The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,379 Reviews

8 %

of reviewers recommend The Range

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1.4

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Email

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The Range 1 star review on 16th January 2026

George Roland

The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I put a complaint on here about 3 weeks ago, we are still waiting replacements for damaged top of chest of drawers and both sides of wardrobe that was also damaged when opening (not caused by the delivery co, packaged damaged by The Range). We have spent the last hour listening to music, no one answers the phone or emails. This is a disgusting company, do not purchase anything that has to be delivered. Goods and customer service are terrible. Trading standards should close this company down. Appalling service.”

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Posted 6 years ago

“You won't get anywhere trying to call customer services....and they put the phone down on you...DO NOT BUY ONLINE....they send damaged goods and then ignore you”

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Posted 6 years ago

“Never answer phone at customer services been trying for 4 days. They dont reply to emails. I've had half my order delivered. Will never use online the range again. Store at barnsley are trying to help but the online custom isn't part of them. Head office has a receptionist who just puts phone down. Shocking service”

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Posted 6 years ago

“AWFUL, they do not answer the phone, nor reply to emails, and they lie :) go somewhere else”

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Posted 6 years ago

“Ordered ten garlands. Recieved bent and 5 had a quarter of the garland missing. Also paid for next day delivery which didnt turn up when it was stated.”

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Posted 6 years ago

“Unfortunately, I had an awful experience. I bought 2 big couch cushions on 10/11/2019 for my son's couch. Because they didn't match with the color I returned them on 15/11 to the store. All the labels were in place and I had kept them in the range big bag, every day. The supervisor at the store refused to accept the return with the excuse that they smell food.!!! This excuse was very subjective, I and my husband didn't smell anything. I asked the manager of the store to smell them but she refused. I said to request a third person, a customer to smell them and then decide, they refused again. I don't know why they smell food, maybe she has eaten food before, or the litter smell but definitely not the cushions. It was a very bad experience because the reason they use to refuse the refund was unjustified and was very subjective. Since I returned the cushions in the original package I couldn't see any reason for refusing the return. Terrible experience, I won't recommend again this store!!”

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Posted 6 years ago

“I purchased a solar string lighting set in the summer 2019 after 6 weeks they stopped working. On inspection a wire inside had come loose. Although this is obviously a Range product they will not replace or refund my money as I did not sadly keep the receipt and as paid cash cannot prove purchase!! NEVER BUYING A THE RANGE PRODUCT AGAIN.!!!! Poor show. Waste of £11.99”

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Posted 6 years ago

“In brief: Placed an order for furniture. Received message for delivery time slot. Took time off for delivery. Delivery did not arrive. Not contact from the range or courier company. After a week was told that furniture was damaged. Asked for when a replacement could be sent. Two days later told no replacement and will be issued refund. Delivery charge not refunded even though no delivery was made! Terrible service and almost non existent communication.”

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Posted 6 years ago

“The Range at Darlington Retail Park.So disrespectful today, they had 2 mins silence at 11am for rememberence day with there loud music playing during silence in shop. Couldn’t they have turned the music off.”

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Posted 6 years ago

“Very disappointed with this company who claims next day delivery! I paid the full postage price which was twice the amount of the item I bought from Range. I ordered it 4 days ago and it still hasn't arrived. Apparently it is arriving today! I have contacted The Range to find out what happened. I wont be using this company again or recommend them.”

Helpful Report

Posted 6 years ago

“Avoid this sham company. Will never enter this store again let alone buy from it again. Spent a thousand pound on some sofas, told would be delivered within 10 days and paid my £20 for the privilege. Day before delivery get rid of the old sofas and spend night watching tv sitting on the floor. Delivery day go to track my delivery and find order cancelled as damaged. Spend 20 minuets trying to speak to customer services to find out what is happing with my order only to be told it is cancelled because it was damaged. I know the order was cancelled because of damage it said so on the track my delivery site and hence the call. Again, I said what is happening with my order, 5 times I asked and 5 times I was told the same answer it was cancelled due to damage. I ask to speak to a manager or someone that could tell me what was happening with my order and told no manager would speak to me. Told them to cancel the order and refund my money. When I asked how long before the money would be refunded into my account was told 2 weeks as they had to wait for the sofas to be returned to them and only then would they refund my money. The customer service is non-existent, just a robot chanting the same mantra. Now cost me a day of work and no furniture until I get a refund and buy elsewhere. Only wish I could return the garden furniture I spent thousands on this year. Will never enter this store again let alone buy from it again.”

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Posted 6 years ago

“I love visiting The Range. An excellent choice of Christmas and craft items. I've also bought about four pieces of their framed art work for my kitchen. If I won the lottery I would spend a fortune in that place!”

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Posted 6 years ago

“Very happy with my two sofas,but what you are not told in-store when buying is that they are delivered in boxes and you have to assemble them yourself,Not an easy job for two 80 yr old pensioners,Think the staff that are in the furniture department should make people aware of this”

Helpful Report

Posted 6 years ago

“This company has completely wrong customer priorities. If you buy furniture from the shop you pay £35 delivery and get it delivered in two weeks, but if you buy online you get it delivered in half the time and only pay £ 9:99 delivery. Good luck trying to talk to customer services on the phone...”

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Posted 6 years ago

“Do not purchase furniture from the Range. The only reason I gave 1 star is there wasn't a zero option! Wardrobe, chest of drawers delivered last week, both items damaged (but not by the delivery people as the damage was inside the boxes). I have phoned customer care 3 times and sent pictures of the damaged items but nobody is returning calls or responding like they have promised. The items cannot be assembled without these parts and the parts of the wardrobe are now on the floor in our lounge!! A very unhappy customer!!!”

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Posted 7 years ago

“Brenda the assistant manager is what is wrong. I'll never ever shop there again, I spend every day in your store and I am tired of her rude manner ☹ Brenda learn some people skills and learn to be nice you nasty unprofessional woman....and dont make people feel unwelcome 😡 she's a thorn to the team otherwise it would be lovely in there”

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Posted 7 years ago

“The Range, castle retail park. Shocking service and worst of all no proper apology and no intention of redeeming the situation. To cut a Very Long Story short....I bought a summer house but 3 different companies were involved! Never again. I complained (twice) with a 7 page letter and they didn't even have the decency to send a small gift voucher by way of apology. Whole thing was an absolute nightmare!”

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Posted 7 years ago

“Awful company, ordered a wardrobe on line, when it was delivered it was damaged, so naturally I refused the item. 6 weeks on I am still chasing a refund. Apparently the call centre managers are not customer facing (?) Customer service are unhelpful and read from a script and not interested in helping, but I guess that it what you get when you pay minimum wage. Be warned!!!”

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Posted 7 years ago

“GO TO DUNELEM. AVOID THE RANGE Customer service lied about redelivery and then emailed that I would get a goodwill payment. Then they failed to reply. Original courier verbally abused my family. Expect to wait for an hour fir custone services to pick up the ohobe. Don't bother approachingCEO or escalating, as they will bot reoly either”

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Posted 7 years ago

“I picked up a cushion from the shelf at The Range Redditch in Worcestershire but noticed it had stitching coming undone I spoke to a girl on Customer 'Care' who said it was reduced by 70p WOW She said there's a label inside if you look well sill me why didn't I think to unzip it and look (She spoke as if I was incapable of comprehending her) I told her that I wasn't sure on the colour for my new scheme She grumpily took my money I felt a bit mean disturbing her from chatting to other members on the Customer ' Care' desk. Getting it home the colour was a no no Back I went to The Range to where in no uncertain terms was told it was a sale item and I would not be refunded I asked where does it say that She pointed out one sign that was two thirds covered She at no point had told me no refunds at the transaction Why would I buy an item to check the colour knowing I would not be refunded? The store Manager Matt (who I had encountered once before was as rude as her) backed her equally snappy I walked to Sale Section where no signs were displayed to this effect I did notice one at the till above head height and behind where you would be preparing your item for sale getting your card out etc Most people's mind are on paying and going The cashier definately did not say a word in fact no~one ever has told me this policy The Range must go out of its way to find rude and disrespectful characters to staff their shops if reading the feedback is anything to go by There is one member a northern lady who is really helpful and cheerful and that's it she's always working hard If the manager is rude to customers we stand no chance Yes I did buy a faulty item purely for the colour but at no time was I told I could not return it I would not of bought it if I had of been in receipt of that information It doesn't make sense I don't throw money away I was looking forward to the Range coming to our town but now I won't go in there again and neither will family and friends it's word of mouth that seal the fate of whether a store is good or bad Perhaps if customers stay away it will hit them in the pocket The manner on both occasions where the manager has been demeaning was disrespectful and not invited I'm 66 lady not 6 year old child I will not be returning to The Range If there was no stars option in your questions I would of given no stars at all”

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Posted 7 years ago

The Range is rated 1.4 based on 2,379 reviews