Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Called titan to correct a address correction, they did not follow up, need alot of work in the customer service department! Good product”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your change request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. I checked your account and found that you had already spoken with one of our support specialists who assisted you with your concern and reach out to the carrier to update the address. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 2 years ago

“The holes don't align. If the brackets are mounted vertically and at the same height, the bar is not horizontal and cannot be advanced thru both brackets. Im having to modify the hole alignment to get it to work. Poor quality control.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We apologize for the inconvenience this has caused you. To best serve you, please follow this link below to our online warranty claim form: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly.

Posted 2 years ago

“Ordered two cross members and both came in looking as if they have been used and abused. Surface rust and rough paint is visibly noticeable. Cross members work as intended and bolted right up so I’m good with it. Just disappointed in the price point and appearing refurbished.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I had high hopes for my Titan equipment, but sadly it arrived subpar. My weighted vest and Mounted pull up bar work great, but the best arrived with the Velcro belt fringed on the edges, so now it catches everyone it even slightly moves, and the holes that hold the pull up bar in place were not drilled level, so I had to use a dremel and shave the holes open to fit the bar.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The shipper (FedEx) failed to deliver the package and shipped it back to Titan, who sent it back again despite not applying the shipping label properly the first time. The ruck plate arrived late, and had rust on one corner.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 2 years ago

“When the item was received there were no instructions, the link on the website was down and item had rust marks on the edges. Unrelated but specific to customer service — the item was not canceled despite me contacting them timely to do so. Despite this being the company’s error, they stated they could not cancel the order and would charge me a restocking fee. The item went on sale a few days later and was told they would not refund honor the price despite my item still being in transit and them failing to cancel my order.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. Also, Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. If there are any severe damages to the item that affect its functionality, feel free to reach out. Please email us at info@titanbrands.com if you require any additional support.

Posted 2 years ago

“Dissatisfied with the chest supported t bar row machine. The foot plate doesn’t fit securely into the frame which causes it to wobble. Also, missing several end caps.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I am still waiting on customer service to help with a non functional item that arrived last week”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I received my order 3 weeks ago and was missing parts. I have been waiting since to get the required pieces. I don't have any updates except they are waiting on FedEx. At this point I already am paying on the equipment and it's just laying in pieces on my floor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Purchased a lat pulldown attachment from them which had bad and bent welding on the bracers. They sent a replacement which came months later--which had even WORSE quality/bent parts of the bracer. I reached out and they told me to go to a welder. The company avoids any fault to their mistakes or bad quality control. If I could go back and change my home gym it would be to never have bought titan fitness. +1 star to be fair that there have been a couple CS reps that have honestly tried to help previously. But definitely a small amount of their reps are helpful. I'd say best bet is to actually call their CS, or they just respond with an excuse over email to avoid any solutions on their end.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement order for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I never got my weight plate holders because it was delivered to the wrong location. Using fedex was a nightmare to be able to change addresses so I still haven’t received the weight plate holders.”

Helpful Report

Posted 2 years ago

“Very Good products at reasonable prices. However, shipping delays were not acceptable and products that arrived displayed heavily damaged packaging. What appeared to be outsourced customer service was a challenge and I did not receive the guidance that I needed to return a damaged product that I received. I was told to return the product in the box/package that I received. However, I explained that the 75 LB dum bell did not arrive in a package and was unsure how to return it with the paper shipping label that I received.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I like the equipment, but I received my bar at a 15% discount and then got a notice for the same bar at $50 off, which was a better deal. Three things... 1. Your marketing AI should be able to reference the fact that I already ordered the product and not send me a better deal a day AFTER I received the product at a lesser discount. 2. When this happens, you should reach out indicating that you will refund the difference and honor the lesser discount. 3. I did reach out to customer service explaining my position and have not received a response. You should respond.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 2 years ago

“Looks decent but the dip bars are crooked and the seat pad is crooked and cannot be straightened out I've tried”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Customer service call was terrible. Also, fix your link to the online assembly pdf.”

Helpful Report

Posted 2 years ago

Hello, we apologize for the inconvenience. We will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“First bar was bent. Second bar was slightly bent as well and holes in the mounting brackets were not large enough to accept the bar. A lot of extra time and work”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“My order was forgot about, I had to email Titan Fitness to remind them that I spent money for their product.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“I little disappointing to the fact that the box was damaged. I had to inspect the item and it was scratching the corner.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The quality control of the build was lacking. The pull-up bar when placed into the holes of the supports the bar was at least 5 degrees off. I didn't measure it exactly. In order for the bar to sit in the supports at 90 degrees I needed to grind 1-2 millimeters off of both of the right lower and left upper parts of the holes on both supports. I wouldn't recommend this purchase unless you have the ability to correct the manufactures defect. One may be tempted to try to bend the support rotationally in order for the bar to sit at 90 degrees. This I would not recommend as it may compromise the welds of the bracket supports.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I’ve always seemed to have luck with Titan Equipment, I own a T3 folding rack and accessories which all seem to work well. Unfortunately one of the lever arms doesn’t pin to the rack correctly and isn’t functional as I had hoped.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews