The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3.1 out of 5. Yet they claim higher on their website. Classic lying of a totally incompetent company. Sick of moaning about these uk companies who get away with taking yoir money and offering completely sub standard services.. . And they get away with it.”

Helpful Report

Posted 1 year ago

“Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac”

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Posted 1 year ago

“Have asked for membership cards several times over the past 5 or 6 weeks. Always told they were sent, of course they never arrive. Customer service is slow and does not resolve anything.”

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Posted 1 year ago

“Been customer 14yrs auto renewed with a massive price increase, no email ever recieved only just noticed and been told its over 14days.... loyal custmer thanks very much.... abslute scum bags”

Helpful Report

Posted 1 year ago

“Id give 0 stars if I could. We broke down at 9pm with 2 small children one of which was not well. The AA took 2 hours to recover us to the first service station a further 5 hours to take us halfway home because they would exceed theyr daily driving limit to take us all the way and then another 4 hours for the next one. A complete disgrace. We didn't get home until close to 11am the next day. I'm leaving the AA they don't give 2 hoots about theyr customers.”

Helpful Report

Posted 1 year ago

“I got a message on the dashboard saying to stop immediately. Looked under car and saw that oel came out of the thumb. Mentioned this to the Customerservice person and got told that my request to use the breakdown service was declined as it was an accident as I must have hit a rock or something”

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Posted 1 year ago

“Tha AA give an appalling service. My wife hit a pothole and got a puncture, she rang the AA at 5.35 even though she was all alone they kept changing the time they would turn up. Didn’t turn up until 11.55. She was left at night for six and half hours. Looks like the RAC or green flag are a much better choice in the future. They do not care if a female is left on her own in such a vulnerable location.”

Helpful Report

Posted 1 year ago

“DO NOT DO NOT DO NOT JOIN THE AA left me on the roadside for 10 hours no replacement car nothing ! Possibly the worse company EVER formed and operating 0 Star !”

Helpful Report

Posted 1 year ago

“They won't come out after deadlocking my car Dead battery has resulted in locking me out of my car . Terrible service. Will charge me for a repeat fault. How can a flat battery and being locked out of your car be a repeated fault??”

Helpful Report

Posted 1 year ago

“Been an AA member for years and not needed assistance. The one time I do need them they are requesting a a call out fee. Car had tyre blow out, limped home rather than change tyre on busy road! Not realising I don’t have home start….was happy to upgrade but was refused!! Cancelled!!”

Helpful Report

Posted 1 year ago

“Extremley unreliable. First time we used the service with my husbands van he did not have full cover, he paid to be towed home and purchased the full cover knowing we will be ok next time. This week we used the car, in the evening with my daughter about to give birth, we followed other cars through some water, and our power steering failed, Jaguar F Pace. This time we were told flood damage not covered, we then explained many cars going through alot smaller than our car referred to a supervisor (waited on hold for about 20 minutes) and was told they will attend us and if need be tow us home. An hour later we received a call to say the AA are now not coming as the supervisor never agreed it and therefore they would not come. We explained the situatioin we were in, they would not even attend to see if they could help let alone tow us. We had to find someone to pick our daughter up and take her home while we were left stranded. This is an honest and geniune review please take note and do not sign up for this service The manager agreed service we received was bad and would start the complaint off we have not heard anything. Customer Service - Zero”

Helpful Report

Posted 1 year ago

“Husbands van broke down at dinner time today, he called AA with have silver nationwide policy They sent a patrol to try and find the issue, they couldn't get the part needed so said they would arrange recovery home. Several texts stating they are coming (x,y,x company will be there at this time) It's now 21:49pm and they still have not arrived! He called them at 21:05 and was told the recovery truck would be there at 21:25pm no truck and when it does come they are dropping him in Donnington services to await another truck Nearly 10 hours he's been waiting, no electrics working on van, no food or drink can't even charge his mobile The customer services aren't bothered just repeating someone is coming! There busy yet they answer within minutes (it's harder to get hold of my GP!)”

Helpful Report

Posted 1 year ago

“The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises.”

