The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible service. Broke down on a Sunday about 7pm. I used the app to request recovery which was quick and easy. But it told me my recovery will be with a partner of the AA, four season or something recovery, and won't be with me until 10.20pm ! . It got to 10.20pm no sign of recovery. Then the time on the app changed to 10.30pm ....10.30pm came still no recovery again checked the app and the time had changed to 11.20pm !! I tried calling the AA and necer got through to no one ended up putting the phone down after 30mins trying to speak to someone. 11.20pm came still no recovery still. The recovery turned up at 11.35pm. The guy didn't seem to be very clued on or helpful. He said he could take me to the service station which was 2 mins from my house and he can't take me to my house as it's out of their area ! I told them I pay for recovery to take me home or anywhere I want in the UK and garage etc. He said it's out his area I tried to show him my house was literally around the corner and he moved away and didn't want to look and just kept saying he can't take me there. He then said but they can take my car to their depot they get me a taxi home and the AA come and collect my car when they have time. I said where the depot he said Blackpool! Which was further away than my house!! I said no obviously I kicked off as I'd been sat there in the cold on my own for 5 hours ! He then said he will have to refer it back to the AA and he ran off. The recovery driver also reversed his trailer in to a parked car when turning around in the street I was parked in I heard a loud crack when he revered then his break lights went on and he then drove forwards. And he left me stranded again with out a care in the world. Being a young female I was not wanting to be alone. I went back on my app to request recovery again and then the AA called me to check about my recovery because I requested it twice I told them what happened they didn't seem bothered but they also never had my recovery refered back to them by the recovery partner of there's. I was waiting and waiting and after a few more calls back from the AA they said they can not help me that night and not sure when they can recover me. So i had to get a private recovery company which ony took 20 mins to get to me but I had to pay £120 out of my own pocket for this recovery. The AA is a waste of time and money don't bother with them I would question any good review about them .”

Helpful Report

Posted 2 years ago

“Terrible service waiting for 5.30hr cold night and when ask about update 4am ( 1030pm breackdown reported) they don’t have in systems!! Vision of AA people working lost somewhere in the file and system, company in bad management and need total overhaul!!! And charging for two Membership ending with 9599 and 6054”

The AA 1 star review on 2nd January 2023

Helpful Report

Posted 2 years ago

“I don't know what's happed with the AA, they used to be good. 14.30 call today said someone would be out in an hour. Every hour on the hour another delay. Managed to use Google and fix the fault myself. Have numerous old cars I always thought best to have breakdown cover. Not now! After today I will be looking else where, afyer reading similar reviews this isn't a one off! SORT YOURSELVES OUT!!!”

Helpful Report

Posted 2 years ago

“Waiting from 2.30 in the afternoon till 10.30 pm still nothing to take my car to evans halshaw with gearbox failure who provided the warranty with AA cover AA past the pick up for my car to a company run by karen yuill total disgrace my car sitting at my front door and cant use it”

Helpful Report

Posted 2 years ago

“Hi I had a bad experience today with AA I have been reported seens 11.45 am no they keep delaying the time to recover the car now time is 16.00 pm when I rang them they said I had to wait up to 6 hrs seens morning I can't go anywhere can't do anything still waiting for them but they don't care about anything and customer service usless”

Helpful Report

Posted 2 years ago

“Awesome customer service. My fiancé was in a nasty car accident that required medical attention and the car I’m an unsafe location. I had full cover in place. AA placed me on hold for an hour and the wanted to sell me products. I had to terminate the call and phone a competitor who I had no cover with who was there within 30mins. I raised a complaint and the response was lazy. I’d never purchase an AA product again.”

Helpful Report

Posted 2 years ago

“Broke down on the A14 at 4.30pm contacted on the app got replied that the patrol would be with me at 18.05pm then later told that it could be another two hours some local garage came out about 8.00pm said it was fixed pulled back on to the A14 he was behind me then my van engine died again just40 yards up the road he got out and said that we needed to move off the A14 managed to get van started and limp van off the A14 in to a side road he told me i needed to contact the AA again to tell them i needed recovery this was at 8.30pm it took me 1hour to get any response from the AA when i tolled the AA i needed recovery they replied it may take up to 4hours AA patrolman turned up at 12.30am to moan that he had not got time to recover my van to take me home he arranged for the AA to send another AA patrolman out to recover my van at 1.30am the other patrolman arrived and thankfully loaded my van he asked how long i had waited for recovery i told him 9hours he was shocked and apologized its not his fault the conditions where -5 below so very cold i arrived back home 3.45am Friday morning 11hours later wont be renewing my membership MR W HUMPHREY.”

Helpful Report

Posted 2 years ago

“Car broke down at home a week ago and unable to repair. Patrol arrived - couldn’t repair. Budd recovery booked 1000 - 1200 next day but didn’t come till late afternoon and unable to move as gears not immobilised. Another patrol called and 40 mins to find lever. Then car winched off my drive and left on hard standing on roadside. Too late for garage. Budd arrived next day in time to get to garage but unknown to me took it to storage! There it has remained for a further 5 days. Budd are atrocious. The latest saga a vehicle from another firm was to pick it up yesterday but Budd couldn’t give access in time so vehicle left without my car. Thus over a week later my car is still in storage. Today having been told a priority recovery vehicle will pick my car up and even told at 0930 it was on track to do a pick up at 1100, I’ve received a call that this now won’t happen. They say Budd will do it as it is easier for them as they have to move a load of NCAA’s to get to it! This latter firm in my opinion of course are rogues.”

Helpful Report

Posted 2 years ago

“Yesterday i broke down on A12 near Blythburgh at around 1650hrs, Tried calling AA through the app as well as through the number given on website, but no one picked up the phone. waited in this cold night along with my partner for 40 minutes but neither anyone picked the phone nor the app was of any help. some how managed to reach home in lowestoft, driving at the speed of 10mph. next morning again i tried calling them but it was a futile attempt. no one picked up the phone. REALLY REALLY DISGUSTING AND MOST UNPROFESSIONAL. IHAVE BEEN WITH THEM FOR PAST 6 YEARS AND THIS IS THE THIRD TIME IT HAS HAPPENED WITH ME. FIRST TWO TIME WHEN THIS HAPPENED , I GAVE THEM BENEFIT OF DOUBT BUT HTIS TIME IT WAS REALLY BAD. I AM GOING TO CANCEL MY MEMBERSHIP AND MOVE ON TO SOME ONE TRUSTWORTHY AND RELIABLE.”

Helpful Report

Posted 2 years ago

“15.12.22 Left a young lad on the roadside, in the middle of nowhere , up in Scotland on the coldest night of the year . He waited 4 hrs before he was told at 10 pm no one was going to come to tow him and he had to find his own way ,40 minutes in total in sub zero conditions . Absolutely disgusting and would not recommend”

Helpful Report

Posted 2 years ago

“AA was supposed come out at 10am this morning now 8pm and still no sign of them loads of call to them and still no show worse service I have ever come across Katie on phone service just said Don’t no if there can even get to me now that last call was placed at 7.45 pm date 15/12/2022 membership will be getting cancelled in morning”

Helpful Report

Posted 2 years ago

“Broke down on the A2 last night at 4:40pm waited almost an hour to be towed twice as far away from home to a ''safe space'' which was a mc Donald's and a subway at the Dartford Services. The AA then needed to send someone out to check the problem (2 hours later), also on a flatbed truck that could have taken me home, I was then dumped there until 12:50am. I have woken up with a cough and cold as there was no where to sit in the warm for 8+ hours. Utterly disgusted is an understatement. A complete lack of care and common sense shown. When you are closer to home than the services, surely you should just be taken home and ease the stress on the company. It took 3 people to do the job of one person with an ounce of common sense.”

Helpful Report

Posted 2 years ago

“Just get more staff istg like we were kept waiting 7 hours and then only got taken part of the way ufuufujcuhcuc”

Helpful Report

Posted 2 years ago

“Absolutely disgusted with the AA called them this morning at 8:30 for a break down with me and my child in the van, had a patrol car come out 2 hours delayed. Told the engineer car isn’t leaking so don’t put anymore water into the reservoir I just need a tow to the garage to which he then poured water into the reservoir thinking he can find a fault to water all 6 litres he poured into the van went straight into the oil sump. He then told me he could tow the van as it’s too big to which he ‘booked’ a recovery truck to come pick my van up and drop it to the garage for 1 o’clock which I thought brilliant thank you. Then 10 hours later my van is still on the side of the road waiting for the tow truck…..luckily I had a relative pick up my child as he would have probably got hypothermia. I spoke to aa customer service on the phone the simply said sorry and told me they’ve spend 23 minutes on the phone and other customers waiting I’ve had to call the tow truck company and leave my key in a safe location as I can’t spend anymore time 13 hours is ridiculous. Hopefully my van gets to the garage I simply won’t know until tomorrow morning”

Helpful Report

Posted 2 years ago

“Extremely bad company. Changed the time over 7 times for me. Ended up waiting 4 hours in the freezing cold with kids in the car. Customer Service is so bad they do not care at all and have attitude when talking to you on the phone.”

Helpful Report

Posted 2 years ago

“I called at 13:15 on 10 December and had to call another three times JUST TO GET A RECOVERY SLOT. Your customer care staff are appalling. Only when escalated to a manager did I get a booking, with a 9 hour waiting time. I've been a customer for 9 years paying almost £26 a month. Now it cannot be trusted. Currently 0 degrees and dropping. Incredibly poor service. I know you're busy, but you clearly need to employ more people to keep the business afloat. Off to your competitors I go!”

Helpful Report

Posted 2 years ago

“Wankers my wife is blind and disabled they don't give a f ck well I'm hoping the retarded people who took the pi ss has a still born or miscarriage all there lives karma will pay scum bags like this and I'm putting worse then this called payback and put photos on face book as I was asked then I can laugh and cheer me up instead of running my wife to the Queen Elizabeth hospital every day and her having to stay in me no car the f King spas tics will be paid back I'm hoping it starts know”

The AA 1 star review on 7th December 2022

Helpful Report

Posted 2 years ago

“Hopeless! Will not help you, they are after an easy things/ repairs that you can do yourself. Anything slightly more complicated is a No! Will not renew and use them again.”

Helpful Report

Posted 2 years ago

“Is broke My Van wait on A1 3 hours For Recovery is Take out first petrol station For Check and i told him engine broke , and ieșit another 7 hours For Recovery is cold outside No money , is dont care about people”

Helpful Report

Posted 2 years ago

“Hi. Going to be leaving your company bad reviews in every way I can day in and day out for the foreseeable future. Total joke of a company. Obviously have got a list of cars with certain faults they don't want to deal with and get out clauses. Eg I broke down next to a garage and asked them to look and they said they couldn't do anything because the ignition would not even turn on. AA left me stranded . Say I have breached my terms and conditions . Stitched up like a kipper. Car is still in the middle of nowhere. Had to get a rental and having to get a transporter to main dealer. See my trust pilot review for some more details. I'll be updating that day in and day out.”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,950 reviews