The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice. Good price. Speedy delivery. Lovely quality. Very pleased.”

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Posted 4 years ago

“Got my rug within 2 days and it’s lovely and soft, exactly like the picture”

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Posted 4 years ago

“Ian thrilled with my rug , it’s excellent quality. And the service was great, came next day . 😃”

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Posted 4 years ago

“Delivery was prompt, quality excellent.”

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Posted 4 years ago

“Excellent quality goods fast and efficient service very impressed Thank you”

The Rug Seller Ltd 5 star review on 7th April 2021

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Posted 4 years ago

“Swift service, I am really happy with my rug, beautiful colour and excellent quality. My son loves it and made his playroom so much brighter and beautiful.”

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Posted 4 years ago

“Efficient service and great quality mats”

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Posted 4 years ago

“I’m very pleased with my rug . Looks and feels great. Efficient service . Comprehensive and easy to navigate website . Thank you Rug Seller !”

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Posted 4 years ago

“Gorgeous rug. Excellent service, communication and speedy delivery. Recommended.”

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Posted 4 years ago

“Like pattern of rug but colour not quite as expected so have moved to another room. It does move over carpet even with liner underneath possibly because the type of back it has.”

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Posted 4 years ago

“Rug arrived and looked nothing like the photo. Return arranged but had to cover the cost of postage myself (£10). Customer services either can't or don't read, trotting out the same line of "not being responsible for colour differences" despite being told repeatedly that's not the issue. It's a simple case of the image showing the nice impressive large rug, which doesn't reflect what the smaller size looks like. Got bored of arguing so returned it anyway and will give one last chance to reimburse the postage before forwarding it to trading standards for misrepresentation.”

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Posted 4 years ago

“I was initially disappointed that the rug took at least twice as long to be delivered than you website suggested, but when it eventually arrived I was delighted with the look , quality and beautiful Orla Keily design. It makes me mile every time I look at it !! Well worth the wait!”

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Posted 4 years ago

“Excellent service, here within days and looks amazing”

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Posted 4 years ago

“Beautiful rug fast and efficient service kept up to date with delivery I will reccommend t8 family and friends”

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Posted 4 years ago

“During the difficult time this company were helpful and efficient. I want to commend Emily particularly who communicated with speed and fantastic customer service.”

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Posted 4 years ago

“We were so happy with the rug - it's even better in real life!!”

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Posted 4 years ago

“Great service. Lovely rug.”

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Posted 4 years ago

“Beautiful rug. Size colour and quality as described. Delivery was prompt but unexpected- I didn’t get any information that the rug was on its way. Nevertheless very happy with everything”

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Posted 4 years ago

“This is worst rug i ever buy. Colour of rug and pictures are also totally differesnt. Its say royal blue but when it come its like sky blue. Its been a month and woolen beats still coming out form rug its all over my house.”

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Posted 4 years ago

“Excellent product, fast delivery and kept up to date with delivery process ,very happy”

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Posted 4 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews