The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,289 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never ever use them again totally wasted time DO NOT BUY FROM THEM!!!Order nr W8996440 should be delivered in 2 days but after 5 days this useless shop was saying still in transit and didnt refunded all money even they didnt fill the contract .Bunch of idiots last time shop with them is more better shopps arround which deliver as should be !!!”

Helpful Report

Posted 6 years ago

“Missed delivery date, their delivery agents had a number of dubious excuses, which summed up was "couldn't be bothered to actually try". Contacting The Range customer services through webform lead to no response. Phone call was concluded with a commitment to sort out delivery and email me back. Nothing, not a sorry, not a date, not a "we're trying". Bottom line is I will avoid online shopping with them in future.”

Helpful Report

Posted 6 years ago

“Rude staff basically accusing you of stealing. I paid for next day delivery on an order 4th dec . I had an email saying it’s with a neighbour miles down the road . When we went to neighbours it’s not there. The range are refusing to refund me and say it is a civil matter between me and my neighbour! I will never buy from them again AVOID”

Helpful Report

Posted 6 years ago

“The manager (I believe ) David! Was just horrible . Very rude . Won't return”

Helpful Report

Posted 6 years ago

“This is the email i sent to "TheRange" with everything I went through and more I have not added below: Dear The Range I will start by saying the you are the worst company I have ever had to deal with. Firstly I saw your pop up tree on the web search which helped suit our disabled needs in my home as it is just me and my wife. We are both disabled. I purchased your pop up Christmas tree Ref: W-8288244 and paid a total of £103.94, and was expecting it to arrive on the 12th November 2018. That day came and went, so I decided to contact you for help in finding out what happened to it. The customer services at first were helpful and tried to help find my tree. The delivery company stated that they had delivered it, but hay I’m still out of a tree. I contacted my neighbours on both sides who stated that they had not seen or spoken to anyone regarding our delivery. On the blue slip the driver had put that he had left it with my neighbour at number 11, but all instructions stated that the item had to be delivered to my neighbour at number 7, that was on the instructions. But hay no delivery. So I contacted the range and spoke with Ben most times, but there was one other a male who was rude and ignorant but I cant remember his name. Whilst dealing with the various staff I was pushed from pillar to post, lied to over the phone. I was refused to speak with any member of staff higher than themselves, but when I called today (10/12/2018) the staff member went and spoke to a manger who authorised my refund, only four weeks later. I was told the range had to speak to the delivery company to prove fault, so the range would get there money back and then I would get mine. After weeks of bullshit excuses from your staff and the sending of my documents to proof my movements and signature. it was more like an interrogation every time I spoke with your guys and could here the lies from their mouths. Eventually Ben advised me that he believes me and would refund the money but for the ranges excruciating needs. I even had the delivery driver come to my house and ask me questions about the delivery. I felt threatened by his visit, which was unannounced, unwelcome and without authority. He advised me that he always signs the peoples names when dropping of a parcel if left somewhere, which he did by the way. Apparently he left it up the alleyway next to our house instead of following instructions on the delivery form. He then got in his van and left. BY THE WAY ALL OF THE VOICE CALLS ABOVE WERE RECORDED BY ME, AND I ADVISED THE STAFF WHILST I WAS ON THE PHONE THAT I WAS. I left you several weeks so I did not have to listen to your bullshit lies anymore and finally four weeks later I get a refund. But I want recompense for my ordeal. A suspect arrested by the police would have gone through the same thing as yourselves except for fingerprinting. I feel that as a gesture of good will at this time of year, you send me another of the same Christmas tree for free as that is all I want, but I will never use your services again. I will be posting this on all review sites. Yours not grateful at all DO NOT PURCHASE ANYTHING FROM THE RANGE, EVER”

Helpful Report

Posted 6 years ago

“Slow, dismissive, and unkind customer service in response to a faulty product. I know it’s cheap. But there are plenty of shops that sell similar products and treat customers with dignity and respect. Avoid if at all possible.”

Helpful Report

Posted 6 years ago

“Stupid website that just goes in circles”

Helpful Report

Posted 6 years ago

“Prices on shelf more expensive when you get to checkout assistants and managers don’t want to know RUBBISH STORE WONT BE BACK”

Helpful Report

Posted 6 years ago

“Ordered 4 benches. One was warped. Would not refund or exchange. Rubbish company. Will never shop here again. Nasty staff at Queensferry.”

Helpful Report

Posted 6 years ago

“Cannock-Tried to return some Christmas lights bought a couple of weeks ago (they were not suitable) The returns policy states 28 days however on Christmas items only 14 days so no refund possible just a store card credit for the value. This additional refund policy is not stated on the web site or on goods receipt, however there is a small notice on the customer services desk. Poor customer care poor management, caveate emptor !”

Helpful Report

Posted 6 years ago

“The worse place I've ever shopped. The manager is very rude and unhelpful. Would not recommend.”

Helpful Report

Posted 6 years ago

“Another useless company, they are supplied by harmony furnishing - not even their own stuff and just put a massive percentage cut on the stuff. they pass the order on and unforunatley as they are trying to be cheap use XPD couriers who are absolutely useless. First delivery missing half the order and what we did receive was smashed to pieces. The replacement goods are meant to be delivered today but no one is home and they refuse to let me reschedule for tomorrow. the range staff are unhelpful, not interested - telling me to speak to the courier as their supplier organised the delivery.. I cant.. I didn't order from them so they wont speak to me! Will never order from the range again!”

Helpful Report

Posted 6 years ago

“Very rude staff. No after sales care. If you have a problem with a iteam you've bought and don't have a receipt forget any help whatsoever. We were made to feel very uncomfortable and when we phoned headoffice they were just as bad ! Thank god it was only a small purchase. I would never shop there again. I really appreciate my shopping experience with John Lewis who CARE about there customers. Don't give this company your business.”

Helpful Report

Posted 6 years ago

“Still waiting for my refund and had no response to my Email. It's bad enough the service is so bad in store but to steal my money is another story”

Helpful Report

Posted 6 years ago

“Hi I cant seem to find any information on delivery return costs for furniture i received on Thursday and wasnt left with an invoice/ delivery note or receipt after signing for my products on Thursday. I am not finding store helpful as they say i ordered online and made me feel like im not a range customer as i ordered online. cant seem to find advice on how much it would cost to arrange return of my large items. Please can someone help me with this as i didnt get any confirmations of my delivery and when i previously emailed hello@therange.co.uk ...i never received a response and had to chase this up by phone. My order Number details are: Order Date: 24th Oct 2018 Order Number: W8535151 Kind Regards Christina”

Helpful Report

Posted 6 years ago

“I recently took my elderly mother in law (80 Year old) and auntie (84 years old and disabled) to the Range store in Blackburn. We spent quite a few hours shopping due to mobility issues and had to stop for refreshments in the in house cafe for a rest period for our elderly family members. Two days later we received a parking fine advising that we had stayed over the allotted 2.5hrs parking time. Surely the fact that was was parked in a disabled parking space, the fact that I was with mobility restricted people, that we spent time in the onsite cafe and that we never left the site/shop at any time should waiver the 2.5hrs parking allowance. I am absolutely disgusted with this and neither myself or my family members will visit this or any other Range stores in the future.”

Helpful Report

Posted 6 years ago

“We have been trying to obtain a Christmas lamp and wreath on display at most north west range store but when we came to purchase one we were told they were out of stock everywhere yet they are clearly on display with a price of £49.99.We even tried ordering online and got the same out of stock reply”

Helpful Report

Posted 6 years ago

“Awful staff at the customer service desk at The Range, Folkestone. Very unhelpful and couldn’t care less attitude. I was left standing there for a long time before even being acknowledged, and then when I was, they were more interested in talking to other colleagues.”

Helpful Report

Posted 6 years ago

“The Staff were excellent ,but the communication between the shop and head office are very poor.. I rang Hq and they were very damn rude......they need to do a peoples course discussing.....”

Helpful Report

Posted 6 years ago

“Went to store in Gloucester on Sunday....staff extremely rude and unhelpful.....have put feedback on line...but no response”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,289 reviews