The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I can give minus 100 rating here and WARNING not to buy from range store. There customer service is so bad they continuously lie to you without actually trying to sort out the issue. I ordered dining chairs and some of them were delivered damaged, contacted customer service for returns and new chair. They arranged DPD for collection and informed once collected will send new chair. DPD never showed up and this happened several times. Finally I contacted DPD and they said they have nothing on the records for such collection. This made me angry and called customer service and they continued lying about it and the guy on other end started claiming that I'm shouting and swearing at him. He was trying not to help in every way and when asked to pass to manager, he denied and lied again about arranging to help. Nothing happened and still waiting for collection. DO NOT BUY FROM RANGE ONLINE AT ALL, ITS FRAUD AND THERE CUSTOMER SERVICE IS AWFUL AND THEY HAVE BUNCH OF LIARS DOING JOB.”

Helpful Report

Posted 7 years ago

“This company have taken my money £200 and not delivered my order. I ordered 27th May and don’t gave the table and chairs I ordered. I’m contacting the police as I class this as fraud illegally having my money and not deliveriughd goods. I’ve called numerous time. R mailed no response . Watch out the Range you are dealing with the wrong person here. I will not be treated like this. His date you steal my hard earned money .”

Helpful Report

Posted 7 years ago

“After buying a new reclining chair from the range on line option I was not amused after 3 months the base of the chair had completely broken and looked liked it has been filled on assy . I rang the range ( on hold for 37 minutes ) and was told to send to some pictures , which I did . heard nothing rang again same old story no one picks up the phone , after eventually getting though was told they has looked at the pictures and was told I had damaged the chair , not amused by the not so friendly call center operator they would not be doing anything to help , I asked to speak to his supervisor which he refused . not knowing what to do next I contacted the range customer complaints ( 22 mins wait ) they also told me the same story that I had damaged my brand new chair , no refund or exchange being offered for faulty goods . I then contacted the range resolver and emailed them all by pictures and lack of help from the range . after a few days the range contacted me and were all over the case the same person that I has been dealing with . I said to him why has a third party had to intervine to get things sorted and now your helping me , they have sent a company out to look at the chair and the is a manufacturing fault and he would contact the range the chair has now been picked up and I am now waiting for a full refund , I will never set foot or buy anything from them again”

Helpful Report

Posted 7 years ago

“Bought a gazebo with hard roof cost £599 £610 with delivery. Waited quite a few days for it then it came sat my husband spent all day putting it up to realise one panel on the roof was missing and the zip on fly net not working . I had rang them earlier to tell them as my son had ordered it she couldn’t talk to me but fuming that she could of just said don’t carry on puting it up and ring when his home . So the item is up fixed to the ground and thinking they will just send me the item missing no I’ve got to send it all back then they look at it and then either replace it or give me my money back .im fuming that a company like this can’t sort the problem out by ordering another one and swapping over the items that are faulty and replacing the one missing item . No job from customer services. I will be phoning again tomorrow for them to sort this problem otherwise they have lost a £600 sale cause of bad customer services . Cause I will want my money back Extremely bad customer services The range don’t care about their customers”

Helpful Report

Posted 7 years ago

“I went to pay for my purchases, and was told by a member of staff that I was a grandmother of my daugher. Most disgusted with the customer service on tuesday at Carmarthen. DONT USUALLY Complain about anything. Bot it hurt feelings. ESpecially when my daughter age 8,said that I was her mum and not Grandmother after.”

Helpful Report

Posted 7 years ago

“Terrible online service. My order arrived 2 weeks late despite paying extra for named day delivery. I have also had problems at the metro centre store with the staff being totally disinterested and rude. They lied to me about a product and took no responsibility whatsoever when they were caught out. While the price of their products may be reasonable, shopping at the range either on line or at a store isn't a good experience. I dont know why they can't sort out the rubbish customer service. Makes me wonder if the people who leave positive reviews have been shopping with the same company.”

Helpful Report

Posted 7 years ago

“Received this swing today, no canopy and instructions, called customer service to send me the miss parts , they refused , she said she can send someone to collect the swing on Monday then either refund or send me a new one, all I want is the missing parts,( I don't want spend another 200 mins on hold to speak to someone to ask where is the item again ,too tired , time is money .) I complained is really a bad service, she hung up the phone on me.( 3.30 pm) Thanks a lots The Range, biggest lesson learned today, never buy from this company ever again.”

Helpful Report

Posted 7 years ago

“Had the worst customer service at the metrocentre branch. A set of drawers I bought were priced wrong so I took the receipt to show them. The women on customer service was training a young lad at the time. The women in front of me was bringing a parasol back that she cudnt get to stay up so the women on the desk said she would go and get someone from that department but actually started showing the young lad how to fill in the receipts before she bothered to go and get someone, a man came back to help the women with the parasol but the other women didn’t come back so I was left standing there, so I asked the young lad to help me but he said he cudnt as he needed a supervisor, so I asked where the women had gone and he didn’t know, so waited for the man to finish with the other women and asked him to help the young lad as he cudnt serve me. Told him I was over charged for a storage unit and he said he would go and have a look at the price, he came back with 2 signs and said the drawers were for a different set of drawers which were not even there, so I said that’s misleading and I wanted them at the price the sign said, which he refused and then the other women came back behind the counter and said it was company policy to not give me any discount , as she said customers move signs all the time, I showed her my phone as my daughter had taken a photo of the drawers last Wednesday and the lower price was on then, nearly a week ago, but still she refused to help, she wouldn’t get a manger to see me and I then asked for head office customer service which she told me to go to another desk to get, very rude and unhelpful service. I proceeded to the other desk to get the number and when I got there another customer was complaint about the appalling service too. Therefore I will be returning everything I bought that day and not shopping there again and I love the store but customer service is obviously not a priority for The Range!!!!!!!!”

Helpful Report

Posted 7 years ago

“Disgusting customer service , I ordered some garden furniture a month ago and was told my goods were going to be delivered on a certain date, they never arrived. I was then given another delivery date of the 1st May and again my goods still never arrived . I rang the Range on the 2nd May who advised me that the goods were sent to the delivery company XPD on the 12 April . I then contacted XDP who advised me that my goods were returned back to the Range on the 29 April as they were damaged ......I have just spoken to a member of their ‘customer care ‘ team who advised me they have no records that the goods were returned back to me. The person I spoke to was most unhelpful and just kept saying he would look into it but was t prepared to call the delivery company but only email them. I then advised I would now like a refund, to which he replied this would take up to 14 days !! Appalling customer service ...... I would never use this company again !”

Helpful Report

Posted 7 years ago

“Awful customer service . I have phoned twice and emailed them. I ordered a variety of items costing over £400 paid 2 delivery charges as one of the items was for my daughter with a nominated day. My daughter's item eventually turned up 3 days late but I'm still waiting for my delivery. I have had to send various emails to the courier company to try and find out when my furniture will be deivered they now tell me it should be with me next Tues 8th May. The customer service at the range are totally useless I will never purchase again from this company.”

Helpful Report

Posted 7 years ago

“The worst online shopping experience I have ever had. Ordered a table for nominated day delivery. That day came and went with no contact saying it would be late. When I contacted the range they finally arranged for a different day delivery. Table turned up with box badly damaged and opened, no fixings inside. Contacted customer service again and I would have to wait 5 days for the fixings to arrive. Surprise surpise the fixings didn't turn up on the day they said they would, even though they text me to confirm day of delivery. Spoke to customer serivce and they can't help, citing that the delivery is with a 3rd party company, i suggest they look at moving their deliveires to a new company and actually dealing with this shocking level of service!!”

Helpful Report

Posted 7 years ago

“I recently purchased a patio furniture set from the online service and upon receiving it there was some damage, its been over a month now and i have still not had this resolved, all the customer services say is, this is not the right department and i get cut off or i get told someone will call me back, i have not heard anything back from them, despite my endless phone calls and emails, i would not recommend the Range to anyone.”

Helpful Report

Posted 7 years ago

“I decided on a chosen delivery day Fri. to receive a patio set and received an email to say this was not possible. I was told to wait 72 hours and the delivery people would text me regarding delivery, still no delivery and its Monday! This is the second time The Range have let me down, rubbish suppliers, don't trust them.”

Helpful Report

Posted 7 years ago

“If only could give 0 stars! Terrible booked delivery last Wednesday, nothing. Finally part of the order arrives today - avoid using at all costs”

Helpful Report

Posted 7 years ago

“I placed and order online and paid for a certain delivery date and waited in for it all day, to only find it wasn't even on its way. I ended up waiting over a week for my order and when it came it arrived with scratches on the wood. I've emailed the customer service email 3 times which gives you an automated messages stating they will endeavour to reply within 48 hours or a week for more in depth cases. Terrible service to not have had a reply in 3 weeks! I didn't even bother going through the returns process as getting the damaged product was a headache in itself!”

Helpful Report

Posted 7 years ago

“I bought The Hudson sofa bed in store at Kidderminster. I had to wait 18days for delivery. During this 18 day waiting time the price was reduced by £100 but I was not offered the reduced price. Then after delivery we opened the sofa bed box to assemble the sofa to find there were no instructions. I rang Kidderminster store and was offered a "talk through" over the phone on assembly as they too had no instructions on putting it together. I asked for the £100 discount which had been added on the item before my delivery had taken place. No-one was interested. Shocking service all round......shame on you The Range.”

Helpful Report

Posted 7 years ago

“On line shopping with this company is a farse, part of the order arrived broken and the other part never arrived at all, customer service like to say 'sorry' but are absolutely useless, I was ringing them on an off for a week and they promise to return calls but do not, I have been told my £210.00 refund for the missing part of the order will take up to 14 days to arrive back in my bank!!! with interest!!! I think not, so shop in store but stay clear of the online service it is diabolical.”

Helpful Report

Posted 7 years ago

“I am so upset and humiliated by how I was treated by staff and management in The Range, King's Lynn yesterday 16th March. I went to return a pair of faulty curtains, I had them in a big carrier bag because they were big curtains. I was having a look around the store looking for my husband. Obviously because I had a big bag I was then watched and followed by four members of staff and the security guy who also stood about four feet behind me all the time I was at the Customer Service desk!! Unfortunately I had no receipt for the curtains but I knew I had purchased them mid December and I had the card I had paid on. The sales advisor said they would have to check on the computer so I was to have a wander round the store and come back in a few minutes. Once again the security guy followed us all around the store!!! On returning to the Customer Service desk the sales advisor said I had not bought any curtains in Oct, Nov or Dec and they had not sold any of the curtains I had brought back in the whole of December. She asked if I was sure I had bought them in there even though there was a display of them in the isle behind me. She said I could bring in a bank statement but I said I had already looked at that and it only showed the total amount paid and not individual items. She said she could call management but there was no point as they would say the same that they could do nothing. I said that I did want to talk to a manager. At this stage other customers were starting to look and listen and I felt totally embarrassed especially with the security guy still standing there. Some chap appeared, and more or less relayed what the sales advisor had told us. He said for all he knew I could have bought them in a different shop then bought them back there, so with no receipt he couldn't do anything!! I couldn't believe what I was hearing. I asked him if they had definitely checked for the correct curtains. He said, well we can check again. He then said oh they had the wrong number on them. I said, so now you are confirming that I bought them in this store in mid December as I said, he agreed. I was so humiliated and upset. He didn't even apologise. The Customer Service in this store is absolutely appalling. To be treat as a criminal for returning a faulty item is disgusting. I often shop in The Range but it will be a long time if ever before I go in there again. Interestingly I have just read other posts and it seems I am not the first customer who has been treated in this way in this store!!”

Helpful Report

Posted 7 years ago

“Purchasing the product fine. Their couriers XDP are another thing. Check their ratings of 1. Won't reply to e.mails. Won't reply to telephone messages. Can't get through. Complained to the Range but no assistance given there. Will never buy again. Still waiting for delivery after 1week.”

Helpful Report

Posted 7 years ago

“Worst company in the UK, I received junk bedside and they are refusing to send replaced parts !! I sent image that show clearly what rubbish products I received but The Range have no shame and refuse to send damaged parts or make refund !! I am recommend all UK NOT WASTE MONEY AND TIME with The range as they have zero reputation 100% ignoring customers. You will cause headaches with The Range. I have image about damaged parts but I don't know how upload it”

Helpful Report

Posted 7 years ago

The Range is rated 1.4 based on 2,321 reviews