“I had a problem with my order and they corrected it faster than I could have hoped for! Great customer service and I will definitely order in the future!”
“My husband and I have been to purchase our favorite sake brands and have discovered some new favorites, thanks to Tippsy. My husband especially likes the Sake Box, where 6 10 oz. bottles arrive every 3 months - a fun way to explore sakes we may not have tried, otherwise.”
“Great selection and customer service once you actually get someone to respond to queries. Incredibly slow shipping but will order again because I love the story of how the company started.”
“I ordered
Nothing got shipped in a week
Then I contacted you
You stated you will get tracking number
Then no response
Then stated you are out and it was actually never shipped
So now I have no Christmas present in time for my husband
Extremely unprofessional
Last year, a similar situation”
We are sincerely sorry for the inconvenience this has caused with the holiday gift.
Due to the overwhelming holiday orders, there were miscommunication and complications with your order.
Since we are a start-up, we are working with limited resources—we sincerely take your feedback and improve our service.
It looks like our customer support team has assisted you with this case, but feel free to reach out to us if you have any further questions.
We hope you will continue to enjoy our sake.
“I have been to Japan several times and have my favorite sake selections, but the Tiposy sake box is great for expanding my repertoire and the descriptions provided are very helpful — i am always like a kid waiting for a surprise goody box! Keep it up”
“It was the first time I used your place to ship out the gift....so I will see how it goes...
Since I live at NYC....but most of my relatives are all in Calif....I thought your place may be the best to use to ship out the gifts...
Hope you can give us more promotional items...or points...like other companies...
Thank you.”
