The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,245 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In future I will only order from the Range if we are allowed to pick the item up ourselves. The delivery service is a mess. How did I communicate with the company 'not applicable' as no one answers the phone.”

Helpful Report

Posted 3 years ago

“Just don’t order online from them. Not worth the hassle. No customer service response.”

Helpful Report

Posted 3 years ago

“Absolutely unbelievable! Put an order in on 25/11 due to arrive 1/12. Didn’t arrive - customer services response was wait another 7-10 working days. I waited 10 working days, spoke to someone on the phone who said my order would be fulfilled but could take another few days. Just had a message through cancelling 2 of my items as out of stock. Am I getting my order, will I get it before Christmas - who knows. Absolutely despicable customer treatment.”

Helpful Report

Posted 3 years ago

“Would give 0 but not possible. Ordered xmas present online on Nov 27th, was supposed to be delivered on Dec 3rd, had no news until I phoned them on Dec 10th and then the parcel was delivered on Dec 14th but the contents were broken. Phoned again to re-order but the product is now out of stock and we're 10 days from Xmas... Uselss”

Helpful Report

Posted 3 years ago

“Dreadful service no refund when they have the items back calls get cut off waiting 45 mins to get cut off no email response the worst company I’ve ever bought from will never purchase there again”

Helpful Report

Posted 3 years ago

“Unexisting customer service. You spend hours over the phone and no kne answers, you can't cancel or discuss products. Awful. I left Robert Days for The Range. Robert Days answerend very promtly even on Sunday, The Range is not answering even in their normal working hours. Very bad. I do not advice. I feel very very sorry for cancelling my order with Robert Days and choosed The Range. HUGE MISTAKE”

Helpful Report

Posted 3 years ago

“The worst delivery and return service I ever had. Stuck at home waiting for the collection of the item I want to return and currier never arrived. After almost one month of calls to customer service for an issue I had with the delivery of my item which have missed one piece I am still trying to get everything sorted. Never again!”

Helpful Report

Posted 3 years ago

“The bed I ordered was not delivered, a different bed was delivered. Took a day off as delivery is a while day, item should have been picked yesterday to be returned, guess what, no one picked up, so now 2 days taken off work using my holidays. Been waiting over 30 mins to get through to customer services to find out when this bed will be picked up. Bloody awful company. DO NOT BUY ONLINE FROM THIS COMPANY. Worse company ever. Takes 5 days for them to reply to an email.”

Helpful Report

Posted 3 years ago

“12 emails 4 phone calls trying to get my money back for an order that never arrived 8 weeks later, the last i heard from them was " We have refunded your money to the original payment method if its not there please provide us with an incoming bank statement" REALLY of course it's not there and they never provided an address to send the statement the accounts office they asked me to forward it to. SO ANGRY NEVER AGAIN !!”

The Range 1 star review on 10th December 2021

Helpful Report

Posted 3 years ago

“Luton Range - customer service Was absolutely outrageous. I was very disappointed with what happened today at the store . I was at the till paying for my items and placed my basket below the till which usually you would do in every other supermarket . Staff member came up to me to tell me to move the basket from there and go all the way to the entrance to place it there in a rude manner whilst I’m there paying . If that is the case and that is how they want that to happen put a notice for all customers to unload their baskets and then go walk all the way to the entrance and place it there before you start serve us then . Which is ridiculous. In front of many people she embarrassed me for no exact reason and it made no sense to leave my shopping to go do that no other supermarket or stores do that . You place your baskets below the till and it’s collected later you’re not made to go all the way back to the entrance to put it back then come back to the till”

Helpful Report

Posted 3 years ago

“Diabolical! Ordered 27 November - estimated delivery 3 December. Not received, so emailed 8 December and was told order will be dispatched 7-10 working days! This obviously was pushing it for Xmas so I emailed enquiring about cancelling IF I chose to do so and when the cut off point would be. Received emailed next day stating order cancelled and refund will be processed !!!! Fuming! Clearly do not read emails properly and their emailing system is ridiculous as my initial enquiry about my order seemed pretty automated. I’ve ordered from The Range in the past with no problems. I’m not sure what has happened lately but there seem to be an awful lot of unhappy customers. I certainly will not be ordering from The Range again until they’ve got themselves sorted and I’d definitely no not recommend. Let’s see how long my refund takes !”

Helpful Report

Posted 3 years ago

“I purchased the 19th November it’s now 8th December. Getting an answer from emailing is diabolical, so I called a week ago told you will receive you order in 7 days. Still waiting, this is unprofessional and not good business, they don’t deserve good customers. My advice is don’t order in line, I’ll probably get my order next year.”

Helpful Report

Posted 3 years ago

“Ordered an item 19/11/2021 estimated delivery date 24/11/2021 today is the 08/12/2021 charged for express delivery too - joke. Still no contact, no item and no idea when or if it will be delivered. Customer service is dreadful, polite but they don't know anything and just keep apologising. Emails not being responded too. Will never order from here again.”

Helpful Report

Posted 3 years ago

“Ordered on the 23rd November, it’s now the 7th December and it still says ‘processing’. Very tempted to cancel as it was a huge order and I’ll need time to find alternatives for Christmas now.”

Helpful Report

Posted 3 years ago

“I would have given none if that was an option, I have emailed and called with no response. I placed an order on 17th November due to arrive on 24th November we are now the 6th December. I've tried to get a refund as it's to late now but that's proving difficult as they don't answer the phone! Stay clear will not order from here again.”

Helpful Report

Posted 3 years ago

“Ordered 19th November with delivery stated 'before 25th'. It's now the 6th of December and I haven't received my order. Customer service is terrible and give vague answer stating it could come anytime in the next 10 days????!!!! If it's not in stock then DON'T sell it on your website.”

Helpful Report

Posted 3 years ago

“Do not order online!! my order still hasn't arrived 3 weeks after placing it and the RANGE taking my money! An hour on the phone before I was spoken to, told they cant give me a delivery time. It's appalling! but yet they are still advertising next day delivery on the website! Total joke, and reading these other comment's I'm obviously not alone! I want my goods pronto or my money back! If I could give a Zero stars I would have.”

Helpful Report

Posted 3 years ago

“This company's online service is appalling. I made an order on 16/11 and paid for 3-5 working days. On the day it was meant to arrive, I received an email saying there was warehouse issues and they would email when it was dispatched. Fast forward to 3/12, I had to cancel my order. Everything I had ordered was out of stock on their website and clearly they just didn't have anything to send me. When I questioned this, they just said, 'we're sorry for the inconvenience' so evidently the issue. This is after multiple emails being ignored or being told it would be dispatched within 7, then 10 and so on days from my original order date. When I called, they then said it should be dispatched by Tues, only for later in the same phone call to be told it would hopefully by the end of that week. Their lies are unbelievable. I will never order from them online again.”

Helpful Report

Posted 3 years ago

“Ordered 2 beds, delivered on different days, the first lobbed over the hedge into the back garden and the packaging was damaged. We tried to sort out with customer service, but the system is designed to stop you talking to anyone. Having given up on that, assembly was planned for today. BUT first bed - no screws, second bed - screws loose in carton, so some missing. Really frustrating - I appreciate it’s cheap stuff from China, but at least send all of it. Will try to navigate the “customer helpline” again. Will never buy from them again.”

The Range 1 star review on 4th December 2021

Helpful Report

Posted 3 years ago

“The worst delivery experience I have EVER had. Ordered start of November and now it’s 4th December and still nothing. Customer service is useless. So now after being on hold for 1.5hrs I’ve cancelled my order and hope I get my refund in time to replace the Christmas presents there were in that order!!!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,245 reviews