Helpful Report

Posted 1 year ago

“Message came up on the dashboard "engine malfunction" with an alarm ringing I wasn't too far from home so instead of blocking a road i struggled back home rang the aa and logged a breakdown as i couldn't take it anywhere. received 3 calls with no user id (lot of organisations are warning about responding to calls like these) , thought that these were closely timed with my logging the breakdown so against my better judgement i responded to the last call. It was the aa I explained to the caller about the user id and he replied that they were trying to fix that!! After explaining the problem i was told to check the oil and as i was at home and the engine was running, i had not broken down. I have home recovery with them. They cancelled the breakdown call refusing to take action. On reflection i should have stopped and blocked the road, had to call out a private recovery company to complete this feedback i am having to complete a questionnaire about a delivery what a farce!! We need your email address to verify that your review is genuine Please note that we may share your email with the company to verify your order.”

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Posted 1 year ago

“Not much more than a scam! Accident call AA for recovery start asking questions about incident which insurance company would, tell us everything will be sorted at no cost, day later when they realise they can't make any money drop us like a lead weight and say an invoice is on our way for us to sort with the insurance company we were advised not to notify! Shame on you AA!!!”

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Posted 1 year ago

“How cold are you guys at 5 pm to report at break time, you said it be two hours four hours later. Can you try to send me a garage which is not the service I paid for now I have to wait seven hours for the aa to come bad service”

Helpful Report

Posted 1 year ago

“Kept having this issue where my sister who is a member put in a request and they would call me with all her information and even her phone number acting like my phone number was hers and they were calling her. After the second time, whenever I kept receiving updates and information that needed to go to her, I called customer support to see why this was happening and the guy was very rude I was telling him I don’t understand why they are contacting me and he was like “Well it’s not hard to understand, it’s because it’s under your name” in the rudest tone ever. Like I understand something is not right this isn’t about that it’s about fixing the damn issue. I just hung up. Customer service and honestly the whole company sucks.”

Helpful Report

Posted 1 year ago

“Very disappointed I have lost my keys on Tuesday when I give them call they told me they very busy and earliest they can send some one to me on Friday”

Helpful Report

Posted 1 year ago

“21 hours since ringing for recovery still waiting in freezing conditions Staff unhelpfull told different tale everytime we rang Refused request to speak to a manager Will be over 24 hrs if we ever get home”

Helpful Report

Posted 1 year ago

“The AA left me stranded on the hard shoulder of the M1 for around 5 hours I don’t need to plan my short journeys as I have break down cover and would not expect to be told I am a priority and then left for that amount of time below is the reply to my complaint. ADR Post Conversion Complaint Complainant Mr Joseph Case Manager Arron Burns ADR Customer Solutions Today’s Date 15/09/2023 AA Case Reference 5353605 ADR File Reference NCS500646 Upheld/Not Upheld Not Upheld Business AA Company & Product AA Developments Limited Case File Review & Outcome The consumer requested assistance via telephone on 07/07/2023 at 11:13am - A priority marker was set due to the consumers location and situation. One of our AA patrols attended at 14:07pm however, did not have the correct resource vehicle to enable them to recover the vehicle. Therefore, they left the scene, and a further recovery task was created at 14:12pm, with one of our third-party garages arriving on scene at 15:47pm. The consumer has referred to having no supplies such as water and medication whilst waiting for assistance. I would note, it is the consumers responsibility to ensure they have required supplies such as water, food, when starting their journey. We would expect our consumers to plan accordingly, and if they are required to take medication, that the consumer would have this readily available in any eventuality. The complaint has been addressed as 2 parts, delay in service being provided, incorrect resource being sent initially. Both aspects of the complaint have been agreed to, and £70 compensation provided to reinforce our sincere apologies. At this stage, we believe the complaint has been addressed appropriately, in-line with our complaint handling processes and internal compensation guidelines. We would not be looking to provide any further compensation or reimburse of the annual membership fee paid by the consumer. So much for the third emergencies service and the very nice man as advertised! Date of experience: 07 July 2023 The price for leaving me in danger stranded with no water or meds for 5 hours £14.00 a hour what a liberty!”

Helpful Report

Posted 1 year ago

The AA is rated 2.8 based on 1,974 reviews