The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,372 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning, I would like to put a message out to Harlow range we visited on Saturday we were greeted by a young lady on customer service who was outstanding on her service. I visited with my disabled husband We had a laugh about Halloween Christmas fireworks . She even went her way to help us to find things . If I am right Her was reshma I would be visiting the Harlow store because of her service and it was outstanding visiting the Harlow range i’ve been in all different ranges but this Harlow store range stands out on the service and on the floor helpers. Me and my husband are very Happy with the service . To the manager and Harlow store you have a outstanding customer service young lady who dropped her bits and came and said hello and a warm welcome. Well done reshma. My name is Amanda and Scott”

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Posted 7 years ago

“Lots of products.Some of them in chaotic state,missing prices,unclare labels”

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Posted 7 years ago

“Prompt delivery but worst wait time ever for customer service in response to my complaint. Still mot resolved and this delay is purely down to the time it takes for them to respond. Questions below - options: Communicated via chat, phone and email. Not just over a week at least two and only when prompted with another call.”

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Posted 7 years ago

“I ordered a batch of glass paints and they were delivered 2 days earlier than expected and they were packaged well.”

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Posted 7 years ago

“When enquiring about a £329 pound piece of furniture I was asked to wait to speak to the furniture person in charge after 15 minutes I gave up. It seems that they don't care about customers so I no longer care about the range.”

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Posted 7 years ago

“A good wide and varied choice of products. Polite and helpful staff who all seem to have good product knowledge, which is always helpful if your not to sure about a product. clean, well laid out and always well lit.”

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Posted 7 years ago

“I ordered a product online from The Range. It was faulty - broken and not as advertised. I spoke to customer services, have sent 6 emails and 4 tweets to them and have been ignored and palmed off at every stage. Worst customer service ever.”

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Posted 7 years ago

“very competitive prices”

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Posted 7 years ago

“I ordered several items of furniture. They were promptly delivered from the Blackburn store and delivery men were excellent. Highly recommend.”

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Posted 7 years ago

“We made a complaint over two weeks, we had no reply, so tried Facebook still no reply, I would said they just didn't want to reply. As they have no excuse for the very bad service we received.”

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Posted 7 years ago

“shelf price showed a shelf price of £12.99 for paint. at the cash desk they wanted to charge me £13.99 a 6.8% increase. a supervisor checked the shelf price, removed it and instructed a member of staff to replace it with the a increased price of £13.99 and refused to honour the original shelf prise. needless to say I walked out without the paint.”

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Posted 7 years ago

“Went in yesterday for a few things, asked n assistant if they sold TV aerials, siad "she hadnt got a clue" and carried on putting stock out.”

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Posted 7 years ago

“Bought a bargain 3 wicker baskets for £9.99.”

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Posted 8 years ago

“They didn't have my items in stock, so a very helpful shop assistant went out of her way to assist me. She was already busy doing something else, but she stopped to help. She was very polite and helpful. Says 7/14 days wait for delivery to store, so not too long of a wait.”

Helpful Report

Posted 8 years ago

“the customer service in store was non existent. Beth on customer service is in the wrong job , she looks bored and indifferent towards customers The staff behind the desk and there where three of them were involved in one customer service enquiry. I'm disabled and stood in that que for what seemed like hours She asked me when I purchased my kettle which as developed a fault I gave her the till receipt , and asked why I hadn't returned it within 28 days we I replied it wasn't faulty then , which to this she directed me to get a new one like for like , so I went to the aisle to get one but it was taped of due to stock movement I looked around the store and found a lovely lady who was willing to help she went to the warehouse and returned saying they had no stock . So I thought I'll have to get one somewhere else , retired to the desk to be told no refund on the card I add paid on only a gift card refund because company policy”

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Posted 8 years ago

“i havent recieved my snooker table . its been 5 days and it clearly said that it would be delivered in 2 days. still havent got it”

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Posted 8 years ago

“Ignorant bunch of money grabbing… Ignorant bunch of money grabbing ********* !! Dont ever buy a sofa from them. Honestly they dont give a S*** about anything but money and dont give a dam about customer service. I bought a sofa from the a few years ago (should have learnt my lesson yes) and the one in the store was lovely, long enough for me to lie on and very comfy. I bought and paid for it. The one that arrived was about a foot shorter, had what looked like water stains on it and the delivery guys scraped every piece of wallpaper on the stairs on the way up. (although the new delivery guy is very good). I got given £50 which didnt cover the rants and raves from my landlord let alone the wallpaper. Also turned out the one in store was a 3 seater with 2 cushions and the one i received was also 2 cushions but a 2 seater, it was far too late and i couldnt be bothered with the hassle or stress of further complaints by then as i was quite unwell at the time. So, then, stupidly i sat on a lovely comfy faux leather sofa in the truro store which was a recliner and thought how comfortable it was and how easy it was to recline. The one i received was very different. It was hard, bloomin uncomfortable and even a rugby player would have had issues trying to push back the recliner. Being disabled I had to send it back as it was just not fit for purpose. I was then told i would lose another £30 on delivery charge and £40 on the item as they would take 10% off what i paid for having returned it. I tried and tried to get in touch by email with hq and they cant even be bothered to reply. Ive escalated this to the credit card company, the ombudsman and leaving this review so others know to AVOID this company when buying sofas !!”

Helpful Report

Posted 8 years ago

“Too complicated a returns policy, very slow to refund”

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Posted 8 years ago

“I returned a faulty item to the Perth branch for an exchange & was advised to take another from the shelf & return to the till. Unfortunately there were none on display so I asked an assistant if there were any in the stockroom where upon she simply replied 'no' & walked off. I returned to to the customer desk & asked to speak to the manager who took me back to the display of items to confirm that the item I had wasn't there. Unfortunately I no longer had the receipt & was told that I could have purchased the item anywhere & without the receipt she was not even prepared to exchange it despite the Company who's item it was advised me to return it to the store as it is under guarantee. I am sixty years old & have never been so humiliated in my life. I will never set foot in that store again!!!”

Helpful Report

Posted 8 years ago

“I went to the cardiff store on newprot road today , and felt sorry for the girl working behind customer service , she was only young and had called all members of staff to the front of the store over 3 times and only one girl came so she had to get , the plants etc in on her own with another young girl , whilst run customer service and do the announcements for customers still shopping , as it was closing time and also it was like nobody wanted to listen to her because she was young she had asked people to take there stuff for departments because I over hearded and they said yes and pretended they was busy and walked off , this young girl deserves a medal for her shift tonight , i was amazed with how well spoken and mannered she was after having to stress about announcing things and calling for help when nobody but one girl came , very appalled with the way the range cardiff is managed think some new management should be put into place :| shocking experience if it wasnt for the young girl at customer service i would have left and left all my goods with too.”

Helpful Report

Posted 8 years ago

The Range is rated 1.4 based on 2,372 reviews