Global Work & Travel Reviews

Name: Global Work & Travel
Address: Level 1, 55 Collins Street, Melbourne, Victoria
Rating: 4.83

4.8 Rating 7,147 Reviews

98 %

of reviewers recommend Global Work & Travel

4.8

Based on 7,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Global Work & Travel:

Established since 2008 and with 4 global offices, 100 staff and more than 75,000 customers, choose Global Work & Travel when you want to travel with the best to Be More Than A Tourist™.

Visit Website

Phone:

+61 7 5528 4813

Email:

social@globalworkandtravel.com

Location:

Level 1, 55 Collins Street,
Melbourne
Victoria
3000

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Global Work & Travel 5 star review on 14th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not just today but since I first looked into this site, everyone has been super helpful and sent me in the right direction if I have any issues. Checking in from time to time to see if I needed anything.”

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Posted 2 years ago

Hi Lisa, We are delighted to hear you have had a great experience with our team! :) Thanks from all of us at Global Work & Travel!

Posted 2 years ago

“David was really brilliant in helping me when there was some confusion about my flights and he was able to solve it for me straight away Can’t recommend enough”

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Posted 2 years ago

Thanks so much for taking the time to leave us a 5 star review, we are glad David was able to assist :)

Posted 2 years ago

“I enjoyed it . Would have preferred more time and one on one time also. But Jen was lovely”

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Posted 2 years ago

“Amazing company there really helpful”

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Posted 2 years ago

“Kate was the main coordinator I talked to and she was beyond helpful. I am so grateful for all of the opportunities I’ve had and with a life changing experience.”

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Posted 2 years ago

“David, my Travel Concierge, has been very helpful in getting my flights and insurance sorted in advance of my trip to Canada. I'm sure it would've been a far more stressful proccess without his help!”

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Posted 2 years ago

Hi David, It is great to hear that you had such a 5 star experience with David, your Travel Concierge! Thanks for taking the time to leave us a review! We hope you have the best time on your Working Holiday to Canada! Thanks from all of us at Global Work & Travel!

Posted 2 years ago

“Kim was a huge help with helping me book and plan my trip to Australia. Helped put my mind at ease and accommodated every date change due to covid and was always quick to respond. Really appreciate Kim and Global work and travels service.”

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Posted 2 years ago

Hi Tony, We are over the moon to receive your 5 star review of your experience so far! We love hearing how helpful Kim was, we will of course pass this feedback on to her! We hope you are having the best time in Australia! Many thanks, Global Work & Travel!

Posted 2 years ago

“Service has been very good”

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Posted 2 years ago

“First you pay all this money and they (global) does all this stuff when really they don't. After finished course, which I aced, they did not help set up for interviews or help find a job. Me and some others had to apply ourself and wait for responses and then the pay was not what we were told either. Very disappointed with all the money we shelled out and besides the learing got nothing for it. Will not use Global again.”

Helpful Report

Posted 2 years ago

Hello, Unfortunately we are unable to find you in our system so we are not able to address any of your concerns. However we're sorry to hear you feel this way. We pride ourselves on providing a premium service to all of our customers and we would like to hear more about your experience with us so we can address your concerns further. If you could please get in touch via feedback@globalworkandtravel.com with your full name & contact details someone in the team can reach out to you. Thanks, Global Work & Travel!

Posted 2 years ago

“I wasn’t satisfied overall with the service I received from Global Work & Travel for several reasons. However, Julianne was extremely helpful & supportive. She took my calls late at night and was very responsive to emails & messages. She did her best to find me a job in France, when there was very little available for the time frame, I was able to work. I found a nanny agency in Paris and Julianne was in contact with them & advocated for me to be given a position. It was stressful because I didn’t have a confirmed job or accommodation one week before I was supposed to start. I did feel like I was majorly in contact with the agency in regards to accommodation & details of the position. Despite this, everything worked out well and I’m loving my job and life in Paris, it’s such an amazing experience!”

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Posted 2 years ago

Hi Sophie, Thank you for taking the time to leave a review of your experience with Global Work & Travel! We are sorry to hear you were not overly satisfied with the service but we are really glad to receive such positive feedback about Julie-Anne and we are glad to hear that she was extremely supportive & helpful with your trip! We love hearing that you are loving your job & your new life in Paris! Live it up over there :) Thanks from all the team at Global Work & Travel!

Posted 2 years ago

“We did not receive what we paid for. Despite telling GWT that we would be travelling around Europe before we left for New Zealand, and being assured this was not a problem, is was not until the last minuet we were informed that we would need to have all our interviews for a job while we were abroad which was not possible. That has resulted in us being on the backfoot since we arrived in New Zealand, paying for accommodation out of our own pocket while we wait to hear back about a job. Any 'help' about tax numbers/ setting us up in accommodation/ a bank account was just a link to an online form or website we had already been using. The hostel that we had arrived to in Auckland was disgusting, we had to request to be moved, only to be moved somewhere with bed bugs. We arrived to find out the bank had delays of up to 2 months so we had no bank account and had to run around and sort it out ourselves, keeping on trend with the whole trip. When we notified our travel coordinator of the delay we found out she had known of this in advance, yet we were still told to use this bank and were just told to contact alternatives ourselves. It is cheaper and more effective to do your trip yourself. We have been incredibly stressed and one more incident away from hopping on a plane and coming home, and we have met fellow GWT travellers who felt the exact same way. We do not even expect a response from this review.”

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Posted 2 years ago

Hi Niamh, We're sorry to hear you feel this way. We pride ourselves on providing a premium service to all of our customers so it saddens us to receive this 1 star review. We do understand that you have been in touch with your Arrival Coordinator frequently since you have arrived and some of these concerns have been clarified but we would like to take the time to clarify them again for you, plus also other readers. There were no issues at all for you to do some travelling before you arrived in New Zealand. We have a lot of customers who travel before they start their trip. As you were travelling you asked if you could have your interview set up on your arrival to ensure you could attend and there were no issues with Wi-Fi. We confirmed this was completely fine to do. We organised an interview for you the morning after you arrived as requested, you asked for this to be changed to later in the day to allow time to prepare, which we requested with the partner and they changed it to the Monday. You had your interview and the partner is still in contact with you. We had you booked into the normal hostel we use for all of our customers once you had finalised your flights, unfortunately your flight had a schedule change, which was completely out of everyone's control. As this was close to your arrival, it meant the hostel then had no availability to change arrival dates. So, we booked another hostel for you and sent you the details, and covered the cost. This hostel we have also sent other travellers too with no issues. We completely understand everyone is different, when you called your Arrival Coordinator to express your concerns she immediately looked at other options. As this was over a weekend there were limited options but she was able to find another hostel which we have also used in the past and sent you the information & booked you in to this hostel, at our expense. Unfortunately this hostel was not somewhere you wanted to stay so you went to stay with a family friend. At no time in these initial 4 nights of your arrival where we cover the hostel stay were you asked to pay for either of the two hostels. As a gesture of goodwill and due to you being unhappy with the two hostels booked, we offered you an extra 3 nights of hostel accommodation that you could use in Wellington. This was booked for you yesterday. We do apologise for the issues with the bank, there are long wait times with the bank which is completely out of our control. We agree, this is not ideal at all and your Arrival Coordinator sent you other options. Once again, we are sorry to hear you feel this way but we will continue to be here to assist you with the rest of your trip & we have asked your Arrival Coordinator to reach out to you to discuss your concerns further. We hope you enjoy the rest of your time in New Zealand! Thanks Global Work & Travel!

Posted 2 years ago

“Ellen was amazing, helped me with everything. Although my overall Global experience was amazing, Ellen was awesome and helped me organise my year long trip. Would recommend her to anyone!”

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Posted 2 years ago

Hi Jackson! Thanks so much for your 5 star review! We love hearing this positive feedback about Ellen! :) We hope you have the best time on your trip! Thanks from all of us at Global Work & Travel!

Posted 2 years ago

“Incredible, I was able to ask all and any questions with clear answers. Everyone I dealt with at GW&T has been so kind and excited for me it’s made me even more excited.”

