The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service, they take money and do not give back , still waiting 5 hrs and they have not arrived ,”

Helpful Report

Posted 2 years ago

“Broke down yesterday at 1pm Took nearly a hour to get hold of an AA advisor on the phone…very frustrating Mechanic came at 3pm, did a few checks and said we needed a relay home A 3rd party recoverer touch arrived at 5.30pm after a 2.5 hour wait He would only take me to a services on the motorway…Then a second truck after another wait took us to the next motorway services. Now 8.30 pm the next truck finally arrived after5 hour wait around 1.30AM and dropped us off at another services We were now close to home but told next truck would be at 7.30 AM Sowe had to abandon the car and get a taxi home arriving at 3.30 AM So a journey of only 130 miles from breakdown to home took over 15 hours and the car had to follow the day after…..Very poor service really no service Looking at Green Flag”

Helpful Report

Posted 2 years ago

“The worst scams I never seen in my life!!! They know how to take the money from ur bank and will refuse to assist you when u need them. I was in very difficult situation today and when they find out I need the bigger recovery lorry they decided to call me and say i was in different policy terminate on the spot. And they knew I was in venerable situation and needed help. My advice to you guys stay away this company as they r the biggest scammmmmmm!!!!”

Helpful Report

Posted 2 years ago

“11 hour wait for assistance with no communication. They must have expected me to wait in my car overnight. All after paying 230gbp for last minute membership. Even the refund is taking up to 21 days.”

Helpful Report

Posted 2 years ago

“AVOID!!!! After eventually getting through to the help line I was told they were busy and would get someone out in the next 2hrs. After 2 hrs passed the link sent was updated to 4 1/2 Hrs, the mechanic took one look and said we needed a recovery truck, which I was told would not be for another 2 1/2 Hrs and he could only take the car 10 miles! My home was 14 miles! You’d think after waiting 7hrs in the car they’d go the extra 4 as a goodwill jesture if nothing else. MEMBERSHIP CANCELLED.”

Helpful Report

Posted 2 years ago

“THE MOST HORRIBLE COMPANY TO DEAL WITH . AVOID AT ALL COST”

Helpful Report

Posted 2 years ago

“Called for help and the lady on the phone was so rude and condescending Three of us are AA Member's, my son was having car trouble, he wasn't home and partner was there with a 4 week old, 2 year old child and needed help, the answer I got was "let me explain this again to you" Total lack of empathy”

Helpful Report

Posted 2 years ago

“I would give them minus stars if I could. The alternator died in Wolverhampton at 5pm on the way back from Ireland, it took over an hour to get through as the app sends you round in circles! Eventually got to an operator after much searching on the internet.We got passed form the UK, to the European then the Irish AA who logged the call, then got a link to a screen that gave us the pick up time as 8.05pm as it got closer, it simply updated to 08.45pm, then 8.55pm and kept updating. AA then would not answer call, and the 24 hour breakdown people would were also shut down - so much for 24hour service. We waited until 11pm when we had to walk for 2 miles to a hotel. Half way to the hotel got a call from the pick up truck who said he had only just been told of the job! Same problem in the morning, my husband had to ring around to get it dropped to a mechanic. We should have simply cut out the AA middleman and saved the trouble and money. Their job is to help, they hindered, do it yourself look up breakdown services on google it is faster, easier and cheaper. The AA left us stranded angry, and in danger.”

Helpful Report

Posted 2 years ago

“Absolute joke, got a blow out in the middle of nowhere, Me, the Mrs and dog in the car, tried repair kit but hole to big, phoned The AA, 15 minutes to get through to be told I have to wait up to 6 hours because they are busy, waited for 2 hours and Mrs had to go to the loo in a bush, drove home with a flat tyre, obviously wrecked my wheel, I am a gold member for 21 years until I phone them and cancel, total useless company now, don't waste your money”

Helpful Report

Posted 2 years ago

“Broke down at 3:30pm Sunday They came within the hour towed me to a services The aa man was great he explained that my vehicle needed a certain tow truck as it too low to the woman I the phone. A tow truck comes with a good time but the wrong one as the information was not passed on to them So now 9 hours later and after they phoned me off Iv had to get a taxi and abandon the vehicle Making my ordeal 12 hours and over £500 out off pocket and vehicle at my house What a joke Il be cancelling the policy as soon as my vehicle get to my house Hoping it don’t get damaged or stolen as iv left it with key on suspension as they requested”

Helpful Report

Posted 2 years ago

“Xx AVOID AVOID. I pay £27 a month. Just been charged £169 to be picked up roadside to get home, plus an extra subscription of nearly £5 a month for an 'upgrade' to relay, this equates to an extra £60 a year (I broke down 35 miles away from home) not in a million years did I think I'd be paying that when I pay, for what I thought was a decent package? I feel robbed in my hour of need. Most certainly will be transferring membership to a different supplier. The real kick in the teeth is that it would have cost me roughly £300 with no membership. Membership is a rip off considering the extra 'upgrades' they insist you have, extra mileage (£4.50 per mile) upgrade on membership then extra charges on monthly. Avoid avoid avoid £324 equivalent membership per year plus £229 extra.... Not worth it”

Helpful Report

Posted 2 years ago

“Worse than useless. Broke down on a mountain road and the AA were hapless. They promised many ETAs for assistance but would then remind me that any bloke is a 3rd class citizen. There's always going to be some feminist jumping the queue you see, doesn't matter how long you've waited, they even advertise this 'feature'. Ended up having to leave my Jaguar XKR and get a taxi home after midnight ( breakdown reported about 5:30pm). They then claimed that I wasn't covered, that I had to go through my insurance ( which I already had) and various other shenanigans. So if you don't have blue hair or are a one legged preop transvestite claiming to be oppressed then the AA will take your money but will proudly treat you like a leper.”

Helpful Report

Posted 2 years ago

“This was the worst experience I've ever had with a company! I chose them because they're old school and thought what could go wrong! Well everything went wrong, they put in my file that I had an accident claim, pushing up my rates, then when I called, had a customer service adviser, or the phone down on me! Then when I call back and check, they tell me, yes it's our fault we apologise, then hit me with a quote double the price of last year, and remove my no claims bonus?!? They have said its fixed now, but it's not!! I'm going to have call them again! Which takes a minimum of 2 hours, whilst I'm passed around from pillar to post! Just the absolute worst service, don't think what I thought, that them being older, they carry a higher standard, because they don't, shop around!!”

Helpful Report

Posted 2 years ago

“So here I am stuck in Como, the AA are the biggest bunch of ..... going 5 phone calls and still nothing done that's 2 days of calls I won't be a member by the end of the month #THEAA”

Helpful Report

Posted 2 years ago

“Gear box went so phoned the AA at 9pm and waited until 5am the next day! Terrible service and their truck drivers are working 11 hours shifts! Something needs to be changed, they also advertise that their average recovery time is 40-60minutes? Absolute lies!”

Helpful Report

Posted 2 years ago

“Should stand for absolutely awful.Broke down South Bound M5 half three in the morning.Took almost an hour to speak to anyone on the priority line.Two people in car altogether and two dogs.Recovery vehicle turned up at 7 45 by this time battery flat.Recovery person was quite abrupt struggled to get in and out of his vehicle and towed us to service station 15 mins away but unable to change tyre.Ended up getting a friend to come from Bristol to change tyre and the tool we apparently didn't have was there all the time.Shocking stars should be zero.Looking for alternative recovery cover”

Helpful Report

Posted 2 years ago

“Been a loyal customer for years, cars gearbox has gone while it's in for a service and I need it collecting....AA refusing to help unless I pay. Using technicalities to get out of helping, not worth being a member.”

Helpful Report

Posted 2 years ago

“Was told I was not a member and left at the side of a motorway. My membership was current. I will never go with them again. Would give no star if I could.”

Helpful Report

Posted 2 years ago

“I have parts and garage cover,plus breakdown my car was attended to by an AA patrol back in April 23 who referred it to an 'approved PRESTIGE' garage. The vehicle was assessed, and it came back with an issue with the rear nearside shock absorber 'supposedly' which is covered. Anyway this part was replaced under warranty. I drove away from the garage and reported the same issue still ongoing. Loud noise to underside of car when driving, both back to the AA and garage. I was fobbed off by the AA's approved garage which is a PRESTIGE garage. I logged a complaint and it was rebooked back into another AA PRESTIGE garage local to me. I was assured if was an issue it would be repaired part of the same original call out, numerous times I was told this! The second garage assessed the car, said it was a weak shock absorber that had just been replaced and the top mount was the issue. Anyway, the saga continues I was then told that the shock absorber couldn't be replaced under warranty at this garage as they are not set up on the system to do so. I was rebooked into a third garage, under the AA PRESTIGE umbrella. The saga is still ongoing, the third garage say it's a weak shock absorber supposedly brand new or second hand that has failed but the problem with the noise first reported in April is a control arm front near side. The AA PRESTIGE group will now not replace the control arm as they say it's a separate issue. All the while the same noise first reported back in April in a breakdown is still ongoing!! So I have a dodgy shock absorber and mount fitted by AA on my vehicle that could collapse any time therefore unsafe and they won't replace either this or the control arm which is apparently according to the third garage is the original problem and noise reported back in April 23. Both parts covered under AA warranty which I paid a lot of money for and have done these past few years. The AA PRESTIGE are happy to install dodgy parts and not honour the warranty insurance I paid for. Mickey mouse companies, if I was you I wouldn't bother with the AA or PRESTIGE if you have to. DEAL WITH THE DEVIL FIRST!!”

Helpful Report

Posted 2 years ago

“Absolutely dreadful recovery service. My mother (76) and lifetime member broke down at 9.15 pm on a busy trunk road. No lights no pavement. Police turned up to tell her it was dangerous. The police stayed with her and radio calmed the AA 3 times to tell them how dangerous it was.we were told it would arrive by 11pm then time has been constantly pushed back. My mother is all the time out of the car stood on the side of the road freezing. It’s now 00.24 am and a small tow truck contracted by the AA has just turned up to tow the car off the road onto a smaller lane where she is now supposed to wait for another AA recovery to tow it to a garage 3 mikes away? So much for priorities… awful service.”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,991 reviews