Name: The Range
Rating: 1.36

“polite and efficient service at the Range eastbourne. thank you Sarah”

Posted 7 years ago

“we brought a fish tank from the range recently that has sprung a leak this morning.after speaking to the manager of the gosport brank and head office we are appauled on the lack of care and the manners of all involved.evefy time we go to the range they never have anything u need.but as customers we are owed a duty of care.”

Helpful Report

Posted 7 years ago

“Terrible service. Supervisor unhelpful.”

Helpful Report

Posted 7 years ago

“I visited local Range store for an item which showed on website as "in stock". I couldn't find item on any shelves so queried with a cashier who checked computer and confirmed they had 3 in stock - she contacted someone from the Gardening Department who said he'd been looking for the items a few days ago for another customer but he couldn't find them and didn't know where they were ! I asked Cashier to order for me and I would pay there and then, but apparently that's not possible (???). I was told to go home and order on-line for collection the next day. I duly placed the order on-line but because I was concerned over the unusual wording of their T&C's (and also an unexpected increase in the delivery time for collection at the store) I decided to check on-line Reviews - I am so glad that I did because it seems to me that the firm is not at all interested in customer care. I have decided to purchase the item elsewhere because I would prefer to pay more and deal with a firm who has the interest of customers as one of its core value !”

Helpful Report

Posted 7 years ago

“Can you believe a retailer would treat their customers this way we ordered six dining room chairs off the website when they arrived two are damaged we contacted the customer service team (Christine) and the service is nothing short of shambolic they want to collect the two chairs then two hours after collection they will place an order for them to be replaced with delivery up to seven days (do we sit on the floor till they arrive) do they not trust their customers? We have suggested two options to them 1) we will return the two damaged chairs to the local store and swop them for new ones, answer we do not have the facility to do this. 2) We pay for two new chairs and then when delivered we send the old ones back for a refund but they want us to pay an additional £9.95 delivery for their mistake. As customers we make our choices on where we shop but the attitude of the customer services team is they couldn't care less.”

Helpful Report

Posted 7 years ago

“Can you believe a retailer would treat their customers this way we ordered six dining room chairs off the website when they arrived two are damaged we contacted the customer service team (Christine) and the service is nothing short of shambolic they want to collect the two chairs then two hours after collection they will place an order for them to be replaced with delivery up to seven days (do we sit on the floor till they arrive) do they not trust their customers? We have suggested two options to them 1) we will return the two damaged chairs to the local store and swop them for new ones, answer we do not have the facility to do this. 2) We pay for two new chairs and then when delivered we send the old ones back for a refund but they want us to pay an additional £9.95 delivery for their mistake. As customers we make our choices on where we shop but the attitude of the customer services team is they couldn't care less.”

Helpful Report

Posted 7 years ago

“staff were very helpful when asked questions in shop and Kenton on till pleasant, would just like all items showing prices some missing on the craft section”

Helpful Report

Posted 7 years ago

“I ordered an item as a birthday gift for my daughter on 21/3/19 I was given delivery date of 28th (her birthday was 27th,so thought ok,it was something she wanted,it finally arrived evening of 3rd April. Trying to speak to anyone was hopeless the customer service was a joke. Jill”

Helpful Report

Posted 7 years ago

“Avoid at all costs! Extremely poor customer service and returns. It cost me more than the actual item cost to send back an item. They weren’t helpful over the phone or via email which sends the email address no longer monitors emails because of their new online ‘contact us’ service, which is extremely poor in its own rights.”

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Posted 7 years ago

“Avoid the range in falkirk, most of the items are not priced and some of the ones that's priced have the wrong price. One of the managers named Debbie omg what an attitude she has no customer relations at all! I don't know how she managed to wing herself a management position she really needs to go on a customer care and management course! The attitude she has to customers is disgusting!!”

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Posted 7 years ago

“Me and my friend was at the till I got my phone put to pay by Apple Pay on my phone whilst my friend answered a call from her mum which could of been an emergency! At this point the old man who worked there Friday 15th March at Wigan said you need to get off your phone for data protection! I study this in college and I have researched and there is no such policy! You can’t make someone get off their phone! Especially with it just being me and my friend. Rude and wrong”

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Posted 7 years ago

“Torquay Store. The prices on the shelf,that is if you can find a price,Is a rough guide,the price at the checkout is much higher,picked up 5 items 3 wrongly priced,one by £3,only purchased the 2 correctly priced one's.RIP OFF”

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Posted 7 years ago

“Placed an order for 2 garden chairs on 23/2 with a confirmed delivery date of 4/3. Received an email on 1/3 saying order had been cancelled as out of stock! Had purchased chairs to go with matching table which was shipped separately. Customer service no help at all and they cant tell me when they will be back in stock and its down to me to re-order when it was their mistake.”

Helpful Report

Posted 7 years ago

“Minimum wage staff are rude and unhelpful. Clearly they do not care about the customers. Goods are often mislabeled with wrong prices. Goods are cheapest quality available at highest price they can extract from their foolish customers. Store stinks because nobody can be bothered to clean it. Staff stink because they do not wash. Refund of faulty goods is not honored, but "watcha gonna do bout it mate..."”

Helpful Report

Posted 7 years ago

“I purchased a tv unit in November and by early February it had massive cracks all along the back. Within the 30 days of receiving this I checked and this was in fine condition. When speaking to them this week they have said they is nothing they can do as it’s out the time frame. Personally I think it’s disgraceful they can’t even offer anything of good will as a returning customer, I will not be rushing back anytime soon.”

Helpful Report

Posted 7 years ago

“Yet again another bad experience at range Harlow. Not only staff are rude and unhelpful but today was unable to exchange a wrong size picture frame that i purchased in error. I required same product but smaller size. Item was still unused and in packaging. Reason for refusal receipt out of date by 1 week. I will now boycott out of principal many other shops that are happy to assist and keep customers happy.”

Helpful Report

Posted 7 years ago

“Please avoid using the range at all costs. We placed an order for 2 wardrobes and a bed. Both wardrobes were damaged and the bed never arrived when it was promised. We had to constantly chase up what was happening, never had anybody call us back. Poor customer service, in fact the worst i have ever received. Waste of time escalating our complaint as they are not willing to offer anything reasonable and in fact ignored most of what we had said. Mangers are not customer facing so we ended up excepting damaged goods and waiting 2 weeks for a refund for the bed. Unless we chased up our missing bed we would have never known that it wouldn't have arrived until the end of Feb, our order was placed in December!! They constantly tell you how it's a third party company providing the goods but they are very quick to take the money on behalf of this company. The issue you will have is ever seeing ur money again and being given either no goods or damaged goods. The one star has only been selected because it won't let me type anything at all without it. They deserve no stars at all for the amount of stress and money loss they caused us!”

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Posted 7 years ago

“Went to the Leeds store today well I tried the car Park now has height barriers so my wheelchair accessible van would not fit under. Would mean parking other end of car park as it was really cold just turned round and drove away, shame really looking forward to visiting not been for few months”

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Posted 7 years ago

“We bought a 3seater sofa and a 2seater sofa and an armchair, they did not bring it when they said they would we had to keep chasing them up about it, but when they finally came we found all sorts wrong for instance the arm chair arms, one was higher than the other and was out of proportion but also if they weren’t propped against anything they would easily capsize if you leaned on them. We made several calls to tell them but they just kept saying nothing is wrong with rather than coming to see, but in the end they just fed us up because they didn’t want to do anything about it. So now I will not shop from the Range anymore especially for their furniture, all you get is hassle..they are ONE BIG NIGHTMARE!!!!!!”

Helpful Report

Posted 7 years ago

“Went to the warrington store today, I picked up 2 toy items advertised at 7.99 each only to get them to the till and be told they were 19.99. I was told the manager (john) was informed and instructed the staff to remove them from the shelves and get the priced up correctly. John made no appearance whatsoever. I either paid 19.99 or not at all. I am absolutely disgusted at the customer service within this store, your managers and staff need to be educated. I for one will never be shopping at the range again.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email

The Range Reviews