Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

“Horrible instructions. There is no reason for that. I have 40 machines in my home that I have put together. This was the worst regarding instructions. I haven’t used this yet, but want to warn others it takes a lot of space and if you aren’t familiar with putting things together, don’t buy this. I am 5’11” and a experienced lifter. I had to set the hand bar grips all the way back. So if your shorter, this unit will not be for you.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the instruction you received is not very useful. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The pad on the step stool coming off Wasn't glued on properly and one of the base pad was broken off.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We apologize for the inconvenience this has caused you. To best serve you, please follow this link below to our online warranty claim form: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly.

Posted 2 years ago

“First off the shipment was late a number days during which time it just said delayed. Secondly you need to emphasis the importance of getting the heights perfect and plum or assemble the bar before mounting to maintain alignment. I had to take all the bolts loose to assemble the bar. The other option is open up the tolerance on the holes - no way I could move the bar.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The new squat bar I purchased appeared to be used. It was packaged well however, at the base of one side of the bar where you load the weights was chipped at the end of the bar. Would have been professional to state the bar was used.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Unfortunately oversight was not part of an internet order. Parts that were specifically designed for parts to work together were not automatically correlated to the purchase. Now who knows how long before I get my part since it is out of stock. Some of my situation was remedied with incorrect products being sent, partial refund was given. But I needed that product now I have product I have no space for. As well as waiting on another partial refund for the out of stock product so I can purchase when in stock. Just a waiting game I hope, we shall see.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The equipment did not come in a box, and was left outside in the rain when it was delivered....did not even come with a return label.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“This is really the most useless piece of equipment I've ever purchased. It's too wide to use in a rack with standard J hooks, the grips are not at the standard width for any actual log, and the cylinder isn't wide enough to make it functional for practicing log cleans. If you want to use it to build a log press, have fun cleaning it (ow) since you can't rack it (unless you're using safety pins and have a rack tall enough for you to fully press out in... Hope you're 5 ft tall) and pressing from two positions that aren't available on a real log. Basically this bar's only purpose would be block Swiss bar pressing, but you lose out on one of the Swiss bar grips that way too. Do not buy this if you're thinking it's an easy way to have the benefits of an actual log and other things in your home gym. It's not remotely useful for that.”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com so we can assist you further.

Posted 2 years ago

“We were missing a lock nut and the seat had a rip in it. When I asked for a replacement for the seat I was only offered 10% off OR a new seat. I requested the new seat and was then told that they're on back order and it would be a while. Still waiting on both the lock nut and the seat.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The rack itself is fine. So far does its task and feels sturdy and safe. The lack of stars is based on the fact that the entire shipment arrived damaged. Every piece of the rack is scratched up and the barbell plate's rubber is knicked and marked up. When you spend over $2,000 (rack and weights with accessories) and literally every piece shows up scuffed, knicked, or scratched it really shakes your confidence in a brand. And then when you ask for some compassion and compensation they tell you to take a discount code for future purchases or to just send everything back. Mind you that's over 700lbs of material to ship back in boxes that arrived destroyed. Not going to happen. Overall, real lackluster service leaving a disappointed customer with higher hopes.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern and offered you several resolutions. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Titan Fitness ships their products fast, I will give them that. Though that said, their refund policy is horrible. First of all, you will only receive a partial refund because of some restocking fee. Second, you will have to pay to ship the product back then. Given how heavy some of their products are like the T-2 Power Rack, it will cost a lot to ship it back to them. So after finding out the T-2 I ordered was too short for my taste, I'm kind of stuck with it. Will probably look to someone else for exercise equipment in the future.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Very wobbly bench”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The pins are bending , also the knuckle is bending”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“This could easily have been a 4 star review, but after the last couple of orders I cannot, in good conscious, do that. While I enjoy the gear I have gotten from Titan Fitness, I feel they need to update several things for the consumer. I did not know my last product was 2 packages until i went to install the first package. And the "card" they put in the box with a URL to visit for guidance installing was not a valid url. That was the 3rd time that happened with a purchase from titan. With the last order, they sent internal bushings that were not able to be used, and the directions were not good. Thank goodness for YouTube!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Some machines may have to be shipped in 2-4 boxes, depending on the weight of the parts. This will enable us to ship all parts with shipping weight requirement, and also avoid shipping damages. You may call us at 1-888-410-1503 and press option 5 for Product Support. Please email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The foot pad or brace is a poor design. It doesn’t secure or adjust to all sizes. I purchased another unit the Goplus Deep Squat Machine for $150 less with awesome adjustable feet padding to secure feet and multi-functional exercises.”

