The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Write Your review

Tell us how The Rug Seller Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug arrived when expected, the look and quality are both great.”

Helpful Report

Posted 5 years ago

“Purchased an underlay from The Rug Seller to stop expensive rugs moving on carpets. Absolute waste of money!! Double sided sticky tape has more effect. When challenging The Rug Seller on their expensive product they replied with ‘it would improve movement not eradicate it’ !! exceptionally ambiguous!! They couldn’t care less!! They’ve got their money...no offer of refund etc!! Dreadful service.. don't waste your money on anti movement underlay from them. It doesn’t work and they couldn’t care less.”

Helpful Report

Posted 5 years ago

“The service is brilliant, the product is brilliant. other retailers gave two weeks to deliver and were more expensive.”

Helpful Report

Posted 5 years ago

“Pleased with the rug and service as I found the website difficult to navigate The telephone service was excellent and delivery arrived within two days Will use again”

Helpful Report

Posted 5 years ago

“Delivery within two days. Wrapped well and as expected. Beautiful colours in my harlequin rug”

Helpful Report

Posted 5 years ago

“Rugs as described, of good quality and thickness; delivery time as promised. Rugs tightly rolled for shipment, so taking some time to lose the tight roll marks near the centre of the rug.”

Helpful Report

Posted 5 years ago

“very pleased with our runner rug, lovely choice of designs and colours. Did need to purchase an additional rug gripper to prevent rug moving. otherwise pleased with purchase and service.”

Helpful Report

Posted 5 years ago

“The rug was as described on the website, the colour exactly as in the pictures. I am pleased with the quality, nice and thick. Delivery was quick and the price was lower than other sellers. Happy customer!”

Helpful Report

Posted 5 years ago

“For an inexpensive rug, the quality is much better than expected. Ordering online was very easy and delivery really quick. Very satisfied.”

Helpful Report

Posted 5 years ago

“We required a runner for utility room,and we got the ideal one .”

Helpful Report

Posted 5 years ago

“Excellent service Quick delivery Would definitely recommend”

Helpful Report

Posted 5 years ago

“I recently replaced a Norison rug from the Rug Seller. ntical to the one I had bought some years previously. Silly me I expected the same Quality. It certainly had the same labels on it. It was certainly the same price. But no this rug is an inferior quality, much thinner - It is a deep pile rug 7' x 5' approx - not small. The old one had a much more dense pile and a thicker base. The new one has much less density of pile and I would expect will not last as long. If I had not already had one of these I would probably say the rug is ok, but maybe the Rug Seller needs to keep a check on the quality of goods he is receiving/passing on from manufacturers, as it is the Rug Seller who is getting the bad publicity. I only wish I had compared the two before getting rid of the old one - maybe then I could have taken pictures.”

Helpful Report

Posted 5 years ago

“More than happy with my purchase. Looks great & didn't realise it was none slip which is perfect for my wooden flooring. Thank you”

Helpful Report

Posted 5 years ago

“Very pleased with the rug I bought, It looks amazing, very fast delivery too, I would definitely buy from here again 👍”

Helpful Report

Posted 5 years ago

“Very Swift with order processing and delivery”

Helpful Report

Posted 5 years ago

“I received a lovely thick rug”

Helpful Report

Posted 5 years ago

“Beautiful looking rug. I’ve only given 4 stars and one of the corners of the rug isn’t finished off too well so it tends to curl.”

Helpful Report

Posted 5 years ago

“Very good service and rug.”

Helpful Report

Posted 5 years ago

“Absolutely beautiful rugs from The Rug Seller Ltd! The quality, colour-way and sizes were just ideal.. stunning.. many thanks 😊 👍”

Helpful Report

Posted 5 years ago

“Very pleased with my rug, prompt delivery, rug as advertised and reasonably priced, would/will recommend this company.”

Helpful Report

Posted 5 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews