The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.72

4.7 Rating 21,365 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new Origins rug & great customer service.”

Helpful Report

Posted 6 years ago

“Great service and our rug is of good quality and we are very pleased with all aspects of our experience. We will certainly will make The Rug Seller our first port of call in the future.”

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Posted 6 years ago

“Excellent products, arrived early and of a surprisingly high quality”

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Posted 6 years ago

“I have recently purchased a rug from this company. I was delighted with the speed of delivery, the quality of the rug and the after sales attitude of the company about a misunderstanding about the rug being delivered twice. Would highly recommend this company.”

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Posted 6 years ago

“The rug once it arrived was lovely, i give it 10/10 for quality and style. However customer service and communication was very poor indeed. I communicated by both email and mobile. My initial email was answered then 3 further emails and 4 further calls were not answered. I was put to BT call minder, which was full and i could not leave a message. I managed to speak to Martin on 11th June, who sorted out the issue and promised my rug would be despatched and a conformation email would be sent. My rug arrived the following week. I realise covid has caused problems for business. However, communicating with customers is important. If i had been given the correct info on my first contact; i would not have needed to chase rug seller for info. I would have been happy to wait as long as it took for delivery. Its the lack of customer service that causes me to give a low. Other companies have managed to communicate through this pandemic. Keeping customers informed can only be a good thing.”

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Posted 6 years ago

“Quick delivery. Colour of rug was exactly as advertised and good quality. My hall way is looking great.”

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Posted 6 years ago

“Rug arrived promptly and well packed. It was true to all the photos and descriptions and we absolutely love it”

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Posted 6 years ago

“The beautiful rug was delivered the next day and I was delighted with it.”

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Posted 6 years ago

“Lovely rug! Was worried about the colour but it was exactly as it was on the internet!”

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Posted 6 years ago

“Was very pleased with the service”

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Posted 6 years ago

“Received in perfect condition. Swift response and delivery to singapore. Good service.”

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Posted 6 years ago

“Excellent product and service. Rug ordered was perfect for my conservatory. Will be buying another for near my back door.”

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Posted 6 years ago

“Very quick delivery , very well packaged, and quality of rug for the price was excellent , I was a bit dubious about whether the colours would be close to the picture on the website but they were very true and I’m so pleased with how it finishes off the lounge. Would & have recommended to a friend.”

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Posted 6 years ago

“There was a huge variety of rugs from which to choose, which was a great start. The ordering process was simple and the delivery system was great. We are very happy with rug we received and the service provided.”

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Posted 6 years ago

“Excellent service, rug arrived very quickly and very well packaged, very speedy delivery, very nice soft rug, nice bright colours, just what was needed for our newly decorated room”

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Posted 6 years ago

“Easy to use website. Rug arrived within 4 days. Really good quality. Was every bit as good as it looked on the website.”

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Posted 6 years ago

“Have purchased rugs from rugseller before and they were very good, however on this occasion rug description and photos did not match rugs ordered ie rugs we’re shag pile which we did not want, neither description or photo stated / showed this so had to return rugs which was very costly. Will not order from rugseller again”

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Posted 6 years ago

“So good, I bought two!”

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Posted 6 years ago

“Very quick delivery, well packed. Rug exactly as described. Will use The Rug Seller again.”

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Posted 6 years ago

“Very happy with my purchase and the speedy service from the Rug Seller Ltd”

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Posted 6 years ago

The Rug Seller Ltd is rated 4.7 based on 21,365 reviews