Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“We like the curl leg ext machine, but it does not work well with our adaptive athlete population of young kiddos. Even with the seat all the way forward they can not get enough grip behind their heels to do a hamstring curl, It's very challenging and therefore we have to decrease the amount of weight that can previously be done with other machines. Is there an extension piece you offer or another option with the seated curl/leg ext machine to help us with our special needs adaptive personnel? Thank you Andres”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked and unfortunately, we don't offer any accessories to adjust intensity. You may also reach out to our product team to check for any suggestions they can offer. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The box the arms came in was broken in one end. The product inside was in fine shape.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Product is fine, shipping was fast. Customer service is horrible.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your experience and we apologize for any inconvenience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery. Our customer satisfaction is our top priority. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Terrible assembly instructions; online manual and video conflicted each other and both left out critical steps! Actual product is good.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the manual is not very helpful. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Shipping was fast but the item (seated stationary bench) leans to one side and is not square, even after reassembly and attempts to straighten it.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Several pieces of my rack came damaged/defective. One of the J-hooks was welded out of square and will not fit on the rack. I have made a warranty claim, but despite having already provided sufficient pictures, I keep receiving emails to submit a video as well. The emails are automated and can't be responded to, so I've had to follow the links in the emails. When I follow the links, my login doesn't work for whatever reason. You're pretty much forced to do everything via a desktop PC and/or in person over the phone within their extremely limited hours of operation.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the replacement part for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The product arrived damaged”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Equipment seems like good quality so far. My complaint is customer service- Price dropped within a week of placing my order they wouldn’t match it. Will be looking to buy accessories elsewhere in the future for this reason.”

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Posted 2 years ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 2 years ago

“Product arrived busting out of the box and dented”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“New bar came rusted and dirty”

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Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“Damaged second box on first delivery no update from company didn't figure it out until a few days later when I tried putting it together. Second box "replacement" delivered extremely damaged. Concerning how the second box is delivered damaged twice with pieces hanging out and first large box was delivered perfectly.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“There are no instructions on how to put it together.”

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Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern and provided the link to product manual. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 2 years ago

“The price was good as was the customer service. The product arrived late and the belt that holds the weighted vest close to your body was frayed. I cut off the frayed part on the belt and may have damaged it. I'll wait and see.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Thisdisappointment. Item was a "final sale, may have slight dings, scratches. Holes to mount pullup bar to ceiling brackets off by 1/2 inch, no use if can't be mounted....manufactured poorly BIG dissapointment.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“bought 3 of these for my 8, 7, & 5 year old boys to do box jumps and implement into workouts... not very sturdy... even on the lowest side it isn't completely steady while they do jumps.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Poor customer service.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Everything arrived quickly and was fairly easy to install. The plastic coating on one of my cables for the lat pulldown stipped off on about a foot on the cable while testing the build was correct. I submitted a warranty claim but have been unable to get resolution.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. We sent you an email on August 05, 2023, asking if the packaging arrived damaged but we have not heard back from you. Kindly reply to the email or you can contact us at info@titanbrands.com to further assist you.

Posted 2 years ago

“Arrived broken”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“RECEIVED ONE OF THE PLY BOXES WITH THE TOP RUBBER MAT UNGLUED AND I'M STILL TRYING TO RESOLVE WITH CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. Kindly reply to the email sent on August 21, 2023, to assist you further. You can also contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The equipment looks great, but I feel there could have been more thorough instructions building the machine”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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