Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“My hefty bench v2 arrived missing two of the four steel plates needed for assembly, and the bolt holes on the main frame are misaligned with the backrest. Long story short, it’s not functional. I will update my review after hearing from customer service and after receiving replacement parts.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I am building a robust home gym in my three car garage. This is the first Titan Fitness equipment that I purchased. On the fence on whether I should stay with Titan. A few of the pieces were warped/bent upon arrival. Also, the tricep pull-down rope was missing.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I ordered a T-2 Lat Tower extension kit for my home gym in January 2023.when it arrived, I was missing multiple parts. I contacted support and received some of the missing parts within a few weeks. Other parts took months to get shipped to me because the part became “under stocked.” It was not under stocked when I purchased the product and as a result of this unprofessionalism, I had to wait 5 months to complete my home gym. The remaining missing pieces finally arrived, but I am left with a bitter taste in my mouth. Titan did nothing to make this right, only replying a week later to my regular follow up emails about my missing pieces, telling me to be patient and wait.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a calf raised machine- it was delivered with no hardware. Now it’s gonna take weeks before the hardware kit to arrive.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Was sent the wrong item and customer service placed a replacement order that was then later cancelled by Titan. Customer service agent was at least helpful and nice.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“Box product came in was pretty much destroyed. Plates were scratched up. Dissapointed”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“Upon delivery, the package containing the pulleys was opened and a pulley was missing. The replacement pulley wasn’t shipped for nearly a week. The upper and lower wall mount brackets are not square and I had to use large washers to act as spacers to fill the gap between the brackets and wall. Lastly, one pulley space on the multi pulley bracket is bent inward. This is causing the pulley to rub and is quite audible. Overall, the product works. The system lacks smoothness but I believe purchasing better pulleys would improve the experience. Think of it as a solid base and you can add upgrades to make it better. I think I got a lemon and will make the most of it. One other consideration is the 2 to 1 ratio setup. Research and understand what this means and see if it’s right for you.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“The bench that inclines and can go flat is very cheaply made and poorly constructed. Would like to return it or get a refund.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The product is pretty good so far. But the process was terrible. I paid for expedited shipping and after tracking my package was going to be late. One Dumbell finally arrived more than a week late and the other was lost. I had to wait for it to be declared missing before they could send me a second. I lost business as a result and for my troubles they offered me the same discount you get when you log onto the website. Pathetic I will never order from them again despite the product being decent.”

Helpful Report

Posted 2 years ago

Hello. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I hope to improve my review when I receive parts that were missing in the original shipment. 4 simple but important washers were shipped promptly by Titan when I let them know that they were missing, but they are sitting in the Fed Ex shipping facility x 4 days noting shipment delay. What type of shipping delay could be holding up sending nonfragile parts that are probably in a package smaller than a chocolate chip cookie? We’ll, I guess I’ll eat some cookies instead of lifting while I wait!😂”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Your parts replacement order is scheduled to be delivered on 4/28. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“I purchased the seated calf-raising machine. When I opened the box, one of the square pipes that has a plastic ring inside of it arrived bent and the plastic ring inside was broken in half. I have pictures. I had to spend time bending out the metal so I could insert the square pipe through it and the plastic ring. The broken plastic ring doesn't look good, but it works. The piece Im referring to is attached to the handle and it sits directly above the knees. Other than that it the equipment is fine.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, you may file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The item I ordered was broken on arrival. It took almost a week for them to offer a solution. I ended up just paying to fix it myself.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“Called titan to correct a address correction, they did not follow up, need alot of work in the customer service department! Good product”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your change request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and reach out to the carrier to update the address. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The holes don't align. If the brackets are mounted vertically and at the same height, the bar is not horizontal and cannot be advanced thru both brackets. Im having to modify the hole alignment to get it to work. Poor quality control.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We apologize for the inconvenience this has caused you. To best serve you, please follow this link below to our online warranty claim form: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly.

Posted 2 years ago

“Ordered two cross members and both came in looking as if they have been used and abused. Surface rust and rough paint is visibly noticeable. Cross members work as intended and bolted right up so I’m good with it. Just disappointed in the price point and appearing refurbished.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I had high hopes for my Titan equipment, but sadly it arrived subpar. My weighted vest and Mounted pull up bar work great, but the best arrived with the Velcro belt fringed on the edges, so now it catches everyone it even slightly moves, and the holes that hold the pull up bar in place were not drilled level, so I had to use a dremel and shave the holes open to fit the bar.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The shipper (FedEx) failed to deliver the package and shipped it back to Titan, who sent it back again despite not applying the shipping label properly the first time. The ruck plate arrived late, and had rust on one corner.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“When the item was received there were no instructions, the link on the website was down and item had rust marks on the edges. Unrelated but specific to customer service — the item was not canceled despite me contacting them timely to do so. Despite this being the company’s error, they stated they could not cancel the order and would charge me a restocking fee. The item went on sale a few days later and was told they would not refund honor the price despite my item still being in transit and them failing to cancel my order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. Also, Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. If there are any severe damages to the item that affect its functionality, feel free to reach out. Please email us at info@titanbrands.com if you require any additional support.

Posted 2 years ago

“Dissatisfied with the chest supported t bar row machine. The foot plate doesn’t fit securely into the frame which causes it to wobble. Also, missing several end caps.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I am still waiting on customer service to help with a non functional item that arrived last week”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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