The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to work with and great delivery experience! Needed to send 1 item back and talking with customer service was easy and getting it returned was no issue. Would definitely do business here again!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! As a local business, it's wonderful to hear how easy our team was to work with, even when you had to send an item back. We're also very pleased to hear that your delivery experience was great! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Great service.”

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Posted 2 years ago

Thank you for shopping with us, Marla, and thank you for your 5-star review. As a local business, your feedback is very important to us, and we're very happy to hear what great service you had when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again. Please stop in and visit with us again soon!

Posted 2 years ago

“Very good salesman very good shopping experience”

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Posted 2 years ago

Thank you for shopping with us, Guy, and thank you for your 5-star review. We're very happy to hear that your salesmen were very good, very helpful, very knowledgeable, and very understanding! It sounds like they provided exactly the kind of customer service we want every customer to have, and as a local business, that is very important to us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Ordered online and it was very smooth.”

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Posted 2 years ago

Thank you for shopping with us, Felicia, and thank you for your review. As a local business, your feedback is very important to us, and we're very happy to hear how smooth your online ordering experience was. We hope you are enjoying your purchase, and we would love to help you again in the future. We hope to see you again soon!

Posted 2 years ago

“I'm completely satisfied with my purchase.”

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Posted 2 years ago

Thank you for shopping with us, Teresa, and thank you for your review. We're very happy to hear that you are completely satisfied with your purchase. We hope you continue to enjoy it, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“We have purchased three rocker recliners at this store over the last few years. As time passed, springs broke on two of the chairs. One chair required the replacement of the bottom metal base of the chair. All that to say this: When we called to schedule an appointment, someone was sent out in a promptly. The individual was pleasant and knew exactly what they were doing. The frame had to be ordered which required a second service call. The same individual came in for the follow-up, did the repair and left in a matter of minutes. The chairs rock and recline just like new. The only complaint I have is the amount of time it took between the two calls, but we do not lay that blame at the feet of this store. It was a matter of supply and demand. Getting parts for anything from cars to refrigerators to chairs has slowed down tremendously of late. Homestore cannot control that factor. We have shopped this store for a number of years. In the store they are pleasant and helpful, never pushy. When called in for repairs they are efficient and professional.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review about your experience! As a local business, your feedback is very important to us. We are very sorry to hear that you had problems with springs on the bottoms of the chairs. That sounds frustrating! We are very happy to hear that someone was sent to you promptly after you called us about that, and that he was able to do a follow up call when the parts arrived and fix your chairs up to be just like new! We're also very pleased to hear that you have shopped with us for years, and that you always find our team to be pleasant and helpful. We appreciate you, and we hope you are enjoying your new furniture! We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Sales lady was nice n respectful. As we entered the store, she was walking out, but spoke n was friendly. We walked in the store and no one spoke. I was elated that she came back n that's how she received our business.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Trina, and thank you for your review! We're very happy to hear how nice, friendly, and respectful your saleslady was, even while walking out, and that you were elated that she came back especially to help you! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Great crew! Very helpful.”

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Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! As a local business, your feedback is very important to us, and we're very happy to hear that you found a great crew that was very helpful when you shopped with us! We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“The delivery guy where friendly and my Chester drawer is beautiful”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mae, and thank you for your review! We're very happy to hear how friendly the delivery guys were, and that your new chest of drawers is beautiful in your home! We hope you continue to enjoy it, and we would love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“Very respectful and helpful even with lack of employees”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! We are very happy to hear that you found our team very respectful and helpful, even when we were shorthanded. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“My experience with Brandon was quick and efficient. Thanks to Erin for giving me all of the info I needed to make my purchase.”

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Posted 2 years ago

Thank you for shopping with us, Pamela, and thank you for your 5-star review! We're happy to hear how quick and efficient your experience with Brandon was, and we're pleased to hear that Erin gave you all the info that you needed to make your purchase. We hope you are enjoying your purchase, and we're looking forward to your next visit. Please come by and visit with us again soon!

Posted 2 years ago

“The two guys were so mannerable. Very polite.”

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Posted 2 years ago

Thank you for shopping with us, Yvette, and thank you for your review. We're very happy to hear how polite the guys were! We hope you are enjoying your purchase, and we would love to help you again in the future. Please come in and visit with us again soon!

Posted 2 years ago

“Wonderful personal”

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Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review. We appreciate you, and we hope you are enjoying your purchase! We'd love to help you again in the future. Please stop by and visit with us again soon.

Posted 2 years ago

“I love my new couch! The application process was fast and simple! The delivery team was very professional and fast they did a great job placing and setting up my new couch!”

The Great American Homestore 5 star review on 9th January 2023

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Vickie! And thank you for your review. We're very happy to hear how much you love your new couch! We're also very happy to hear that our application process was fast and simple, that our delivery team was very professional and fast, and that they did a great job placing and setting up your new couch. We hope you continue to enjoy your new couch, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Great Service - The two men that dropped off my couch went above and beyond.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Mariah, and thank you for your 5-star review! As a local business, your feedback means a lot to us, and we are very happy to hear that the two men who delivered your couch went above and beyond. We hope you are enjoying your new couch, and we'd love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Great experience from the moment we walked into door. The whole process was simple when purchasing our couch. It was delivered 2 days later. Found and issue with the couch but was fixed immediately! 10 out 10 recommend”

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Posted 2 years ago

Thank you for shopping with us, Mandy and Jason. And thank you for your 5-star review! As a local business, your feedback is very important to us, and we're very happy to hear what a great experience you had from the moment you walked in the door. We're very pleased to hear how simple your purchasing process was, and that your new couch was delivered only 2 days later. We are sorry to hear that you found an issue with the couch, although we are very happy to hear that we were able to fix that immediately for you. We appreciate you recommending us to others, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Delivery was the best! The young men were respectful, quick, and clean. They made sure everything was hooked up and working. Maneuvered through the house like experts! Took all the trash with them. Oh, and the couch and love seat are fantastic, too!! But, you can buy furniture anywhere. It's customer service that brings you back!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Aaron, and thank you for your review. We're very happy to hear that the delivery was the best, with a delivery team that was respectful, quick, clean and made sure everything was hooked up and working. Ever since we opened, one our our biggest priorities has been to provide customer service second to none, from the time you arrive at our store all the way through delivery. We're also vey happy to hear how fantastic your new couch and loveseat are, too! We hope you continue to enjoy your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Love the customer service at Germantown parkway location”

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Posted 2 years ago

Thank you for shopping with us, Roger, and thank you for your review! We're very happy to hear how much you love the customer service at our Germantown Parkway location. We hope you are enjoying your purchase, and we'd love to help you again in the future. Please stop in and visit again soon!

Posted 2 years ago

“Kristin helped me numerous times to get the best bang for my buck. And the delivery team was prompt and courteous with the set up of my furniture. Thank you again!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review. We're very happy to hear how Kristin has helped you get the best bang for your buck numerous times, and that the delivery team was prompt and courteous with the set up of your new furniture. We hope you are enjoying your furniture, and we'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Denise Tansil was phenomenal! She was kind, efficient, and very helpful!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Wanda, and thank you for your review. We're very happy to hear how phenomenal Denise was when you shopped with us, and that she was kind, efficient, and very helpful. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews