The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero communications, I have been waiting for the AA to inspect my damaged vehicle which has been in storage since the 8th November 2023, its now nearly February 2024 and still no response or action from the AA.”

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Posted 1 year ago

“I don't know why The AA endorse diamond car sales of Hounslow they are rubbish,selling sub standard car's.”

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Posted 1 year ago

“AA USED TO BE GOOD BEEN WITH THEM YEARS NOW YOU CANT SPEAK TO ANYONE THAT HAS ANY IDEA HOW TO RESOLVE A PROBLEM AND IF YOU OWN A CAR AND VAN THE VAN ISNT COVER SINCE LAST YEAR SO GO TO THE RAC MUCH MORE HELPFUL”

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Posted 1 year ago

“Been in the AA for over 20years,in thattime I've used them once.just went to my father's grave with my mum,car got stuck on grass verge called the AA out for assistance, but unfortunately theywouldn't come out unless I payed 75pounds over the phone, because according to them my cover didn't cover getting stuck. I told them the shove it.”

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Posted 1 year ago

“Broke down in 1 of busiest City in UK on 1 of busiest junction with 5 roads cutting across it. Got told it would be high priority cause of location. They allocated a driver then with no warning changed it to a 3rd part company with 4 hour wait. When I phoned they said I need to phone the police they haven't got anyone in the area! As a result there has been so many near misses and I've had to wave ppl to warm them if the danger”

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Posted 1 year ago

“The worst customer service and service I’ve ever experienced.”

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Posted 1 year ago

“Worst Experience, They had the most rude person. Wasted our time. Absolute rubbish.”

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Posted 1 year ago

“Please stay away from AA they are the worst company you can go for. My car was fitted with a new battery by them within 4 weeks of this battery being fitted I have had nothing but problems. The new battery kept going flat each time I called the AA they blamed it on 3 different issues with the car. All 3 times I took the car to the garage the garage conformed there was an issue with the battery. I have tried endless time to get a refund and all they do is fob me off. I have got in touch many times with AA and no resolution. I am having to get in touch with the motor ombudsman and trading standards to get my money back. Please stay away from them they are nothing but liars and some customer services staff are so rude on the phone”

Helpful Report

Posted 1 year ago

“Yesterday Jan 9 th 2024 I broke down away from home .I contacted the Aa of which I have been a member for many years at top rate subscription,and was promised assistance in an hour .this was then consistently put back an hour at a time .I am 89 and it was freezing cold ,I was eventually rescued by family and do not know if rescue arrived or not I think the service I received was outrageous”

Helpful Report

Posted 1 year ago

“Renewal quote for 2nd year had an added € 157 charge. Went online and offered lower quote which salesteam would be matched by Renewal team. This after a lengthy period on hold wasn't matched. Beware when renewing with this company”

Helpful Report

Posted 1 year ago

“AA abandoned car at services with key! My brother came to see me in London for the New Year, arriving on the 29th Dec, his clutch went luckily near my house so managed to get parked up. He called the AA and and they came to see the issue. They said it would need a tow but my brother lives up north and didn't have the correct cover to get a full tow. They gave him the site and code to sign up to the correct cover which he did and arranged a tow on New Years Day. The driver arrived, and said that it would take 8 hours and 3 driver switches to get them and the car home. I gave them my car so they could get on their way. The driver got to the first stop with the car at a services, called my brother and said he didn't have the correct cover and would cost £800 for the full tow. My brother has no choice now but to pay, but the car is still at the services 3 days later with the key on the wheel!! AA can't tell him when they will collect it. Disgusting!!”

Helpful Report

Posted 1 year ago

“My 24 year old Son was 60 miles from home staying with his girlfriend when the wipers on his Renault Clio stopped working. Because the weather was pretty much rain across the whole region we told him to stay put and not attempt to return home. My wife is covered by the AA as she is the registered keeper of the car. After a call to AA she was informed that she was the only one covered and that they couldn’t assist our son. My wife’s policy is through NatWest bank and after reading through the policy it clearly states that the car was covered for any driver with my wife’s consent. My wife went to the bank immediately and was after a short time told that the policy was valid. My wife called the AA whilst there and the operator said after checking the policy it had been updated and she was covered. No explanation was given why she had to go through all this inconvenience. Now the AA were on the way to assist our Son and we thought he would be able to get home safely. AA were there within an hour but the mechanic basically told our son that he couldn’t fix the wipers and then went on to belittle him saying that the timing belt needed changing amongst other things he thought needed to be put right. This is the best bit !!! Because at that point it wasn’t raining where my son was the AA mechanic told him that the car could be driven but if it started to rain to pull over. We expected the car to be relayed home but how wrong we were. I cannot believe how from the outset AA just tried to get out of giving the service they promote. Very very angry and disappointed”

Helpful Report

Posted 1 year ago

“My single parent daughter broke down in London today with her 4 year old daughter in car. The AA mechanic said it needed towing and that she should get a cab the 15 minute drive to her flat and he would tow the vehicle within 2 hours. Hours later he had not taken her car to her, did not call her and when we called the AA we were told it could take up to 48 hours to get a tow truck as he couldn't do it. We explained she also has a disability and we need to get a garage to repair the car a.s.a.p and more urgently she would get tickets from tomorrow or be towed away without her blue badge on car. We explained we are in our 70s my husband is disabled and we both have Covid so couldn't go to help her and live on other side of London. Also I've badly injured my back so can't even drive at the moment. The AA mechanic stopped her staying with the car when she could have and therefore the control centre said she was no longer a priority. He left the car with the key on the wheel and didn't even tell my daughter. We are extremely upset with the way this was handled after being with the AA for over 50 years.”

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Posted 1 year ago

“AA. ..not the best people ther said they be with me 11.30...then 12.05..then 12 20....most of the engineers are Indian and quite rude..they don't give you the service they promise....there prices are higher than others...don't recommend....it's the people that make the difference....and I ones I was dealing with was not professional...”

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Posted 1 year ago

“Absolutely appalling service. My daughter and her family with a baby of 18months and a nephew of 12 were left 12 hrs to travel 50miles and were put in a priority zone. What a absolute joke and a disgusting disgrace my advice don't touch them a total waste of time we will be reporting this to the CEO.”

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Posted 1 year ago

“AA recovery service is great. I'm giving 1 star for the app. I can't even log in. I've changed my password even though I remembered my old password. I've had trouble with it the first time I installed it.”

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Posted 1 year ago

“Came out, didn’t have any recovery trucks so was told to rebook for the following day. Was then told I’d have to be with the car for up to 6hrs to wait - the car’s broken down by the side of the road 15 miles from home, so an absolute waste of time!!”

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Posted 1 year ago

“Jess was the name of the speaker, she was a very rude person who hung up on me and did not provide any options to my situation. She told me this is black and white with no sympathy nor leeway. She was dismissive in my asks and did not want to hear the reason why I’m calling. There is a thing called customer service and she failed miserable at embodying it. I hope AA will hire someone with more *basic consideration* instead of rudeness. Thank you.”

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Posted 1 year ago

“I went for do a MOT, good welcoming by the receptionist but I’m very disappointed. If you don’t understand they try to cheat on you to make you spend money for nothing. They fail my MOT with lies, I didn’t understand why and I took the car to go to another garage paying again and passed the MOT without problem. Never again I will go to this AA centre in Dartford.”

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Posted 1 year ago

“Joke of a service Been a member for over 25+yrs. I think I've called them out 4 times in that period. Just tried to cancel my membership auto renewal for £249 (last year price was £208.61) today. What a load of hassle, seems like a scam organization, keep putting the prices up and moving you up from silver to gold membership with out your approval. Once your in your in, no getting out easy. Tried the live chat AA AI bot, they pass you over to human, today her name was Amy, put forward my request then she cut me off. You have to ring them, I wonder why, the old customer retention scam, you must ring them and be met by a sales advisor who will probably offer a discount or match the price from another service, with the idea of you probably forget about it until the next time where you will be back to square one and have to do it again and again. You have been warned.”

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Posted 1 year ago

The AA is rated 2.8 based on 1,974 reviews