £342 was taken from my account. I am still unsure about how this was taken as my card details had changed! I informed my banks fraud team and the amount was refunded, I am very concerned that this company is able to take money without current card details! Unauthorised direct debit?? I have no idea how it was done but if I were to take £342 I would be arrested, one rule for the big fish and another for the small fry!”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. Do not trust car dealer who is an AA affiliate, being an affiliate doesn't mean anything. There don't appear to be any standards associated with being an affiliate. I purchased a car which upon delivery was clearly faulty. I noticed it barely started and the heater didn't blow hot air within hours of it being delivered. The following day I requested to return the ca by text. The dealer didn't answer. I eventually managed to speak to the dealer 2 days later after phoning from a different number and he insisted that I had not right to return the car and that I had to take it to a mechanic for a report and that he would pay for it. I contacted the AA as he was an affiliate. I took it to a mechanic who not only found that a heating matrix was just hanging mid air, but also that some work identified in an MOT test had not been undertaken. Having emailed the report to the dealer, he came back days later requesting I send him a PDF copy of the report and when I did, multiple times he kept saying he hadn't received it. The AA became involved in "mediating" between us. However they aren't impartial at all. After three weeks the dealer collected the car, giving me no notice at all, and 4 weeks later the dealer still hasn't refunded me but is advertising my car online. According to the AA he has to wait to sell a vehicle before he pays me. But its clear he has purchased several cars to sell on within this time. According to the AA this is fine. The affiliate scheme is just a way for the AA to make money on the basis of dealers trading on their reputation, which means absolutely nothing when they will clearly accept anyone as an affiliate of theirs.”

Helpful Report

Posted 2 years ago

“Very very poor service.”

Helpful Report

Posted 2 years ago

“12.5 hours waiting for recovery. Continually given false ETAs Not much more to say. Unacceptable!”

Helpful Report

Posted 2 years ago

“Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more...”

Helpful Report

Posted 2 years ago

“Overcharge not giving a service customer service very rude question when is the CEO resign”

Helpful Report

Posted 2 years ago

“Everytime I fly American Air, they screw up. Horrible customer service. Baggage service, forget it. Unions and good customer service are not related. I canceled my Southwest Flight as I was worried about the problems. Paid BIG money for first class on AA, and they still do not load my luggage. I think AA stands for Alcoholics Anonymous as the American Airlines employees are all messed up. NEVER fly them.”

The AA 1 star review on 12th January 2023

Helpful Report

Posted 2 years ago

“8 and a half hour wait for tow truck that never came. Sorted it out myself. Quickest time to answer phone 13.5 minutes. I received 4 different pick-up times and finally the last said he could find no information on my situation and wanted to go through it all again. What I find remarkable is where do the AA fine these call responders from, they are all prepared to lie to you and seem to have no empethy for your situation, it must be hard to find so many with so little care for others. I certainly will not be renewing membership and will strongly advise others to steer clear too.”

Helpful Report

Posted 2 years ago

“I have been a loyal customer of the AA for decades. I called them out in one night when my car failed to start back up in a bust petrol station where I dud not feel safe. Was told i had to pay an extra £75 as they only had my classic vehicle registration and not my everyday car, although I was told previously during a call that both would be covered! Very disappointed. Had to call out an elderly person to help and turned out to be a simple loose battery connection and put the AA to shame. The AA used to be a grear service but is now a waste of time and money. They dont have any compassion for women on their own in vulnerable or dangerous situations.I hadn't had a call out in years!! Dont bother joining them, they only want money from you to return absolutely nothing!!”

Helpful Report

Posted 2 years ago

“AA recovery is as useless as the "P" in Psychology. 5 times and never showed up. Paid out of my pocket. I'm looking at pursuing a legal case.”

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Posted 2 years ago

“my car breakdown on west drayton near stockley round about speed limit was 50 there i was really in danger situation because car breakdown right top off the roundabout call AA i was with them nearly 6 years never need them but that day was worst evening call them and they said its take 2 to 3 hours total failure with no help waste off money”

Helpful Report

Posted 2 years ago

“Left roadside in a dangerous location for over 9 hours. AA promised they were an hour away multiple times - eventually had to take matters into my own hands and drive the vehicle at 20mph. Total failure to help. Months later they have promised compensation - yet after numerous promises and allegedly posting cheques recorded delivery - nothing has arrived. Appalling customer service - After 20 mins on hold, you just get told "we'll email the department for you - they'll call you eventually" Don't bother - put the money in a savings account and just call out a local garage if you break down.”

Helpful Report

Posted 2 years ago

“Very poor service, automated phone system rubbish, sat on it for 40mins, then still not much help, AA is a total waste of money, once my policy runs out, there done, it was quicker to ring my garage that service the car and get them out, again a company only interested in profit, really avoid this company there are very poor.”

Helpful Report

Posted 2 years ago

“Horrible service. Broke down on a Sunday about 7pm. I used the app to request recovery which was quick and easy. But it told me my recovery will be with a partner of the AA, four season or something recovery, and won't be with me until 10.20pm ! . It got to 10.20pm no sign of recovery. Then the time on the app changed to 10.30pm ....10.30pm came still no recovery again checked the app and the time had changed to 11.20pm !! I tried calling the AA and necer got through to no one ended up putting the phone down after 30mins trying to speak to someone. 11.20pm came still no recovery still. The recovery turned up at 11.35pm. The guy didn't seem to be very clued on or helpful. He said he could take me to the service station which was 2 mins from my house and he can't take me to my house as it's out of their area ! I told them I pay for recovery to take me home or anywhere I want in the UK and garage etc. He said it's out his area I tried to show him my house was literally around the corner and he moved away and didn't want to look and just kept saying he can't take me there. He then said but they can take my car to their depot they get me a taxi home and the AA come and collect my car when they have time. I said where the depot he said Blackpool! Which was further away than my house!! I said no obviously I kicked off as I'd been sat there in the cold on my own for 5 hours ! He then said he will have to refer it back to the AA and he ran off. The recovery driver also reversed his trailer in to a parked car when turning around in the street I was parked in I heard a loud crack when he revered then his break lights went on and he then drove forwards. And he left me stranded again with out a care in the world. Being a young female I was not wanting to be alone. I went back on my app to request recovery again and then the AA called me to check about my recovery because I requested it twice I told them what happened they didn't seem bothered but they also never had my recovery refered back to them by the recovery partner of there's. I was waiting and waiting and after a few more calls back from the AA they said they can not help me that night and not sure when they can recover me. So i had to get a private recovery company which ony took 20 mins to get to me but I had to pay £120 out of my own pocket for this recovery. The AA is a waste of time and money don't bother with them I would question any good review about them .”

Helpful Report

Posted 2 years ago

“Terrible service waiting for 5.30hr cold night and when ask about update 4am ( 1030pm breackdown reported) they don’t have in systems!! Vision of AA people working lost somewhere in the file and system, company in bad management and need total overhaul!!! And charging for two Membership ending with 9599 and 6054”

The AA 1 star review on 2nd January 2023

Helpful Report

Posted 2 years ago

“I don't know what's happed with the AA, they used to be good. 14.30 call today said someone would be out in an hour. Every hour on the hour another delay. Managed to use Google and fix the fault myself. Have numerous old cars I always thought best to have breakdown cover. Not now! After today I will be looking else where, afyer reading similar reviews this isn't a one off! SORT YOURSELVES OUT!!!”

Helpful Report

Posted 2 years ago

“Waiting from 2.30 in the afternoon till 10.30 pm still nothing to take my car to evans halshaw with gearbox failure who provided the warranty with AA cover AA past the pick up for my car to a company run by karen yuill total disgrace my car sitting at my front door and cant use it”

Helpful Report

Posted 2 years ago

“Hi I had a bad experience today with AA I have been reported seens 11.45 am no they keep delaying the time to recover the car now time is 16.00 pm when I rang them they said I had to wait up to 6 hrs seens morning I can't go anywhere can't do anything still waiting for them but they don't care about anything and customer service usless”

Helpful Report

Posted 2 years ago

“Awesome customer service. My fiancé was in a nasty car accident that required medical attention and the car I’m an unsafe location. I had full cover in place. AA placed me on hold for an hour and the wanted to sell me products. I had to terminate the call and phone a competitor who I had no cover with who was there within 30mins. I raised a complaint and the response was lazy. I’d never purchase an AA product again.”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,974 reviews