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The Rug Seller Ltd Reviews

4.7 Rating 20,843 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

Company Reviews

Product Reviews

4.7

Based on 20,843 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 15th April 2024

The Rug Seller Ltd 5 star review on 10th April 2024

The Rug Seller Ltd 5 star review on 8th April 2024

The Rug Seller Ltd 5 star review on 24th March 2024

The Rug Seller Ltd 5 star review on 14th March 2024

The Rug Seller Ltd 5 star review on 8th March 2024

The Rug Seller Ltd 5 star review on 6th March 2024

646

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice rugs and quick delivery. However the return process is very convoluted, outdated and non-competitive: you have to pay for, and organise, the return yourself, with no assistance from the seller at all. Way too much work! Given there are plenty of equally good rug shops out there biu with more consumer friendly return processes, I have no reason to buy from the Rug Seller again.”

Posted 1 year ago

“The fringe(tassles) on the Hibiscus cushion were all pulling out in less than 2 months of irregular use. The cushion is being used in a second home so it is very disappointing that this happens as it takes away quite greatly from the beauty of the cushion.”

Posted 2 years ago

“My mat was very small. Pity i don't do centimetres. It took two days of staying in before they would deliver as you wouldn't let it be left. For a £36 mat.”

Posted 2 years ago

“I bought the product to stop your rug from moving ie carpet on carpet. Its not very good i have to move it back in place every 3 days”

Posted 2 years ago

“Great service but rug is SO THIN it’s like an oversized door matt. Very disappointed”

Posted 2 years ago

“Poor quality rug was expecting much better for the price I paid.”

Posted 2 years ago

“The rug I ordered looked very different colours from the website”

Posted 3 years ago

“Purchased a rug but unfortunately it was not for us so we returned the item at our cost. We had to open an Amazon Pay claim before our refund was finally issued”

Posted 3 years ago

“The rug itself is great, the customer service and delivery aspect were poor. after a few weeks I chased the order to find out when the rug was going to be delivered, the first response was someone would cjeck and get back to me, they didn’t so i chased again. At this point i was told it would be another week or so. once delivered I unwrapped it to find massive splinters (potentially from a pallet) wrapped with it. i wouldn’t order from here again.”

Posted 3 years ago

Hello, I am sorry you had to chase for the information again the next day. Due to the supply chain working from home during Covid the communications are being delayed slightly. Sincere apologies for any inconvenience this caused.

Posted 3 years ago

“Although the selection of rugs is great, there is always a risk of the rug you purchase not looking exactly like what it looks like online. As a result, there is always going to be chance that you will return or exchange the rug which means that your returns policy has to be easy. That is not the case here. If you want to return something, you have to do it yourself and at your own cost. The returns service that The Rug Seller recommends, Parcel2Go, is absolutely awful. I scheduled my rug to be collected from them and they never showed up to collect it, despite paying a premium for home collection. I then arranged another delivery time for collection and guess what? another no show. I ended up driving to my nearest drop off location to return the rug. Overall, not a good experience at all and I would not recommend buying from this place again.”

Posted 3 years ago

“I found the finish poor. The edges were not straight, which gave the overhaul effect an unfinished look. A real shame. The fact of having to pay for a return was also disappointing, as was the response to my original query. Already sent a photo”

Posted 3 years ago

“Lots of choice on website and reasonable price. The rug arrived quickly and was well packaged. However the colour wasn’t right for the room and wanted to return- this looks simple enough to do on website. Although the rug has been returned and had to pay a courier nearly £40 to return it, getting a refund is more of an issue.”

Posted 3 years ago

“Wasn’t happy as purchased the Duck Egg sheepskin twice and it’s arrived twice a more mint colour. Had to return at a cost both times.”

Posted 3 years ago

“I ordered my rug on 2nd December 2020, with a 10-14 day delivery time I was sure I would have it in time for Christmas. Sadly today is 23rd December and it has still not arrived, so I’m very disappointed. It’s therefore difficult to write this review, hopefully when it eventually does arrive I’ll like it.”

Posted 3 years ago

“The Rug arrived well packaged. We are very happy with the colour but it will not lay flat because it has "Ridges" across the width.”

Posted 3 years ago

“unfortunately the rug still moves - not as much as before but every day we have to adjust it. Very disappointing really.”

Posted 3 years ago

“I was disappointed with my rug, as the couolours did not match my room, which I obviously understand is a matter of preference and taste. But i was very very disheartened to find that I had to pay the returns cost in full, which cost me over £16!! This is an extremely large sum of money! I will not be ordering again as returns are not free.”

Posted 3 years ago

“Ordered a rug, it came smaller, both lengthwise and width wise than stated. The colours were not as nice as on the website. When I complained they said it could be up to 10% smaller or larger than stated which is in their Terms. Make sure you read all the T&C's if you want an exact size (which I did). My fault for not reading all the T's & C's but when it states a size you imagine it will be that. Couldn't be bothered with returning it at my own cost so have kept it.”

Posted 3 years ago

“Good product but bad customer care. I was told my items had been sent, before they had been. When part of my order was delivered to a shop 7 miles away I complained, and asked for the final item of my order to be delivered to my home. It took several emails and two phone calls before my rug arrived, at my village and not at my home, over three weeks after ordering. The rug was too heavy for me to lift, which is the reason I needed it to be delivered to my home. I ended up having to bring it from the village in my car and then dragging it into the house.”

Posted 3 years ago

“The quality wasn’t very good”

Posted 3 years ago

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The Rug Seller Ltd is rated 4.7 based on 20,843 reviews