The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,278 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick deliver and very helpful”

Helpful Report

Posted 7 years ago

“After 30 min waiting at the cashier for product price when I was ready to pay when suddenly and checked the invoice and the Christmas Tree was price £ 99.00 when it was showing ‘’sale £ 79.99’’ in it’s label. Another 25 min waiting till a rude woman came and said ‘’No it’s £ 99.00’’. I had to spend more time to go in the back of the store and show them the label. They said that price was for the display one, but nothing in the label was informing that this sale was for the display tree only, in fact it showed in bif letter ‘’sale was £99 now £79’’. This is misleading. I have photos to prove!!”

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Posted 7 years ago

“Have tried to find good quality reasonably priced extra large curtains for ages with no success, have now found them at the Range. Look great, wash and iron well and excellent price; highly recommended!”

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Posted 7 years ago

“Have tried to find good quality,extra large, reasonably priced curtains for ages with no success, eventually found them at the Range. Look great, wash and iron well and excellent price, highly recommended!”

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Posted 7 years ago

“Excellent prices. Great selection”

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Posted 7 years ago

“Bought 2 small table lamps both stopped working changed bulbs tried to chang fuses had to break the casing of the fuse but still didn’t work. The Range refused to exchange them as I had no proof of purchase had the same response from head office. Disgraceful customer service”

Helpful Report

Posted 7 years ago

“good quality products at a reasonable price”

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Posted 7 years ago

“GOOD STOCK, GOOD SHOP, GOOD PRICE,”

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Posted 7 years ago

“Looking online for Christmas lights everything is out of stock! Waste of time! I've ended up buying some from B & Q”

Helpful Report

Posted 7 years ago

“Great products, even better prices! E-mail updates throughout, quick delivery and appropriate packaging.”

Helpful Report

Posted 7 years ago

“I ordered a water stand for my tree this year for Xmas I literally ordered and got it the next day I wernt to sure at first as it looked small in the picture online but when I received the parcel it was way bigger than I expected so I know it will definitely hold my tree this year brilliant service will be using again”

Helpful Report

Posted 7 years ago

“Excellent range of goods at great prices.”

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Posted 7 years ago

“Lots of great quality items at very affordable prices. Always something new to discover in there!”

Helpful Report

Posted 7 years ago

“I purchased a critter keeper pet box - I would have bought 3 but of the 2 in stock 1 was broken. I asked if they could get more and although it was below stock holding staff were not able to order more. "Just keep coming back and looking" I was told. 3 months on and the only one in stock is the broken 1. I have been back numerous times. What a pathetic system!”

Helpful Report

Posted 7 years ago

“Staff are very helpful, took my number to let me know when an item I wanted was in stock and kept the item to one side for me until I could collect it.”

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Posted 7 years ago

“Product pptions and price”

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Posted 7 years ago

“Got a good range of everything for the home at a great price.”

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Posted 7 years ago

“Wide range of goods and good quality”

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Posted 7 years ago

“I wish I could give it no stars! The worst online shopping experience of my life. No update from the courier for a delivery time / date. Arrived unexpectedly whilst I was leaving for work. Opened the boxes for my Bronte 4 door wardrobe and found no instruction manual so couldn't check anything. 16 phone calls later and 3 emails and I managed to downloads the booklet. Checked the parts to find 4 screws missing; the 4 screws which are the first ones to be used so again couldn't do anything. Had to wait another 10 days for the screws to be delivered only to receive the whole amount of screws, clips etc again. In total I made 26 phone calls and sent 6 emails, but never received one call or email back. A terrible experience with a terrible company. Do not use them.”

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Posted 7 years ago

“They have a huge selection of items and usually they have what you want or need.”

Helpful Report

Posted 7 years ago

The Range is rated 1.4 based on 2,278 reviews