Titan Attachments Reviews

Name: Titan Attachments
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.39

4.4 Rating 26,843 Reviews

84 %

of reviewers recommend Titan Attachments

4.4

Based on 26,843 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

800-605-7595

Email:

info@palletforks.com

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Titan Attachments 5 star review on 13th May 2025

1248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great valued product. Best deal around that I found for this item. But!!!!! The service surrounding it was highly questionable. I can understand when it was not being produced that because of Covid and uncertain supply chains they couldn't tell me when to expect the item to be produced on the next cycle, if indeed that was a legitimate excuse. However, when I did get a notice they would be expecting a shipment of them (after waiting several months), I went ahead and ordered one. I was given a verification that it had been ordered and my credit card charged. After a month and no communication, I called to see what the expectation was. I was told they needed to create a ticket so one could be sent. After being billed, wondering when, it took calling in to get a sales person to generate a ticket before the item was sent to me? No updates, nothing. Was an extremely frustrating process to say the least to order one and get it here. But now I have it. Had I gotten better service I would have likely ordered the sub soiler it mounts to. But I'm leary and will buy a sub soiler elsewhere so I know I've got it with no lingering questions on IF I will receive it or when. But I am looking forward to using this a lot.”

Helpful Report

Posted 3 years ago

Hello Gary, please accept our heartfelt apologies for not keeping you updated on the status of your order. Due to a surge in orders, several items in our inventory are not staying in stock for more than a day or two. Unfortunately, backorder dates are estimates, so your order may arrive sooner or later than expected, based on a variety of factors such as quality and manufacturer delivery delays. We're glad your order arrived safely. Please contact us at info@titanbrands.com and mention PBR Joanna if you require any extra support.

Posted 3 years ago

“The thumb didn’t fit. I caller your customer service to see if I was ordering the right one. They transferred me tech support and I told them the arm on my machine was 5” wide. They looked up my machine and told me it would fit!”

Helpful Report

Posted 3 years ago

Hello Ken, please accept our heartfelt apologies if the item you ordered did not match your expectations. I looked into your account and found that you had already spoken with one of our product specialists and informed them that you had opted to keep the item and adjust it to your needs. Please email us at info@titanbrands.com with the reference PBR Joanna if you require any extra support.

Posted 3 years ago

“Mine has a lot of paint chipped off it and it doesn’t fit a quick hitch”

Helpful Report

Posted 3 years ago

Hello Matthew, please accept our heartfelt apologies if the item you received was of low quality or did not match your expectations. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the stresses of transit. On 5/6/2022, I wrote you an email with some solutions to your concern, and you chose to keep the item and adjust it to your needs. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“I ordered pallet forks for my tractor. To my surprise it was shipped via common carrier as individual components. This meant multiple deliveries which could have been circumvented by palletizing the shipment. Since these parts are heavy and were unprotected in shipment (no protection or packaging was used), the finish of the painted parts was badly damaged. It was clear to me that Titan Attachments did not care enough about their customer to spend the time of the money to protect my order. While I understand that these components will see some paint damage in use, I found it very disrespectful to supply new equipment in a damaged state to a customer. I could not get away with that in my business. It bothered me enough that I called their customer service to request touchup paint. They in turn requested pictures of the paint damage that I supplied. It’s been a couple of weeks now and I have not heard a word from Titan Attachments. Common man! You send equipment to your clients unprotected and you are surprised that there is freight damage? I have placed 2 orders with this company, and likely will not in the future. Like Forrest Gump said, “Life is like a box of chocolates. You never know what you are going to get!””

Helpful Report

Posted 3 years ago

Hello Manuel, please accept our apologies for the item's terrible condition when it arrived. I understand your disappointment with our warehouse team's failure to package your delivery safely and securely. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that all orders are securely packaged before shipment. I checked your account and saw that on 5/4/2022, a partial refund was issued. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“I love the equipment, it works great and is well built! My only complaint is about shipping, my equipment sat on a dock in Cadillac Michigan for 5 days. It would have been nice to pay more for a better service than "Next time we will be in your area is 5 days from now".”

Helpful Report

Posted 3 years ago

Hello Erie, please accept our sincere apologies for not informing you of the status of your order. Unfortunately, we have no control over delivery delays, and our carriers do their best to keep the tracking information current. We will absolutely use your feedback to enhance our shipping process and ensure that our customers are kept informed about the status of their orders. I checked your account and found that your order was delivered on April 26, 2022. If you require further assistance, please contact us at info@titnbrands.com with the reference PBR Joanna.

Posted 3 years ago

“Haven’t had the opportunity to use yet but shipping was a PITA. First shipping update was UPS freight for several days to major hub closest to me, then day after it was supposed to deliver. Tracking stated incident occurred, something along the lines of could delay delivery. Day after that and the next few consecutive days it was showing that it would be delivered that day. After waiting 2 days, taking days off of work, gave up on it. Close to a week after the delivery initially, got a call from 3rd party freight carrier to schedule delivery, scheduled for a few days after then and the 3rd party carrier called on the delivery day (which I took off, again) to tell me the truck broke down and delivery would have to be rescheduled. So I scheduled with the 3rd party carrier to just go and pick it up which was 1.5 hrs away from home, when I got to the place to pick it up they seemed confused as to what and why I was there, then found the information, it was out for delivery that day. Got home that night and it was obvious that the freight was dropped off (incident occurred) bottom rail bent to hell (2x2 angle iron) top rail completely off and just laying on top of attachment, no pins for the 3 point (not sure if it’s supposed to come with) . Other than a few scratches, it appears to be functional but again haven’t had any time to put it to use. I will not be purchasing a large tractor implementation with the expectation of getting it delivered again.”

Helpful Report

Posted 3 years ago

Hello Jamie, please accept our deepest apologies if your order was delayed. I understand your dissatisfaction with having to track the package from one facility to the next, and we share your dissatisfaction. Unfortunately, we have little control over these situations, and our couriers do their best to deliver your product as soon as possible. Your feedback will undoubtedly be used to enhance our shipping process in order to ensure that our partner courier delivers the delivery to your home on time. Please contact us at info@titanbrands.com with the subject PBR Joanna if you require further assistance.

Posted 3 years ago

“The customer service after the sale is why the two stars. I called with a problem and was told to submit a video and wait for a reply in two business days. A video would have been useless being that the fitting didn't move. As for the product, very good grapple worked smoothly preformed as expected. The problem is the cheap flat face connecters. The female connecter failed to release once the pressure was off of it.the internals jammed and could not get to off. finally I had to cut it off and purchase good quality flat face connecters and now it works just fine.”

Helpful Report

Posted 3 years ago

Hello Howard, please accept our sincere apologies for the poor quality of the flat face connecters you received. We're relieved that the problem has been rectified, but we're sad that you had to buy new flat face connectors to solve the problem. Your feedback will undoubtedly be used to improve the quality of the products we sell. Please contact us at info@titanbrands.com and reference PBR Joanna if you require any additional assistance.

Posted 3 years ago

“I am disappointed with the quality of the suitcase weight rack that I purchased. Poor design and fabrication. Wheel caster tabs are not welded on straight causing the rack to be unstable.”

Helpful Report

Posted 3 years ago

Hello Ken, please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will undoubtedly be used to improve the items we manufacture in order to achieve our objective of providing the highest quality possible. I sent you an email on May 6, 2022, offering some solutions to your concern, but I have yet to receive a response. You may still contact us at info@titanbrands.com, referencing PBR Joanna, and we would be happy to assist you further.

Posted 3 years ago

“It took almost 2 1/2 months to get my order correct.”

Helpful Report

Posted 3 years ago

Hello Ross, please accept our heartfelt apologies for the delay in receiving the correct item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects all items before shipping to guarantee that the correct item is sent. We're glad to know that the replacement order arrived on April 24, 2022. Please email us at info@titanbrands.com and refer to PBR Joanna if you require further assistance.

Posted 3 years ago

“Well made product. Could attach a little more securely.”

Helpful Report

Posted 3 years ago

Hello Steven, we appreciate your feedback on the item you received. Because we are committed to offering quality items to our customers, we will surely use it to improve our products. We hope you'll do business with us again. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Product quality was OK, but terrible communication. Did not answer phone or return emails timely. Feels like an online company with no support.”

Helpful Report

Posted 3 years ago

Hello Dave, please accept our heartfelt apologies for the delay in responding to your concern. Your feedback will undoubtedly be used to improve our processes and ensure that your questions are promptly answered. I checked your account and found that one of our product specialists informed you that the item you purchased is incompatible with your Toro Dingo-type loaders. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“ordered a backhoe attachment and it came damaged and missing parts that are important to the operation. The missing parts are back ordered so I cant start the project I needed the hoe for”

Helpful Report

Posted 3 years ago

Hello Mark, please accept our heartfelt apologies if your item was damaged in transit and if parts of your order were missing. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items prior to shipment to guarantee that the order is complete. I reviewed your account and found that the part you require is currently out of stock; however, one of our product specialists has already made a part sourcing request on your behalf, and we will notify you when the part becomes available. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 3 years ago

“The product itself is all I could ask for. It is your service that is deficient. ''Free Shipping'' and worth every penny of it. Product arrived two weeks late after several updates promising delivery. If I had believed it really was at the terminal where you said it was, I would have driven 8 hours to go get it myself. Leo did good. Product good. Shipping bad. Bad grades for poor shipping.”

