The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am totally disgusted couple month back very both disabled and priority very cold 5 hours they took last year a very important funeral I missed as was 3 late for that kept changing times. Worse one was I have been 12 years with them and pay £29 a month this year they put it up to just over £66 without tell me I called on December about it they send me a blank email said they would send another and never bothered so was shocked they more than double the price lot of money out of my pension and was not helpful so now cancelled it total disgusting for a pensioner who is disabled so much for being a loyal customer”

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Posted 1 year ago

“If there was an option to write the review without giving any star,I would ve done that.The worst customer services ever.They will take ages to approve the claim,even tough if it is approved ,will try to divide a same claim into two or more incidents.”

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Posted 1 year ago

“I have just got off a call where I have, for the second time, tried to cancel my cover. I have had £45 robbed by this appalling organisation. Despite very clearly saying I wanted to cancel in December last year they simply renewed the cover increasing the price by 200% in the process. Avoid the AA like the plague. I have used RAC and Green Flag previously and will always be using one them going forward.”

Helpful Report

Posted 1 year ago

“My son is currently stuck with his car after being towed by a third party recovery vehicle to a service station, they would not recover the car and take him to his home as the mechanic had been working since 8am. My son is still waiting 8hrs later. Absolutely appalling service, do not bother calling the AA for help, there isn't any!! If they can't provide the service they shouldn't take customers money!!”

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Posted 1 year ago

“Ridiculous! Even after being given a time for someone coming that was an hour and a half after we reported the breakdown from our car, we were than pushed back in 5 minute intervals by text...six times!! The seventh time was 50 minutes!!! The reason? Someone else's need was more important!! We ended up cancelling! A joke!!!”

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Posted 1 year ago

“Not the company it used to be - incompetent , very slow to turn up 6+hours . Im leaving after 12 years .”

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Posted 1 year ago

“Ths is the second time this year that I've waited over 6 hours for AA recovery. I've been with the AA over 10 years but will be leaving them this August when my membership ends and switching to another company.”

Helpful Report

Posted 1 year ago

“What an absolute disgrace of a company. Broke down last night at 7.45pm with dashboard lights flashing and loss of power steering. My wife rang straight away and was told it could be a couple of hours. After several telephone conversations later each time a different excuse. They finally arrived at 2.15 am. 6 hours 30 minutes later. We had no heating because of the alternator problem so was on the verge of Hypothermia. Would hate to think this was my son or daughter driving. All you get is excuses and sorry.”

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Posted 1 year ago

“The call operatives are unknowledgeable with the company’s policies. Several phone calls backwards and forwards from the customer and then the daughter (to eliminate the burden from the father, to no avail).Obviously lacking with necessary staff training. Caused an 82yr old a lot of unnecessary stress for their incompetence. Supervisor Lauren 813465 offered an unhelpful and unnecessary free recovery knowing full well the vehicle is presently at a garage. The AA was once a trusted reputed company but it seems it’s now ran as a Micky Mouse company. Dreadful service. Not worth the stress, time, energy and money.”

Helpful Report

Posted 1 year ago

“***do not use if you have valuables in your vehicle, they will get stolen & the AA ‘can’t do anything about it’, they’re technicians steal from customers without an remorse**** Have given the AA enough time to resolve. A technician entered my vehicle without my presence and without my permission. Which was fine at first because I didn’t have to wait while the technician was making a new key for me, he gave it to me when I arrived and went about his day. However, little did I know he had stolen a £130 pair of raybans from my vehicle. By the time I had noticed they were gone, it was word against word. They advised me to make a police report, but they weren’t able to give me any details of the vehicle or technician so I don’t know where they think I would’ve got with that. They refused to give me any compensation or anything. I’m not one to make bad reviews but this is unacceptable and I believe should be more in place to prevent valuables being stolen. WOULD NOT RECCOMEND the AA they are a terrible company and would advise you to pick carefully. Happy to change the review if the AA are willing to help in anyway, but considering it’s been over 6 months I doubt it.”

Helpful Report

Posted 1 year ago

“After years of being with the AA they have withdrawn my cover without letting me know completely useless,JOIN THE RAC!”

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Posted 1 year ago

“Disgusting behaviour towards my elderly mum. Will never have anything to do with AA insurance again. Am going to the ombudsman not for compensation because I’m not interested, but I want an unreserved apology. I’m moving everything including breakdown elsewhere. Disgusting.”

Helpful Report

Posted 1 year ago

“After my car was in a accident in October 2023 the garage the AA sent it to to be repaired steers of borehamwood they sent my car back out to me half repaired and with more damage obviously I sent it back they have now had my car for 3 months every time I enquire about how much longer they are going to have my car for all you get is lies and excuses the AA has bought into there lies after being told all parts are on site and the car is ready for independent inspection now I’m told that there still awaiting parts that have been held up due to the war in Ukraine After complaining to the AA they advise you that they have up to 8 weeks to reply To your complaint and they do take the whole 8 weeks Really disappointed with the AA Disgusting customer service”

Helpful Report

Posted 1 year ago

“Zero communications, I have been waiting for the AA to inspect my damaged vehicle which has been in storage since the 8th November 2023, its now nearly February 2024 and still no response or action from the AA.”

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Posted 1 year ago

“I don't know why The AA endorse diamond car sales of Hounslow they are rubbish,selling sub standard car's.”

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Posted 1 year ago

“AA USED TO BE GOOD BEEN WITH THEM YEARS NOW YOU CANT SPEAK TO ANYONE THAT HAS ANY IDEA HOW TO RESOLVE A PROBLEM AND IF YOU OWN A CAR AND VAN THE VAN ISNT COVER SINCE LAST YEAR SO GO TO THE RAC MUCH MORE HELPFUL”

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Posted 1 year ago

“Been in the AA for over 20years,in thattime I've used them once.just went to my father's grave with my mum,car got stuck on grass verge called the AA out for assistance, but unfortunately theywouldn't come out unless I payed 75pounds over the phone, because according to them my cover didn't cover getting stuck. I told them the shove it.”

Helpful Report

Posted 1 year ago

“Broke down in 1 of busiest City in UK on 1 of busiest junction with 5 roads cutting across it. Got told it would be high priority cause of location. They allocated a driver then with no warning changed it to a 3rd part company with 4 hour wait. When I phoned they said I need to phone the police they haven't got anyone in the area! As a result there has been so many near misses and I've had to wave ppl to warm them if the danger”

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Posted 1 year ago

“The worst customer service and service I’ve ever experienced.”

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Posted 1 year ago

“Worst Experience, They had the most rude person. Wasted our time. Absolute rubbish.”

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Posted 1 year ago

The AA is rated 2.8 based on 1,991 reviews