Helpful Report

Posted 2 years ago

If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The uprights have rust on multiple sections and one of the shelves is bent. Much cheaper than competitors, but would not have expected these issues.”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if the uprights have rust on multiple sections and one of the shelves is bent. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Im not sure if my product was defective/broken out of the factor or maybe the delivery person dropped the product. The box had a caved in corner. It also had a broken support arms. I repaired myself. Overall a good box for training.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We have reached out to you via email on the 16th of March but we've yet to receive a response. Please do not hesitate to reach out to us via info@titanfitness.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“Unfortunately, this purchase was a let down. I bought these mats to help stabilize my peloton bike. The mats are very thick which is great but the rubber itself is softer than I anticipated. Also, one of the pads had a small chunk missing on the bottom corner which is disappointing (not sure if this happened during shipping). The return policy makes this even worse - paying to ship them back and a 20% restock fee would virtually result in me paying money to have received these. I understand there’s a cost of doing business but I will not purchase from Titan again with the current return policy. Too much risk if the product doesn’t work/fit/meet expectations. Thanks.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Restocking fees apply to customer-initiated returns. If you have inquiries or concerns with any item, please contact us prior to placing an order. We will be happy to assist you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com.

Posted 2 years ago

“You took so long to respond”

Helpful Report

Posted 2 years ago

Hello Cameron, please accept our sincere apologies if we can't reply to your inquiry/concerns immediately. Due to the high volume of emails, we are unable to answer emails immediately but we are trying our best to respond as soon as we read the emails from our customers. For any urgent concerns, you may also call our phone customer service at 888-410-1503. They are available from Monday - Friday: 7:00 AM - 6:00 PM CT. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Each v3 high pulley tower I received was missing a single nylon nut needed to complete assembly. I called Titan, waited on hold for nearly an hour before being disconnected. I called back and got someone who basically told me they had to open a case and it would take 5 business days to hear back on the case and then another period of time to ship the replacements. Instead I just went down to Home Depot and purchased parts myself that did the job. A $2 fix vs a ruined customer experience. You get what you pay for with Titan. I’ve been a longtime customer and will likely continue because they are the cheapest around.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. Please feel free to reach out to us at info@titanbrands.com with any further comments, concerns, or suggestions you wish to share. We hope to be able to serve you again!

Posted 2 years ago

“When I received the product it was missing 2 of the corner connectors. I reached out to customer service and waited on hold for 10+ minutes so I used the “press 2 to receive a call back” feature. I never received a call back so tried again, this time I received a call back but got disconnected and didn’t receive another call. On my 3rd attempt I decided I would hang in there and wait, after 15 minutes I was able to finally speak to someone. He said he needed approval to send me the 2 parts I needed and I would get an email confirmation the next day. The email I got the next day started they didn’t have the parts and I was going to receive a whole new frame… So I ended up receiving the full package again, I’m not sure why they didn’t just open that package and send me the pieces I needed. By sending me the full frame again I ended up with a bunch of extra metal that I had no use for that I had to dispose of. The product itself is fine but the rubber mats do not fit in to the frame without being cut. If you’re going to buy this make sure you have access to and the ability to use a skillsaw as this is the only way you’ll be able to cut them. If I could do it again I think I would have spent a little more and bought a better product.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our representatives, who assisted you regarding your concern. Unfortunately, we are not allowed to open a package and take out the part you need. Either you will wait for the restocking of the connectors, or we will send you a full replacement instead. To avoid further delay, we issued a full replacement instead. Please email us at info@titanbrands.com and reference PBR Rica if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Titan Fitness Reviews