The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,323 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There customer service is terrible and they always try to wriggle out of a refund”

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Posted 8 years ago

“They stock cheap extra-wide ten-part dividers which seem to be nearly impossible to find anywhere else.”

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Posted 8 years ago

“cheap folders, good customer service”

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Posted 8 years ago

“WARNING. IF YOU ORDER ONLINE, THEY DO NOT HAVE TO SEND WHAT YOU ORDERED OR PAID FOR. This company has no customer service or corporate responsibility. Little more than a scam. They sent me 8 curtains in a colour I didn't order. I tried to call 'Customer Services' for 5 days. After 35 mins on hold (no wonder, I realised why they are so busy) I got through to be told they do not guarantee either the style or colour you will be sent. I said that this was ridiculous for home decor items where the colour is crucial. The said their Terms say that they do not have to send what you order. I should repeat that: THEY DO NOT HAVE TO SEND WHAT YOU ORDER & PAY FOR. This is their T&C;s. So you will get any style or any colour and when you try to return, you cannot do it to any of their stores and you have to pay to send back to them. THEIR ONLINE COMPANY IS LITTLE MORE THAN A SCAM. This means that for those poor customers who cannot get to a store or need something they don't have in stock, they till take your money and don't have to send what you ordered. Then you will pay them to send it back. I asked to call their CEO's Chris Dawson and Nigel Oddie. I was told by Jill, their receptionist that the CEO's aren't back for 2 weeks, do not have any assistants and do not have an email as they don't use email. Seriously??????????? I recorded the conversation as it must surely be a joke....................”

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Posted 8 years ago

“Always helpful”

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Posted 8 years ago

“I called the store to confirm an item was in stock before setting off and possibly wasting a trip. They saw only 1 in stock so checked the shop floor to make sure and even held the item for me to go in and collect later that day.”

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Posted 8 years ago

“They have a good stock of items not available readily. The prices are reasonable and parking is easy.”

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Posted 8 years ago

“???? ??? ?????? ??? ???? ?????? ?? ?????? ?????? ??????? ????? ???? ????”

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Posted 8 years ago

“I purchased a 3 seater sofa and a matching reclining chair, which was advertised with £50 off if purchased together. They delivered the sofa, and informed me that the chair was out of stock, and they'd inform me when it became available. It was duly delivered around 4 weeks later, BUT as I never purchased them both together, I never qualified for the £50 discount. Shocking service from after sales, who couldn't seem to understand that it wasn't my fault the chair was out of stock! Never been back in their shops.”

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Posted 8 years ago

“Good selection of furniture and household items, enjoyable to look round”

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Posted 8 years ago

“I ordered and paid £299 online for a chair that should have been delivered the same week. So far Ive made 5 phone calls to customer service. One to the courier. Two complaint emails both unanswered. The current situation is that they have no idea where the chair is and they are out of stock now. They are currently taking 3 days to do dearches to try to find missing chair and will phone me tomorrow. The service is appalling.”

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Posted 8 years ago

“Very good sercice”

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Posted 8 years ago

“They stock good makes of pet feed at very reasonable prices so I make a trip once a month To stock up”

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Posted 8 years ago

“+ Fantastic items at great prices and delivery is super quick. - No longer offer free delivery and their current website is far inferior to the previous site.”

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Posted 8 years ago

“I brought a picture and I couldn't find the mirror I was looking for . The store assistant looked on line to help me find it as I couldn't tenner the name of it. They will text me when it is instock again . Friendly , helpful. Went the extra mile . Feel good factor in store the staff seem happy to be there”

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Posted 8 years ago

“Excellent choice and value products. Great customer service and good shopping environment.”

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Posted 8 years ago

“Hate going in here as spend far to much because I end up buying half the store!! Great place, get everything I need and more”

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Posted 8 years ago

“The store is clean with everything clear to see we went to the garden section and I was pleasantly surprised by the range of different flowers. There was a long queue so they opened up 2 tills very happy”

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Posted 8 years ago

“Got outside rocking bench came flat pack that wasn't a problem I am a fully skilled motor mechanic it took me 31/2 hours to build it up nothing lined up and the instructions we about as much use as a ash tray on a motorbike how the hell they expect a normal person to build it up is beyond me”

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Posted 8 years ago

“It's a lovely looking store and well set out. I love the products but some of the team are unhelpful and don't seem to have enough knowledge.”

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Posted 8 years ago

The Range is rated 1.4 based on 2,323 reviews