The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went as expected. They were able to give me measurements even for the box it came in so I could buy my furniture without having to see it first.”

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Posted 3 years ago

Thank you for shopping with us, Jessica, and thank you for your review! We're so happy to hear that everything went exactly as you expected, and that we were able to give you the box measurements so that you could buy your furniture without having to see it first. We appreciate you, and we'd love to help you again in the future. Please stop by and visit us soon!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for shopping with us, Rick, and thank you for your review. We're very pleased to hear that you had a great customer service experience when you visited us. We'd love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Ebonee was GREAT!! Very imformative and helpful”

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Posted 3 years ago

Thank you for shopping with us, Regina, and thank you for your review! We are very happy to hear that Ebonee was very informative and helpful, and that your visit was great! We'd love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Second time we have been to the store and purchased... Good service, good prices, willing to help...”

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Posted 3 years ago

Thank you for shopping with us, Gary, and thank you for your 5-star review! We are very happy to hear that you found good service, good prices, and helpful associates when you visited us. We appreciate you, and we hope you visit us again soon!

Posted 3 years ago

“i have been waiting for months on my kids bedroom set bad business”

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Posted 3 years ago

Thank you for shopping with us, William, and thank you for your feedback. We're so sorry for any shipping delays with your order; that sounds frustrating! Our management team has been looking into this for you, and we hope they can get this resolved to your satisfaction. We hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 3 years ago

“Very good customer service and patient.”

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Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you had a very good customer service experience when you shopped with us. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“After shopping several furniture stores found what I was looking for at a competitive price, quick purchase, fast delivery date. Great delivery team, on time, quick setup.”

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Posted 3 years ago

Thank you for shopping with us, Curtis, and thank you for your review of your experience! We're very happy to hear that you found exactly what you were looking for at a competitive price with a fast delivery date. We're also very happy to hear that our delivery team was on time and set up your new furniture for you quickly. We appreciate you, and would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Daniel made my shopping experience amazing and fun. The energy he brought was everything for me . I will shop with Daniel again and recommend all of my friends.”

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Posted 3 years ago

Thank you for shopping with us, Likeeva, and thank you for your review. We are so happy to hear that Daniel made your furniture shopping experience amazing and fun. We appreciate you, and we would love for you to stop by and visit us again soon!

Posted 3 years ago

“The furniture I selected is very high quality and extremely well made it has a beautiful classy look it’s so comfortable and cozy and I absolutely love all my purchases the service was excellent I’ve had a few small things that were addressed and resolved with courteous and prompt service I highly recommend this place to anyone looking for quality and looks I’ve had so many compliments on my furniture ty Great American Home Store my apartment now feels like a home”

The Great American Homestore 5 star review on 17th November 2021

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gena, and thank you so much for your review! We are very happy to hear that you absolutely love all your furniture, and that you received high-quality pieces. We're so sorry that you did have some small issues; that sounds frustrating. We were more than happy to get those immediately taken care of for you promptly, and we're very happy that you are pleased with the courteous service! Gena, we are so happy we were able to help you make your apartment truly feel like a home, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“Dr. Phil was very professional and personable. My visit to the Summer Ave showroom was spectacular.”

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Posted 3 years ago

Thank you for shopping with us, Alisiia, and thank you for your review! We are so happy to hear that you had a spectacular visit to our showroom, and that Dr. Phil was able to help you find exactly what you needed for your home. We look forward to helping you again in the future. Please stop by and see us again soon!

Posted 3 years ago

“Had what I wanted and was great service.”

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Posted 3 years ago

Thank you for shopping with us, Terry, and thank you for your review! We are so happy to hear that we had the pieces you wanted, and that you had a great service experience while shopping with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great furniture at a great price and the staff was extremely helpful.”

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Posted 3 years ago

Thank you for shopping with us, April, and thank you for the 5-star review! We're so happy that you were able to find great furniture at a great price when you visited, and that you found our team extremely helpful. We appreciate you, and we look forward to seeing you again soon!

Posted 3 years ago

“Just a three star on the delivery Crue that delivered my furniture. I'm satisfied with my furniture, but the delivery men who delivered my furniture. One of them akrd for a pair of scissors from my mom and took off with them. Didn't even ask why he needed them and ran off with them.”

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Posted 3 years ago

“Our salesman Zedrick was awesome. The fact that I had to wait 3 weeks for GAHS to aquire the loveseat was not what we expected. It surprised me that they were able to get me my loveseat, since we were told that they had plenty of sofas, but no loveseats and it would be mid December before they could get 1 as none were available anywhere, When I threatened to cancel my order a unavailable loveseat managed to appear that evening. I honestly believe I received a floor model or a returned 1, since my sofa has tags on it & the unavailable so called loveseat that miraculously appeared was delivered with no tags. That is why I was adamant that they unbox my furniture here on site. Which i was told could not be done.Then add the fact that the couch had a hole in it & loveseat had a scratch over 1" long didn't help. Now I have to wait until mid December to get both replaced per my conversation with Zedrick. I paid $2199.00 per piece, also bought a 5 year extended warranty, and almost $200 for delivery. I would think that $5300 for all the above my purchase would of been smooth sailing. I didn't get any discounts, free delivery nothing. I did however get my sofa & loveseat for $2199.00 each because that is what the tags said on showroom floor, but when it was rung up, items showed that they were $2299 each. I hope your company is not trying to price gouge customers? If it wasn't for Zedrick's great personality I would of canceled the whole order. We will see if I get my new sofa & loveseat in December or if I will get the run around. I truly believe that I should get some kind of discount after all of this. Was initially told I would receive my furniture within 2 weeks, only to be told after I questioned the fact that they had me sign a blank delivery date form, then when I called to question why my receipt read in fine print . . . Early/Mid November. I just want what I paid for. THIS ISSUE NEEDS TO BE RECTIFIED IN A TIMELY MANNER.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Donna, and thank you for your feedback! We're so sorry about the delays, and that when your furniture arrived, it was damaged. We're also sorry about the confusion with the pricing. That all sounds frustrating. Our management team looked into this for you, and we hope they were able to get it resolved to your satisfaction. Our team is also taking steps to see that this is improved upon in the future. We're very happy to hear that Zedrick has been doing an awesome job and providing great customer service. We hope we were able to resolve everything to your full satisfaction, and we hope you'll consider giving us a second chance in the future so we can show you how much better we can do!

Posted 3 years ago

“Good store , good quality products , good sales personal. Need better prices in the outlet store.”

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Posted 3 years ago

Thank you for shopping with us, Michael, and thank you for your feedback! We're so happy to hear that you found good sales personnel and good quality products when you shopped with us. Ever since we've started, our focus has been providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We look forward to helping you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The store was great. Our salesman was super. The problem we experienced was the bed on the floor was different from what was delivered. The delivered bed had to have a step ladder to get in. Called the store and the salesman contacted us and they are changing the bed frame to a lower one. We will see tomorrow when it’s delivered.”

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Posted 3 years ago

Thank you for shopping with us, Tommy, and thank you for your 5-star review! We're so sorry the first bed that was delivered was too tall. That sounds frustrating. We hope the new one works much better for you, and we were more than happy to get that exchanged for you just as quickly as possible. We hope this was resolved to your satisfaction, and we would love to help you again in the future. Please stop by and visit us again in the future!

Posted 3 years ago

“Very nice.”

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Posted 3 years ago

Thank you for being valued customers, and thank you for your review! We're so happy to hear that you had a very nice furniture shopping experience. We look forward to being able to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Throughly enjoyed my experience with Great American Homestore! Clay was very helpful and knowledgeable of all the merchandise in the store! Especially loved that my furniture came right on time! Delivery guys were awesome and respectful! Definitely will be buying again in the future”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We are so happy to hear that you thoroughly enjoyed your experience shopping with us, and that Clay was so helpful. We're also very pleased to hear that your delivery was on time and that our delivery team was awesome! We'd love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Andrew was really helpful finding exactly what I wanted. He explained the financing options and helped me make a decision quickly. Also, the mirror I wanted was not in stock and was not scheduled to be available until January. He found it soon after I put in the order and it arrived by at the same time the rest of my furniture came. I had a great experience here!”

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Posted 3 years ago

Thank you for shopping with us, Melody, and thank you for your review! We are so happy to hear that Andrew was able to explain the financing options, help you make a decision, and make sure that you got your mirror at the same time the rest of your furniture was delivered! We are so glad that you had a great experience shopping with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I Love this Store and everything that we wanted was in stock. Denise made it so easy for us and kept us informed about our order. Whenever we need her she was there with a helping hand. i forgot the last thing we order is 2 marble end table that wasn't in and we will get them in December along with the lamps.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We are so glad to hear that Denise made everything so easy for you, and that she kept you updated on your order. We appreciate you, and would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews