The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called on the phone and received a courteous sales person, Donna who answered my questions and also provided excellent service when I arrived shortly afterwards.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gwen! And thank you for your review! We're very happy to hear that Donna was very helpful over the phone, and provided excellent service when you arrived shortly afterwards. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great shopping experience.. Customer service was great!”

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Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you had a great shopping experience, and that our customer service was great! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Tracey was great at explaining everything to us about the different mattresses and helping us with our decision. Great store”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lena, and thank you for your review. We're very happy to hear that Tracey was wonderful about helping to explain the different mattresses, and helping you make your decision. And we're also very happy to hear that we have a great store! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great friendly and helpful store staff. I will be sure stop in again for future furniture and decor needs.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Mr. Johnson, and thank you for your 5-star review! We're very happy to hear that you found a friendly and helpful store staff when you visited us. We're looking forward to your next visit; please stop by and see us again soon!

Posted 3 years ago

“Friendly helpful staff. Quick service. Clean store.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that you found our staff friendly and helpful, and that you experienced quick service and a clean store when you visited us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Easy process. Great service.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Melissa, and thank you for your review! We're very happy that you found shopping with us to be an easy process, and that you had a great service experience when you shopped for furniture with us. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Donny Thank You For Your Great Customer Care..”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Winda, and thank you for your review. We're very happy to hear that Donny provided great customer care when you shopped with us. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Our salesman, Clay, was beyond great to work with. I can’t say enough good things about him!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Lee. And thank you for your review! We're very happy to hear that Clay was beyond great to work with, and that you can't say enough good things about him! That's wonderful to hear! We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Salesperson Debra was very knowledgable to the product we were looking for.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Harriet, and thank you for your review! We're very happy to hear that Debra was very knowledgeable about the product you were shopping for. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“We were greeted as we entered the store by Allen. He brought us directly to the area of lift chairs. We needed one because my wife fell and broke her shoulder and some ribs.he was not pushy but was there to answer any questions we had. Knowing we needed one right off he made sure we knew which ones were in stock. He walked us through the process of purchasing the chair. I will seek out Allen when we need more furniture.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, William, and thank you for your review! We're very happy to hear that Allen greeted you as soon as you walked in, and helped you find exactly what you needed without being pushy, and being avaiable to answer any questions you had. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Bettye was great work with, did not pressure or overwhelm us as we explored the different options, made herself available to answer questions and when the time was right to make the purchase, I’ve never bought furniture with less hassle. Had some quality issues with a couple of pieces and they were quickly resolved thanks to Bettye.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jeffrey, and thank you for your review. We're very happy to hear how great Bettye was to work with, and that you've never bought furniture with less hassle. We're very sorry that you did have some quality issues with a couple of pieces - that sounds frustrating! We are glad that Bettye was able to help you get those quickly resolved, and we hope everything was resolved to you full satisfaction. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Bryan Porter was great to work with, had to replace previous set of living room furniture due to warranty and product not available, he kept us informed and delivery went very well”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Rhonda, and thank you for your review! We're very happy to hear that Bryan was great to work with, that he kept you informed, and that your delivery went very well. We would love to help you again int he future. Please stop by and visit us again soon!

Posted 3 years ago

“Went online to shop for new reclining sofa and loveseat. Liked a set made by Bassett and visited the Memphis store to look it over. Scott L. greeted my wife and I and told us where the furniture was that we were interested in. Informed us of the current discounts. We then looked at the Bassett set and then browsed the store looking at other items. We settled on the Bassett Set and made the purchase. Scott L did inform us that there would be a delay due to the set would have to be manufactured and gave us an expected delivery date. Scott informed us that the furniture was going to be delivered earlier than excepted. The delivery men were great with the new furniture setup. Both my wife and I were very happy with the whole process from purchase to delivery. Great American Homestore communications were very good to keep you informed.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Christopher, and thank you for your review! We're very happy to hear that Scott provided excellent service and information, and that he also kept you updated on the status of your purchase. We're also happy to hear that we were able to get that delivered to you earlier than expected with a great delivery team that did a wonderful job of setting up your new Bassett Furniture. We couldn't be more pleased to hear how happy you and your wife were with the entire process, and we would love to help you again! Please stop by and visit us again soon!

Posted 3 years ago

“I love the quality that great American signify. The chairs I purchase were quality material. I had a great experience while shopping at Great American.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Katrina, and thank you for your review! We're very happy to hear that you had a great shopping experience when you visited us, and that you are pleased with the quality of your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“My selected Firm Mattress was the best I have ever had. My sales person Scot was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Harry, and thank you for your review! We're very happy to hear that Scot was very helpful, and that your new mattress is the best one you have ever had. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Every item we have purchased has been top quality and the service excellent. Our salesperson was knowledgeable and accommodating, he brought our paperwork to the car because I couldn’t come in due to having heart cath. The mattress has been a lifesaver to me. Can’t tell you how much we appreciate this store. Thanks.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us Lawrence, and thank you for your review! We are very happy to hear that you have always found top quality furniture and excellent service when you have shopped with us. We're also very happy to hear how much your new mattress is helping you! We appreciate you, and we hope we can help you again in the future.

Posted 3 years ago

“Want to thank Bryan Porter for being so patience and explaining everything about the bed base and the mattress. He was very professional and respectful during the whole process. The store is very clean and beautiful. Everyone was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Pauline, and thank you for your review! We're very happy to hear that Bryan was patient and very knowledgable about the bed base and mattress that he helped you with, and that he was very professional and respectful. We're also very happy to hear that you found the rest of our team very helpful, and our store to be clean and beautiful! These are wonderful compliments, and we appreciate them. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Daniel our salesman was very knowledgeable and Informative about everything we asked him. He help us find the perfect thing we needed! I will definitely be back to purchase at your store!”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Daniel, and thank you for your review. We're very happy to hear that Daniel was very knwledgable and informative about everything that you asked him, and that he was able to help you find the perfect furniture for your home. We would love to help you again in the future! Please stop by and visit us again soon.

Posted 3 years ago

“I walked into the store and I was greeted by a salesman late in the day. He asked what I was looking for that specific day. I shared what I was looking for and he was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Malcolm, and thank you for your 5-star review! We're very happy to hear that our salesman greeted you immediately and that he was very helpful when you shared what you were looking for. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Friendly store Associates and very helpful”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Gloria, and thank you for your 5-star review. We're very happy to hear that our team was very friendly and helpful when you shopped with us. We hope you are enjoying your purchase, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews