Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“My first order came out of the tube-lost product. Second order came to my house with end caps missing but product was still there . Despite my reaching out for better shipping packaging it it feel on deaf ears…. Poor packaging”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was missing an end cap. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Below average. Still waiting on plastic/rubber cap piece. Not a big deal, overall. However, somehow a second order for full equipment piece (back hyper bench) was placed. Not sure how, but overkill. Shortly after receiving item, I received an email promo for the same item at approx. $60 lower price. Seemed strange and somewhat upsetting. The bench is fully functional and working as expected. I understood limitations based on price ($250 is vs. $600+).”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if we won't be able to grant you a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 2 years ago

“Once again (for the 4th-5th time), my item arrived damaged and I had to file a (successful) claim with Route. While transit is indeed the responsibility of the carrier and not necessarily Titan, I'm not given any alternative shipping options (I would gladly pay an extra $10-15 to choose a different carrier), and time and again I have to file return/replacement claims for any large item I order because FedEx is mediocre. In my opinion, when an understandable "mishap" in transit becomes the norm, it IS Titan's responsibility.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have sent your feedback to our support team for them to consider your suggestion of the option to choose a desired carrier. We are glad Route was able to resolve the issue. Please reach us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“There was several scratches & dents when arrived. Very upsetting because I paid full price and was suppose to be new.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“I bought the T-3 shirt folding rack, 41”. There are zero instructions about how to assemble. Contacted Titan and got an Indian guy, he ho sent me a picture that was zero help. The videos online by other purchasers are for the 21”, which has different mounting brackets. Nearly impossible without instructions on hole placement to get it mounted to the wall square so that the rack folds close. Mine will not fold closed. Would not buy again.”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I will be more than happy to look into your concern further so we can turn this around for you. Unfortunately, I am unable to locate your order details due to having limited information. You may reach out to us at info@titanbrands.com and reference PBR Rica so we can assist you further.

Posted 2 years ago

“Customer service needs to follow up when they say they’re going to follow up! Use a different delivery service provider, fed ex is horrible!”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“We received 3 replacement parts and 3 were damaged, in addition to the original. Titan has a packaging problem. The heavy equipment is not properly secured.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“While Titan offers affordable options, they sent me a damaged product in a damaged box including parts that do not belong to the product.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The adjustable bench works but does not feel sturdy even when tightened down. It rocks left and right.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The foam came with an inch tear in the foam cover.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“it's made for people who are 6ft or taller.”

Helpful Report

Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The loadable atlas stone DOES NOT weigh 175. It is 140.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Ordered a cable machine last week, just a week of using it one of the cables gets stuck. Even after using the cable lubricant. 😔”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Slow fulfillment, delivery issues, damaged product, slow service response, general apathy to customer, and lack of understanding between new customer acquisition costs versus existing customer retention”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“"Blemished" in this case meant stuff that was in really bad shape, I am not very happy with this. Discount given indicated scratch and dent condition, what was sent to me was in really bad shape, and filthy dirty to boot. Wont buy again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Product is good but mediocre customer service. Accidentally made a duplicate order, and contacted the company through their customer service portal to try to cancel but never got a response. The item shipped, but I then had to return the item on my own dime and pay a restocking fee. Lame”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Product was nice, but I called and they could not stop my order when I realized I accidentally ordered the wrong size. I caught the error on the same day and it was still multiple days before the product war shipped out. Wish they could've just amended my order or attempt to fix the situation. I would be more understanding if I found out my error after the product shipped, but this was the same day and I contacted customer support. Wasn't worth going through the return process. Was a pain overall. I regret this experience and would buy something more expensive with better service next time.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I have gone through two cables on this item in just over a year. Both times the protective coating has ripped and then gets caught in the pulley system, making it unusable. Titan Fitness refused to replace the second cable even though it ripped within a year of normal use indoors.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Great product. Terrible customer service, to the point that the product was almost impossible to buy. Tried to write a detailed explanation of above but this page won't let me submit it.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“Though the price was much less than competitors with free shipping, the loading pins on both sides bent on the very first drop not on pads with only 90lbs on each side of the bar.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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