The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not shop here!ONLINE!! All the negative reviews you see on here are accurate. Waited in for item no item came. To cut a long story short there is no good customer service online at this place. A lot of issues could be resolved and by helping the customer so issues are somehow resolved ..I like good customer service which shows you care for your customer/business. But no, not this place... FRANKLY MY DEAR THEY DONT GIVE A DAMN!”

Helpful Report

Posted 6 years ago

“went into Salisbury store , trollies of stock all over the place making it and falling off the trollies aswell difficult to pass by with trolley. What a wheelchair does I cant imagine accept not shop in there. Poor service at the tills ! I queued up to be served and saw 4 members of staff just ignoring the queues. was not greeted or thanked at till - infact feltthat my purchase was not approved of. Want be going back . Pity Homebase mucked up with Bunnings - it was shame for a good , friendly store to go and must be much missed by Salisbury.!”

Helpful Report

Posted 6 years ago

“I wouldn’t ever order from the Range! 5 weeks for one of my items to arrive and the second item is vanished! They will happily take your money and not send the products, they will blame it on the courier but even when asked the range customer service they said ‘we don’t know where the item is’ I said I would like a refund and the woman on the phone said ‘not till we receive the item to us’ I stressed that if you didn’t know where the item was... how will you get it back... for me to then receive a refund!!! The item was missing. Worst experience ever!”

Helpful Report

Posted 6 years ago

“I ordered a mirror and the payment and order was duplicated 3 times. I sent an email and no one called me back. I phoned and two of the items were cancelled. I received notification of delivery which did not turn up, I emailed again after waiting 40 mins on the phone and didn't get to speak to anyone. Still no one called me back, I eventually cancelled the item. I called into The Range store in Leicester and was told that they didn't have any staff and I would have to wait at customer services until someone who knew what they were doing turned up, I was given a phone number to call to check that my item had been cancelled and the number was incorrect!! I would never order from this company again!”

Helpful Report

Posted 6 years ago

“I bought two fans this morning and neither worked. I took them back and the staff put them together again and tried them and they still didn't work. I got a refund right away so no quarrel with the staff but I have had to return numerous items over the past year and the goods seem to be very low quality. I know a lot of stuff is inexpensive but they should be fit for purpose. It does put me off from shopping there again as I have had to return so many items. I wonder how happy the staff are working there as they get so much hassle.”

Helpful Report

Posted 6 years ago

“Appalling company to buy from. Ordered two bedside cabinets. Received notification of delivery, waited in, delivery cancelled. Repeated the process another time. Tried to contact, no reply to emails, phones not answered. Range say order delivered to couriers, couriers say no it’s not, Range say we’ve asked couriers to search, couriers say they haven’t. Range refuse refund as goods dispatched. Eventually a month later we manage to cancel and receive a refund. The company is clearly a shambles.”

Helpful Report

Posted 6 years ago

“Delivery of goods marked as fragile 2 large boxes of kitchen chairs thrown over my 6foot side gate . I will never use this company again”

Helpful Report

Posted 6 years ago

“I bought a £100 Huskey rug and the rug shed so badly i returned it . Only to be told no cash refund . It blocked my hoover up and ruined that because of the severe shedding. Wrote to HO still no response / refund .”

Helpful Report

Posted 6 years ago

“Order not received, cannot get in touch with them -repeatedly put on hold. Still haven’t been contacted!”

Helpful Report

Posted 6 years ago

“Purchased a block paving brush in store. When I got home I realised the packaging had been tampered with and an attachment was missing. I contacted customer services who asked me visit the store with my receipt so they could check the CCTV. I asked them to do it and sent a copy of my receipt. They have concluded that the product was intact and won't be sending me a replacement. The tampering wasn't obvious which is why we didn't notice it. Disgusting customer service considering how much I spent in store and was querying a £10 item. Stay away, I would give them zero stars if I could.”

Helpful Report

Posted 6 years ago

“Please read the other reviews before ordering online I wish I had. If you still proceed with ordering online pay by PayPal as you might have some recourse to getting your money back, if like me it arrives broken. They take your money at a click of a button then tell you that a refund takes up to 14 days WHY? If you buy from the shop then the value is good if you buy online BEWARE”

Helpful Report

Posted 6 years ago

“Worst Customer Service department ever! I ordered a tripod lamp. The lampshade arrived without the stand and was dented. They told me I should send pictures of the dented lampshade which I did. Have not heard from them but luckily enough I paid with PAYPAL. PAYPAL has now refunded me the money. Please stay well clear from ordering online at "The Range"!”

Helpful Report

Posted 6 years ago

“I ordered 4 items. All were delivered as expected on 4 seperate occassions and all 4 items were damaged. Nothing had been packed with any logical thought. I love the range shops but have been so disappointed and angry with the online experience. I tried for a week to get through on the phone. Each call I held on for between 36 and 57 minutes before I gave up. So then I went online and contacted them through their website, I did get a response asking for more photos which I emailed back the same day but I haven't heard a thing for the last 2 weeks. Thank goodness I remembered I had paid with PayPal, I have now opened a dispute through them. I trust PayPal and know that it will be sorted through them. I wish I had read some of the reviews about the online shop. I will never use it again. I used it because the items were too big to fit in the car next time I will hire a Zip van. The worst part was the customer service experience or lack of it, the worst I've ever experienced.”

