The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,278 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was served by a man called Darren not once but on two seperate occasions. He was absolutely delightful, I actually can not praise him enough. He was extremely attentive, pack my glassware with so much care, took an interest in my baby and arranged for another of member of staff to help me to the car on both occasions. You do not get customer service like this anymore so I was amazed. All of the staff at the Kings Lynn branch are helpful but Darren goes above and beyond. Thank you Darren for making my experience effortless. 10/10.”

Helpful Report

Posted 7 years ago

“I bought The Hudson sofa bed in store at Kidderminster. I had to wait 18days for delivery. During this 18 day waiting time the price was reduced by £100 but I was not offered the reduced price. Then after delivery we opened the sofa bed box to assemble the sofa to find there were no instructions. I rang Kidderminster store and was offered a "talk through" over the phone on assembly as they too had no instructions on putting it together. I asked for the £100 discount which had been added on the item before my delivery had taken place. No-one was interested. Shocking service all round......shame on you The Range.”

Helpful Report

Posted 7 years ago

“On line shopping with this company is a farse, part of the order arrived broken and the other part never arrived at all, customer service like to say 'sorry' but are absolutely useless, I was ringing them on an off for a week and they promise to return calls but do not, I have been told my £210.00 refund for the missing part of the order will take up to 14 days to arrive back in my bank!!! with interest!!! I think not, so shop in store but stay clear of the online service it is diabolical.”

Helpful Report

Posted 7 years ago

“The young guy that served us was very sweet; was the opening day, manic and card machine went down but Kristen was very professional! Loads of loveky stuff to buy too”

Helpful Report

Posted 7 years ago

“Purchased curtains. Great choice, speedy and professional sale.”

Helpful Report

Posted 7 years ago

“I am so upset and humiliated by how I was treated by staff and management in The Range, King's Lynn yesterday 16th March. I went to return a pair of faulty curtains, I had them in a big carrier bag because they were big curtains. I was having a look around the store looking for my husband. Obviously because I had a big bag I was then watched and followed by four members of staff and the security guy who also stood about four feet behind me all the time I was at the Customer Service desk!! Unfortunately I had no receipt for the curtains but I knew I had purchased them mid December and I had the card I had paid on. The sales advisor said they would have to check on the computer so I was to have a wander round the store and come back in a few minutes. Once again the security guy followed us all around the store!!! On returning to the Customer Service desk the sales advisor said I had not bought any curtains in Oct, Nov or Dec and they had not sold any of the curtains I had brought back in the whole of December. She asked if I was sure I had bought them in there even though there was a display of them in the isle behind me. She said I could bring in a bank statement but I said I had already looked at that and it only showed the total amount paid and not individual items. She said she could call management but there was no point as they would say the same that they could do nothing. I said that I did want to talk to a manager. At this stage other customers were starting to look and listen and I felt totally embarrassed especially with the security guy still standing there. Some chap appeared, and more or less relayed what the sales advisor had told us. He said for all he knew I could have bought them in a different shop then bought them back there, so with no receipt he couldn't do anything!! I couldn't believe what I was hearing. I asked him if they had definitely checked for the correct curtains. He said, well we can check again. He then said oh they had the wrong number on them. I said, so now you are confirming that I bought them in this store in mid December as I said, he agreed. I was so humiliated and upset. He didn't even apologise. The Customer Service in this store is absolutely appalling. To be treat as a criminal for returning a faulty item is disgusting. I often shop in The Range but it will be a long time if ever before I go in there again. Interestingly I have just read other posts and it seems I am not the first customer who has been treated in this way in this store!!”

Helpful Report

Posted 7 years ago

“Staff very helpful”

Helpful Report

Posted 7 years ago

“Had exactly what we needed in the place where we expected to find it.Well priced.”

Helpful Report

Posted 7 years ago

“ITS CUSTOMER SERVICES”

Helpful Report

Posted 7 years ago

“Purchasing the product fine. Their couriers XDP are another thing. Check their ratings of 1. Won't reply to e.mails. Won't reply to telephone messages. Can't get through. Complained to the Range but no assistance given there. Will never buy again. Still waiting for delivery after 1week.”

Helpful Report

Posted 7 years ago

“Worst company in the UK, I received junk bedside and they are refusing to send replaced parts !! I sent image that show clearly what rubbish products I received but The Range have no shame and refuse to send damaged parts or make refund !! I am recommend all UK NOT WASTE MONEY AND TIME with The range as they have zero reputation 100% ignoring customers. You will cause headaches with The Range. I have image about damaged parts but I don't know how upload it”

Helpful Report

Posted 7 years ago

“Good customer service.”

Helpful Report

Posted 7 years ago

“My name is Teri, i was in the range Gloucester looking For a particular type of wallpaper for my hallway. I was very pleased when i found it. I needed 10 rolls, but there were only had 6. However, A very pleasant, informative and helpful young man named Solomon sorted it all out for me. Thank you Solomon you Deserves a raise!”

Helpful Report

Posted 7 years ago

“Liars and Scammers. Finally got them to uplift a large mirror 0n 5/1 (delivered 15/12 )that was damaged. Rang on 18/1 asking where refund was, told only received day before (!) but immediate refund would be made as I paid with PayPal. So then I started ringing as it never came through. Each time I was put on hold for between 4 to 6 minutes at premium rate, reflected in the bill I have just received for a total of 48 minutes. Then I would get a profuse apology and reassurance it was being done 'as we speak'. )n 25/1 I had had enough of the lies and opened a dispute with PayPal - just received my money back now. I believe this is a policy directed from the top: Keep everyone hanging on so we make a bit of bunce on the phone calls Lie through your teeth so we hang onto their money a bit longer Keep spinning a yarn - they might get fed up and give up so we keep their money I can only think this is the case otherwise the Management would surely have done something to mitigate the dreadful reviews Customer Services have, and the problems I have had are a common theme throughout them. Shameful and appalling. I dont know how they sleep at night. Avoid at all costs and tell anyone who will listen to do so as well.”

Helpful Report

Posted 7 years ago

“plenty of stock and wide range of choice.”

Helpful Report

Posted 7 years ago

“Bought an apartment last year and have just this last week moved in. I stayed several times at The Bold Boutique 100% per cent excellent and visited the Range many times. On each occasion the staff were a credit to this Company hopefully they are appreciated. Aida helped me with lighting and embossed canvases. Helen on check out could have done no more, lovely lady, great to deal with. Mike put purchases in my car and was very pleasant. My favourite shop in Southport.”

Helpful Report

Posted 7 years ago

“Great range of products with good prices”

Helpful Report

Posted 7 years ago

“Good stock, value for money. They have a good idea of what people what at a good price!! If you want cheep goto the poundshop!”

Helpful Report

Posted 7 years ago

“The store in Loughborough lots of stock is not priced,very often wrong price. Every time I have to check my receipt to find something wrong. I am not on my own,my husband and my son have had the same problem. The store is a joke. I've complained many times but nothing is ever done. If another store stocked what I needed I would never shop at the range again. It's a shame because the rang of stock is great,it's just a pity the management team are not up to the job. I'm sorry but this has gone on for a long time,and it's made me very angry”

Helpful Report

Posted 7 years ago

“could not find what I was looking for so I asked an employee and he took me to the other side of the store to where the photo albums were on display it was no trouble to him and the quality of the goods were first class.”

Helpful Report

Posted 7 years ago

The Range is rated 1.4 based on 2,278 reviews