The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Habtamu, and thank you for your review! We're very happy to hear that you had a great customer service experience while shopping with us. Our primary goal is to provide a furniture shopping experience that is second-to-none, and we're very pleased that we accomplished that! We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“This was one of the best customer services I have had this year!!! I appreciated the follow up, texts, email confirmation and that they did EXACTLY what they said they would do!!! They did an outstanding job! I would rate it a 10 star if I could! Thanks so much!!!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tereasa, and thank you for your review. We're beyond pleased to hear that this was one of the best customer service experiences you have had this year! (It's our main goal to provide a service experience second-to-none, and we're happy to have done that for you!) We're very happy to hear that our team did exactly what they said they would do, and sent you follow up texts and confirmations. To hear that everyone did an outstanding job helping you is wonderful! Thank you so much for shopping with us. We hope you are enjoying your new furniture very much, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“Your store employees were fine your delivery drivers are rude rough and unacceptable will never shop your store again”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jean, and thank you for your review. We're very sorry to hear that your delivery drivers were rude and rough. That sounds frustrating! It is our store's primary mission to make sure your experience is second to none, and we clearly failed to meet that expectation. Our managers will look into this for you, and will take immediate steps to improve this. We take our customer experience very seriously and we never want a customer to feel this way at one of our stores. Please accept our apologies and know that we would love a second chance to show you that we care about helping you. And we would love to show you how much better we can do! Please stop by and visit with us again.

Posted 3 years ago

“Beyond satisfied with product, sales and delivery. Betty the sales rep did an superb job finding and listening to my needs as well as Zach and Blake with delivery and setup. I couldn’t be happier and the product looks and fits well with my home.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Marcus, and thank you for your review! We're very happy to hear that you are beyond satisfied with the product, sales, and delivery. We're very pleased that Betty did a superb job of listening and helping you find what you need, and that Zach and Blake did a wonderful job with delivery and setup of your new furniture. And we're beyond pleased that you couldn't be happier with your new furniture! We're so happy you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The 3 star review is not so much about the store (our ecperience in the store, with our salesman was worthy of 4.5 stars); its about a 5 month wait we endured for delivery of our recliners. Most people will not wait 5 months for furniture.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gary, and thank you for your review. We're very happy that your salesman was worthy of 4.5 stars, although we are very sorry that you had to wait around 5 months for your recliners. That sounds frustrating! In these times of constant shipping delays, we work hard to expedite shipping whenever possible, and our team is reviewing your situation to see how we can improve this. We hope you are enjoying your new recliners, and we hope you'll consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop by and visit with us again soon!

Posted 3 years ago

“No one would ever call and tell me what was going on. I always had to call. It took this little ottoman from March until recently to come in. If someone would have just called me at least once a month it would have made me feel better. I heard the sales agent Betty only one time.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are very sorry that no one called and updated you on your order, and that you had to call us to find out. We're also sorry that it took your ottoman since March to arrive. That sounds frustrating! Our managers will look into your situation, and will immediately take steps towards improving this in the future. We hope you are enjoying your new ottoman, and we hope that you will consider giving us a second chance in the future. We'd love the chance to show you how much better we can do! Please stop in and visit with us again soon!

Posted 3 years ago

“I purchased an armoire several months ago that had damages to it. They sent someone out who discovered that there were significant damages and it needed to be replaced. It took them several months to replace it, but it was delivered on this past Saturday. The armoire is different in that the doors do not swing out and fold back like the other one. The delivery driver noticed it and pointed it out to us. I think this should have been brought to our attention that we were getting something other than what we had initially purchased. It's ok b/c we still like the piece, I just feel like it should have been brought to our attention instead of trying to pass it off on us.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rosemary, and thank you for your review. We're very sorry that your original armoire was delivered with damage to it, and that the new one was different. Our team is looking into this for you, and we hope they are able to get everything resolved to your full satisfaction; it's very important to us that you are happy with your purchase and that you receive exactly what you expected! If you need additional assistance with this, please get in touch and we will be more than happy to help. We hope you will give us a second chance in the future, so we can show you how much better we can do. Please stop in and visit with us again soon!

Posted 3 years ago

“Great service as always! Our company will be shopping again!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Srvs, and thank you for your review! We're very happy to hear that we provided great service, and that your company will be shopping with us again! We appreciate you, and we hope you are enjoying your new furniture. We're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 3 years ago

“The salesman in the store was great, but everything after that was awful. The delivery guys were rude and unwilling to work with me to get the couch into my house. They wouldn’t leave the couch, that I paid in full for, at my house either. Then when I called the store to speak with customer service I could never get anyone to return my call or help me. I did finally get a full refund, including the delivery fee, but it took an act of congress.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Nicole, and thank you for your review. We're very happy to hear that your salesman was great, although we're sorry that the delivery guys were unwilling to work with you to get the couch into your house, and that you had trouble reaching customer service. That sounds frustrating! We're glad we were able to get that refund taken care of for you. Our managers are taking steps to make sure we improve these things immediately, and we hope they got everything resolved to your satisfaction.

