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The Range Reviews

1.4 Rating 2,278 Reviews
8 %
of reviewers recommend The Range
1.4
Based on 2,278 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 35%
Accurate And Undamaged Orders
Greater than 40%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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The Range 1 star review on 24th July 2025
Eleanor Smith
The Range 1 star review on 9th April 2025
Matthew Fisher
The Range 1 star review on 6th February 2025
Frustrated From Gloucestershire
The Range 1 star review on 5th January 2025
Anonymous
The Range 1 star review on 18th November 2024
Tatiana Ellis
The Range 1 star review on 18th November 2024
Tatiana Ellis
The Range 1 star review on 18th November 2024
Tatiana Ellis
281
Anonymous
Anonymous  // 01/01/2019
I called the store to confirm an item was in stock before setting off and possibly wasting a trip. They saw only 1 in stock so checked the shop floor to make sure and even held the item for me to go in and collect later that day.
Helpful Report
Posted 8 years ago
They have a good stock of items not available readily. The prices are reasonable and parking is easy.
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Posted 8 years ago
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Posted 8 years ago
I purchased a 3 seater sofa and a matching reclining chair, which was advertised with £50 off if purchased together. They delivered the sofa, and informed me that the chair was out of stock, and they'd inform me when it became available. It was duly delivered around 4 weeks later, BUT as I never purchased them both together, I never qualified for the £50 discount. Shocking service from after sales, who couldn't seem to understand that it wasn't my fault the chair was out of stock! Never been back in their shops.
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Posted 8 years ago
Good selection of furniture and household items, enjoyable to look round
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Posted 8 years ago
I ordered and paid £299 online for a chair that should have been delivered the same week. So far Ive made 5 phone calls to customer service. One to the courier. Two complaint emails both unanswered. The current situation is that they have no idea where the chair is and they are out of stock now. They are currently taking 3 days to do dearches to try to find missing chair and will phone me tomorrow. The service is appalling.
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Posted 8 years ago
Very good sercice
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Posted 8 years ago
They stock good makes of pet feed at very reasonable prices so I make a trip once a month To stock up
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Posted 8 years ago
+ Fantastic items at great prices and delivery is super quick. - No longer offer free delivery and their current website is far inferior to the previous site.
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Posted 8 years ago
I brought a picture and I couldn't find the mirror I was looking for . The store assistant looked on line to help me find it as I couldn't tenner the name of it. They will text me when it is instock again . Friendly , helpful. Went the extra mile . Feel good factor in store the staff seem happy to be there
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Posted 8 years ago
Excellent choice and value products. Great customer service and good shopping environment.
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Posted 8 years ago
Hate going in here as spend far to much because I end up buying half the store!! Great place, get everything I need and more
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Posted 8 years ago
The store is clean with everything clear to see we went to the garden section and I was pleasantly surprised by the range of different flowers. There was a long queue so they opened up 2 tills very happy
Helpful Report
Posted 8 years ago
Got outside rocking bench came flat pack that wasn't a problem I am a fully skilled motor mechanic it took me 31/2 hours to build it up nothing lined up and the instructions we about as much use as a ash tray on a motorbike how the hell they expect a normal person to build it up is beyond me
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Posted 8 years ago
It's a lovely looking store and well set out. I love the products but some of the team are unhelpful and don't seem to have enough knowledge.
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Posted 8 years ago
A great varied range of products in a friendly open atmosphere,
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Posted 8 years ago
A great varied range of products in a friendly open atmosphere,
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Posted 8 years ago
Very helpful in helping find the right product and much cheaper than other shops for same product
Helpful Report
Posted 8 years ago
The Range is rated 1.4 based on 2,278 reviews