The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,278 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Storm Callum had caused a lot of flooding in Carmarthen so was pleased to find the store open and wonderfully stocked. A big thankyou to Alex at the checkout who was courteous and very helpful with the packing , we had purchased a lot of goods. Keep up the good work.”

Helpful Report

Posted 6 years ago

“Loads of choice had my 10 years old granddaughter with me who loved the experience and got lots of quirky things, The staff were very friendly and help full Amy who served us in the Darlington store was very pleasant so thankyou for a good shopping experience will definitely use The Range again”

Helpful Report

Posted 6 years ago

“Went to store in Gloucester on Sunday....staff extremely rude and unhelpful.....have put feedback on line...but no response”

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Posted 6 years ago

“Ordered because they offered Saturday delivery and paid the extra. Got text from DHL saying it would be delivered Monday. The muppets at Range had apparently printed wrong label. Was a gift and stuff for a weekend project. Had to cancel whole order and wait 7 days for a refund, plus go out to source alternatives. First and last time I've shopped on their website.”

Helpful Report

Posted 6 years ago

“General shop comment: I asked if I could have some packaging they was throwing out to put inside a parcel I was sending as extra protection. It was Screwed up ready to throw away. Was informed boxes and packaging etc.. customers are not allowed to take Management rule. A memember of staff said because they sell boxes and bubble wrap!!! In a day and age of recycling find this very strange. Most shops are happy for you to take boxes saves them having to get rid of them and for us to be able to use boxes and packaging again should be a good thing. Obviously The Range have different ideas in this 😡”

Helpful Report

Posted 6 years ago

“Brought a bed 3 weeks ago and when husband went to get in the bed fell apart dropping him out of the bed on the floor. He has a slipped disc and is now in agony. The range won't help. Will be reporting to trading standards.”

Helpful Report

Posted 6 years ago

“Good morning, I would like to put a message out to Harlow range we visited on Saturday we were greeted by a young lady on customer service who was outstanding on her service. I visited with my disabled husband We had a laugh about Halloween Christmas fireworks . She even went her way to help us to find things . If I am right Her was reshma I would be visiting the Harlow store because of her service and it was outstanding visiting the Harlow range i’ve been in all different ranges but this Harlow store range stands out on the service and on the floor helpers. Me and my husband are very Happy with the service . To the manager and Harlow store you have a outstanding customer service young lady who dropped her bits and came and said hello and a warm welcome. Well done reshma. My name is Amanda and Scott”

Helpful Report

Posted 6 years ago

“Lots of products.Some of them in chaotic state,missing prices,unclare labels”

Helpful Report

Posted 6 years ago

“Prompt delivery but worst wait time ever for customer service in response to my complaint. Still mot resolved and this delay is purely down to the time it takes for them to respond. Questions below - options: Communicated via chat, phone and email. Not just over a week at least two and only when prompted with another call.”

Helpful Report

Posted 6 years ago

“I ordered a batch of glass paints and they were delivered 2 days earlier than expected and they were packaged well.”

Helpful Report

Posted 6 years ago

“When enquiring about a £329 pound piece of furniture I was asked to wait to speak to the furniture person in charge after 15 minutes I gave up. It seems that they don't care about customers so I no longer care about the range.”

Helpful Report

Posted 6 years ago

“A good wide and varied choice of products. Polite and helpful staff who all seem to have good product knowledge, which is always helpful if your not to sure about a product. clean, well laid out and always well lit.”

Helpful Report

Posted 6 years ago

“I ordered a product online from The Range. It was faulty - broken and not as advertised. I spoke to customer services, have sent 6 emails and 4 tweets to them and have been ignored and palmed off at every stage. Worst customer service ever.”

Helpful Report

Posted 6 years ago

“very competitive prices”

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Posted 6 years ago

“I ordered several items of furniture. They were promptly delivered from the Blackburn store and delivery men were excellent. Highly recommend.”

Helpful Report

Posted 6 years ago

“We made a complaint over two weeks, we had no reply, so tried Facebook still no reply, I would said they just didn't want to reply. As they have no excuse for the very bad service we received.”

Helpful Report

Posted 6 years ago

“shelf price showed a shelf price of £12.99 for paint. at the cash desk they wanted to charge me £13.99 a 6.8% increase. a supervisor checked the shelf price, removed it and instructed a member of staff to replace it with the a increased price of £13.99 and refused to honour the original shelf prise. needless to say I walked out without the paint.”

Helpful Report

Posted 6 years ago

“Went in yesterday for a few things, asked n assistant if they sold TV aerials, siad "she hadnt got a clue" and carried on putting stock out.”

Helpful Report

Posted 6 years ago

“Bought a bargain 3 wicker baskets for £9.99.”

Helpful Report

Posted 6 years ago

“They didn't have my items in stock, so a very helpful shop assistant went out of her way to assist me. She was already busy doing something else, but she stopped to help. She was very polite and helpful. Says 7/14 days wait for delivery to store, so not too long of a wait.”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,278 reviews