The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not an AA member but on two occasions, the latter just two days ago, have witnesed atrocious service while accompanying friends whose vehicle had broken down. Extensive delays in recieving initial assistance, was followed by poor technical competence of the "technician", then even more extensive delays of many hours waiting for the vehicles to be recovered to a garage where to effect a proper diagnosis and repair. Two AA memberships have subsequently been dropped, and I, having experienced the AA response, would never contemplate using the company whose lame excuse of "being very busy" were identical on both occasions.”

Helpful Report

Posted 1 year ago

“Hi, broke down on Saturday at 3:30 in the afternoon and did not get collected till 1115 at night nine times they put back my Collection time I was sat at the side of the road with my motorbike for eight hours cold wet and hungry, I did offer to get me home in a taxi and somebody would collect my motorbike the next day. How stupid a suggestion that was do they really think it would still be there the next day ,disgusting Customer Service, Today I finally got through and made a complaint and they have offered me a miserable £50 compensation. Do they really think that’s going to make me feel better I’ve been a member since 1985 and I spend over £400 a year for full family member gold membership ,they won’t be getting any of my money this year. I don’t deserve to be in business. The only thing I will say the chap who did come out and pick me up was really good. Very friendly and very careful with my Motor Bike. It made me think of the old saying lions lead by donkeys”

Helpful Report

Posted 1 year ago

“On the 31st of january I had to call the AA as my car had broken down towing my trailer. We were at a dangerous part of a slip road leading onto a motorway where lorries and other vehicles sped past us. With me was my partner and dog. I notified the AA on my app and received a txt message at 18.13 informing me that the AA would be with us at 19.40pm There was no where for us to go. We were in the middle of nowhere. The temperature was getting close to 2degrees. The AA arrived just after the time slot that I was given. However the car could not be fixed and we would needed to be towed home. The AA man could not tow us because of the trailer. He arranged for a pick up truck to collect us via his ipad. He gave us an estimate time of pick of an hour and a half. Jump 9-1/2 hours later we finally got onto a tow tuck, arranged by us and with the help of HIGHWAY PATROL. If it was not for them we would have suffered hyperthermia. They gave us foil blankets as the temperature was freezing. During the time waiting i was receiving txt messages from RICHFORD MOTOR SERVICES. Each txt giving us different time slots of when we would be collected. I phoned the company twice. Both times the same man answered. He was not apologetic and treated the call as it was a joke. I called the AA 4 times. Twice I was advised to book into a hotel. Twice i was advised to leave my keys on my tyre and to get a cab home for the remainder of the journey. A call that I made to the AA at 5.02am was the call that totally tipped me over the edge. I was in absolute tears. The woman on the phone was rude, abrupt, no compassion to our situation. I was shaking and in floods of tears after getting off of the call. This was when the HIGHWAY PATROL intervened. Liasing with an AA call handler and organising with HIGHWAY PATROL we were able to use the company MOUNT PLEASANT break down services. We finally was on the road home at 5.40am. We finally got home at 9.07am. On the 2/2/2024 I received an email from the AA. The letter was to apologise for the AA letting us down. The letter stated that they were sorry for us waiting 7hrs! What about the remainder of 4hrs!! What about the advise in leaving my vehicle unattended, what about being left in a very dangerous area in freezing conditions for 11hrs. In the letter sent from Michelle Mckenna she requested a cheque to be sent to me for £80 as an apology. Today 12th of March there still is no cheque! My partner lost a days work as we got home at 9.07am the next day. I lost a days work. It is an utter insult to be offered £80, it is also a double insult to not even recieve it when it was promised. Once again let down by the AA. I would like to acknowledge that as of today I have cancelled my AA membership. They still use RICHFORD MOTOR SERVICES as a breakdown company even though 64% of their reviews are 1star. Highway patrol were our heroes. Mount Pleasant breakdown services went over and beyond their help fo us.”

Helpful Report

Posted 1 year ago

“They stole my daughter disability grant for driving lessons and blamed a third party driving instructor that they instructed they have refused to help get her grant money back I found the AA a complete incompetence company that isn't run properly and doesn't care about public disability people being scamed and coned out of the grant money avoid AA driving lessons they cone you out of money”

Helpful Report

Posted 1 year ago

“Very Bad Service, They are here to make money. Don't trust on AA .”

Helpful Report

Posted 1 year ago

“Hit a pot hole. They couldn’t attend for a least 4 hrs, so cancelled the call lucky I was local and arranged a lift home. Next day went back took the wheel to have a new tyre fitted. 2 weeks later my daughter had a popped tire 10.30 at night alone middle of no where had a minimum wait of 4hr wait. Been with the AA since 2003 useless and will not be rejoining RAc or green flag”

Helpful Report

Posted 1 year ago

“I have full AA cover . I dropped my key in engine bay by mistake . I rang them and asked for help . They refused to come out . It was hardly 5 minutes job . Avoid . My friend has similar problem few years back and RAC sent help with in minutes . Avoid them they r fraud”

Helpful Report

Posted 1 year ago

“I am totally disgusted couple month back very both disabled and priority very cold 5 hours they took last year a very important funeral I missed as was 3 late for that kept changing times. Worse one was I have been 12 years with them and pay £29 a month this year they put it up to just over £66 without tell me I called on December about it they send me a blank email said they would send another and never bothered so was shocked they more than double the price lot of money out of my pension and was not helpful so now cancelled it total disgusting for a pensioner who is disabled so much for being a loyal customer”

Helpful Report

Posted 1 year ago

“If there was an option to write the review without giving any star,I would ve done that.The worst customer services ever.They will take ages to approve the claim,even tough if it is approved ,will try to divide a same claim into two or more incidents.”

