The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,321 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 14th December 2025

Ricky D. Savino

The Range 1 star review on 10th October 2025

Amber Banks

The Range 1 star review on 24th July 2025

Eleanor Smith

The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I could score zero, ordered from the range and the item was poor. Took weeks to get someone to pick it up. Now it's gone back and I'm still waiting on a refund. So I ring the rang, after holding for thirty minutes. A rude member of staff tells me, we don't deal with refunds. You need to email, I explained I have emailed multiple times and no one responds. He then hung up. Wow I will never order from the range again, disgusting how you treat customers and I still haven't received my refund”

Helpful Report

Posted 3 years ago

“I ordered two sunbeds. I want to return. The Range do not answer the phone. When they eventually do answer, the accents of the representative are extremely difficult to understand and they read from a script. They say that the contract is with the "supplier" and they are unable to help with returns - yet they can't give any basic information either. Just horrendous. Never experienced anything like this.”

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Posted 3 years ago

“Extremely poor customer service. Do not order on their site, especially as they sell for third parties state 1 thing on their site and the third party has different policies.”

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Posted 3 years ago

“They take your money and then run away with it. I had ordered a garden set furniture that never arrived and they didn't reply to my emails or to the (fake) customer service number they put on their website. Scam company”

Helpful Report

Posted 3 years ago

“Second time I ordered from them no parcel again can’t get hold of them I’ve sent emails and been ignored been in que for phone for nearly an hour and get cut off can someone help as I’m still paying for this and I don’t have them”

Helpful Report

Posted 3 years ago

“Can’t get through on the phones despite receiving a £200 faulty ride on car. I get told to contact a number to obtain a refund despite a staff member saying initially because of the inconvenience to bring it to store to be told to go away. My sons birthday ruined because of your incompetence. It’s disgusting that you haven’t got a decent practice online and fob of your customers this way. 1 star is being generous, I would give this 0 if I could!”

Helpful Report

Posted 3 years ago

“Pre ordered and paid for garden furniture told 2 week delivery this was beginning of April every week iv had a email push back the delivery we have now been told mid June. Don't order if u need items urgently thankfully I just wanted a garden update so can wait .”

Helpful Report

Posted 3 years ago

“Non existent customer service, phoning is next to impossible. £1500 worth of patio furniture now useless as glass table top broken on delivery.”

Helpful Report

Posted 3 years ago

“Ordered 2 sets of garden furniture online 4 weeks ago, paid fast delivery to make sure was with me for an event. One set had the wrong parts in and the other set had damaged parts. I rang the next morning to arrange a collection and spoke with a customer service agent who could barely understand English and was quite rude and wanted me to email photos of the damage to prove what I was saying. I straight away emailed the photos. I then proceeded to wait 5 days for an email back. This was after me emailing twice to complain that I was storing 2 very large garden furniture sets in my lounge! I received no apology just a date for collection finally. This date was then changed to yet another day. I have now waited nearly 14 days since it was collected and have had no correspondence from the Range regarding my refund? I have once again emailed to complain and received no reply!! This company online is beyond a joke, I have never had issues instore. I wish I had never ordered such large, expensive items from them as now I am chasing the refund and this is money which should be back in my bank not theirs. THE WORST CUSTOMER SERVICE EXPERIENCE EVER........AVOID!!!”

The Range 1 star review on 21st April 2022

Helpful Report

Posted 3 years ago

“Extremely poor service and staff disconnecting phone lines rather than have to provide solutions or customer service. I had six packages before I could get two items that were not damaged, all couriered and causing inconvenience and time to unpack boxes/check items and repack when damaged. Staff member became clearly irate on phone all when explaining the debacle and cut me off. No offer of compensation from customer service team after three weeks of mistakes and hassle, very poor company.”

Helpful Report

Posted 3 years ago

“Trying to cancel my order for 4 days nobody answers after giving a number for online service absolutely disgusting, takes my order and won’t let me cancel”

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Posted 3 years ago

“How to get this right. I paid for two frames, but the website page kept saying the order didn't get through as there supposedly was a problem with the payment. As I found out after 4 times, the money has been taken instead!! Found out after checking the bank account. I am going to call the bank straight away tomorrow to block the payments. This is absolutely not professional and frankly upsetting. Do not by from them again!”

Helpful Report

Posted 3 years ago

“After charging me more for Saturday delivery the driver destroyed my parcel so undeliverable (DHL) and it’s impossible to get hold of range customer care by message email phone nobody responds to report this absolutely ridiculous company”

Helpful Report

Posted 3 years ago

“Absolute nightmare trying to return an item bought online if you don’t live near a store”

Helpful Report

Posted 3 years ago

“Can’t through on telephones can’t email no facility does not work! Very poor tried two days solid to ring! I still have no order from you after waiting since 13th April!!!! I advise anyone not to buy online as you cannot get through to sort things out!”

Helpful Report

Posted 3 years ago

“You're lucky when it's all good in your order and that's when you give a good rating. However, when something is wrong it takes ages to reach a resolution. I received my order but one item, the largest and obviously not fitting in the box delivered , was missing. I called instantly and requested a refund for this item. The response was that they need to go through investigations with the courier first to see where it got lost and then progress with a refund. A week later and I still haven't received my refund !! I am the client of 'The range' and don't care about what happened between them and the courier , why is my refund reliant on this? A responsible company would refund the client and then run their internal procedures. I ordered an item, it never got delivered to be , I just want my refund, it's simple. Customer service is almost non-existent. Half an hour on hold to get connected to an agent that says you are on the wrong department and passes you on to another department with another half an hour wait if anyone ever picks up. Responses on email correspondence come a week later and are not relevant or specific to the issue.”

Helpful Report

Posted 3 years ago

“Ordered on line, paid and booked a delivery slot for yesterday, no show, cant get anybody to answer the phone, 22 minutes Coventry branch phone rang out before I gave up. 😭😭”

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Posted 3 years ago

“I went to buy a wheelbarrow at the Range store In Falkirk last week. It was priced at £37.99 but when I went to the checkout they said it was £41.+they sent an employee to check and he came back with a sign for £37.99.The lady at the checkout then sent for amanager_Jason_who followed me to the wheelbarrow stand where I showed him the advertised price but he refused to listen so I left the Barrow and then left the store. This is illegal to show one price and sell it at another. I am pursuing the matter further. Do not use this outlet _they are dreadful! I am writing a recorded delivery letter as e-mails are a waste of time.”

Helpful Report

Posted 3 years ago

“Avoid avoid avoid!!!! Bought a faulty item over a month ago and have been trying to return ever since. Countless emails, countless phone calls, always told it will be escalated but of course nothing happens. Absolute disgrace of a company!”

Helpful Report

Posted 3 years ago

“appalling customer service. In January 2022 I ordered a throw from a 'partner' from the range. On the same day I called the Range to see if I could cancel and they said they would try. They couldn't cancel so i asked if I could arrange a return. it's taken THREE MONTHS of emails back and forth for a return to be arranged. and only because they decided to give me the Partners (Bazaar) details. I rang them up (Bazaar) and it's been sorted in 5 minutes. April 2022”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,321 reviews