Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,862 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,862 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Received an email 24 hrs later on a holiday weekend that my item was on sale. It was a savings of one hundred dollars. Titan would not honor it. There was no way to contact them sooner because it was new years weekend and they were closed. Very poor business practices. Titan should make this right.”

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Posted 2 years ago

“You advertise on your website that your 12 ft fork truss boom is able to handle 2600 lbs and when I received it the doc plate says it o lay holds a little over 1900. False advertising and I could t use it after I paid one of my guys to put it together and everything”

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Posted 2 years ago

“The delivery only came with one skid out of two. It is missing the 9' steel pole that is 3" in diameter and over 200lbs. The attachment is absolutely useless without the pole. I have been trying to get a response to this issue for over a week and am no further along today than I was last week. I will be shipping the thing back and demanding a full refund of the $1400 paid for the product.”

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Posted 2 years ago

“Still haven't received the complete order. Missing 1 if the pallet forks. I reported this more than once and still have not received the 2d fork.”

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Posted 2 years ago

“The knob arrived broke and it is impossible to contact you by phone. I was on hold for 15min. You recieve an UnSat rating from me”

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Posted 2 years ago

“free shipping was a joke, they charged $75 "special handling" for an item that was 1/2 the size of other items i've purchased from them.”

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Posted 2 years ago

“Your company needs a lot of improvement. Customer service (Heather) is not very responsive to customer needs. Advertisement ads are very confusing and misleading. "Free" shipping costs $75.00. I did not receive the product I wanted, and I was not able to change it or it would cost me another $180.00. I am not very pleased with the order.”

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Posted 2 years ago

“Your customer service sucks.”

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Posted 2 years ago

“Did not receive the correct parts for my digger. Will not send me a return label. I will not be ORDERING any thing else from you, nor will I recommend your company to anyone.”

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Posted 2 years ago

“Did not fit my bucket. Had to cut and weld to fit”

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Posted 2 years ago

“The item was missing a part.I contacted customer service and am still waiting for info on replacement of the part.”

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Posted 2 years ago

“I ordered the 60 tiller in early December, they delivered in mid December but the 3point connection was missing its now the 12th January and I'm still waiting for the components. I emailed them multiple times with no response. I am sitting with a $2600 tiller on my drive I can't use! Very disappointing a d poor service. They have the tillers in stocks so can't see why they can't just take the parts from another one and send it to me asap!”

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Posted 2 years ago

“Your warranty service is terrible. I have been corresponding with Mr Ramos and it is obvious he did not read my last email. Plus a waited on the phone for over 20 minutes and then just hung up Your quality control is poor at best. Robert Biester”

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Posted 2 years ago

“I emailed and called on 12-26-2022 and ask if I could up grade the bucket size from a 10” to a 14”or 16” bucket and pay the difference in cost because when I placed my order on 12-23-2022 it did not give me the option to do so. And was told NO. now it wasn’t because it was shipped yet either. And it would not allow me to use the coupon code either. And on top of that there was no free shipping like stated in all your adds. And was charged $75.00 more. Now after receiving the hoe attachment the bucket was separate in its own package and had to be installed NOW WHY WAS I NOT ALLOWED TO PAY DIFFERENCE FOR UP GRADE??? Very unhappy. I had ordered a root rake earlier in the year, in the poor design of the brace That’s mounted onto the side broke right off the first time. I used a terrible design, but I never called or complained about it but now I will never purchase another thing from your company and I will be giving bad reviews about your product and customer service. There are a lot of different brands and companies out there that will be more than glad to fill my next orders. Tony”

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Posted 2 years ago

“arrived late. put on sale right after i paid full price. no one seems to care. LAST TIME I BUY FROM TITAN ATTACHMENTS. WILL ALSO SPREAD THE WORD ABOUT THE LACK OF CUSTOMER SERVICE.”

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Posted 2 years ago

“Item came damaged and was poorly packaged. Customer support has been useless in addressing the issue for two weeks now. I will probably end up throwing it in the scrap hopper. $250 in the toilet. I will NEVER purchase another titan product. This is my second purchase that has shown up severely damaged”

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Posted 2 years ago

“I rated is low as possible because it was the wrong part.”