Helpful Report

Posted 1 year ago

“I have just got off a call where I have, for the second time, tried to cancel my cover. I have had £45 robbed by this appalling organisation. Despite very clearly saying I wanted to cancel in December last year they simply renewed the cover increasing the price by 200% in the process. Avoid the AA like the plague. I have used RAC and Green Flag previously and will always be using one them going forward.”

Helpful Report

Posted 1 year ago

“My son is currently stuck with his car after being towed by a third party recovery vehicle to a service station, they would not recover the car and take him to his home as the mechanic had been working since 8am. My son is still waiting 8hrs later. Absolutely appalling service, do not bother calling the AA for help, there isn't any!! If they can't provide the service they shouldn't take customers money!!”

Helpful Report

Posted 1 year ago

“Ridiculous! Even after being given a time for someone coming that was an hour and a half after we reported the breakdown from our car, we were than pushed back in 5 minute intervals by text...six times!! The seventh time was 50 minutes!!! The reason? Someone else's need was more important!! We ended up cancelling! A joke!!!”

Helpful Report

Posted 1 year ago

“Not the company it used to be - incompetent , very slow to turn up 6+hours . Im leaving after 12 years .”

Helpful Report

Posted 1 year ago

“Ths is the second time this year that I've waited over 6 hours for AA recovery. I've been with the AA over 10 years but will be leaving them this August when my membership ends and switching to another company.”

Helpful Report

Posted 1 year ago

“What an absolute disgrace of a company. Broke down last night at 7.45pm with dashboard lights flashing and loss of power steering. My wife rang straight away and was told it could be a couple of hours. After several telephone conversations later each time a different excuse. They finally arrived at 2.15 am. 6 hours 30 minutes later. We had no heating because of the alternator problem so was on the verge of Hypothermia. Would hate to think this was my son or daughter driving. All you get is excuses and sorry.”

Helpful Report

Posted 1 year ago

“The call operatives are unknowledgeable with the company’s policies. Several phone calls backwards and forwards from the customer and then the daughter (to eliminate the burden from the father, to no avail).Obviously lacking with necessary staff training. Caused an 82yr old a lot of unnecessary stress for their incompetence. Supervisor Lauren 813465 offered an unhelpful and unnecessary free recovery knowing full well the vehicle is presently at a garage. The AA was once a trusted reputed company but it seems it’s now ran as a Micky Mouse company. Dreadful service. Not worth the stress, time, energy and money.”

Helpful Report

Posted 1 year ago

“***do not use if you have valuables in your vehicle, they will get stolen & the AA ‘can’t do anything about it’, they’re technicians steal from customers without an remorse**** Have given the AA enough time to resolve. A technician entered my vehicle without my presence and without my permission. Which was fine at first because I didn’t have to wait while the technician was making a new key for me, he gave it to me when I arrived and went about his day. However, little did I know he had stolen a £130 pair of raybans from my vehicle. By the time I had noticed they were gone, it was word against word. They advised me to make a police report, but they weren’t able to give me any details of the vehicle or technician so I don’t know where they think I would’ve got with that. They refused to give me any compensation or anything. I’m not one to make bad reviews but this is unacceptable and I believe should be more in place to prevent valuables being stolen. WOULD NOT RECCOMEND the AA they are a terrible company and would advise you to pick carefully. Happy to change the review if the AA are willing to help in anyway, but considering it’s been over 6 months I doubt it.”

Helpful Report

Posted 1 year ago

“After years of being with the AA they have withdrawn my cover without letting me know completely useless,JOIN THE RAC!”

Helpful Report

Posted 1 year ago

“Disgusting behaviour towards my elderly mum. Will never have anything to do with AA insurance again. Am going to the ombudsman not for compensation because I’m not interested, but I want an unreserved apology. I’m moving everything including breakdown elsewhere. Disgusting.”

Helpful Report

Posted 1 year ago

“After my car was in a accident in October 2023 the garage the AA sent it to to be repaired steers of borehamwood they sent my car back out to me half repaired and with more damage obviously I sent it back they have now had my car for 3 months every time I enquire about how much longer they are going to have my car for all you get is lies and excuses the AA has bought into there lies after being told all parts are on site and the car is ready for independent inspection now I’m told that there still awaiting parts that have been held up due to the war in Ukraine After complaining to the AA they advise you that they have up to 8 weeks to reply To your complaint and they do take the whole 8 weeks Really disappointed with the AA Disgusting customer service”

Helpful Report

Posted 1 year ago

The AA is rated 2.8 based on 1,973 reviews