The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I broke down and called the AA at 10.20am, with my two children aged 4 and 18 months. A van came and said I would need to be towed home, which I then had to pay extra for. I was told it would be soon as I was a priority. Despite numerous calls to find out when it would arrive, it was not until 10.30pm when a truck finally arrived.”

Helpful Report

Posted 1 year ago

“AA took 22 hours to recover, very rude staff & blagged their way out of the parts, labour cover avoid at all cost! Ought to be ashamed calling themselves the 4th emergency service… they left me stranded 15 miles from home… AVOID!!!”

Helpful Report

Posted 1 year ago

“18 hours me and my 4 passengers had to wait for before being recovered what a joke ive been with AA for 20 years and its the only time i have needed recovery. Will not be renewing this year with AA.”

Helpful Report

Posted 1 year ago

“Noticed a slight slip on my clutch last Friday so called AA out on Saturday to check. As we returned from test drive , loud bang & unable to engage gears. Mechanic’s report stated clutch problem. He recommended their repair service which would deal with the problem & work with the garage to get the best price. First of all we tried to get the vehicle recovered to their recommended garage, first person said we couldn’t have recovery,even though had it on membership of over 20 years, plus it was included in their service. So finally got recovery on Monday afternoon. Then the real problems started. The garage tried to say that the coil pack had gone & spark plugs needed replacing. Sorry but plugs were replaced a couple of months ago during service & coils have been replaced in past 12 months. Then we were told the gear box would have to be removed. Again we said no. We finally received a quote for the clutch of £500, more expensive than other quotes & 3 days. We agreed to this but no more. When we phoned on the morning it was due to be collected, we were told that it now needed a fly wheel & they had removed the gearbox & would be using main dealer parts on a 20 year old car. We did not agree to any of this work & had not even been given an estimate for the work. . We were left with a car in bits & a rip off garage trying to force a new contract. We were also told that fly wheels are always replaced with clutches.This is a lie, my stepfather used to be a mechanic & I have worked on cars for over 20 years. Never have I had to replace a flywheel when doing a clutch. The gearbox was removed to try to make it impossible for us to recover the car. I will be paying for an independent inspection of my car. The AA were supposed to relay any information about my car. We have spent 5 hours on the phone trying to get some resolution & my partner is self employed & we have lost a day’s wages on top of the stress & the fact that the car still needs reassembly & repair. At no point did the AA contact us until we kicked up a fuss. Their tech team just approved work , no questions asked , but didn’t inform us of any additional cost. They have offered us no resolution basically pay up for work we don’t know if was actually needed. We went with them as they guaranteed a stress free service. Our own trusted mechanic was unable to fit the car in for several weeks. I wish now we had waited. A nightmare from start to now with still no end in sight. I will be cancelling my membership. Quite frankly 1 star is too much. My next recourse is to a solicitor for damages.”

Helpful Report

Posted 1 year ago

“Awful!!! Waited 4 hours for recovery with a 10 month baby for then to be told by the mechanic i need to call AA again and ask for a recovery truck. I was infomed an hour later recovery will be with me in 30 mins for them to arrive 3 hours later. Total time taken 7 hours!! Arrived home at 2.30am!!! Bearing in mind i informed AA over and over again i have a baby and 2 other small children. No empathy and no prioritisation. I was informed by their staff i should arrange my own arrangements to get home with my young children!!!!! Pay a little more and use RAC. Don't be expecting a recovery truck on their initial call out. They send out local mechanics. Their staff are rude and lack any customer support they should be trained in! Don't trust the app. Time is extended 5 mins everytime and before you know it a few hours have passed!!!”

Helpful Report

Posted 1 year ago

“4th emergemcy seevice? More like 4th world. I was told they were busy and to expect a wait. A little.over 2 hours a flatbed shows up sits in his cab, tells me he has been stood down and promptly leaves. The app tells me 5 mins... then 5 more etc... so i speak to an operator. 4 hour wait. Almost bang on 4 hours get a phonecall told be a further 3 to 5 hour wait. I have now been waiting 10 hours from my original call and cam exoevt to be seen as things stamd in the next 2 and a half hours. Pretty sure i could have bloosy walked homenin 12 and a half hours. Why am i oaying for this?”

Helpful Report

Posted 1 year ago

“daughter’s car was checked by a patrol, due to overheating, stated safe to drive-just needed coolant and oil. Car severely overheated on the motorway blowing head gasket so NOT safe to drive. Patrolman now lying and staying he told us it was unsafe to drive and should go straight to a garage! Really? What parent being told that, would send their 20 year old daughter on the motorway to drive 200+ miles?! Ludicrous. I am utterly disgusted with his behaviour and as he failed to give us a written/emailed report on the day apparently that’s tough on us! She only had the car 6 months -bought from a main dealer -she’s a GB athlete and needs her car for training etc-absolutely appalling treatment. What’s happened to the AA? We’ve been loyal customers for 25 years and always been very satisfied with the service but this patrolman not only did not know his job but then lied to the detriment of an unfunded hard working young lady .”

Helpful Report

Posted 1 year ago

“What the AA don’t tell you - if it is a long journey home and you need recovery they split the journey as the recovery companies they out source the work to only work within specific geographical boundaries, we needed recovery to take us home (2 hours away) we got left by one recovery vehicle at a petrol garage by the side of the road and waited 4 hours with no communication for the next recovery vehicle. I was with my 4 year old daughter, even apparently as a priority being with a young child we were left for 4 hours. We were advised by the AA that they have no response times after you have been left somewhere by a recovery vehicle on route to your destination, therefore if it’s a long journey you can be dropped off and left for hours on end at various places. Appalling service.”

Helpful Report

Posted 1 year ago

“Cannot recommend. Been a customer of the AA for several years now and they have been good up until my most recent experience, even if it can take a couple of hours for someone to get to you. I needed assistance on 03/08/23 however they wouldn't come out for me as the vehicle had previously been SORN (but was now taxed). Unfortunately they wouldn't accept proof that I had taxed the vehicle and instead now default to DVLA's delayed system which takes a couple of days to show the correct information - penalising customers for DVLA's database being out of date is a bit unfair I think. Ultimately I was left stranded and had to decide whether to proceed in a vehicle which was potentially dangerous or sort out my own recovery arrangements. They provided me with a recovery quote approx 150 miles home for over £700 which was just ridiculous.”

Helpful Report

Posted 1 year ago

“My parents in their 70s are gold star members of the AA, and have been for 40 years. My dad's car became irreparable when on holiday in Sussex and he tried to book a recovery to Liverpool (which he pays £340 a year to be covered for). The AA patrol man named 'Josh' convinced my dad to take it to a local garage that 'was a mate of his mums' without telling my dad that if he did this he would not then be able to claim the free recovery back to Liverpool. The garage could not repair it and charged £130 for the privilege. The AA then told my dad that they would charge him £1500 to recover it back to Liverpool as it now counted as a 'second call out'. This is a total scam. I also hear from friends and family that this is common experience with the AA - their patrol men have side deals with local garages whilst also avoiding recovery despite customers paying large sums for this service. What are customers actually paying for???”

Helpful Report

Posted 1 year ago

“Your official from the road assistance section said I must go and suck my thumb. My membership number is 511270852. If you want communication I had with him today, 3 August 2023 I can forward it to you as evidence of how unprofessional and arrogant he is. Instead of giving me service which I deserve as a member in good standing he sent me from post to pillar and that culminated to him hailing me with insult in the form of, 'go and suck your thumb'. That is what this person refer to as service to customer. Surely he has no clue about customer care and how detrimental his utterances to the AA”

Helpful Report

Posted 1 year ago

“Mrs Mis-fuelled at a major supermarket forecourt. 17 hour wait for a fuel drain as the AA can’t do it. 4 hour wait for a tow back to the house.”

Helpful Report

Posted 1 year ago

“7 hours for a recovery truck to attend, contractor turned up had been in his yard 15minutes away not doing anything, shocking service avoid at all costs..”

Helpful Report

Posted 1 year ago

“Dreadful… be careful… if it’s “not a breakdown” they will charge you eye watering money after wasting 40 minutes of your time on the phone “collecting all the information” before telling you the cost of recovery. Whilst you wait in a life threatening situation at the side of a 60mph road… I did a green flag recovery on their app during the AA phone call and was home safe and sound FOR FREE within 25 minutes of reporting my “accident” go with green flag all day long!!!”

Helpful Report

Posted 1 year ago

“I changed jobs to a hgv driver after telling the aa car insurer they wouldn't insure me for driving other vehicles unless I took out a new policy and it went from £300 ish to over a £1000 they said the under writers don't allow professional drivers to drive other vehicles but I could take a new policy out and it was very expensive I went to a new insurer Churchill and I am full comprehensive and can drive other vehicles and I go brake down with green flag all for £385.95 it looks like the as discriminate against professional drivers”

Helpful Report

Posted 1 year ago

“I called aa to come to my home as my vechicle was showing a stop and warning sign nobody was to come out to look and advise just to come and tow me to a garage but what garage I'm not a mechanic and didn't know what was wrong not all garages do all repairs next day I managed to take my vechicle myself to a garage who just happened to have a fault machine reader and my vechicle was fixed in half an hour this is the service I should have got of the aa but never”

Helpful Report

Posted 1 year ago

“Poor call handling, passing me from department to department, not logging a call out when they said they would. Breaking down is stressful enough and they are supposed to reduce not increase stress. I must have wasted 1 hr on the phone to them. And what a pain in the back side having to listen to all their info messages over and over again, also each department way to quick to try and pass me on. Then with mobile networks not being so great you get cut off and have to listen to all that garbage again. I want to speak to a person not listen to stupid music and info message. How hard can it be. (This problem Couldn't be solved via the app).”

Helpful Report

Posted 1 year ago

“So much for the AA complementary 'Accident Recovery' service. Having stood at the side of a busy main road for 35 minutes going through all the details of my not-at-fault car accident in excruciating detail, I was then told that recovery would cost me nearly £400. I terminated the call and googled a local recovery company who outsource to National Breakdown. I was recovered to my home within an hour for £126. I will be cancelling my AA membership.”

Helpful Report

Posted 1 year ago

“Truly abysmal. I pay for a premium package and it took them 10½ hrs and 2 different trucks to get me the 25 minutes drive from where I broke down on the M4 to Bristol. Go with a small independent breakdown service, they rely on their reputations. I'll be switching as soon as my cover is up for renewal.”

Helpful Report

Posted 2 years ago

“I received an 'out of the blue' a 'no-reply' notice telling me that the AA were going to renew my motor insurance policy. To cancel my policy I had to wait in a PRIORITY queue for 30 plus minutes to talk to talk to the AA and eventually gave up after 45 minutes The AA is obviously making it difficult to cancel a policy , otherwise one could have responded immediately to cancel the policy if the AA email was not a No Repy email. I will never use the AA again for any of their services, if their PRIORITY telephone service is indicative of how the rest of their business performs, then I have made the right decision Jeff Redmayne”

Helpful Report

Posted 2 years ago

The AA is rated 2.8 based on 1,974 reviews