Helpful Report

Posted 6 years ago

“Absolutely terrible customer service department. When I tried to return something, as it looked nothing like the photograph, the customer services department were rude, unhelpful, stated I would have to pay for postage again, even though the product looked nothing like the photograph on the website. They said the photograph was to give an idea of the product, which is rubbish! If it's a photograph of the product, you expect the product to look like it. I would never buy from them again and urge other people not to. Companies like this, don't deserve to stay in business.”

Helpful Report

Posted 6 years ago

“If I could leave less stars I would. Absolutely appalling quality of products and ever worst customer service. A complete inability to sort the problem out which there company caused in the first place by leaving my package in the rain. I will never being going back and advise avoiding at all costs!”

Helpful Report

Posted 6 years ago

“Not happy, fuming, missing items and after 3 weeks of emails no reply, tried a few times to phone and after 45 mins on all occasions gave up. Will never buy again.”

Helpful Report

Posted 6 years ago

“I wouldn’t even give one star if there was an option. Ordered a tv unit and sideboard online, have only opened the tv unit so far, found a piece missing, contacted customer care who said they don’t stock spares which is fine, asked for either a replacement part to be sourced or a replacement unit. Either way, if the part was taken from a different unit then one unit would not be useable, this was refused and was told to email with a preferred collection date for the item then, I’ve never received a reply to the 4 further emails I’ve sent, I’ve phoned numerous times to be on hold for nearly an hr each time with a 15 second loop saying how great the range is on constantly. To finally get through, say hello then get hung up, the next time 40 mins after getting through to wrong department being told I was being transferred ending up back in the same department who put me back on hold, got through then another 40 minutes later to be told that he would speak to the buyers and get the piece sourced and sent out to me and they would confirm by email the next day at the latest that was another 5 days ago. So cannot get a reply by email, lied to when finally get through on phones and no end to the matter in sight, cannot return to store as was online order I was told, cannot arrange collection on the unit with the missing piece as no one will reply to my email and seems I was lied to about them sorting a replacement piece. (Which they could just open another box and hand to me!) absolute joke of a company, do not care about their customers so will never set foot inside a range store again, and looking at other reviews many people feel the same. You need to sort yourselves out!”

Helpful Report

Posted 6 years ago

“very poor customer service. I tried to return a garden ornament which had cracked badly during a very mild Winter, only to be told it should have been put inside during Winter months. (Who has room to put such items in their house?) The Customer Service dept said there would have been warning labels on said item.(THERE WASN'T.) They were not interested in giving me a refund or replacement or exchange. I had only had it for a month when it cracked. Only fit to be inside even though it was an OUTSIDE GARDEN item. Will never shop there again.”

Helpful Report

Posted 6 years ago

“BEWARE I so wish we had read the reviews prior to trying to purchase from this site and organisation. Getting the product delivered is an absolute joke. Our item seemed to go missing between despatch and delivery. The very laid back customer service agent said he would not give me any further information regarding this, it is just what he suspects has happened. He would do us the favour of reordering our item but it could take up to another further 10 days for the item to be delivered. He was not interested in making the situation better but organising a delivery date, it would be our problem if we couldn't be in on the date it would be delivered. He was quite happy to just cancel our order and advised "well your refund could take up to 14 days". So we now have no product and have to wait potentially another 14 days to get back our £452. The Range really needs to sort out their systems and get rid of Customer Service Assistants who are happy to lose customers and have no interest in doing the job they are paid to do. Never again will we purchase from this website as this has to be the worst experience in on-line shopping we have ever experienced. Good luck to anyone who tries as by looking at the reviews over the last 24hrs over 47.93% have given a one star as well. In my opinion it is one star too many.”

Helpful Report

Posted 6 years ago

“So where to start with the appalling service - if I can even call it that, so far. So on the 23rd March in ordered a Sofia ottoman bed. Unfortunately a Sofia ottoman bed is not what I received. After going through the farce of proving I was not lying about receiving the wrong item, you told me someone would be in touch to arrange a collection date of my choosing. This did not happen I was told when and what time with no option - great more loss of hours at work! I was told once the order had been processed I would receive my refund, well here comes the shocker I finally received my refund on the 18th April to only discover you had refunded me £9.95 that’s a total of £230.00 missing absolutely brilliant. After several phone calls and several different excuses we were told on the 2nd May I would receive my refund in 3-5 working days but to allow for the bank holiday. It is now the 14th May and still no refund. I am absolutely disgusted by the quality of the customer service after being told several times your customer service manager are not customer facing and it’s there policy not to talk on the phone and I have to email . Well I can tell you now I have emailed I was told someone would be in touch they never were not even slightly surprised at this point. I just want to know how you feel about allowing a 70 year old pensioner to be down £230 and no one care in the slightest. I expect my refund and compensation because quite frankly this has been disgusting and going on far too long with no one caring. I am sick and tired of being lied to and being told people will be in touch and notes will be added because quite frankly no one is doing anything. Absolutely appalling ! I look forward to hearing your response if I am finally lucky enough to be privileged enough to receive one ! My order number for reference is s7295962”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,321 reviews