Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Ordered a cable machine last week, just a week of using it one of the cables gets stuck. Even after using the cable lubricant. 😔”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Slow fulfillment, delivery issues, damaged product, slow service response, general apathy to customer, and lack of understanding between new customer acquisition costs versus existing customer retention”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“"Blemished" in this case meant stuff that was in really bad shape, I am not very happy with this. Discount given indicated scratch and dent condition, what was sent to me was in really bad shape, and filthy dirty to boot. Wont buy again.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Product is good but mediocre customer service. Accidentally made a duplicate order, and contacted the company through their customer service portal to try to cancel but never got a response. The item shipped, but I then had to return the item on my own dime and pay a restocking fee. Lame”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Product was nice, but I called and they could not stop my order when I realized I accidentally ordered the wrong size. I caught the error on the same day and it was still multiple days before the product war shipped out. Wish they could've just amended my order or attempt to fix the situation. I would be more understanding if I found out my error after the product shipped, but this was the same day and I contacted customer support. Wasn't worth going through the return process. Was a pain overall. I regret this experience and would buy something more expensive with better service next time.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I have gone through two cables on this item in just over a year. Both times the protective coating has ripped and then gets caught in the pulley system, making it unusable. Titan Fitness refused to replace the second cable even though it ripped within a year of normal use indoors.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Great product. Terrible customer service, to the point that the product was almost impossible to buy. Tried to write a detailed explanation of above but this page won't let me submit it.”

Helpful Report

Posted 2 years ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. We hope to be able to serve you again!

Posted 2 years ago

“Though the price was much less than competitors with free shipping, the loading pins on both sides bent on the very first drop not on pads with only 90lbs on each side of the bar.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“My hefty bench v2 arrived missing two of the four steel plates needed for assembly, and the bolt holes on the main frame are misaligned with the backrest. Long story short, it’s not functional. I will update my review after hearing from customer service and after receiving replacement parts.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I am building a robust home gym in my three car garage. This is the first Titan Fitness equipment that I purchased. On the fence on whether I should stay with Titan. A few of the pieces were warped/bent upon arrival. Also, the tricep pull-down rope was missing.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I ordered a T-2 Lat Tower extension kit for my home gym in January 2023.when it arrived, I was missing multiple parts. I contacted support and received some of the missing parts within a few weeks. Other parts took months to get shipped to me because the part became “under stocked.” It was not under stocked when I purchased the product and as a result of this unprofessionalism, I had to wait 5 months to complete my home gym. The remaining missing pieces finally arrived, but I am left with a bitter taste in my mouth. Titan did nothing to make this right, only replying a week later to my regular follow up emails about my missing pieces, telling me to be patient and wait.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a calf raised machine- it was delivered with no hardware. Now it’s gonna take weeks before the hardware kit to arrive.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Was sent the wrong item and customer service placed a replacement order that was then later cancelled by Titan. Customer service agent was at least helpful and nice.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Box product came in was pretty much destroyed. Plates were scratched up. Dissapointed”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Upon delivery, the package containing the pulleys was opened and a pulley was missing. The replacement pulley wasn’t shipped for nearly a week. The upper and lower wall mount brackets are not square and I had to use large washers to act as spacers to fill the gap between the brackets and wall. Lastly, one pulley space on the multi pulley bracket is bent inward. This is causing the pulley to rub and is quite audible. Overall, the product works. The system lacks smoothness but I believe purchasing better pulleys would improve the experience. Think of it as a solid base and you can add upgrades to make it better. I think I got a lemon and will make the most of it. One other consideration is the 2 to 1 ratio setup. Research and understand what this means and see if it’s right for you.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The bench that inclines and can go flat is very cheaply made and poorly constructed. Would like to return it or get a refund.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The product is pretty good so far. But the process was terrible. I paid for expedited shipping and after tracking my package was going to be late. One Dumbell finally arrived more than a week late and the other was lost. I had to wait for it to be declared missing before they could send me a second. I lost business as a result and for my troubles they offered me the same discount you get when you log onto the website. Pathetic I will never order from them again despite the product being decent.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I hope to improve my review when I receive parts that were missing in the original shipment. 4 simple but important washers were shipped promptly by Titan when I let them know that they were missing, but they are sitting in the Fed Ex shipping facility x 4 days noting shipment delay. What type of shipping delay could be holding up sending nonfragile parts that are probably in a package smaller than a chocolate chip cookie? We’ll, I guess I’ll eat some cookies instead of lifting while I wait!😂”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Your parts replacement order is scheduled to be delivered on 4/28. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“I purchased the seated calf-raising machine. When I opened the box, one of the square pipes that has a plastic ring inside of it arrived bent and the plastic ring inside was broken in half. I have pictures. I had to spend time bending out the metal so I could insert the square pipe through it and the plastic ring. The broken plastic ring doesn't look good, but it works. The piece Im referring to is attached to the handle and it sits directly above the knees. Other than that it the equipment is fine.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The item I ordered was broken on arrival. It took almost a week for them to offer a solution. I ended up just paying to fix it myself.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews