The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 21 year old daughter on route from work across secluded country lanes in Cornwall as only route home hit a pot hole and burst her tyre. Managed to get in touch with AA who said they would be with her within the hour then kept putting the time back an hour then another hour. Not wanting to leave her on her own I drove out to wait with her. It was clear they were not coming so I managed to get the vehicle off the Road and they promised to come to day then started to put back the time by hour after hour. I cancelled and arranged to get someone out to fix. What's the point in having cover when they are so unriliable. Awful service”

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Posted 1 year ago

“the AA , "fourth emergency service" left my daughter on the hard shoulder of the motorway for 3 1/2 hours, only to be towed to a service, and left for another 3 hours. if a woman on her own , broken down on a motorway , isnt a priority, then what is ? The usual excuse of "high volume of calls" cant be used , as when the breakdown guy got there he told her he only had the call 10 minutes before !”

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Posted 1 year ago

“AA Deserve A ZERO FOR THERE INCOMPETENT UNSYMPATHETIC STAFF I SENT THEM A EMAIL ON 25TH AUGUST 2023 STATING TO CANCEL MY INSURANCE AS THEY ARE A BUNCH OF RIP OFF WHICH NOW I TURN TO THE FINANCIAL OMBUDSMAN AS I FEEL I BEEN UNFAIRLY TREATED BY BEING CHARGE A EXTRA £75 AT BEGINNING OF TAKING MY INSURANCE OUT WITH THESE AND ALL I EXPERIENCE IS DIABOLIC UNPROFESSIONAL SERVICE EVEN WITH THEY BREAKDOWN SERVICE THEY EVEN REFUSE TO COME OUT TO ME AS I HAD A ISSUE WITH MY CAR AFTER HAVING NEW CLUTCH FITTED. THEY USE TO BE VERY PROFESSIONAL ONCE THEY HAVE NO NVQ CUSTOMER CARE SKILLS JUST WANT TO TAKE AS MUCH MONEY FROM YOU THAT IMPORTANT TO THEM STUFF IF IT EFFECTS YOU TO LIVE DISGUSTING RIP OF SERVICE. AVOID AVOID AVOID”

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Posted 2 years ago

“After contacting AA on the 17 July, and vehicle towed in to local VW garage in Interlaken. Firstly told they were busy for 4-6 week. They checked and carried out a warranty item. An electronic sensor in the gear shifter. Drove the vehicle away only to break down next day. Arrange to be uplift and taken back to my UK garage. Advise this will take 3 to 4 weeks. Still not returned difficult to get updates from AA. They use a company called Ontime automotive you do not answer their phone.”

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Posted 2 years ago

“Appalling service. Total rip off. Been paying for years and attempted to use the the service for the first time today… was told I’d have to pay an extra 179 pounds. What I’m doing instead is cancelling my membership and going to green flag.”

Helpful Report

Posted 2 years ago

“Diabolical. Had to call them out a while back and they took over 3 hours to come out. I was a woman stranded on her own in the evening. This time I am stuck waiting for them again and have had to call, fill out details online and call them again, having to wait an age for anyone to answer. As previous reviewers have said, they used to be really good. Will be cancelling my cover and not renewing my insurance with them when due. Appalling!”

Helpful Report

Posted 2 years ago

“My cars front suspension coil spring broke at my home so could not be driven. My local mechanic who lives near-by confirmed same. Was pretty obvious the car was down on one side. So car needed recovery truck to go to near-by garage. Being a member I contacted the AA to arrange this, as it was a clear breakdown and I have at home recovery on policy. I filled in the on-line form and was told they would be with me shortly. I them received a phone call from Jordan from the AA whom informed me that it would not be covered as a mechanic had already looked at it. Also that a recovery vehicle will only be sent as a last resort. (What am I paying for?) At no time whatsoever did the mechanic touch the car, he just looked and stated the obvious. Does this imply if you are an AA member and also happen to be a mechanic you cannot diagnose your own car fault? Unbeknown to me by trying to help and give fuller information I gave them a perfect get out clause Lesson here is DO NOT tell them a mechanic has looked at it. Even if he only eyeballs it, which is absolutely ludicrous. A similar situation happened to me several years ago and the same mechanic looked at it, (alternator failure). I contacted GreenFlag and they were out with a recovery lorry and collected within in the hour. Actually thanked me for giving a full explanation so saved them time sending a wrong vehicle out. In my experience go GREENFLAG. Impossible to recommend AA based on this lack of customer serve. Aware of current negative AA press, sadly I'm not surprised.”

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Posted 2 years ago

“Friday at 320 we broke down there was 80 year old and 9 year old didn't get home to 245 am kept fibbing us off don't recommend aa at all”

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Posted 2 years ago

“Waiting sincec320 now 11 disgusting”

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Posted 2 years ago

“Worst customer service I've ever received. After making a complaint and phoning numerous times for a response to my complaint and being told 'a manager would get back to me.. this never happened!!”

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Posted 2 years ago

“My car wouldn’t start, phoned AA, what a performance it got to the stage where I had to give them my sort and account details who carries them, it finished up I got the car started myself, I’d have been in trouble if I’d been stuck out in the sticks, this is the first time I’ve used them, I hope it’s the last.”

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Posted 2 years ago

“Left me stranded as they refused to recover me because of a broken locking wheel nut. Im a tyoe ine diabetic and they put my health at risk. Been with them 10 years at nearly £40 per month!!”

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Posted 2 years ago

“I had an issue with my vehicle failing to start. It would not turn over and was perfectly okay prior to parking, after which it just failed to start. The guy turned up, not an AA van but a 3rd party recovery vehicle. All he dud was connect a booster which made zero difference. I could have done that myself as I have one in my vehicle. He then just said he had no idea what it could be and towed me home, less than literally 2 mins drive to my house. No diagnostic no looking at any part of the engine at all, nothing. Then just completed a docket saying it could be this ir that or whatever. I could have filled that in. I asked him if he was going to plug in a diagnostic to see if any fault codes were thrown up, he told me he didnt carry one. What a complete waste of my time and money. I don't think it was the guys fault as he was really nothing other than a recovery driver. I thought the AA were supposed to have a good success rate of fixing roadside breakdowns?? Total waste of money. Not at all happy with the service in any way at all. I wish I'd stayed with the RAC, at least they send one of their own vehicles and mechanic initially to try and diagnose and sort out the issue before resorting to recovery.”

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Posted 2 years ago

“I broke down and called the AA at 10.20am, with my two children aged 4 and 18 months. A van came and said I would need to be towed home, which I then had to pay extra for. I was told it would be soon as I was a priority. Despite numerous calls to find out when it would arrive, it was not until 10.30pm when a truck finally arrived.”

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Posted 2 years ago

“AA took 22 hours to recover, very rude staff & blagged their way out of the parts, labour cover avoid at all cost! Ought to be ashamed calling themselves the 4th emergency service… they left me stranded 15 miles from home… AVOID!!!”

Helpful Report

Posted 2 years ago

“18 hours me and my 4 passengers had to wait for before being recovered what a joke ive been with AA for 20 years and its the only time i have needed recovery. Will not be renewing this year with AA.”

Helpful Report

Posted 2 years ago

“Noticed a slight slip on my clutch last Friday so called AA out on Saturday to check. As we returned from test drive , loud bang & unable to engage gears. Mechanic’s report stated clutch problem. He recommended their repair service which would deal with the problem & work with the garage to get the best price. First of all we tried to get the vehicle recovered to their recommended garage, first person said we couldn’t have recovery,even though had it on membership of over 20 years, plus it was included in their service. So finally got recovery on Monday afternoon. Then the real problems started. The garage tried to say that the coil pack had gone & spark plugs needed replacing. Sorry but plugs were replaced a couple of months ago during service & coils have been replaced in past 12 months. Then we were told the gear box would have to be removed. Again we said no. We finally received a quote for the clutch of £500, more expensive than other quotes & 3 days. We agreed to this but no more. When we phoned on the morning it was due to be collected, we were told that it now needed a fly wheel & they had removed the gearbox & would be using main dealer parts on a 20 year old car. We did not agree to any of this work & had not even been given an estimate for the work. . We were left with a car in bits & a rip off garage trying to force a new contract. We were also told that fly wheels are always replaced with clutches.This is a lie, my stepfather used to be a mechanic & I have worked on cars for over 20 years. Never have I had to replace a flywheel when doing a clutch. The gearbox was removed to try to make it impossible for us to recover the car. I will be paying for an independent inspection of my car. The AA were supposed to relay any information about my car. We have spent 5 hours on the phone trying to get some resolution & my partner is self employed & we have lost a day’s wages on top of the stress & the fact that the car still needs reassembly & repair. At no point did the AA contact us until we kicked up a fuss. Their tech team just approved work , no questions asked , but didn’t inform us of any additional cost. They have offered us no resolution basically pay up for work we don’t know if was actually needed. We went with them as they guaranteed a stress free service. Our own trusted mechanic was unable to fit the car in for several weeks. I wish now we had waited. A nightmare from start to now with still no end in sight. I will be cancelling my membership. Quite frankly 1 star is too much. My next recourse is to a solicitor for damages.”

Helpful Report

Posted 2 years ago

“Awful!!! Waited 4 hours for recovery with a 10 month baby for then to be told by the mechanic i need to call AA again and ask for a recovery truck. I was infomed an hour later recovery will be with me in 30 mins for them to arrive 3 hours later. Total time taken 7 hours!! Arrived home at 2.30am!!! Bearing in mind i informed AA over and over again i have a baby and 2 other small children. No empathy and no prioritisation. I was informed by their staff i should arrange my own arrangements to get home with my young children!!!!! Pay a little more and use RAC. Don't be expecting a recovery truck on their initial call out. They send out local mechanics. Their staff are rude and lack any customer support they should be trained in! Don't trust the app. Time is extended 5 mins everytime and before you know it a few hours have passed!!!”

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Posted 2 years ago

“4th emergemcy seevice? More like 4th world. I was told they were busy and to expect a wait. A little.over 2 hours a flatbed shows up sits in his cab, tells me he has been stood down and promptly leaves. The app tells me 5 mins... then 5 more etc... so i speak to an operator. 4 hour wait. Almost bang on 4 hours get a phonecall told be a further 3 to 5 hour wait. I have now been waiting 10 hours from my original call and cam exoevt to be seen as things stamd in the next 2 and a half hours. Pretty sure i could have bloosy walked homenin 12 and a half hours. Why am i oaying for this?”

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Posted 2 years ago

“daughter’s car was checked by a patrol, due to overheating, stated safe to drive-just needed coolant and oil. Car severely overheated on the motorway blowing head gasket so NOT safe to drive. Patrolman now lying and staying he told us it was unsafe to drive and should go straight to a garage! Really? What parent being told that, would send their 20 year old daughter on the motorway to drive 200+ miles?! Ludicrous. I am utterly disgusted with his behaviour and as he failed to give us a written/emailed report on the day apparently that’s tough on us! She only had the car 6 months -bought from a main dealer -she’s a GB athlete and needs her car for training etc-absolutely appalling treatment. What’s happened to the AA? We’ve been loyal customers for 25 years and always been very satisfied with the service but this patrolman not only did not know his job but then lied to the detriment of an unfunded hard working young lady .”

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Posted 2 years ago

The AA is rated 2.8 based on 1,991 reviews