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Posted 2 years ago

HI Madeleine, We are delighted that you had a 5 star experience with our team & that all of your questions were answered. We hope you are having the best time on your trip! Global Work & Travel!

Posted 2 years ago

“The perfect introduction to working and travelling in Australia.”

Global Work & Travel 5 star review on 13th October 2022

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Posted 2 years ago

Thanks for the 5 star review Ethan :)

Posted 2 years ago

“Krystal was great! Very friendly and answered all my questions. She's been helping me maneuver through my situation in UK and getting a job and ensuring I've got temporary accomodation while sorting it out.”

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Posted 2 years ago

Hi Rose, Thank you for the 5 star review! We are so happy to hear that Krystal was there to assist you with your trip & answer all of your questions! :) Have the best time in the UK! Global Work & Travel!

Posted 2 years ago

“Laura has been very patient with me which made the whole process less stressful. She has also been extremely helpful with every aspect of details required, even as I continue to ask questions leading up to my departure date. I'm very grateful and thankful. Thank you for all your help!”

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Posted 2 years ago

Hi Kelsea, Thank you so much for taking the time to leave us a review of your experience so far & the shoutout to Laura! We love hearing how helpful she has been with this process! She will continue being there if you need anything at all. Thanks for travelling with Global Work & Travel!

Posted 2 years ago

“I would never recommend Global Work and Travel. They turned down the job opportunities I said I wanted and offered me jobs in which I specifically stated I did not want. The emergency line was really the only thing that helped me many many times when I was in need at the beginning of my trip. But the problems I kept running into would not have happened if I had done them myself or the team communicated with me better. I now have the confidence, knowledge and all the mishaps that occurred this time for the next time I travel to do it by myself.”

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Posted 2 years ago

Hi there, Thank you for your review and we are sorry to hear that you feel this way about your experience with us. In terms of your job interviews, this is not something we turn down on your behalf. We always work towards our customers preferences about job types & location preferences, however it is purely down to our partners if they wish to interview you or if unfortunately they don't have a suitable opportunity for you. In the lead up to your arrival, we will put you forward to our partners in line with your first work preference, if these partners don't want to interview you or have a suitable role (which is what would have happened in this case) we then move on to your second work preference. Once again, we are sorry to hear you feel this way but your Arrival Coordinator will still be here for the rest of your trip if you need anything. Thanks, Global Work & Travel

Posted 2 years ago

“The service was great. Kate, my trip coordinator helped me SO MUCH. I’m entirely grateful for all of her help and I know she will help so many more people trying to change their lives and take amazing trips. Kate is really dependable and she always replied as fast as she could and always offered help”

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Posted 2 years ago

Hi Emilio, We are delighted to receive such a positive review about your experience with your Trip Coordinator Kate! We love receiving such positive feedback about how amazing Kate was at assisting you with your Working Holiday! She will continue to be there every step of the way if you need anything at all! Thanks for choosing Global Work & Travel!

Posted 2 years ago

“My partner and I are travelling Canada for a working holiday and Maria has been super helpful from the start with helping us with info and instructions on how to get set up with visas and getting to the country. Unfortunately Maria was away for the orientation day but Mark took us and was amazing and helpful through showing us things to do as well as walking us through the other formalities such as banks, tax and phone plans.”

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Posted 2 years ago

Hi Nathan, We are so happy to hear you have had such a great experience with our team including both mark & Maria! They are both fantastic so we are so glad that you have been able to work with them both! We hope you & your partner have the best time in Canada! We are looking forward to hearing about all of your adventures! Thanks for choosing Global Work & Travel!

Posted 2 years ago

“Want to say a big thank you to Betty and Mark for making me feel very welcome this morning. They gave us lots of information which made me feel way more comfortable and excited for my trip! :)”

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Posted 2 years ago

Hi Amelia, Thanks for the 5 star review! We love hearing such positive feedback about Betty & Mark & it is so great to hear that they were able to give you all the information you need & get you excited for your trip! Have the best time!

Posted 2 years ago

Global Work & Travel is rated 4.8 based on 7,147 reviews