The AA Reviews

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down on a dark B road blocking a farmhouse entrance at 4 pm was told I would be recovered within 2 hours, have now been told that the recovery vehicle will be here 5 hours after breaking down 😡😡😡”

Helpful Report

Posted 2 years ago

“The AA, as supplied for us by Admiral with National Breakdown cover. My partner broke down at 2.15pm on the m25. After a farcical 2 hours of "not being able to find him" ... on THE M25 just past the junction to M23 ON THE HARDSHOULDER, in the pissing rain. AA could not resolve roadside so towed to Clacket Lane services. Left, at Clacket Lane until 7pm (almost 5 hours) then a 3rd party with a mental case as a driver (asked for money, talked about whom he'd killed in service and moaned about how he hadn't eaten in two days and lived in his truck) picked up on a tow truck only to take the car to Thurrock services... and then be left there for a further 7 hours with multiple calls to AA on update and transparency of how long recovery was going to take to be persistently lied to. To have consistent messages only 5 mins before "updated time of pickup" 9.30pm, 10.20pm, 10.55pm, 11.55pm, 12.45am, 1.15am." Completely unacceptable, why not leave the person at Clacket Lane at least there is a hotel there!! You've let someone wait until 2am for help!! 12 hours!!! Ridiculous company, unsympathetic service will be cancelling immediately, what a disgrace.”

Helpful Report

Posted 2 years ago

“I have been with The AA for 39 years. My subscription has gone up year on year. I phoned to complain and report that I was switching to another provider. They quoted a new subscription which was £100 cheaper. What happened to being rewarded for loyalty. I plan to switch between providers every year, I would recommend doing the same to get best price.”

Helpful Report

Posted 2 years ago

“Broke down lone woman almost dual.. Busy a road and o here to pull in. Had purse stole earlier and didn't have aa card.. Tried to phone but on hold I was losing phone battery. Tried the app but because of lost aa Cardand bank Card I wasn't able to get very far on app.. No way of accessing aa breakdown. Jus employ more folk to answer phones. It was better before all this tech when you just rang the AA gave your details and car reg and they were there in less than an hr. I was totally helpless on roadside not knowing what to do.. I hat the AA now and want to cancel my subscription but of course I can't even get a reply to do that. I paid out for nothing.. No point paying for breakdown.. Found local garage to tow my car off the road in the end aa is an absolute waste of money wish I hadn't bothered.. Give me my money back you bunch of crooks.. And that's not the mechanics that's the dodgy company”

Helpful Report

Posted 2 years ago

“Returned home from an extended holiday in NZ my car was parked in my driveway. Turned over first day but following day battery appeared to be flat. Called AA for assistance and it transpired my car tax had expired 4 days earlier therefore they refused to attend. I advised them was unaware as I was away before the reminder was sent out but I would immediately tax it online and it would be taxed before the engineer arrived. Phoned back 5mins later to advise them the car was taxed and the call handler said that it was company policy and as the car was "unroadworthy" at the time of the original call they were unable to help. I reiterated the fact it was not illegal to have an untaxed car on private property and that the car was now taxed but they wouldn't budge. Absolutely no discretion or empathy shown. Very disappointed with their lack of common sense 😞”

Helpful Report

Posted 2 years ago

“Paid on the 14th Feb then cancelled Sharon said she arranged refund with 28 days Still nothing!!! I didn't have a call out but AA haven't refunded me still WHY”

Helpful Report

Posted 2 years ago

“I contacted the aa at approx 2pm. They arrived at 6.20pm. Poor arrogant customer service skills. Could not diagnose problem. Was bashing the starter motor with a hammer to get the car going. Wanted me to push the car in the cul de sac to bump start the car ???? Then I was to drive to local garage at 6.30pm when closed and I was to get a lift back home On top of which I still don't know what is wrong with the car. I have not received any email confirmation from the aa of diagnosis. Absolute rubbish.”

Helpful Report

Posted 2 years ago

“I have to say at the start that the guy who came was brilliant and we have nothing bad to say about the mechanic. However. The AA is putting it's prices up and every year it goes up. But when I need them, I am in a really dangerous position I get cut off by a robot answering service. I phone them another two times. I then have to log in to my account. They then tell me that I am in a dangerous position (err yeah I know!!) so get put in to another que that is a "high priority" que. 25 minutes later and I get to speak to someone!!!!! I was trying to get through for about 45 minutes. While my family was in a dangerous position. Where does our money go? On rubbish robot answering service. Pay people! They know what they are doing and don't leave children at the side of the M25 saying please press 1 and then cut you off! The mechanic was brilliant but unfortunately the AA (absolutely atrocious) organisation was worse than a chocolate teapot when we were put in a stressful and dangerous situation. Stop paying your directors to make stupid decisions so they get a bonus for a job badly done. Get the office staff you laid off re-employed and start delivering better service. Stop letting down the mechanics who do an amazing job. Mechanics I would give five stars. Directors I award the Muppet of the century award. We have been with the AA for over 26 years July 1997. Next year I will be saying good bye. Who ever is making the decisions in that place needs to be caught and sacked now.”

Helpful Report

Posted 2 years ago

“LOCKED MY KEYS IN CAR 🥴 I THOUGHT I WAS GOING TO DIE OF HYPERTHERMIA AA BOYS BRING FOIL & hotwater bottle “No breakdown recovery service do this” if you read the small print. The AA guy said they could get in so I joined 24hrs before I could callout I waited 😤 he came out said he couldn’t do it ,dropped me home 🥶I climbed in my top floor flat 🥹house keys were in car :( I’m a blue badge holder I was so cold I couldn’t Evan speak I rang again they wanted £75 on top of a years membership only gold membership did keys and I would of had to be with them a year 😵‍💫😤 Ild been on a 2hr permit parking I said to leave note he said don’t bother it’ll rain AA wouldn’t Evan tow me NO KEY this happened Friday Tuesday I given up a friend said try this number A2Z 🤞🏻I RANG HE WAS THERE BEFORE I GOT THERE WENT TO THE SHOP COME BACK THE DOOR WAS OPEN \O/TADARR “Houdini 😇” he Evan gave me a spare key 🙏🏼thank you so much”

Helpful Report

Posted 2 years ago

“Although this isn’t the official AA vehicle inspection page, I would like to bring something to everyone’s attention. I booked a vehicle inspection in January this year and paid over £200 for it. I found out a week later that the service history book was fake and the car had been clocked back. The engineer had inspected the service history book and it’s shocking to see that a qualified inspector could not spot an enormous and greatly costing to myself, error. The service history book was stamped 2011 and 2012 when the car was manufactured in 2016. The front of the car had been in an accident and this was not in the report either. After contacting them, I’m disgusted to learn that they are refusing to give me a refund. They admitted that they, in their own words “COULD HAVE marked this not SHOULD HAVE in the Red or Amber section” acknowledging their mistake but are refusing to give me any of my money back. The vehicle inspection check is a scam. They will dilly daddle and check a few boxes in the report to make you feel as though you’ve got your moneys worth. To top it off their communication is disgusting, I have never had anyone email me saying the following; “It is not our intention to give you further cause to contact us, with respect, that this will be our final communication with you” In other words get lost. I am now cancelling my AA insurance with them too as I have lost all respect for them after being with AA for over 20 years. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Shop around rather than show loyalty to this company. Car wouldn’t start, called for help to be told mot ran out so will not even try to help. Explained 80 year old lady been in hospital several months so last thing on her mind. Offered to move car for £100. Tried to explain 23 years loyalty so surely a bit of understanding. Unfortunately not. Don’t pay sky high premiums to these shop around & I guarantee you will receive far better service elsewhere”

Helpful Report

Posted 2 years ago

“Waiting over 3 hours for a patrol to turn up, no one answers the phone very poor experience”

Helpful Report

Posted 2 years ago

“When I took roadside assist with my insurance they offer fast servicing. And when my cat breakdown and call them they said 3-4 hours…!! I was on the way to Belfast from Dublin and have many appointments in Belfast. They’re irreducible servicing and customer service spoil my day…!! If it’s then why I have to Pay extra for this roadside assist..!!”

Helpful Report

Posted 2 years ago

“Your con artists. You offer free cover for a year, if you purchase a car from a AA recommended dealership. It's not free, you have to pay a minimum of £2 a month for roadside assistance. And then it jumps to £7 to £11 a month if you want National recovery.”