Posted 3 years ago

“Untruthful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're sorry you felt we were untruthful when you shopped with us. Our managers looked into this for you, and we hope everything was resolved to your satisfaction. We hope you are enjoying your purchase, and we hope you'll consider giving us a second chance in the future. We'd love the opportunity to show you how much better we can do!

Posted 3 years ago

“Salesman was great, very professional delivery was set and arrived on time”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Robin, and thank you for your review. We're very happy to hear that your salesman was great and that your delivery was on time and very professional. We hope you are enjoying your new furniture, and we're looking forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great place to shop, I love our salesperson Kevin. He was the greatest. We will be back and purchase again from Kevin. He was kind, and understanding and I love that he was not a pushy salesperson. Oh I did not see an ad of any kind, I have always noticed the store from the interstate and I have visited the store before, but never made a purchase so I knew when I did make a purchase it would be from your store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rufus, and thank you for your review! We're very happy to hear you found our store a great place to shop, and that you loved your salesperson, Kevin. We're very pleased to hear that he is the greatest salesperson because of his kindness, and understanding, and because he was not pushy when you visited us. We're very happy that you stopped by, and we hope you are enjoying your new furniture. We would love to help you again in the future. Please come by and visit us again soon!

Posted 3 years ago

“The delivery people were great too”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lautasi, and thank you for your review! We're very happy to hear how great our delivery people were. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“The Sale person at the store was great allowed us to shop without interruption and the delivery personnel great.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very glad to hear that your salesperson allowed you to browse and shop without interruption. That sounds like exactly the kind of no-pressure experience we want every customer to have during every visit! We're also pleased to hear that our delivery team was great. We hope you are enjoying your new furniture, and we're looking forward to helping you again in the future. Please stop in and visit with us again soon!

Posted 3 years ago

“I had no problem with any personnel. It was frustrating that the mdse was on order so long but that is not the fault of the store. Delivery service guys were super --- and made sure the chairs were placed where we wanted them. Not sure if they work for your store as the truck did not say Great American Home store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that our delivery team was super and made sure your new chairs went exactly where you wanted them. We work exclusively with Carson Delivery to handle all deliveries. Our close relationship allows us greater oversight and allows us to ensure your delivery experience is one of the best parts of the buying process with us. We are very sorry that your purchase was on order for so long. That sounds frustrating! Our team will look into your situation and take steps to improve that in the future. We hope you are enjoying your new chairs very much, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 3 years ago

“The service was great and the guys were very helpful loading the furniture at pickup”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that our service was great and that our team was very helpful with loading up your new furniture when you picked it up. We hope you are enjoying your purchase, and we would love to help you again in the future. Please come by and visit with us again soon!

Posted 3 years ago

“We had an excellent transaction from the moment we arrived at the GAHS in Southhaven. We were greeted immediately upon walking into the store. Explained what we were looking for. Taken to the chair lift recliners. Found actually what we were looking for. The price was within our price range. We had decided to have the chair delivered and setup. The delivery guys were very professional. Setup our chair. Checked to make sure everything was working correctly. This was our first visit but definitely won’t be our last. Totally satisfied with The great American Home Store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Diane, and thank you for your 5-star review! We're very happy to hear that you had an excellent experience that started as soon as you arrived. We're very pleased to hear that our team greeted you upon arrival, listened when you explained what you were looking for, and that you were taken to that section of the store right away. We're also glad to hear that the chair you needed was within your price range, and that our delivery team handled the setup of your new chair very well and made sure that everything on it worked correctly for you. We hope you are enjoying your new chair very much, and we are looking forward to helping you again. Please stop by and visit with us again soon!

Posted 3 years ago

“Great customer service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very pleased to hear what great customer service you found while visiting us. We hope you are enjoying your new furniture, and we are looking forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

“Danny Alexander is always a joy. He attentive and goes above and beyond to find whatever item I'm purchasing.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Valarie, and thank you for your review! We're very happy to hear what a joy you always find Danny to be, and that he is always attentive and goes above and beyond to help you find exactly what you need. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Everything good. Thank you”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gwen, and thank you for your review. We're very happy to hear that everything was good when you shopped with us. We appreciate you, and we hope you are enjoying your new furniture! We are looking forward to your next visit and helping you again in the future. Please stop by and visit with us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews