The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,278 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices on shelf more expensive when you get to checkout assistants and managers don’t want to know RUBBISH STORE WONT BE BACK”

Helpful Report

Posted 6 years ago

“Ordered 4 benches. One was warped. Would not refund or exchange. Rubbish company. Will never shop here again. Nasty staff at Queensferry.”

Helpful Report

Posted 6 years ago

“Cannock-Tried to return some Christmas lights bought a couple of weeks ago (they were not suitable) The returns policy states 28 days however on Christmas items only 14 days so no refund possible just a store card credit for the value. This additional refund policy is not stated on the web site or on goods receipt, however there is a small notice on the customer services desk. Poor customer care poor management, caveate emptor !”

Helpful Report

Posted 6 years ago

“The worse place I've ever shopped. The manager is very rude and unhelpful. Would not recommend.”

Helpful Report

Posted 6 years ago

“On 3 occasions at the Shrewsbury store the items were more expensive at the till than displayed on the shelf, the girl at the check out wasn’t interested and said she could only go by the till price”

Helpful Report

Posted 6 years ago

“Another useless company, they are supplied by harmony furnishing - not even their own stuff and just put a massive percentage cut on the stuff. they pass the order on and unforunatley as they are trying to be cheap use XPD couriers who are absolutely useless. First delivery missing half the order and what we did receive was smashed to pieces. The replacement goods are meant to be delivered today but no one is home and they refuse to let me reschedule for tomorrow. the range staff are unhelpful, not interested - telling me to speak to the courier as their supplier organised the delivery.. I cant.. I didn't order from them so they wont speak to me! Will never order from the range again!”

Helpful Report

Posted 6 years ago

“As a first time customer of the RANGE, I was very impressed with the service I received. My order arrived on time and was very well packed. Will certainly deal with them again.”

Helpful Report

Posted 6 years ago

“I shopped at the range in Clacton, on Thursday 22nd of November, and found it to be a rewarding and easy shop. I was trying to purchase a present for a 6oyr old man. I asked a member of staff, Maureen, for advice. She was a lady in her 50’s, with blonde to white hair, about shoulder length, and a very pleasant, relaxed manner. She made some helpful suggestions, and I found her attitude very nice indeed. The store was very busy but I didn’t not feel rushed at all. I can’t remember her surname but I think it began with a W.”

Helpful Report

Posted 6 years ago

“Very rude staff. No after sales care. If you have a problem with a iteam you've bought and don't have a receipt forget any help whatsoever. We were made to feel very uncomfortable and when we phoned headoffice they were just as bad ! Thank god it was only a small purchase. I would never shop there again. I really appreciate my shopping experience with John Lewis who CARE about there customers. Don't give this company your business.”

Helpful Report

Posted 6 years ago

“First time ordering - amazing!!!”

Helpful Report

Posted 6 years ago

“Still waiting for my refund and had no response to my Email. It's bad enough the service is so bad in store but to steal my money is another story”

Helpful Report

Posted 6 years ago

“Karima at your Kidderminster store gave us exceptional service today,this together with politeness and a great attitude made it a pleasure to shop at the range today.”

Helpful Report

Posted 6 years ago

“with my daughter on wednesday 14/11/18 who had to go to nottingham 'the range' to pick up some lamp shades for a nightclub in grantham.she had previousley rang the manager and was assured they had 10 in stock,and that they would be waiting for her,however was a different story when we got there.The member of staff we consulted was insistent they knew nothing about it,furthermore she told us they had 4 on the shop floor and we could either wait or come back another day for the rest,as they were in the warehouse and difficult to get to.!..my daughter pointed out we had made a special journey,and wouldnt be coming back..its only when we asked to see the manager that lo and behold they appeared.!!..on our way with the 10 lightshades promised,they werent cheap,@ ￡200 plus id have thought theyd have been waiting for us,withot having to go through that experience.!!...dont do store transfers,obviousley customer service doesnt exist anymore..in my day as a retail manager.this would never have happened..invest in getting good customer service 'the range' you are letting youre customers down.”

Helpful Report

Posted 6 years ago

“Really helpful staff. Didn't have the product I wanted so a lovely lady told me to use there click and collect service.”

Helpful Report

Posted 6 years ago

“Hi I cant seem to find any information on delivery return costs for furniture i received on Thursday and wasnt left with an invoice/ delivery note or receipt after signing for my products on Thursday. I am not finding store helpful as they say i ordered online and made me feel like im not a range customer as i ordered online. cant seem to find advice on how much it would cost to arrange return of my large items. Please can someone help me with this as i didnt get any confirmations of my delivery and when i previously emailed hello@therange.co.uk ...i never received a response and had to chase this up by phone. My order Number details are: Order Date: 24th Oct 2018 Order Number: W8535151 Kind Regards Christina”

Helpful Report

Posted 6 years ago

“I recently took my elderly mother in law (80 Year old) and auntie (84 years old and disabled) to the Range store in Blackburn. We spent quite a few hours shopping due to mobility issues and had to stop for refreshments in the in house cafe for a rest period for our elderly family members. Two days later we received a parking fine advising that we had stayed over the allotted 2.5hrs parking time. Surely the fact that was was parked in a disabled parking space, the fact that I was with mobility restricted people, that we spent time in the onsite cafe and that we never left the site/shop at any time should waiver the 2.5hrs parking allowance. I am absolutely disgusted with this and neither myself or my family members will visit this or any other Range stores in the future.”

Helpful Report

Posted 6 years ago

“We have been trying to obtain a Christmas lamp and wreath on display at most north west range store but when we came to purchase one we were told they were out of stock everywhere yet they are clearly on display with a price of £49.99.We even tried ordering online and got the same out of stock reply”

Helpful Report

Posted 6 years ago

“Awful staff at the customer service desk at The Range, Folkestone. Very unhelpful and couldn’t care less attitude. I was left standing there for a long time before even being acknowledged, and then when I was, they were more interested in talking to other colleagues.”

Helpful Report

Posted 6 years ago

“The Staff were excellent ,but the communication between the shop and head office are very poor.. I rang Hq and they were very damn rude......they need to do a peoples course discussing.....”

Helpful Report

Posted 6 years ago

“Torquay range. Products are either not labelled at all or have the wrong price on tickets for items , when you get to the tills the items are a different price to whats stated on shelf tickets .its happening all the time .you always have to check your till receipts. Will have to shop elsewhere if it continues.”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,278 reviews