Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Missing parts. Quality of press looks good, but missing parts”

Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Several boxes were damaged. I will need to call support as some parts are not on box. Did they fell off during shipping? Box had several holes”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 1 year ago

“I ordered for a T-3 mini rack and the j hooks don’t fit.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“the item arrived damaged.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The rack uprights were not packed very well and have some damage to the powder coat. One of the boxes was missing a side and just had tape there. One part of my order turned out to be backordered for a month after I ordered it but this wasn't made clear anywhere.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The pads are to thick I have to build something to stand on when I deadlift. It puts the deadlift bar up to high off the ground.”

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Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The holes in the 2 bar support were not concentric. Had to use a Dremel tool to grind out the inside hole. It was inexpensive so guess get what you pay for.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“Leg Press design flaw. I have a Titan leg press/hack squat machine. It is extremely dangerous. The lock out supports aren’t long enough to catch and support the weight. To fix it, Titan has added a PLASTIC extension. So basically where the steel support ends, a slide on plastic extender is placed to support all of the weight. Of course it is broken. The plastic is less than 1mm thick. This is a design flaw and I can’t believe someone in charge thought this was an acceptable fix for such a potentially disastrous outcome. I do like the other products from Titan.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 1 year ago

“My first order came out of the tube-lost product. Second order came to my house with end caps missing but product was still there . Despite my reaching out for better shipping packaging it it feel on deaf ears…. Poor packaging”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was missing an end cap. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Below average. Still waiting on plastic/rubber cap piece. Not a big deal, overall. However, somehow a second order for full equipment piece (back hyper bench) was placed. Not sure how, but overkill. Shortly after receiving item, I received an email promo for the same item at approx. $60 lower price. Seemed strange and somewhat upsetting. The bench is fully functional and working as expected. I understood limitations based on price ($250 is vs. $600+).”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if we won't be able to grant you a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 1 year ago

“Once again (for the 4th-5th time), my item arrived damaged and I had to file a (successful) claim with Route. While transit is indeed the responsibility of the carrier and not necessarily Titan, I'm not given any alternative shipping options (I would gladly pay an extra $10-15 to choose a different carrier), and time and again I have to file return/replacement claims for any large item I order because FedEx is mediocre. In my opinion, when an understandable "mishap" in transit becomes the norm, it IS Titan's responsibility.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I have sent your feedback to our support team for them to consider your suggestion of the option to choose a desired carrier. We are glad Route was able to resolve the issue. Please reach us at info@titanbrands.com if you require further assistance.

Posted 1 year ago

“There was several scratches & dents when arrived. Very upsetting because I paid full price and was suppose to be new.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“I bought the T-3 shirt folding rack, 41”. There are zero instructions about how to assemble. Contacted Titan and got an Indian guy, he ho sent me a picture that was zero help. The videos online by other purchasers are for the 21”, which has different mounting brackets. Nearly impossible without instructions on hole placement to get it mounted to the wall square so that the rack folds close. Mine will not fold closed. Would not buy again.”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I will be more than happy to look into your concern further so we can turn this around for you. Unfortunately, I am unable to locate your order details due to having limited information. You may reach out to us at info@titanbrands.com and reference PBR Rica so we can assist you further.

Posted 1 year ago

“Customer service needs to follow up when they say they’re going to follow up! Use a different delivery service provider, fed ex is horrible!”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“We received 3 replacement parts and 3 were damaged, in addition to the original. Titan has a packaging problem. The heavy equipment is not properly secured.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“While Titan offers affordable options, they sent me a damaged product in a damaged box including parts that do not belong to the product.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The adjustable bench works but does not feel sturdy even when tightened down. It rocks left and right.”

Helpful Report

Posted 1 year ago

Hello, thank you for your feedback and we apologize for any inconvenience. We pride ourselves on providing high-quality products. I have forwarded your feedback to our product team. We're delighted you received your order. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“The foam came with an inch tear in the foam cover.”

Helpful Report

Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“it's made for people who are 6ft or taller.”

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Posted 2 years ago

Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!

Posted 2 years ago

“The loadable atlas stone DOES NOT weigh 175. It is 140.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews