“There is absolutely nothing bad about Tippsy. The customer service is excellent along with amazing sakes and very cool sake club! I'm glad to have found them.”
“Tippsy is great. Always has been. I just wish I would’ve received this last order. I still have not and it’s been over two weeks. Pretty disappointed. I spent A LOT of money and it hasn’t arrived. I was hoping to have these expensive bottles for Christmas dinner. Now that it’s January 4th, that’s not going to happen. Now I’d be happy if the delivery would just show up.”
We are sincerely sorry for the inconvenience this has caused with the holiday gift.
Our Customer Support team will reach out to you to take care of this case.
“The product is great. The delivery was exceptional. It was quick and communication with the delivery person was available and helpful! Very easy to schedule for a signature.”
“Easy to order, quick on delivery. Bottles came packaged very well. Not much of an alcohol drinker but this yuzu sake is sweet and citrusy and easy to drink.”
“There was ZERO communication or tracking information provided after ordering. It was a black hole. No emails, no tracking info, no conformations.
It took weeks to get the package, and it arrived well after Christmas.”
Hi George,
Thanks for shopping with us! We sincerely apologize for the inconvenience you experienced with your recent order.
Recently, our local carrier for your area changed and there has been a bit of hiccup with the email system with the sudden change.
Our team has already fixed the issue so that you will be properly receiving the tracking information.
We hope we can continue to help you find good sake and please feel free to reach us for any further feedback.
“The sake was excellent. But the shipping was slow and expensive ($15 I believe). While my girlfriend and I love the idea of keeping some sake at home for a nice meal, I don't think I'd be willing to pay $15 S&H for each time I order a sake online - seems wasteful to me. Also, I will keep looking for a more fruity taste.”
“My order wasn't processed within three days after ordering online, which is understandable due to the holidays, but I did want some sort of update as to an ETA, as the website said it would be processed within three days. But so I contacted customer support and Rui got it going immediately and was very apologetic and helpful. My purchase, which was a gift to someone, arrived soon thereafter. The gift recipient was very happy with the gift.”
“Excellent customer service. My order arrived on time and I am delighted with the value I received. I really appreciate the newsletters and recommendations. I can’t live in Japan like I used to but this brings me back to some wonderful memories.”
“I just got my first box set, and it’s been a great way to try new sakes that I wouldn’t have access to otherwise! Right now I’m planning on buying one box at a time rather than the subscription, but I love the chance to pick and choose our box set based on flavor profiles. I can’t wait to pick out our next box!”
“Great selection to choose from and the website is filled with information that helps you find what you’re looking for. This is my go-to spot for Sake!”
