Name: The Range
Rating: 1.36

“It has taken over 4 weeks to get a refund for goods that never arrived. Delivery promised on 2 different dates but informed on day couldn't deliver despite having to take time off work. Now been promised full refund twice, but only received partial payment. Dreadful service.”

Helpful Report

Posted 6 years ago

“The returns process is a joke. One set of outdoor lights never worked and it took 35 minutes to get a refund. The second set worked for 2 weeks then dies. What a waste of time and money. Will be avoided in future.”

Helpful Report

Posted 6 years ago

“Bought slug pellets priced at £1.99 on shelf. After opening them noticed on receipt charged £5.99. Went back to store to inform them, took photo of product & shelf. Staff admitted priced wrong, didn’t even have £1.99 ones in stock. Told to contact customer service head office. Despite me saving them a lot of money by pricing the item correctly they wouldn’t refund me £4. More importantly customer service dreadful. Customers obviously not important to the business.”

Helpful Report

Posted 6 years ago

“Went to buy some bird feed, 4kg,feed shelved in wrong label£4.99. Took it to the till it came as difference price. The manager said 4kg and 20kg priced as £14.99. She even said customer must read before pick up the item. She even said that she saw customers filling in the wrong shelf. About 6bags in the shelf under wrong label. The manager thinks that the staff are perfect and the customers are wrong. Couldn't believe it. No more shopping at range.”

Helpful Report

Posted 6 years ago

“If you ever need a refund the good luck. Bought a bookcase early in April but we didn’t like the look so took it b@ck to our St Albans store & got an email stating 3-5 working days & your money will be refunded. After nearly 4 weeks & various promises & also being told that supervisors don’t come to the phone to discuss complaints I’m still waiting for my £69.”

Helpful Report

Posted 6 years ago

“Customer service do not listen, presume they are on a script. The Range do not take any responsibility for their customers deliveries they advise once an order has been delivered to their delivery company it is your responsibility they do supply a telephone number but after 43 and 22 minutes could not get through as XPD even though I was the next call to be answered, they do not answer and they do not give an option for delivery dates it is their date. Was advised by The Range will just leave with a neighbour I did not want that they advised I did not have an option think they are breaking GDPR as it means someone is privy to your order without permission.NOT AT ALL HELPFUL IN ARRANGING AN ALTERNATIVE DATE ACTUALLY NO HELP AT ALL. Have cancelled order, lets hope note on door works, telling them order cancelled but will not hold my breath........”

Helpful Report

Posted 6 years ago

“Plates arrived broken. Thin cardboard all the packaging that was between each one. I paid substantial amount for packaging and presumed warehouse would take due care but not the case. On- line enquiry form would not work. I was advised by a customer care worker that it was temperamental!!! No rely from social media platform when I sent photos of broken items. Phoned customer care team again. Lady could do nothing to help or wouldn’t is more the case. I paid fair and square for my items but I now have broken products and a large company unprepared to help. What an easy way to make profit! Would not recommend on-line service or weak customer care back-up as they did not get back to me or accept any responsibility for the inadequate packing. Why isn’t the employee who packaged the items so poorly being spoken to?”

Helpful Report

Posted 6 years ago

“Ordered 2 wagon wheel benches two days ago, arrived box ripped opened boxs damaged goods also the worst joinery I've ever seen, jointing loose, dowels glued in wrong position, wheels jointed badley its the worst joinery I've seen in all my years being in the trade. How can they even imagine selling these poor quality and flimsy items . I hav entries ringing them spent over a hour can't get through and there not replying to my emails. The range you should be ashamed of yourselves.”

Helpful Report

Posted 6 years ago

“Shocking customer service. Received a damaged wardrobe on 6th April, 19 days later still fighting to get a new one delivered. Continually ignored and the company and couriers they use are shocking.”

Helpful Report

Posted 6 years ago

“we brought a fish tank from the range recently that has sprung a leak this morning.after speaking to the manager of the gosport brank and head office we are appauled on the lack of care and the manners of all involved.evefy time we go to the range they never have anything u need.but as customers we are owed a duty of care.”

Helpful Report

Posted 6 years ago

“Terrible service. Supervisor unhelpful.”

Helpful Report

Posted 6 years ago

“I visited local Range store for an item which showed on website as "in stock". I couldn't find item on any shelves so queried with a cashier who checked computer and confirmed they had 3 in stock - she contacted someone from the Gardening Department who said he'd been looking for the items a few days ago for another customer but he couldn't find them and didn't know where they were ! I asked Cashier to order for me and I would pay there and then, but apparently that's not possible (???). I was told to go home and order on-line for collection the next day. I duly placed the order on-line but because I was concerned over the unusual wording of their T&C's (and also an unexpected increase in the delivery time for collection at the store) I decided to check on-line Reviews - I am so glad that I did because it seems to me that the firm is not at all interested in customer care. I have decided to purchase the item elsewhere because I would prefer to pay more and deal with a firm who has the interest of customers as one of its core value !”

Helpful Report

Posted 6 years ago

“Can you believe a retailer would treat their customers this way we ordered six dining room chairs off the website when they arrived two are damaged we contacted the customer service team (Christine) and the service is nothing short of shambolic they want to collect the two chairs then two hours after collection they will place an order for them to be replaced with delivery up to seven days (do we sit on the floor till they arrive) do they not trust their customers? We have suggested two options to them 1) we will return the two damaged chairs to the local store and swop them for new ones, answer we do not have the facility to do this. 2) We pay for two new chairs and then when delivered we send the old ones back for a refund but they want us to pay an additional £9.95 delivery for their mistake. As customers we make our choices on where we shop but the attitude of the customer services team is they couldn't care less.”

Helpful Report

Posted 6 years ago

“Can you believe a retailer would treat their customers this way we ordered six dining room chairs off the website when they arrived two are damaged we contacted the customer service team (Christine) and the service is nothing short of shambolic they want to collect the two chairs then two hours after collection they will place an order for them to be replaced with delivery up to seven days (do we sit on the floor till they arrive) do they not trust their customers? We have suggested two options to them 1) we will return the two damaged chairs to the local store and swop them for new ones, answer we do not have the facility to do this. 2) We pay for two new chairs and then when delivered we send the old ones back for a refund but they want us to pay an additional £9.95 delivery for their mistake. As customers we make our choices on where we shop but the attitude of the customer services team is they couldn't care less.”

Helpful Report

Posted 6 years ago

“Avoid at all costs! Extremely poor customer service and returns. It cost me more than the actual item cost to send back an item. They weren’t helpful over the phone or via email which sends the email address no longer monitors emails because of their new online ‘contact us’ service, which is extremely poor in its own rights.”

Helpful Report

Posted 6 years ago

“Avoid the range in falkirk, most of the items are not priced and some of the ones that's priced have the wrong price. One of the managers named Debbie omg what an attitude she has no customer relations at all! I don't know how she managed to wing herself a management position she really needs to go on a customer care and management course! The attitude she has to customers is disgusting!!”

Helpful Report

Posted 6 years ago

“Me and my friend was at the till I got my phone put to pay by Apple Pay on my phone whilst my friend answered a call from her mum which could of been an emergency! At this point the old man who worked there Friday 15th March at Wigan said you need to get off your phone for data protection! I study this in college and I have researched and there is no such policy! You can’t make someone get off their phone! Especially with it just being me and my friend. Rude and wrong”

Helpful Report

Posted 6 years ago

“Torquay Store. The prices on the shelf,that is if you can find a price,Is a rough guide,the price at the checkout is much higher,picked up 5 items 3 wrongly priced,one by £3,only purchased the 2 correctly priced one's.RIP OFF”

Helpful Report

Posted 6 years ago

“Placed an order for 2 garden chairs on 23/2 with a confirmed delivery date of 4/3. Received an email on 1/3 saying order had been cancelled as out of stock! Had purchased chairs to go with matching table which was shipped separately. Customer service no help at all and they cant tell me when they will be back in stock and its down to me to re-order when it was their mistake.”

Helpful Report

Posted 6 years ago

“Minimum wage staff are rude and unhelpful. Clearly they do not care about the customers. Goods are often mislabeled with wrong prices. Goods are cheapest quality available at highest price they can extract from their foolish customers. Store stinks because nobody can be bothered to clean it. Staff stink because they do not wash. Refund of faulty goods is not honored, but "watcha gonna do bout it mate..."”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

The Range Reviews