Three Reviews

Name: Three
Rating: 1.58

1.6 Rating 158 Reviews

15 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy anything from 3 the customer service is appalling. Spent 30 minutes on the phone to find out how much my monthly cost will be. Put me on hold so many times. Did not understand what I was wanting. KEEP AWAY from this company!”

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Posted 3 days ago

“Hi, please can you give Brad from Kidderminster Branch a big shout out. Brad was very kind, professional and patient with my phone queries. I have been with three for many years and always have outstanding service. Thanks Sally Crump”

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Posted 3 weeks ago

“Each time I call the security questions don't match, I give them my new postcode which doesn't match as they haven't updated my old postcode and guess what. Not even my old postcode was a match, but network 3 are quick enough to send a jiffy bag for me to return the 5G broadband from my correct postcode. Hallelujah, now waiting for a call back as my security questions didn't match. For those who have posted on here, if you are not receiving 5G as stated in your contract. Someone is breaking their contract if they can't provide what they say. The Law states you can ask out of your contract without charge as they are not fulfilling their part of the contract that you are paying them for. Hope this is helpful”

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Posted 1 month ago

“Stay away from this company at all costs, cancel contracts when they want, zero customer service and good luck trying to solve any issues you may have with them. It's crazy that firms can operate like this in 2024, do yourself a favour and go somewhere else.”

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Posted 2 months ago

“My god,, Three EE Mini Hub - Do Not Order My god,,, what a company, I ordered a Three EE Mobile hub as was moving home, I went through a 3 hour process with the call centre in India, I told them I wanted the hub for 1 month as my broadband would take time to be installed, no problem I was told, £29 for the month and cancel contract after order was processed and there would be no issue, today I got a bill of £245.40 , avoid this company at all costs..”

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Posted 2 months ago

“I bought Three 10GB data only package a few times. Last month I used all 10GB in roaming mode. This month with a new package of 10GB data, when reaching 2GB in roaming mode, my data use was cut off. Rather than reference to the 12GB monthly data limit as advertised in their website and in my personal Three area, they now refer to an unclear document under their priceguide, which document I don't know. They set a data limit of 12GB per year or per rolling two months (still not clear) rather than per month. Anyway Three lost a customer today. They offered me to buy add-on data but I don't want to do business with a company which is not transparant about their pricing structure and data roaming policy. Byebye Three.”

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Posted 3 months ago

“Three's bereavement procedure if totally ineffective. The service is appalling, at the most difficult time anyone can experience they cannot do their job. Nearly 7 months later and I am still receiving bills for my late partner. I have been into store, multiple phone calls, multiple online chats. They are a disgrace, avoid Three at all cost!”

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Posted 3 months ago

“I had purchased a SIM card online and I received the delivery in 4 days. I did not even open or use SIM card but I received an email that I am charged for the 4 days of delivery which is absolutely ridiculous. The customer service personal failed to explain why I am charged for this and throughout the conversation did not apologise. I cancelled the SIM card and her attitude was ok we don’t need customers.”

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Posted 3 months ago

“Terrible company, unlimited sim never worked, told i would have to pay full contract to cancel, so kept and never used. tried cancelling today 28/08/24 told there would be a charge but i can't pay this today i need to wait untill October. then i asked well whats the point of the charge ill just let the contract run out - oh no, if i don't cancel it will auto renew and they will keep charging me. you should have a reasonable working product and if it does'nt work you should be allowed out of the contract - these are nasty crooks - stay away”

Helpful Report

Posted 3 months ago

“Once again another utterly useless experience with Three. 40 minutes spent talking to a so-called customer service agent trying to re-register for an account after leaving and returning as a customer. I managed to re-register online but after all that effort I still can’t use the app because it says my account is closed. Do yourself a big favour and avoid these clowns.”

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Posted 3 months ago

“It is important to be cautious when dealing with online platforms, especially those involving financial transactions. It is unfortunate that there are dishonest individuals and fraudulent websites out there preying on unsuspecting victims. Seeking help from reputable investigative companies or authorities can be crucial in recovering stolen funds and holding scammers accountable for their actions. It is always wise to do thorough research and exercise caution before engaging in any financial transactions online to avoid falling victim to such scams in the future. I am grateful for their assistance and will continue to rely on them for guidance and support in the future. Thank you, SPECTRUM-CREST, for always being there for me."”

Helpful Report

Posted 4 months ago

“I have never been so dissatisfied with a company in all my years. All I wanted to do was simply upgrade my device + plan, I firstly went into the store and told the employee about a deal that I wanted. (Samsung Galaxy 6 Fold full bundle with 25gb data for roughly £65 a month) The employee stated that they could not provide the buds and offered me a deal for the device only. I took the device with the option of a 14 day cooling off period. Upon speaking to an online assistant I was told I could cancel the deal I made in store and get the original deal advertised. They then informed me I had to go into the store again to cancel the deal in person, i informed the assistant that I have 2 new borns in my house and this would be difficult however I managed to get back to the store. The store assistant then cancelled all of the deals, however couldn't put me through on the original deal that day due to how recently the device only deal had been cancelled. The store assistant told me to get the original deal I wanted online. Upon going back online they told me I have to now wait 90 days to fully upgrade my device and plan. All I wanted was a simple upgrade on contract and device and I have spent over 3 hours on a live chat and had 2 trips into a store, this is with 2 new borns in my household under 1 month old. I have been a 3 customer for roughly 10 years and I have never felt so disheartened with a company”

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Posted 4 months ago

“Utterly appalling and useless customer service. I tried to upgrade to a new contract on their phone app but all of the upgrades were coming in at £50+ per month. I looked online and found a contract with them on a comparison website (there were no contracts like this on their upgrades part of the website/app). I used their webchat service to ask what I needed to do next because I was still paying monthly but outside of my contract. I explained all of the above to the idiot on the webchat. It took them an entire hour to finally help me but not before they tried to upgrade me to a £50.94 per month, 36 month contract. When I told them to go and multiply they came back at me with a £29.94 per month contract for 36 months. Decided to complain but judging by online reviews, this will be a waste of time. Avoid these utter idiots.”

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Posted 4 months ago

“joel and marco there were from streatham high road were vrey helpful to me help me vrey much from sophie lea gerrard”

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Posted 4 months ago

“Three is the worse ever . Please don't ho near ... They are terrible in every aspect and thief aswell.”

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Posted 4 months ago

“Rubbish experience, what they advertise is not what you pay, it's always more, three are a spent force, the future looks bleak, time for a change”

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Posted 4 months ago

“Stay away from this provider. I have had 2 bad experiences with them (one ongoing and still to be resolved). Their service is absolutely abysmal and they will trap you into their contracts making it impossible to leave even if the service they've provided is crappy. AVOID AT ALL COST.”

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Posted 4 months ago

“Bought a an iPhone 15 and accessor outright online. Returned device etc within 5 days. Fast forward 3 months numerous chats and calls. STILL NO REFUND. Sick of getting fobbed off and excuses saying they’ve lost payment then found it.. refund in 7 working days then another 7 working days. I’ve had enough!! My bank is now dealing to retrieve payment DO NOT USE THREE MOBIL CUSTOMER SERVICE IS APALLING.”

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Posted 5 months ago

“The broadband service is terrible, can't connect to game servers and cant connect to works vpn and. trying to cancel they magically pull out another router that is supposed to fix all the problems and upsell you. Communication with three is extremely difficult, I have been kicked out of the automated chat several times and when you do finally get through to someone it last about an hour an your problem still is not resolved. The phone service does not accept my three number plus you have to listen to some automated sales pitch first before any options are available, also call centre is over seas somewhere so if you have a broad accent then its difficult to understand each other. Email is reserved for people who has accessibility issue and they won't communicate through that. overall, avoid them, save yourself time, money, and a headache”

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Posted 5 months ago

“If you know what’s good for you, you will stay clear. Service is an absolute joke, 5G is non existent. Customer service are even worse, tell you there’s nothing they can do, then miraculously when I say I’m not happy, they can do everything under the sun!! Bills are increased every year, you also have to pay extra to use your own allowance abroad that is already paid for. Scammers!!”

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Posted 5 months ago

Three is rated 1.6 based on 158 reviews