The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great with exception of the selling point for the 2 power recliners purchased. The salesperson stated the battery would last for 300 uses or 3-4 weeks. The batteries for both chairs at full charge lasts one day each. We have to keep them plugged in to operate.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jay, and thank you for your review! We are so sorry you're having trouble with your batteries. Our service team is looking into this for you, and we hope they can get it resolved to your satisfaction. You are also welcome to give us a call or reach out to us through our website any time, and we will be more than happy to assist you.

Posted 3 years ago

“I was not really pleased with the lift chair. My husband said it wasn't the chair he sat in at the store. It is smaller than my old one and my husband will not sit in it. He says it is too small. Also, I thought it rocked.”

Helpful Report

Posted 3 years ago

“The sales staff was very nice and efficient. The only problem I had was the delivery. I work so it's hard to be free for 3 hours to wait on a delivery. I had my mother go to my house to let them in to bring the furniture. She arrived at 11:15. She said that the delivery people were very rude to her because they had been waiting for only 5 minutes. They told her she is lucky she got there because they were fixing to leave, and they told us the time to be there and we should have been there. She said they were very unprofessional and very short and rude with her. I understand they have a time limit and other jobs to attend to, but I had an emergency at work so I couldn't be there. All I am saying is life happens and sometimes things come up that are out of our control, but being rude to customers will not get you future business. Thank you for your time, and I am very please with the sectional I purchased.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jennifer, and thank you for your feedback! First, we are very sorry for the rude treatment of your mother during the delivery of your new furniture. That sounds very disappointing, and it certainly doesn't meet the goals that we set for providing excellent customer service. Our managers will review your situation and will take steps to make sure that our delivery team provides professional and polite service to each customer in the future. We are very pleased to hear that your salespeople were all very nice, and that you are pleased with your new sectional. We hope you'll consider giving us a second chance in the future so that we can show you how much better we can do!

Posted 3 years ago

“We had to replace our furniture after a house fire & were so pleased to find The Great American Home Store! We love our family room set & our bedroom set. Great quality & reasonable prices. Our salesman Joe really listened to what we wanted & was very helpful in helping us make our selection.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tresa, and thank you so much for your 5-star review! We are so sorry that you experienced a house fire; that sounds very distressing, to say the least. We are more than happy that we were able to help you replace your furniture with new pieces that you love, and that Joe listened to you and helped you find exactly what you needed. We're also happy to hear that you found great quality pieces at reasonable prices! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you for being a valued customer, Eliamar, and thank you for your review! We are so happy to hear that you had a great experience shopping with us! we appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We purchased a sofa from the outlet store on Summer Ave. Earnestine was very helpful and the selection and price were just what we were looking for. It is worth your time to check them out.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Don, and thank you for your review! We're happy to hear that Earnestine was very helpful and the selection and price were just what you were looking for. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I love the cofee table.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review. We're very happy to hear that you love your new coffee table, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“I noted with management today a complaint I have with the store. I was notified of an delivery appointment 12 to 4. Problem delivery nan showed Dan hour prior to hthay. We were having a new loveseat brought in. $1100.00. I was headed hone before time to deliver. I was going to move the existing couch , but since they were esrly wife asked they move it into the next room. Was told ok but to write the delivery nan a check to him fir $30.00 personal. Thus in my opinion very bogus. Underhanded. I have a complete new house to furnish. Now I have questions.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, James, and thank you for your feedback. We are so sorry about your delivery experience. That sounds very frustrating. Our managers have looked into your situation, and we hope they were able to resolve this to your satisfaction. We would love to help you in the future, and we hope you'll consider giving us a second chance so we can show you how much better we can do.

Posted 3 years ago

“Great service. Very pleased!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Whitney, and thank you for your review! We're very happy to hear that you had a great furniture shopping experience, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We went to the Great American Home Store at Summer Avenue and 240, we were immediately greeted by Jeannie, who helped us find what we’re looking for and was extremely courteous and helpful throughout our visit. Rachel was our checkout person - she was helpful and very personable as well. They were able to get our couch set ordered and ready for pick up by 10 AM the next morning, we were shopping just before the store closed that evening, so I was quite pleased that it was going to be ready that quickly.. The men at the warehouse were helpful as well, I would recommend Great American Home Store to anyone looking for furniture!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're so happy to hear that Jeannie and Rachel were very helpful and personable! We're also very pleased that your pickup went quickly and smoothly the next morning, and that you also found our warehouse team to be very helpful! We appreciate you, and we look forward to helping you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Very poor communication about shipment arrivals and internal miscommunications to me as the customer. Lack of concern for customer retention. I won’t ever shop there again.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Willie, and thank you for your feedback. We're very sorry to hear about the miscommunications about your order. That sounds frustrating! Our managers reviewed your situation and are taking steps to improve our communication about purchases in the future. We hope you'll consider giving us a second chance in the future, so we can show you how much better we can do!

Posted 3 years ago

“We love the furniture and knowing it looked even better in a empty home and came with warranty . Thank you”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charlotte, and thank you for your review! We are so pleased to hear that you love your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“If I could,I would rate my experience a 10 star rating. Ebonie Finnie, our salesperson,was so knowledgeable and answered all our questions and concerns we had about the furniture. She told us when it would be delivered and called to make sure a delivery date had been made. Brandon and his helper, Marcus delivered the furniture on time. Brandon came in the house first to see where the sofa and love seat would look best along with the end table and coffee table. Then they brought it in the house. I am so pleased with everything. Thanks so much.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Betty, and thank you so much for the compliments! We're very happy to hear that Ebonie is knowledgeable and answered all the questions you had about the furniture. We're also very happy to hear that your delivery with Brandon and Marcus was on time and that they were able to help you set up your new furniture exactly where it would look best. We appreciate you, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 3 years ago

“(I already put my review on your Facebook page last weekend! Gave you 5 stars in every aspect. Please check the Facebook page for Great American Furniture Outlet!) THANKS!”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Benita, and thank you for taking the time to leave us another 5-star review! We're so happy to hear that you had a great furniture shopping experience in every aspect. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We came in with my elderly mother to purchase a lift chair. My mother was treated so patiently and kindly by both the saleswoman, Rachel, and the store manager. Both of them bent over backward to help her find just the right chair for her!”

Helpful Report

Posted 3 years ago

Thank you so much for shopping with us, Renee, and thank you so much for the 5-star review! We're very pleased to hear that your mother was treated with such kindness during your visit. And we're also very happy to hear that both Rachel and our manager were so helpful about finding exactly the right lift chair to meet her needs! We appreciate you, and we hope you'll stop by and visit us again soon!

Posted 3 years ago

“Very friendly staff. Excellent customer service.. My sofa arrived right on time the day of delivery. No complaints at all.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Brett, and thank you for your review! We're are very happy to hear that you met a very friendly staff that provided excellent customer service, and that your sofa arrived right on time. We appreciate you, and we would love to help you again in the future. Please stop by and visit us soon!

Posted 3 years ago

“Very quick and easy process, the associate in the store was nice and kind, they only thing i disliked was she never let me look around the store on my own, she was on me from the time i walked in the store. my purchase arrived timely the team put the bed together so quickly they was in and fast,”

The Great American Homestore 5 star review on 29th November 2021

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jacqueline, and thank you for your review! We're very happy to hear that you found shopping with us to be an easy process, that your sales associates were kind, and that your new furniture was delivered promptly and put together quickly. We are sorry that you felt your salesperson was on you during your entire visit; that sounds frustrating. Our managers do read each of our reviews, and we'll take note of this and work to improve it in the future. We would love to help you again in the future, so we can show you how much better we can do. Please stop by and visit us again soon!

Posted 3 years ago

“Excellent service and wonderful shopping experience. Looking forward to receiving my furuniture!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Judy, and thank you for your review! We're very happy to hear that you received excellent service and a wonderful shopping experience! We appreciate you and would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“After receiving a positive friend referral, we have been in multiple times and have purchased our dining room set, some vases and artwork. We love all of it and referred our in-laws and they bought an entire set of new furniture for multiple rooms for their new house. When I enter a store, I like to explore on my own without being disturbed or getting the feeling of being hounded by salespeople. Of the 3 times that I have entered the store, 2 times were great and on the 3rd time, I was immediately hounded on within steps of entering the front door. Though I appreciate someone looking to serve me, I felt like he, the salesperson, was the next 'up' and I immediately got the vibe that he was coming in for a sale, not to take care of my needs. Though mildly put off by this initial impression, we clearly stated our intentions and he backed off. Overall, love the selection and will probably be back for more.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Tommy, and please accept our apologies for the uncomfortable shopping experience of a salesperson not giving you space to browse. Our managers do read each of our reviews, and will take steps to address this so that you will find shopping with us a friendly and low-pressure experience. We are happy to hear that your other experiences with us have been great and that you love the pieces you have purchased. And thank you so much for the referrals to your friends and family! We hope you will give us a second chance to prove ourselves to you. Please stop by again soon, so we can show you how much better we can do!

Posted 3 years ago

“Best experience ever”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you so much for the 5-star review! We are very happy to hear that we were able to provide the best furniture shopping experience. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews