The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,274 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watford range. Ordered a bed,a Blanco wardrobe a 2 Blanco bed side units in july2021 order was taken by Jon who worked In the furniture dept said will with you in 14 days items never came on time tried to ring customer services but was on hold for over 1 hour. Any way went back to Watford store to complain customer service did not want to know and called jon down he said to follow him to his desk he said he had a special number to get thru witch he can not give to customers he sort the problem out. And they came 4 days later. I asked if he could build them he said yes he will get his brother to do and charge a small price which i agreed. At the start of August 2021 I went back to arrange a date and found out jon had a stroke managers refused to give his contact details.”

Helpful Report

Posted 3 years ago

“12 emails 4 phone calls trying to get my money back for an order that never arrived 8 weeks later, the last i heard from them was " We have refunded your money to the original payment method if its not there please provide us with an incoming bank statement" REALLY of course it's not there and they never provided an address to send the statement the accounts office they asked me to forward it to. SO ANGRY NEVER AGAIN !!”

The Range 1 star review on 10th December 2021

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Posted 3 years ago

“Luton Range - customer service Was absolutely outrageous. I was very disappointed with what happened today at the store . I was at the till paying for my items and placed my basket below the till which usually you would do in every other supermarket . Staff member came up to me to tell me to move the basket from there and go all the way to the entrance to place it there in a rude manner whilst I’m there paying . If that is the case and that is how they want that to happen put a notice for all customers to unload their baskets and then go walk all the way to the entrance and place it there before you start serve us then . Which is ridiculous. In front of many people she embarrassed me for no exact reason and it made no sense to leave my shopping to go do that no other supermarket or stores do that . You place your baskets below the till and it’s collected later you’re not made to go all the way back to the entrance to put it back then come back to the till”

Helpful Report

Posted 3 years ago

“Diabolical! Ordered 27 November - estimated delivery 3 December. Not received, so emailed 8 December and was told order will be dispatched 7-10 working days! This obviously was pushing it for Xmas so I emailed enquiring about cancelling IF I chose to do so and when the cut off point would be. Received emailed next day stating order cancelled and refund will be processed !!!! Fuming! Clearly do not read emails properly and their emailing system is ridiculous as my initial enquiry about my order seemed pretty automated. I’ve ordered from The Range in the past with no problems. I’m not sure what has happened lately but there seem to be an awful lot of unhappy customers. I certainly will not be ordering from The Range again until they’ve got themselves sorted and I’d definitely no not recommend. Let’s see how long my refund takes !”

Helpful Report

Posted 3 years ago

“I purchased the 19th November it’s now 8th December. Getting an answer from emailing is diabolical, so I called a week ago told you will receive you order in 7 days. Still waiting, this is unprofessional and not good business, they don’t deserve good customers. My advice is don’t order in line, I’ll probably get my order next year.”

Helpful Report

Posted 3 years ago

“Ordered an item 19/11/2021 estimated delivery date 24/11/2021 today is the 08/12/2021 charged for express delivery too - joke. Still no contact, no item and no idea when or if it will be delivered. Customer service is dreadful, polite but they don't know anything and just keep apologising. Emails not being responded too. Will never order from here again.”

Helpful Report

Posted 3 years ago

“Ordered on the 23rd November, it’s now the 7th December and it still says ‘processing’. Very tempted to cancel as it was a huge order and I’ll need time to find alternatives for Christmas now.”

Helpful Report

Posted 3 years ago

“I would have given none if that was an option, I have emailed and called with no response. I placed an order on 17th November due to arrive on 24th November we are now the 6th December. I've tried to get a refund as it's to late now but that's proving difficult as they don't answer the phone! Stay clear will not order from here again.”

Helpful Report

Posted 3 years ago

“Ordered 19th November with delivery stated 'before 25th'. It's now the 6th of December and I haven't received my order. Customer service is terrible and give vague answer stating it could come anytime in the next 10 days????!!!! If it's not in stock then DON'T sell it on your website.”

Helpful Report

Posted 3 years ago

“Do not order online!! my order still hasn't arrived 3 weeks after placing it and the RANGE taking my money! An hour on the phone before I was spoken to, told they cant give me a delivery time. It's appalling! but yet they are still advertising next day delivery on the website! Total joke, and reading these other comment's I'm obviously not alone! I want my goods pronto or my money back! If I could give a Zero stars I would have.”

Helpful Report

Posted 3 years ago

“This company's online service is appalling. I made an order on 16/11 and paid for 3-5 working days. On the day it was meant to arrive, I received an email saying there was warehouse issues and they would email when it was dispatched. Fast forward to 3/12, I had to cancel my order. Everything I had ordered was out of stock on their website and clearly they just didn't have anything to send me. When I questioned this, they just said, 'we're sorry for the inconvenience' so evidently the issue. This is after multiple emails being ignored or being told it would be dispatched within 7, then 10 and so on days from my original order date. When I called, they then said it should be dispatched by Tues, only for later in the same phone call to be told it would hopefully by the end of that week. Their lies are unbelievable. I will never order from them online again.”

Helpful Report

Posted 3 years ago

“Ordered 2 beds, delivered on different days, the first lobbed over the hedge into the back garden and the packaging was damaged. We tried to sort out with customer service, but the system is designed to stop you talking to anyone. Having given up on that, assembly was planned for today. BUT first bed - no screws, second bed - screws loose in carton, so some missing. Really frustrating - I appreciate it’s cheap stuff from China, but at least send all of it. Will try to navigate the “customer helpline” again. Will never buy from them again.”

The Range 1 star review on 4th December 2021

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Posted 3 years ago

“The worst delivery experience I have EVER had. Ordered start of November and now it’s 4th December and still nothing. Customer service is useless. So now after being on hold for 1.5hrs I’ve cancelled my order and hope I get my refund in time to replace the Christmas presents there were in that order!!!”

Helpful Report

Posted 3 years ago

“This company is the worst i have ever dealt with, still waiting for a delivery which they say has been delivered 2 days before i placed the order. This company is a scam”

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Posted 3 years ago

“It's your website,you cannot navigate it as its hypersensitive so you're trying to scroll but the barest tip & it goes into something you haven't wanted to. It's highly annoying”

Helpful Report

Posted 3 years ago

“Placed an order on the 16th Nov , was meant to be delivered on the 22nd Nov, the money for the order was taken from my bank on the 22nd of Nov , but still no delivery , customer service awful , none the wiser on when il get my order , advent calendar's were part of this order , all other companies ive ordered from have been no issue. I think its time to try and get a refund, or contact my bank, especially after coming across a face book page called rip of the range , bit of an eye opener .I won't ever use the range again that's for sure”

Helpful Report

Posted 3 years ago

“I placed my large order on 30th October and it is now the 3rd December 2021 and it has not Arrived, not even been dispatched. I had an email saying it was delayed but all the stock was there for me, then I later had an email saying half my order is not in stock, hey will refund me but no sign of a refund. I have tried numerous times to phone and send a message through Their website to no avail. They have taken the money and had it for over 30 days. This is the WORST customer service I have ever encountered. I would not order from them again.”

Helpful Report

Posted 3 years ago

“Ordered from the range on the 30 th November . Delivery date by the 6th dec . Arrived on the 3 rd . Excellent Thankyou”

Helpful Report

Posted 3 years ago

“Absolutely useless the WORST company I've dealt with. Placed an order on 21/11 which said arrival by the 29th. I'm sitting here on 2/12 and it hasn't even been DISPATCHED, I've heard nothing from them and they are ignoring my emails / messages asking for an indication of when I might get it. Going to see if I paid by PayPal I guess but part of my order was a birthday gift for yesterday.”

Helpful Report

Posted 3 years ago

“My 1st time ordering online at the range!never again,it's still not arrived 3wks on!!i email them,they say 7-10 days every time!!!I have never experienced like this with any company before,it's appalling and it is a small Xmas order..just keep getting fobed off all the time...wish I had gone in store now....maybe they might arrive for next Xmas 😠avoid this company for online sales!!!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,274 reviews