Helpful Report

Posted 2 years ago

“I broke down on the 10th of January for the first time in my six year membership and first time I needed the AA. I was left on the side of the motorway on the M5 for 6 1/2 hours in the pouring rain with a draining battery. After this horrendous wait, I had then been recovered by an outsourced contractor with a less than impressive recovery truck which was ill equipped for the job. My vehicle sustained multiple damage, which is in dispute at this time. Upon loading which was 30 minute ordeal of recovering I was dropped at a service station 22 miles away from my house. Waited another 40 minutes for the AA patrol to collect me again to take me home. From start to finish, it was 9 hours!! This does not need a sympathetic or half-hearted apology from robot staff in customer services, my complaint and compensation is in hand. This testimony is for anybody that is reviewing this vehicle recovery service as a potential candidate.”

Helpful Report

Posted 2 years ago

“Pretty awful customer service and experience with AA breakdown cover. Their customer service can't tell you the correct information, if you follow up their instruction, you have to pay more. Also there is not enough useful information on their website, for some terms, they just described very unclear and just like kind of trick. Please go for another company!”

Helpful Report

Posted 2 years ago

“Awful customer service and experience with AA breakdown cover and parts and labour £25 a month fee. Had to call out AA after noise in my van prompted concern. AA representative was there quickly, assessed the situation and decided it was gear related and it was safe to drive to my garage. An engine bolt had snapped, the engine was sitting on my drive shaft. Damage was caused by me driving to the garage( which wouldn’t have happened if I was towed). Instead of a £50 part and labour, I ended up with £250 pound bill which AA are refusing to reimburse. I have had to call over 5 times, send email after email, passed from department to department to be told this morning, AA won’t be upholding the claim for damage as it was caused by a part not covered! 6 months of back and forth and chasing on my side and AA will not take responsibility for the damage caused by their engineers advice! I wouldn’t advise anyone to take out this cover.”

Helpful Report

Posted 2 years ago

“Very disappointed with the service i received on 19th Dec 2022. Va broke down in country lane. I was on phone for over 35 min waiting to report break down. in the end I had to log in & report on app. This was at 10pm. ETA was 11.10pm . NO one turned up. i was getting colder & colder. waited until 11.30pm & still no one came. Clled them & was on phone for 45 mins, Hung up & called local recovery & lucky they sent someone. got home to my home at 120am . Call from AA . missed first call as was dealing with recovery guy. Message left on phone from a manager to say they could not recover me & wanted to book time that day in the morning. Had a call from Ursman & told me the same thing that would not recover me. Was gobsmacked . I was off sick the next day so could not work. Am self employed. Put in several complaint email & phone called . with lot of hassled they just send a templated letter not offering me anything. I complained again & they just sent me letter with 2 cheques one for my recovery £110 & £90. Think this is disgusting to treat a customer for 14 year. I understand if they was under pressure that night but no communication from them in to my well-being. & lucky I thought to arrange my own recovery.”

Helpful Report

Posted 2 years ago

“On the 9th Feb 2023 for the first time, I needed to use the AA 'Accident' recovery service. The cost was over £421.00 pounds to pick up a motorbike and take it to the nearest repairer about 40 miles away. I was told it would be picked up at 5.45pm. It was about 4pm then. To cut a long story short after making two phone calls to ask for an update I gave up at 8.30pm after waiting with the bike in the freezing cold. On the last call to them I was told it couldn't now come until sometime tomorrow! I asked for a refund, not only was I told there would be a £99.00 cancellation fee and the whole thing could take up to 56....yes that's right...56 days. I am going to fight the £99.00 cancellation fee. In the 'Q's' below how long for a reply from the AA, well they didn't, I had to keep calling them. The date now is 20th Feb '23 and I have only just found out about the 56 days! The people I spoke to on the phone were polite but the 'Service' doesn't exist. They have my money in their account earning them interest. If that's not a scam I don't know what is!!!”

Helpful Report

Posted 2 years ago

“Was customer for 10 years and when I needed them would not help me as was not within the distance for break down apparently which is a joke as was never told this when I joined 10 years ago …. Break down is a break down …. Would never go back there again and highly recommend people to go else where”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,974 reviews