The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannock-Tried to return some Christmas lights bought a couple of weeks ago (they were not suitable) The returns policy states 28 days however on Christmas items only 14 days so no refund possible just a store card credit for the value. This additional refund policy is not stated on the web site or on goods receipt, however there is a small notice on the customer services desk. Poor customer care poor management, caveate emptor !”

Helpful Report

Posted 7 years ago

“The worse place I've ever shopped. The manager is very rude and unhelpful. Would not recommend.”

Helpful Report

Posted 7 years ago

“Another useless company, they are supplied by harmony furnishing - not even their own stuff and just put a massive percentage cut on the stuff. they pass the order on and unforunatley as they are trying to be cheap use XPD couriers who are absolutely useless. First delivery missing half the order and what we did receive was smashed to pieces. The replacement goods are meant to be delivered today but no one is home and they refuse to let me reschedule for tomorrow. the range staff are unhelpful, not interested - telling me to speak to the courier as their supplier organised the delivery.. I cant.. I didn't order from them so they wont speak to me! Will never order from the range again!”

Helpful Report

Posted 7 years ago

“Very rude staff. No after sales care. If you have a problem with a iteam you've bought and don't have a receipt forget any help whatsoever. We were made to feel very uncomfortable and when we phoned headoffice they were just as bad ! Thank god it was only a small purchase. I would never shop there again. I really appreciate my shopping experience with John Lewis who CARE about there customers. Don't give this company your business.”

Helpful Report

Posted 7 years ago

“Still waiting for my refund and had no response to my Email. It's bad enough the service is so bad in store but to steal my money is another story”

Helpful Report

Posted 7 years ago

“Hi I cant seem to find any information on delivery return costs for furniture i received on Thursday and wasnt left with an invoice/ delivery note or receipt after signing for my products on Thursday. I am not finding store helpful as they say i ordered online and made me feel like im not a range customer as i ordered online. cant seem to find advice on how much it would cost to arrange return of my large items. Please can someone help me with this as i didnt get any confirmations of my delivery and when i previously emailed hello@therange.co.uk ...i never received a response and had to chase this up by phone. My order Number details are: Order Date: 24th Oct 2018 Order Number: W8535151 Kind Regards Christina”

Helpful Report

Posted 7 years ago

“I recently took my elderly mother in law (80 Year old) and auntie (84 years old and disabled) to the Range store in Blackburn. We spent quite a few hours shopping due to mobility issues and had to stop for refreshments in the in house cafe for a rest period for our elderly family members. Two days later we received a parking fine advising that we had stayed over the allotted 2.5hrs parking time. Surely the fact that was was parked in a disabled parking space, the fact that I was with mobility restricted people, that we spent time in the onsite cafe and that we never left the site/shop at any time should waiver the 2.5hrs parking allowance. I am absolutely disgusted with this and neither myself or my family members will visit this or any other Range stores in the future.”

Helpful Report

Posted 7 years ago

“We have been trying to obtain a Christmas lamp and wreath on display at most north west range store but when we came to purchase one we were told they were out of stock everywhere yet they are clearly on display with a price of £49.99.We even tried ordering online and got the same out of stock reply”

Helpful Report

Posted 7 years ago

“Awful staff at the customer service desk at The Range, Folkestone. Very unhelpful and couldn’t care less attitude. I was left standing there for a long time before even being acknowledged, and then when I was, they were more interested in talking to other colleagues.”

Helpful Report

Posted 7 years ago

“The Staff were excellent ,but the communication between the shop and head office are very poor.. I rang Hq and they were very damn rude......they need to do a peoples course discussing.....”

Helpful Report

Posted 7 years ago

“Went to store in Gloucester on Sunday....staff extremely rude and unhelpful.....have put feedback on line...but no response”

Helpful Report

Posted 7 years ago

“Ordered because they offered Saturday delivery and paid the extra. Got text from DHL saying it would be delivered Monday. The muppets at Range had apparently printed wrong label. Was a gift and stuff for a weekend project. Had to cancel whole order and wait 7 days for a refund, plus go out to source alternatives. First and last time I've shopped on their website.”

Helpful Report

Posted 7 years ago

“General shop comment: I asked if I could have some packaging they was throwing out to put inside a parcel I was sending as extra protection. It was Screwed up ready to throw away. Was informed boxes and packaging etc.. customers are not allowed to take Management rule. A memember of staff said because they sell boxes and bubble wrap!!! In a day and age of recycling find this very strange. Most shops are happy for you to take boxes saves them having to get rid of them and for us to be able to use boxes and packaging again should be a good thing. Obviously The Range have different ideas in this 😡”

Helpful Report

Posted 7 years ago

“Brought a bed 3 weeks ago and when husband went to get in the bed fell apart dropping him out of the bed on the floor. He has a slipped disc and is now in agony. The range won't help. Will be reporting to trading standards.”

Helpful Report

Posted 7 years ago

“Prompt delivery but worst wait time ever for customer service in response to my complaint. Still mot resolved and this delay is purely down to the time it takes for them to respond. Questions below - options: Communicated via chat, phone and email. Not just over a week at least two and only when prompted with another call.”

Helpful Report

Posted 7 years ago

“When enquiring about a £329 pound piece of furniture I was asked to wait to speak to the furniture person in charge after 15 minutes I gave up. It seems that they don't care about customers so I no longer care about the range.”

Helpful Report

Posted 7 years ago

“I ordered a product online from The Range. It was faulty - broken and not as advertised. I spoke to customer services, have sent 6 emails and 4 tweets to them and have been ignored and palmed off at every stage. Worst customer service ever.”

Helpful Report

Posted 7 years ago

“We made a complaint over two weeks, we had no reply, so tried Facebook still no reply, I would said they just didn't want to reply. As they have no excuse for the very bad service we received.”

Helpful Report

Posted 7 years ago

“shelf price showed a shelf price of £12.99 for paint. at the cash desk they wanted to charge me £13.99 a 6.8% increase. a supervisor checked the shelf price, removed it and instructed a member of staff to replace it with the a increased price of £13.99 and refused to honour the original shelf prise. needless to say I walked out without the paint.”

Helpful Report

Posted 7 years ago

“Went in yesterday for a few things, asked n assistant if they sold TV aerials, siad "she hadnt got a clue" and carried on putting stock out.”

Helpful Report

Posted 7 years ago

The Range is rated 1.4 based on 2,321 reviews