Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.46

“I received my order 3 weeks ago and was missing parts. I have been waiting since to get the required pieces. I don't have any updates except they are waiting on FedEx. At this point I already am paying on the equipment and it's just laying in pieces on my floor.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“Purchased a lat pulldown attachment from them which had bad and bent welding on the bracers. They sent a replacement which came months later--which had even WORSE quality/bent parts of the bracer. I reached out and they told me to go to a welder. The company avoids any fault to their mistakes or bad quality control. If I could go back and change my home gym it would be to never have bought titan fitness. +1 star to be fair that there have been a couple CS reps that have honestly tried to help previously. But definitely a small amount of their reps are helpful. I'd say best bet is to actually call their CS, or they just respond with an excuse over email to avoid any solutions on their end.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement order for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I never got my weight plate holders because it was delivered to the wrong location. Using fedex was a nightmare to be able to change addresses so I still haven’t received the weight plate holders.”

Helpful Report

Posted 2 years ago

“Very Good products at reasonable prices. However, shipping delays were not acceptable and products that arrived displayed heavily damaged packaging. What appeared to be outsourced customer service was a challenge and I did not receive the guidance that I needed to return a damaged product that I received. I was told to return the product in the box/package that I received. However, I explained that the 75 LB dum bell did not arrive in a package and was unsure how to return it with the paper shipping label that I received.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanbrands.com.

Posted 2 years ago

“I like the equipment, but I received my bar at a 15% discount and then got a notice for the same bar at $50 off, which was a better deal. Three things... 1. Your marketing AI should be able to reference the fact that I already ordered the product and not send me a better deal a day AFTER I received the product at a lesser discount. 2. When this happens, you should reach out indicating that you will refund the difference and honor the lesser discount. 3. I did reach out to customer service explaining my position and have not received a response. You should respond.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com if you require any additional support.

Posted 2 years ago

“Looks decent but the dip bars are crooked and the seat pad is crooked and cannot be straightened out I've tried”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Customer service call was terrible. Also, fix your link to the online assembly pdf.”

Helpful Report

Posted 2 years ago

Hello, we apologize for the inconvenience. We will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“First bar was bent. Second bar was slightly bent as well and holes in the mounting brackets were not large enough to accept the bar. A lot of extra time and work”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“My order was forgot about, I had to email Titan Fitness to remind them that I spent money for their product.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“I little disappointing to the fact that the box was damaged. I had to inspect the item and it was scratching the corner.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the box of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“The quality control of the build was lacking. The pull-up bar when placed into the holes of the supports the bar was at least 5 degrees off. I didn't measure it exactly. In order for the bar to sit in the supports at 90 degrees I needed to grind 1-2 millimeters off of both of the right lower and left upper parts of the holes on both supports. I wouldn't recommend this purchase unless you have the ability to correct the manufactures defect. One may be tempted to try to bend the support rotationally in order for the bar to sit at 90 degrees. This I would not recommend as it may compromise the welds of the bracket supports.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I’ve always seemed to have luck with Titan Equipment, I own a T3 folding rack and accessories which all seem to work well. Unfortunately one of the lever arms doesn’t pin to the rack correctly and isn’t functional as I had hoped.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-888-410-1503 and press option 5 for Product Support; or, email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Horrible instructions. There is no reason for that. I have 40 machines in my home that I have put together. This was the worst regarding instructions. I haven’t used this yet, but want to warn others it takes a lot of space and if you aren’t familiar with putting things together, don’t buy this. I am 5’11” and a experienced lifter. I had to set the hand bar grips all the way back. So if your shorter, this unit will not be for you.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the instruction you received is not very useful. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The pad on the step stool coming off Wasn't glued on properly and one of the base pad was broken off.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We apologize for the inconvenience this has caused you. To best serve you, please follow this link below to our online warranty claim form: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. Our Product Support Team works Monday – Friday, please keep that in mind if submitting a claim during off hours. Warranty claims may take up to 48 hours to review, but are often handled more quickly.

Posted 2 years ago

“First off the shipment was late a number days during which time it just said delayed. Secondly you need to emphasis the importance of getting the heights perfect and plum or assemble the bar before mounting to maintain alignment. I had to take all the bolts loose to assemble the bar. The other option is open up the tolerance on the holes - no way I could move the bar.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-8241 and press option 5 for Product Support; or, email us at info@titanattachments.com if you require further assistance.

Posted 2 years ago

“The new squat bar I purchased appeared to be used. It was packaged well however, at the base of one side of the bar where you load the weights was chipped at the end of the bar. Would have been professional to state the bar was used.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Unfortunately oversight was not part of an internet order. Parts that were specifically designed for parts to work together were not automatically correlated to the purchase. Now who knows how long before I get my part since it is out of stock. Some of my situation was remedied with incorrect products being sent, partial refund was given. But I needed that product now I have product I have no space for. As well as waiting on another partial refund for the out of stock product so I can purchase when in stock. Just a waiting game I hope, we shall see.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The equipment did not come in a box, and was left outside in the rain when it was delivered....did not even come with a return label.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the, feel free to contact us at info@titanfitness.com.

Posted 2 years ago

“This is really the most useless piece of equipment I've ever purchased. It's too wide to use in a rack with standard J hooks, the grips are not at the standard width for any actual log, and the cylinder isn't wide enough to make it functional for practicing log cleans. If you want to use it to build a log press, have fun cleaning it (ow) since you can't rack it (unless you're using safety pins and have a rack tall enough for you to fully press out in... Hope you're 5 ft tall) and pressing from two positions that aren't available on a real log. Basically this bar's only purpose would be block Swiss bar pressing, but you lose out on one of the Swiss bar grips that way too. Do not buy this if you're thinking it's an easy way to have the benefits of an actual log and other things in your home gym. It's not remotely useful for that.”

Helpful Report

Posted 2 years ago

Hi, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com so we can assist you further.

Posted 2 years ago

“We were missing a lock nut and the seat had a rip in it. When I asked for a replacement for the seat I was only offered 10% off OR a new seat. I requested the new seat and was then told that they're on back order and it would be a while. Still waiting on both the lock nut and the seat.”

Helpful Report

Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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