The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,278 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have no need to shop any where else. Most things you require are in this store. Only complaint is that so many people go upstairs to toilets which are on ground floor. A few notices around the ground floor and lift would avoid this problem. I was in the restaurant yesterday when I was asked three times for toilets. There is a notice on back doors but you don't see it till you get upstairs. Makes people angry.”

Helpful Report

Posted 7 years ago

“I was looking for a gift for my son daughter anniversary I just didn't no what to get unroll this lady called Anita from Fenton range was there to help me she was brill pleasant and she new what I had in mind she was absolutely brill what a lovely girl I would go there always now hope I bump into that girl again”

Helpful Report

Posted 7 years ago

“Received this swing today, no canopy and instructions, called customer service to send me the miss parts , they refused , she said she can send someone to collect the swing on Monday then either refund or send me a new one, all I want is the missing parts,( I don't want spend another 200 mins on hold to speak to someone to ask where is the item again ,too tired , time is money .) I complained is really a bad service, she hung up the phone on me.( 3.30 pm) Thanks a lots The Range, biggest lesson learned today, never buy from this company ever again.”

Helpful Report

Posted 7 years ago

“The products are great value for money and they sell pretty much everything. We went in to buy some photo frames and we're surprised by the range and quality for the price. Will be going back again”

Helpful Report

Posted 7 years ago

“A well lit store with a wonderful arrange of goods to suit every taste. Staff very helpful and pleasant. Hope to be back soon as one could not see everything with one visit.. wishing you every success in Portadown.joj”

Helpful Report

Posted 7 years ago

“Great prices and range of products . Helpful staff”

Helpful Report

Posted 7 years ago

“Had the worst customer service at the metrocentre branch. A set of drawers I bought were priced wrong so I took the receipt to show them. The women on customer service was training a young lad at the time. The women in front of me was bringing a parasol back that she cudnt get to stay up so the women on the desk said she would go and get someone from that department but actually started showing the young lad how to fill in the receipts before she bothered to go and get someone, a man came back to help the women with the parasol but the other women didn’t come back so I was left standing there, so I asked the young lad to help me but he said he cudnt as he needed a supervisor, so I asked where the women had gone and he didn’t know, so waited for the man to finish with the other women and asked him to help the young lad as he cudnt serve me. Told him I was over charged for a storage unit and he said he would go and have a look at the price, he came back with 2 signs and said the drawers were for a different set of drawers which were not even there, so I said that’s misleading and I wanted them at the price the sign said, which he refused and then the other women came back behind the counter and said it was company policy to not give me any discount , as she said customers move signs all the time, I showed her my phone as my daughter had taken a photo of the drawers last Wednesday and the lower price was on then, nearly a week ago, but still she refused to help, she wouldn’t get a manger to see me and I then asked for head office customer service which she told me to go to another desk to get, very rude and unhelpful service. I proceeded to the other desk to get the number and when I got there another customer was complaint about the appalling service too. Therefore I will be returning everything I bought that day and not shopping there again and I love the store but customer service is obviously not a priority for The Range!!!!!!!!”

Helpful Report

Posted 7 years ago

“Disgusting customer service , I ordered some garden furniture a month ago and was told my goods were going to be delivered on a certain date, they never arrived. I was then given another delivery date of the 1st May and again my goods still never arrived . I rang the Range on the 2nd May who advised me that the goods were sent to the delivery company XPD on the 12 April . I then contacted XDP who advised me that my goods were returned back to the Range on the 29 April as they were damaged ......I have just spoken to a member of their ‘customer care ‘ team who advised me they have no records that the goods were returned back to me. The person I spoke to was most unhelpful and just kept saying he would look into it but was t prepared to call the delivery company but only email them. I then advised I would now like a refund, to which he replied this would take up to 14 days !! Appalling customer service ...... I would never use this company again !”

Helpful Report

Posted 7 years ago

“Awful customer service . I have phoned twice and emailed them. I ordered a variety of items costing over £400 paid 2 delivery charges as one of the items was for my daughter with a nominated day. My daughter's item eventually turned up 3 days late but I'm still waiting for my delivery. I have had to send various emails to the courier company to try and find out when my furniture will be deivered they now tell me it should be with me next Tues 8th May. The customer service at the range are totally useless I will never purchase again from this company.”

Helpful Report

Posted 7 years ago

“The worst online shopping experience I have ever had. Ordered a table for nominated day delivery. That day came and went with no contact saying it would be late. When I contacted the range they finally arranged for a different day delivery. Table turned up with box badly damaged and opened, no fixings inside. Contacted customer service again and I would have to wait 5 days for the fixings to arrive. Surprise surpise the fixings didn't turn up on the day they said they would, even though they text me to confirm day of delivery. Spoke to customer serivce and they can't help, citing that the delivery is with a 3rd party company, i suggest they look at moving their deliveires to a new company and actually dealing with this shocking level of service!!”

Helpful Report

Posted 7 years ago

“I recently purchased a patio furniture set from the online service and upon receiving it there was some damage, its been over a month now and i have still not had this resolved, all the customer services say is, this is not the right department and i get cut off or i get told someone will call me back, i have not heard anything back from them, despite my endless phone calls and emails, i would not recommend the Range to anyone.”

Helpful Report

Posted 7 years ago

“I decided on a chosen delivery day Fri. to receive a patio set and received an email to say this was not possible. I was told to wait 72 hours and the delivery people would text me regarding delivery, still no delivery and its Monday! This is the second time The Range have let me down, rubbish suppliers, don't trust them.”

Helpful Report

Posted 7 years ago

“Fast and friendly service and helped carry out a large garden ornament to my car, great service from the Canterbury branch.”

Helpful Report

Posted 7 years ago

“Bought a gorgeous floor lamp which was very reasonable in price”

Helpful Report

Posted 7 years ago

“Love the Range, plenty of variety 👍”

Helpful Report

Posted 7 years ago

“If only could give 0 stars! Terrible booked delivery last Wednesday, nothing. Finally part of the order arrives today - avoid using at all costs”

Helpful Report

Posted 7 years ago

“A very quick easy to use website. Great prices and products. Would use again and highly recommend to family and friends.”

Helpful Report

Posted 7 years ago

“I placed and order online and paid for a certain delivery date and waited in for it all day, to only find it wasn't even on its way. I ended up waiting over a week for my order and when it came it arrived with scratches on the wood. I've emailed the customer service email 3 times which gives you an automated messages stating they will endeavour to reply within 48 hours or a week for more in depth cases. Terrible service to not have had a reply in 3 weeks! I didn't even bother going through the returns process as getting the damaged product was a headache in itself!”

Helpful Report

Posted 7 years ago

“Very helpful in finding what u was looking for.”

Helpful Report

Posted 7 years ago

“They resolved a return issue for me . The manager at the Ballymena store was helpful and apologetic. I am happy with the customer service I received at the range.”

Helpful Report

Posted 7 years ago

The Range is rated 1.4 based on 2,278 reviews