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Posted 2 years ago

“On 20 November 2022 I put in Warranty claim on my 120STMPGRNDRv2 Skid Steer stump grinder due to the following reasons. The Foot stabilizers were busted through the pallet and the pin that holds them on was bent from this and the shipping company hitting it. I took pictures of the shipping container showing the foot stabilizers were busted through. I hooked up the Hydraulics and tested the functions and the lift cylinder would not raise the head. I went on line and put in the claim for the issue of the bent pin and that the Lift cylinder that lifts the head up would not lift. Two days later I received a email from Warranty Support asking for Pictures and Video along with list of the parts needed. Within two hours I had emailed the Support back with everything they requested. They emailed me back “Product Management and Quality Control Departments to diagnose the issue and prepare the best solution. This process takes time for diagnosis and we will follow up with you as soon as that resolution is decided.” On the 28th November 2022 I received a email from Titan stating “I hope all is well and we apologize for the length of time this is taking to resolve. Your warranty claim is still with Product Management and Quality Control Departments to diagnose the issue and prepare the best solution. While we understand this has taken some time to resolve, we still have to put this through the correct process to determine the best solution. This process takes time for diagnosis and we will follow up with you as soon as that resolution is decided.” On 5 December 2022 I received the next email “I apologize for the length of time this is taking to resolve. Your warranty claim is still with Product Management and Quality Control Departments to diagnose the issue and prepare the best solution. While we understand this has taken some time to resolve, we still have to put this through the correct process to determine the best solution. This process takes time for diagnosis and we will follow up with you as soon as that resolution is decided. We appreciate your patience and will be in touch as soon as possible.” On 9 December 2022 I sent email back to Titan “Attachments Team, The frustrating part of this is I buy a new product and fails to work as stated on website, pictures to show that the shipping crate was damaged upon receiving it with legs smashed through the bottom with pin that holds the foot on bent and no solution to include that the 1year warranty start the day that I received the product. Three weeks of warranty waisted due to not being able to use the product due to hydraulic issue. I really hope in the next few days the product control department has a solution.” The next day I received a email back from Titan stating, “We apologize for the length of time to resolve this issue. Your claim is still open and the warranty claim process has begun. Please be aware that this process can take up to more than 30 days. During this time of investigation and diagnosis, there may be gaps in time that you do not hear from us, however, do know that we are actively working on it. We will provide you an update once a week unless otherwise specified. I appreciate your patience and will follow up with you soon. From the 10th December until 20 December 2022 I received nothing back until the 20 December 2022 stating the following “We are working diligently to respond to your warranty claim and wanted to send a reminder that your ticket is still waiting for a specialist to research and resolve. We extend our sincere apologies for the long delay. If there are any new updates, you can reply to have it attached to your open ticket for review. The 29th December 2022 I heard nothing back from Titan so I emailed again with the following, “Looking for a update, I am past disappointment that the product support sent a email back on 21 December 2022 stating that they still have not even looked at my warranty claim. From the past emails/notifications I received they sounded as if they were trying to figure out problem. What is Titan Attachments policy on warranty claim on timeless? I have been a customer that has bought 4 different attachments from Titan and was planning on more future purchases but now I'm not getting a good feeling about spending any more money at this point. I really do hope that Titan Attachments makes it right with me because I have lost over month of warranty and use of the equipment due to product failure and damaged during shipment. That some day I received email back from Titan not answering any of my Questions from the email sent, there response was “I hope all is well and we sincerely apologize for the length of time to resolve this. Your claim is still open and still being diagnosed, the warranty claim process has already begun last Nov 30. Please be aware that this process can take up to 30-90 days. During this time of investigation and diagnosis, there may be gaps in time that you do not hear from us, however, do know that we are actively working on it. We will provide you an update once a week unless otherwise specified. I appreciate your patience and will follow up with you soon.” I called the Customer Support number on 4 January 10, 2023 and was able to talk to a live person and she was very RUDE when I explained that I didn’t received any answers from my Email on the 29th December 2022 email and started asking her the Questions and she stated that I have never asked any questions in my emails and if I did they would have answered them. I asked if the Warranty would be extended due to not being able to use the stump grinder and that It’s going on 2 months that I would not have due to their product. The answer was NO and that the Warranty starts the day you purchase the Item and I once again told her she was wrong and the Warranty starts on the day of delivery, she was angry that I corrected her, I asked to talk to a supervisor and was told that I cannot talk to them and she stated that I would receive a update in 48 hours. It has long past 48 hours and no contact has been made from Titan. I am very disappointed in Titan’s handling and how I was treated by their staff. NOTE THAT IF YOU HAVE WARRANY ISSUES TITAN DOESN’T CARE!”

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Posted 2 years ago

“Still have not recieved my order”

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Posted 2 years ago

“Scratch and dent should have said miss built and missing parts”

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Posted 2 years ago

Titan Attachments is rated 4.4 based on 26,862 reviews