Helpful Report

Posted 3 years ago

Hello Allen. We were able to locate your account and found that the order was shipped within 24 hours. We apologize for any carrier delays that came up after the order shipped. Unfortunately, these delays are out of our control and our carriers do their best at updating the tracking information to reflect the current status. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Ordered in November 2021. Received the wrong equipment when it was finally delivered in February 2022. Then got the actual correct piece of equipment in late April 2022.”

Helpful Report

Posted 3 years ago

Hi Justine, we apologize for sending the wrong item and for the delay in receiving your order. Backorder dates are estimates so your order can arrive sooner or later than the intended date depending on a few different factors including quality and shipping delays from our manufacturer. We regret to hear that the incorrect item was sent after the delay you waited for, but we are happy to hear that you did receive the correct item. We will use your experience to improve our service. If you require additional support, please don't hesitate to reach out.

Posted 3 years ago

“It isn't out of the box yet so how would I know how good it is. Why don't you wait 6 months and then ask me?”

Helpful Report

Posted 3 years ago

Hello Michael, please accept our apologies for being required to review an item you have not yet used. We simply want to make sure that you are satisfied with the product. Please contact us at info@titanbrands.com with the reference PBR Joanna if you do not wish to receive review emails from us.

Posted 3 years ago

“Shipping was quick but my product was rusted.”

Helpful Report

Posted 3 years ago

Hello Katrina, please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will be used to enhance our shipping process so that our warehouse team will thoroughly inspect an item before shipping it. On 4/27/2022, I sent you an email requesting pictures of the damaged item, but I did not receive a response. You can still send us photos of the item to info@titanbrands.com with the reference PBR Joanna so that we can help you further.

Posted 3 years ago

“One snafu after another with this order”

Helpful Report

Posted 3 years ago

Hello Greg, please accept our heartfelt apologies for the poor quality of the item you received. Your feedback will certainly be used to enhance the items we manufacture in order to achieve our objective of giving the highest quality possible. I reviewed your account and found that a return request for the Pallet Fork Grapple V2 With 42" Fork Blades was submitted; if you need any more assistance, please email us at info@titanbrands.com and mention PBR Joanna.

Posted 3 years ago

“Unit arrived a day after it showed delivered. Was damaged due to poor packing. Not ideal when you expect things to arrive in an un-damaged state. Will look to purchase from another supplier next time since Titan can’t figure out their packaging.”

Helpful Report

Posted 3 years ago

Hello William, please accept our heartfelt apologies if your order was damaged during transit. Unfortunately, we have little control over these issues, and our couriers do their best to deliver the shipment as safely and securely as possible. Your feedback will be used to improve our packaging and shipping processes so that our partner courier can deliver the products safely. I reviewed your account and saw that on 5/5/2022, a partial refund was issued. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 3 years ago

“Would have cancelled the order based on the lack of , and inaccurate information regarding shipping. Don't blame the youngsters answering the phone, the problem is mismanagement and complete disconnect between ordering and shipping. the difference in our time zone saved Titan by 1/2 hour. I would have cancelled the order if you would not have closed 1/2 hour earlier than my time zone. Good product- unacceptable communication issues. If you sincerely care about customer service, call me for details concerning my negative experience. In completing the remainder of this survey, it's apparently a poor judge of inadequacies. You have a good product, but terrible and wrong information concerning delivery. My order had been picked up and on its way and I was told its ready for shipment and waiting for Fedex pickup. 100% wrong information and was very critical information at that time. Unacceptable.”

Helpful Report

Posted 3 years ago

Hello C, please accept our sincere apologies for the delivery miscommunication. We found your account and verified that your order was shipped within 24 hours. We apologize for any carrier delays that occurred after the order was shipped. Unfortunately, we have little control over these delays, and our carriers try their best to keep the tracking information up to date. We are nevertheless pleased to know that the product arrived three days after the order was shipped. It is usually the delivery schedule for the item. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 3 years ago

“Pallet forks frame had the paint chiped off on every corner and all up the sides”

Helpful Report

Posted 3 years ago

Titan Attachments is rated 4.4 based on 26,843 reviews