The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 9th November 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and products”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bobbie, and thank you for your review. We're very happy to hear that you found great service and great products when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Matthew was very good.”

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Posted 3 years ago

Thank you for shopping with us, Jay, and thank you for your review! We're very happy to hear that Matthew was very good when you shopped with us, and we hope you are enjoying your purchase. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Jeff at the Southaven, MS location was very friendly and helpful. He assisted us every step of the way while we were looking for bedroom furniture. Very pleased and can’t wait to Shop again soon.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kevin, and thank you for your review! We're very happy to hear that Jeff was very friendly and helpful, and that he was able to assist you every step of the way. We're also very happy to hear how pleased you are with your purchase! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Bonnie, and thank you for your review. We're very happy to hear that you found a great customer service experience when you shopped with us. We would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Help finding our purchase was excellent. Love our product. Mixup on when it would be ready to pickup making it a day later than expected.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review. We are very happy to hear that you found shipping with us an excellent experience and that you are enjoying your purchase! We're sorry about the mixup that made your furniture pickup a day late; our managers will look into this and will take steps to improve in the future. We would love to help you again in the future, and we hope you'll consider giving us a second chance to show you how much better we can do! Please stop by and visit us again soon.

Posted 3 years ago

“The GAH did a great job. Customer service was excellent.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charles and Glenda! And thank you for your review. We are very happy to hear that our customer service was excellent when you visited us - it's been one of our most important goals to provide an experience second to none! We would love to help you again in the future, and we hope you'll stop by and visit us again soon.

Posted 3 years ago

“My only complaint is that our chaise had a tear in it when it was delivered. My wife reached out to our sales person about the tear and she said that she would call her back and never returned the call. I eventually reached customer service and they are going to replace the chaise, but it is frustrating that she wouldn't call back or answer any other calls. That made us feel like she was done with us after we purchased from her.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Kennieth, and thank you for your review. We're sorry that your chaise was delivered with a tear in it, that you had trouble getting a return phone call from your salesperson, and that you were made to feel that they were done with you after the sale. That sounds frustrating! It is our store's primary mission to make sure your experience is second to none. Our managers will look into this and see what we can do to improve in the future. We are happy to hear that our customer service department is replacing the chaise for you, and we hope we got this resolved to your full satisfaction. If you need additional assistance, please reach out to us through our website or give us a call at 662-996-5161, and we will be more than happy to help.

Posted 3 years ago

“I was pleased with the service I received while purchasing a couch.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Anna, and thank you for your review! We're very happy to hear that you are pleased with the service you received while purchasing your new couch. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Mr. Tackett kept his word and delvered my Furnature on time as promised! I truly appreciate it!”

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Posted 3 years ago

Thank you for shopping with us, Marie, and thank you for your review! We are so happy to hear that your furniture was delivered on time as promised. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Great quality products but I got the damaged dining table and they agreed to replace it quick. Thank you.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Harigopal, and thank you for your review! Please accept our apologies that your dining table was damaged. That sounds frustrating! We are more than happy to replace that for you quickly, and we hope we were able to get this resolved to your full satisfaction. If you need additional assistance, please get in touch with us at 901-260-5900 or get in touch through our website, and we will be more than happy to help. Thank you again for shopping with us, and please stop by and visit us again soon!

Posted 3 years ago

“I have a question or concern about the furniture that was delivered to me. I purchased new furniture but the furniture that was delivered to me did not have any tags or plastic or anything on it. Did they deliver new furniture to me or slightly used furniture/furniture off the floor?”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Annie, and thank you for your question! Our White Glove Delivery Service includes removing your new furniture from all packing materials and inspecting it on our docks before it is loaded onto our trucks. This way, we can check over your new furniture for you before delivery, and our delivery team can concentrate on setting up your new furniture for you in the room of your choice without the inconvenience of having to do any additional clean-up. The pieces that are delivered are new, just unpackaged prior to delivery for the sake of time and convenience to our customers. And please feel free to reach out to us any time with any questions or concerns that you may have! You can give us a call at 901-260-5900, or get in touch with us through our website and we will be more than happy to assist you. Thank you so much for shopping with us! We appreciate you, and would love to help you again in the future. Please stop by and visit us again soon.

Posted 3 years ago

“Good customer service, also my sofa and chair was made local in the USA which is Great. Although the sofa was a bit pricey as the price went up a $100 since Feb. 2021. Easy pick up at the warehouse and the guys loaded it. Thanks~”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Angela, and thank you for your review! We are very pleased to hear that you had an easy pickup at our warehouse and that our team loaded your new furniture for you. And if you shop our competitors, you'll see that we have many higher quality products at a competitive price. Ever since we've started, our focus has been providing the best quality pieces at the very best price that we can, and in these times of constantly increasing prices, we work hard to stay competitive. We appreciate you, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Everything was great with exception of the selling point for the 2 power recliners purchased. The salesperson stated the battery would last for 300 uses or 3-4 weeks. The batteries for both chairs at full charge lasts one day each. We have to keep them plugged in to operate.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Jay, and thank you for your review! We are so sorry you're having trouble with your batteries. Our service team is looking into this for you, and we hope they can get it resolved to your satisfaction. You are also welcome to give us a call or reach out to us through our website any time, and we will be more than happy to assist you.

Posted 3 years ago

“I was not really pleased with the lift chair. My husband said it wasn't the chair he sat in at the store. It is smaller than my old one and my husband will not sit in it. He says it is too small. Also, I thought it rocked.”

Helpful Report

Posted 3 years ago

“We love the furniture and knowing it looked even better in a empty home and came with warranty . Thank you”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Charlotte, and thank you for your review! We are so pleased to hear that you love your new furniture. We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“The sales person was friendly and informative. Items was not available in store, it was special order but the salesperson was very helpful.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Carolyn, and thank you for your review. We're very happy to hear that your salesperson was very helpful in helping you with your special order, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“It’s ridiculous that your delivery doesn’t come with pick up at that price. I’m still trying to figure out what to do with my old couch”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, George, and thank you for your feedback! We're sorry we don't provide pickup of old furniture. Our White Glove Delivery Service does currently include inspection, set up, and any required assembly of your new furniture in the room of your choice, as well as the removal of any packing material that it was transported in. We do hope you will let us help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

“Service were above normal”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, Marvin, and thank you for your review. We're so happy to hear that our team provided a great furniture shopping experience for you. We would love to help you again in the future. Please stop by and visit us again!

Posted 3 years ago

“I did not receive a call that the furniture ordered was in Memphis. That was ok; but then I was told to get it delivered to Southaven, which is where I ordered it, I had to pay the balance. This was not in the writing I received at the time of the deposit. In effect, I had to pay 100% of the cost with no furniture to see. I just had to trust the store. Again, I wasn't told this upfront and it wasn't in writing. This needs to be changed! Mr. Becker was unable to be reached.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, David, and thank you for your feedback. We're so sorry about the confusion about the payment for pickup; that sounds frustrating! Our managers will review your situation and take steps to prevent this kind of confusion from happening in the future. We hope you'll consider giving us a second chance in the future. We would love to show you how much better we can do!

Posted 3 years ago

“We decided to switch to a King size bed. Found a headboard that matched our bedroom at a reasonable price. Picked out a king set…box and mattress. We had it delivered and we are very pleased with everything. Sleeping great.”

Helpful Report

Posted 3 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that we were able to help you with a new bed that matched your bedroom at a reasonable price, and that you are very pleased with everything. We're also very happy to hear that you are sleeping great! We would love to help you again in the future. Please stop by and visit us again soon!

Posted 3 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews