The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Liars and Scammers. Finally got them to uplift a large mirror 0n 5/1 (delivered 15/12 )that was damaged. Rang on 18/1 asking where refund was, told only received day before (!) but immediate refund would be made as I paid with PayPal. So then I started ringing as it never came through. Each time I was put on hold for between 4 to 6 minutes at premium rate, reflected in the bill I have just received for a total of 48 minutes. Then I would get a profuse apology and reassurance it was being done 'as we speak'. )n 25/1 I had had enough of the lies and opened a dispute with PayPal - just received my money back now. I believe this is a policy directed from the top: Keep everyone hanging on so we make a bit of bunce on the phone calls Lie through your teeth so we hang onto their money a bit longer Keep spinning a yarn - they might get fed up and give up so we keep their money I can only think this is the case otherwise the Management would surely have done something to mitigate the dreadful reviews Customer Services have, and the problems I have had are a common theme throughout them. Shameful and appalling. I dont know how they sleep at night. Avoid at all costs and tell anyone who will listen to do so as well.”

Helpful Report

Posted 7 years ago

“The store in Loughborough lots of stock is not priced,very often wrong price. Every time I have to check my receipt to find something wrong. I am not on my own,my husband and my son have had the same problem. The store is a joke. I've complained many times but nothing is ever done. If another store stocked what I needed I would never shop at the range again. It's a shame because the rang of stock is great,it's just a pity the management team are not up to the job. I'm sorry but this has gone on for a long time,and it's made me very angry”

Helpful Report

Posted 7 years ago

“I bought and paid for an item 2 weeks ago. Money taken from my bank account, no item delivered. Have emailed The Range twice and received automated replies, nothing more. Email sent to me on 20/1/18 saying item despatched, so where is it?”

Helpful Report

Posted 7 years ago

“I wish I had read the other reviews before using the Range online. Having ordered a sideboard online, there being nowhere to put special delivery instructions I called them to advise them that I live in a very narrow road and required a smaller than normal delivery van - no problem they said. On delivery day - guess what - couldn't be delivered as the vehicle was too big. Numerous telephone calls and emails later, with various different things being told me and no guaranteed delivery date, I finally gave up and cancelled the order and asked for a refund. I sent numerous emails asking for confirmation that I would receive a refund with no response and so had too make yet another call. A very rude, so called customer service representative put the phone down on me as I refused to take their ridiculous behaviour any longer and wanted to speak to a manager (obviously not allowed!). Unbelievably, within 5 minutes of this call I received an email informing me that I am responsible for the return of the good that I have not received, and furthermore that I will be held responsible if there is any damage! And so it goes on .... I will never use the Range again - they are unhelpful, intransigent and clearly have no concept of what customer service means!”

Helpful Report

Posted 7 years ago

“I was asking for assistance and was spoken to very rudely by staff. I reported this and management said they will sort it out. have been in again since and staff are still very rude. I very rarely ask for help but when I do I am always polite. I did not complain the second time, I will just not use the store Broadstairs again.”

Helpful Report

Posted 7 years ago

“Bought a glass tier tv stand and it exploded all over my 3 yr old daughter. Service from Tara Hancock is absolutely disgraceful. Complaint disregarded due to them not offering no warrenty on a product that apparently is my fault it exploded.. never shopping here again and making my friends and family aware. If you do shop here don’t expect any help if something goes wrong !! Disgusting service”

Helpful Report

Posted 8 years ago

“After 30 min waiting at the cashier for product price when I was ready to pay when suddenly and checked the invoice and the Christmas Tree was price £ 99.00 when it was showing ‘’sale £ 79.99’’ in it’s label. Another 25 min waiting till a rude woman came and said ‘’No it’s £ 99.00’’. I had to spend more time to go in the back of the store and show them the label. They said that price was for the display one, but nothing in the label was informing that this sale was for the display tree only, in fact it showed in bif letter ‘’sale was £99 now £79’’. This is misleading. I have photos to prove!!”

Helpful Report

Posted 8 years ago

“Bought 2 small table lamps both stopped working changed bulbs tried to chang fuses had to break the casing of the fuse but still didn’t work. The Range refused to exchange them as I had no proof of purchase had the same response from head office. Disgraceful customer service”

Helpful Report

Posted 8 years ago

“I wish I could give it no stars! The worst online shopping experience of my life. No update from the courier for a delivery time / date. Arrived unexpectedly whilst I was leaving for work. Opened the boxes for my Bronte 4 door wardrobe and found no instruction manual so couldn't check anything. 16 phone calls later and 3 emails and I managed to downloads the booklet. Checked the parts to find 4 screws missing; the 4 screws which are the first ones to be used so again couldn't do anything. Had to wait another 10 days for the screws to be delivered only to receive the whole amount of screws, clips etc again. In total I made 26 phone calls and sent 6 emails, but never received one call or email back. A terrible experience with a terrible company. Do not use them.”

Helpful Report

Posted 8 years ago

“Aftercare absolutely terrible utter rubbish don't buy onlineonline been trying for 2 months to get replacement sunlounger after leg broke still waiting”

Helpful Report

Posted 8 years ago

“Worst Online Company & Support I Have EVER Dealt With (AVOID!!) Trying to get a hold of anyone to arrange return is near on impossible, I have spent over £35 in calls and sent many emails to hello at therange.co.uk and have waited in 2 days for collection, yet the item is still packaged and has not been collected. I am now charging £25 a day in storage fees as of the 11th Sept 2017, and at the end of the month I will dispose of the item and put this into the hands of a debt collector to recover my initial cost and fees from The Range, other goods I received were damaged, and was promised partial refund if I kept them, again, never happened. Worst online company I have ever dealt with, and will never buy from again, BE WARNED you will be charged 25p a minute via mobile, waiting for them to never answer your call, because their call center is backed up with callers complaints, I spent 40 mins waiting at cost of £10 and spoke to nobody, eventually hanging up, don;t waste your time with this company, they are literally the worst I have ever dealt with. UPDATE: 30/09/2017 I contacted the local store in Southampton Monday 25th by phone and spoke to Tony in the furnishing department, and after he made some calls told me that the courier (DPDx) would be contacting me directly to arrange collection for my return of the damaged Farmhouse Sideboard, and if they did not, to call back at the weekend, they didn't contact me, so called the store again, and asked for Tony, he then told that the store manager would email them, and I asked him to have the manager contact head office also and have someone contact me, I have sent 2 letters to their head office in the past week, he told me the store manager would phone me back as soon as they had emailed the courier, no one contacted me back yet again, I have spent £35-£40 in calls, sent numerous emails (least a dozen), been in to the local store several times, and I still have this Farmhouse Sideboard packaged to go back and it's stuck in my one bed flat hallway since they should have collected on the Monday 11th September, and have no indication of when or if they will ever collect it and refund me, I have even threatened them with a debt collector, which is the route I am now planning to go to recover my money and compensation. I WILL NEVER BUY FROM THE RANGE ONLINE EVER AGAIN AND HIGHLY RECOMMEND NO ONE EVER DOES. Will you be wasting you're time contacting The Range, see below of my experience. Email: 0 Reply Letter: 0 Reply Tel: 0 Reply”

Helpful Report

Posted 8 years ago

“There customer service is terrible and they always try to wriggle out of a refund”

Helpful Report

Posted 8 years ago

“WARNING. IF YOU ORDER ONLINE, THEY DO NOT HAVE TO SEND WHAT YOU ORDERED OR PAID FOR. This company has no customer service or corporate responsibility. Little more than a scam. They sent me 8 curtains in a colour I didn't order. I tried to call 'Customer Services' for 5 days. After 35 mins on hold (no wonder, I realised why they are so busy) I got through to be told they do not guarantee either the style or colour you will be sent. I said that this was ridiculous for home decor items where the colour is crucial. The said their Terms say that they do not have to send what you order. I should repeat that: THEY DO NOT HAVE TO SEND WHAT YOU ORDER & PAY FOR. This is their T&C;s. So you will get any style or any colour and when you try to return, you cannot do it to any of their stores and you have to pay to send back to them. THEIR ONLINE COMPANY IS LITTLE MORE THAN A SCAM. This means that for those poor customers who cannot get to a store or need something they don't have in stock, they till take your money and don't have to send what you ordered. Then you will pay them to send it back. I asked to call their CEO's Chris Dawson and Nigel Oddie. I was told by Jill, their receptionist that the CEO's aren't back for 2 weeks, do not have any assistants and do not have an email as they don't use email. Seriously??????????? I recorded the conversation as it must surely be a joke....................”

Helpful Report

Posted 8 years ago

“I purchased a 3 seater sofa and a matching reclining chair, which was advertised with £50 off if purchased together. They delivered the sofa, and informed me that the chair was out of stock, and they'd inform me when it became available. It was duly delivered around 4 weeks later, BUT as I never purchased them both together, I never qualified for the £50 discount. Shocking service from after sales, who couldn't seem to understand that it wasn't my fault the chair was out of stock! Never been back in their shops.”

Helpful Report

Posted 8 years ago

“I ordered and paid £299 online for a chair that should have been delivered the same week. So far Ive made 5 phone calls to customer service. One to the courier. Two complaint emails both unanswered. The current situation is that they have no idea where the chair is and they are out of stock now. They are currently taking 3 days to do dearches to try to find missing chair and will phone me tomorrow. The service is appalling.”

Helpful Report

Posted 8 years ago

The Range is rated 1.4 based on 2,321 reviews