The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,372 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joy at the cash till was very helpful Indeed to me and my sister. The customer who was served after us was very rude, she be littled Joy and was down right sarcastic to her. Joy was not in the wrong and still she apologized to this awful customer. She carried out her professionalism to the utmost, well done Joy😁”

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Posted 8 years ago

“I bought and paid for an item 2 weeks ago. Money taken from my bank account, no item delivered. Have emailed The Range twice and received automated replies, nothing more. Email sent to me on 20/1/18 saying item despatched, so where is it?”

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Posted 8 years ago

“Have bought a lot of furniture from The Range which I have been happy with .”

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Posted 8 years ago

“I wish I had read the other reviews before using the Range online. Having ordered a sideboard online, there being nowhere to put special delivery instructions I called them to advise them that I live in a very narrow road and required a smaller than normal delivery van - no problem they said. On delivery day - guess what - couldn't be delivered as the vehicle was too big. Numerous telephone calls and emails later, with various different things being told me and no guaranteed delivery date, I finally gave up and cancelled the order and asked for a refund. I sent numerous emails asking for confirmation that I would receive a refund with no response and so had too make yet another call. A very rude, so called customer service representative put the phone down on me as I refused to take their ridiculous behaviour any longer and wanted to speak to a manager (obviously not allowed!). Unbelievably, within 5 minutes of this call I received an email informing me that I am responsible for the return of the good that I have not received, and furthermore that I will be held responsible if there is any damage! And so it goes on .... I will never use the Range again - they are unhelpful, intransigent and clearly have no concept of what customer service means!”

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Posted 8 years ago

“I was asking for assistance and was spoken to very rudely by staff. I reported this and management said they will sort it out. have been in again since and staff are still very rude. I very rarely ask for help but when I do I am always polite. I did not complain the second time, I will just not use the store Broadstairs again.”

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Posted 8 years ago

“Bought lots of small items all were what I expected together with a prompt delivery”

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Posted 8 years ago

“Had the product we needed and sent it out very quickly”

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Posted 8 years ago

“Went to the range in carlow couldn't believe my eyes the place is huge !!! Caroline at customer service was so helpful to me she was very polite she got another staff member who was a young lad to shoe me were something was that is being looking for overall I was very happy with my first visit to the range in carlow I'll be definitely back to shop happy customer Linda from Newbridge”

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Posted 8 years ago

“This is the only source of a particular product that we wanted. We were looking for large (50 x 30 cm) and completely transparent work-surface protectors, and could only find exactly what we wanted on The Range website. They arrived very promptly and were extremely well-packaged.”

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Posted 8 years ago

“Bought a glass tier tv stand and it exploded all over my 3 yr old daughter. Service from Tara Hancock is absolutely disgraceful. Complaint disregarded due to them not offering no warrenty on a product that apparently is my fault it exploded.. never shopping here again and making my friends and family aware. If you do shop here don’t expect any help if something goes wrong !! Disgusting service”

Helpful Report

Posted 8 years ago

“It's a very nice experience to shopping in store . My Girls love you buy a school stuff All the staff was very kind .especially the lady on the till ..... I buy some house stuff My frd buy a house so beautiful gift i found on store .....”

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Posted 8 years ago

“Some great bargains in sale.wasnt overly packed was good day”

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Posted 8 years ago

“I was in yesgot some greatbargains xmas buckets reduced from 12 ponds till 2.70 a real bargain i bought 4.its a very big shop excellent craft department i went ballmena one staff was most helpfull 10/10.”

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Posted 8 years ago

“The staff was very helpful and welcoming specially towards my children. The toys on display, which they were allowed to play with made shopping a lot more nicer for them.”

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Posted 8 years ago

“Quick deliver and very helpful”

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Posted 8 years ago

“After 30 min waiting at the cashier for product price when I was ready to pay when suddenly and checked the invoice and the Christmas Tree was price £ 99.00 when it was showing ‘’sale £ 79.99’’ in it’s label. Another 25 min waiting till a rude woman came and said ‘’No it’s £ 99.00’’. I had to spend more time to go in the back of the store and show them the label. They said that price was for the display one, but nothing in the label was informing that this sale was for the display tree only, in fact it showed in bif letter ‘’sale was £99 now £79’’. This is misleading. I have photos to prove!!”

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Posted 8 years ago

“Have tried to find good quality reasonably priced extra large curtains for ages with no success, have now found them at the Range. Look great, wash and iron well and excellent price; highly recommended!”

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Posted 8 years ago

“Have tried to find good quality,extra large, reasonably priced curtains for ages with no success, eventually found them at the Range. Look great, wash and iron well and excellent price, highly recommended!”

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Posted 8 years ago

“Excellent prices. Great selection”

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Posted 8 years ago

“Bought 2 small table lamps both stopped working changed bulbs tried to chang fuses had to break the casing of the fuse but still didn’t work. The Range refused to exchange them as I had no proof of purchase had the same response from head office. Disgraceful customer service”

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Posted 8 years ago

The Range is rated 1.4 based on 2,372 reviews