The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,323 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a glass tier tv stand and it exploded all over my 3 yr old daughter. Service from Tara Hancock is absolutely disgraceful. Complaint disregarded due to them not offering no warrenty on a product that apparently is my fault it exploded.. never shopping here again and making my friends and family aware. If you do shop here don’t expect any help if something goes wrong !! Disgusting service”

Helpful Report

Posted 8 years ago

“It's a very nice experience to shopping in store . My Girls love you buy a school stuff All the staff was very kind .especially the lady on the till ..... I buy some house stuff My frd buy a house so beautiful gift i found on store .....”

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Posted 8 years ago

“Some great bargains in sale.wasnt overly packed was good day”

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Posted 8 years ago

“I was in yesgot some greatbargains xmas buckets reduced from 12 ponds till 2.70 a real bargain i bought 4.its a very big shop excellent craft department i went ballmena one staff was most helpfull 10/10.”

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Posted 8 years ago

“The staff was very helpful and welcoming specially towards my children. The toys on display, which they were allowed to play with made shopping a lot more nicer for them.”

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Posted 8 years ago

“Quick deliver and very helpful”

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Posted 8 years ago

“After 30 min waiting at the cashier for product price when I was ready to pay when suddenly and checked the invoice and the Christmas Tree was price £ 99.00 when it was showing ‘’sale £ 79.99’’ in it’s label. Another 25 min waiting till a rude woman came and said ‘’No it’s £ 99.00’’. I had to spend more time to go in the back of the store and show them the label. They said that price was for the display one, but nothing in the label was informing that this sale was for the display tree only, in fact it showed in bif letter ‘’sale was £99 now £79’’. This is misleading. I have photos to prove!!”

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Posted 8 years ago

“Have tried to find good quality reasonably priced extra large curtains for ages with no success, have now found them at the Range. Look great, wash and iron well and excellent price; highly recommended!”

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Posted 8 years ago

“Have tried to find good quality,extra large, reasonably priced curtains for ages with no success, eventually found them at the Range. Look great, wash and iron well and excellent price, highly recommended!”

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Posted 8 years ago

“Excellent prices. Great selection”

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Posted 8 years ago

“Bought 2 small table lamps both stopped working changed bulbs tried to chang fuses had to break the casing of the fuse but still didn’t work. The Range refused to exchange them as I had no proof of purchase had the same response from head office. Disgraceful customer service”

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Posted 8 years ago

“good quality products at a reasonable price”

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Posted 8 years ago

“GOOD STOCK, GOOD SHOP, GOOD PRICE,”

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Posted 8 years ago

“Looking online for Christmas lights everything is out of stock! Waste of time! I've ended up buying some from B & Q”

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Posted 8 years ago

“Great products, even better prices! E-mail updates throughout, quick delivery and appropriate packaging.”

Helpful Report

Posted 8 years ago

“I ordered a water stand for my tree this year for Xmas I literally ordered and got it the next day I wernt to sure at first as it looked small in the picture online but when I received the parcel it was way bigger than I expected so I know it will definitely hold my tree this year brilliant service will be using again”

Helpful Report

Posted 8 years ago

“Excellent range of goods at great prices.”

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Posted 8 years ago

“Lots of great quality items at very affordable prices. Always something new to discover in there!”

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Posted 8 years ago

“I purchased a critter keeper pet box - I would have bought 3 but of the 2 in stock 1 was broken. I asked if they could get more and although it was below stock holding staff were not able to order more. "Just keep coming back and looking" I was told. 3 months on and the only one in stock is the broken 1. I have been back numerous times. What a pathetic system!”

Helpful Report

Posted 8 years ago

“Staff are very helpful, took my number to let me know when an item I wanted was in stock and kept the item to one side for me until I could collect it.”

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Posted 8 years ago

The Range is rated 1.4 based on 2,323 reviews